QMS Magicolor 2 Desklaser User Manual
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QMS Magicolor 2 Desklaser User Manual

Konica minolta magicolor 2 desklaser: user guide
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  • Page 1   ® ®     ...
  • Page 2 Corporation.       The digitally encoded software included with your QMS magicolor 2 DeskLaser is Copyrighted © 1999 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in par t, without the express written permission of QMS, Inc.
  • Page 3 About the Documentation ... 1-2 About This Manual ... 1-3 Typographic Conventions ... 1-5 Introduction ... 2-2 Configuring the Windows 95/98 Printer Driver ... 2-2 Setting the Printer Driver Defaults 2-2 Configuring the Printer Driver for the Current Print Job 2-6...

  • Page 4: Table Of Contents

    Application ... 2-8 Configuring Paper Options 2-8 Configuring Quality Options 2-14 Configuring Image Settings Options 2-17 Configuring the Windows NT 4.0 Printer Driver ... 2-21 Methods of Configuration 2-21 A Note About Default Settings 2-28 Configuring Windows NT 4.0 Options through the Application ...
  • Page 5 Load the Cassette 3-4 Using Letterhead and Memo Media 3-5 Using Media Other than Plain Paper ... 3-6 Using Envelopes 3-6 Using Glossy Stock 3-9 Using Labels 3-10 Using Thick Stock 3-11 Using Transfer Media 3-12 Using Transparencies 3-12 Media Sizes and Imageable Areas ... 3-14 Working Within the Imageable Area 3-15 Page Margins 3-18 Image Alignment 3-18...
  • Page 6 Control Panel Indicators ... 4-3 Control Panel Keys ... 4-4 Online and Cancel Keys 4-4 Menu, Select, Previous, and Next Keys 4-5 Printer Configuration ... 4-5 The Configuration Menu 4-6 Accessing the Configuration Menu 4-7 Selecting Configuration Menu Options 4-7...
  • Page 7 Single In-Line Memory Modules ... 5-7 Antistatic Protection 5-8 How the Computer and Printer Use Memory 5-8 Installation Procedure 5-9 Updating System Software ... 5-11 Updating the Printer Drivers ... 5-12 Windows 95/98 Printer Driver 5-12 Windows NT 4.0 Printer Driver 5-14 Introduction ...
  • Page 8 Service Messages 8-11 Print Monitor Status Messages ... 8-14 Spooler Status Information 8-14 Monitor Status Information 8-15 Printer Status Information 8-15 Troubleshooting Quick Check ... 8-16 Printing a Test Page ... 8-17 Performing a Board Test ... 8-18 Control Panel Problems ... 8-19 Data Indicator Continues to Blink 8-19      ’...
  • Page 9 Jam Message Stays On 8-19 Printing Message Stays On 8-20 Media/Paper Mismatch Message Stays On 8-20 Output Problems ... 8-20 Pages are Scaled 8-21 Only Partial Pages Print 8-21 Blank Pages “Print” 8-21 Not All Pages Print 8-22 Files Fail to Print 8-23 Fonts Don't Print Correctly 8-24 Frequent Media Jams 8-24 OPC Belt Cartridge Problems ...
  • Page 10 Remove the OPC Belt Cartridge ... 9-3 Prepare the Fuser Unit ... 9-5 Change the Waste Toner Pack ... 9-10 Remove the Lower Input Feeder ... 9-11 Repack the Printer ... 9-14 Sources of Support ... A-2 Your QMS Vendor A-2 Your Application Vendor A-2...
  • Page 11 Electrical B-5 Environmental B-6 Physical B-7 Print Media ... B-7 PC Cable Pinouts ... B-9 Centronics/IEEE 1284 Parallel B-9 Ethernet B-11 Regulatory ... B-12 Warranty Considerations ... B-13 Consumables and Your Warranty B-13 Electrostatic Discharge and Your Warranty B-14 Introduction ... C-2 Terminology ...
  • Page 12 International Notices ... D-4 Power Cord D-4 Colophon ... D-4      ’...
  • Page 13   “About the Documentation” on page 1-2 “About This Manual” on page 1-3 “Typographic Conventions” on page 1-5...
  • Page 14 You received the following documentation with your QMS magicolor 2 DeskLaser: QMS magicolor 2 DeskLaser Installation Guide (In hard copy and on the QMS magicolor 2 DeskLaser Print Sys- tem Documentation and Software CD-ROM.) magicolor 2 DeskLaser Setup Guide (In hard copy and on...

  • Page 15: Introduction

    This manual guides you through the day-to-day operation of your printer and provides troubleshooting information. It is organized as follows: Introduction Working with the Printer Drivers Printing Control Panel Printer Options Maintenance Media Jams Troubleshooting Repacking the Printer Presents an overview of this manual.

  • Page 16: Terminology

    QMS Customer Support Technical Specifications TCP/IP Concepts Notices Index Provides product sales and support telephone numbers and describes how to communicate with QMS through the Internet. Provides print engine, controller, environmental, print media, consumable, and cabling specifications. Defines TCP/IP terminology and then discusses subnetting and Internet routing.

