QMS Magicolor WX User Manual page 220

If you have a problem you can't resolve, contact your QMS vendor.
Your QMS vendor is best equipped to immediately handle any prob-
lem you may encounter. If you have technical questions your vendor
is unable to answer, you can call or fax questions to the QMS Cus-
tomer Response Center. (See Appendix A, "QMS Customer Support,"
for contact information). If you've determined your printer needs to be
examined by a QMS service technician, contact QMS National Ser-
vice for work inside the US, or one of the QMS international offices for
work outside of the US. (National and international contacts are listed
in appendix A, "QMS Customer Support.") Before calling, be sure you
have the answers to these questions handy to help our technicians
serve you more quickly:
1 What is your printer model and serial number?
2 What operating system do you have and what version?
3 What application(s) are you using?
4 What is the QMS WX printer driver version (choose the
About button on the driver's Paper tab)?
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