  • Page 17: Message Window

    The following typographic conventions are used in this manual: Mixed-Case Courier Mixed-Case Italic Courier UPPERCASE COURIER Information displayed in the printer message window lowercase italic UPPERCASE » Note: Notes contain tips, extra information, or important information that deserves emphasis or reiteration.

  • Page 19: Application

    “Configuring the Windows 95/98 Printer Driver” on page 2-2 “Configuring Windows 95/98 Options through the Application” on page 2-8 “Configuring the Windows NT 4.0 Printer Driver” on page 2-21 “Configuring Windows NT 4.0 Options through the Application” on page 2-29 “Sharing the Printer”...
  • Page 20 This chapter explains how to configure the QMS magicolor 2 DeskLaser printer driv- ers, share the printer, and use both the DeskLaser Printer Status Monitor and the QMS Network Print Monitor. This section explains how to configure the QMS magicolor 2 DeskLaser Windows 95/ 98 printer driver.
  • Page 21 From the File menu choose Properties. The following tabs appear in the QMS magicolor 2 DeskLaser Properties window through the Start menu: General, Details, Sharing (optional), Paper, Quality, and Image Settings. General—Allows you to name the printer, use a separator page, and print a...
  • Page 22 Details—Allows you to set interface connection details. See your Windows documentation. ...

  • Page 23: Configuring Paper Options

    Sharing (optional)—Allows you to set up the printer so others on the network can use it. See “Sharing the Printer” on page 2-42. » Note: The optional Sharing tab does not appear when you choose Properties from the application. Paper—Allows you to provide information about the document type and loca- tion of the media you want to print on.

  • Page 24: Configuring Quality Options

    From the application’s File menu choose Print (or, in some cases, Print Setup or Page Setup). In the Print, Print Setup, or Page Setup dialog box, select the QMS magi- color 2 DeskLaser printer driver. Choose the Properties button. Three tabs appear: Paper—Allows you to provide information about the document type and loca-...

  • Page 25: Setting The Printer Driver Defaults

    » Note: General, Details, and Sharing tabs are not available. See “Setting the Printer Driver Defaults” on page 2-2 for information. Make your selections, and then choose the OK button to return to the Print, Print Setup, or Page Setup dialog box.
  • Page 26                     The Paper tab allows you to provide information about the type and location of the media you want to print on. In addition, its Document Type settings are essential for customization of the Quality and Image Settings tabs. The Document Type is Auto- matic Mode only if Auto is selected.
  • Page 27 Purpose Sets the media size. Choices Size B5 (ISO) B5 (JIS) Envelope #10 Envelope DL Executive Folio Foolscap Legal Letter SP Folio Quarto Default Letter 8.5 x 11.0 in (215.9 x 279.4 mm) Hot Key ALT+P Purpose Sets the type of media to be printed. Choices Standard [Plain Paper] mode—Long-grain paper (16–24 lb;...
  • Page 28 Lower Tray—The cassette in the lower position (only available on printers with the lower input feeder). Default None Hot Key ALT+S Notes When the printer is first turned on, the Upper Tray is selected. After that, the printer uses the last cassette selected. Duplex Model ...
  • Page 29 Purpose Allows you to identify the type of document you are printing. Choices Auto (Automatic Mode)—Coarse halftoning and color/monochrome settings automatically selected (halftone and color format options are disabled when Auto is selected) Graph (Business Graphics)—Designed for color business graphics created in spreadsheet, charting, and graphing applications (Coarse halftoning;...
  • Page 30          Purpose Collates multiple copies of documents when enabled. Choices Enabled (selected)—All pages of the document are printed before the next copy is printed. Disabled—All copies of each page are printed before the next page is printed.

  • Page 31: Print Job

    Auto duplexing is supported only on the DeskLaser Duplex Model. Duplex options are only available when Standard is the Paper Type. The About... button displays the copyright and version number of the printer driver. The Cancel button allows you to cancel your changes and exit from the Properties window.
  • Page 32               The Quality tab allows you to provide information about the quality of halftoning and resolution. Document Type settings on the Paper tab are essential for customization of the Quality tab. » Note: Settings chosen on the Quality and Image Settings tabs override settings automatically selected by a Document Type on the Paper tab %&'     !  " # $ ...
  • Page 33 Purpose Selects the style of halftoning to use. Choices Line art pattern—Provides a halftone designed specifically for printing business graphics. Fine pattern—Provides a higher line frequency halftone than Coarse pattern for more detail in graphics and images but fewer shades of color. Coarse pattern—Provides a general-purpose halftone with line frequency suitable for printing most text, graphics, and images at 600 dpi.
  • Page 34 The Cancel button allows you to cancel your changes and exit from the Properties window. The Help button gives you access to online help. The OK button allows you to save your changes and exit from the Properties window. The Restore Defaults button on the Quality tab allows you to restore the options on this tab to their default settings.
  • Page 35      The Image Settings tab allows you to provide settings for color format, image bright- ness and contrast, color balance, and color matching. Document Type settings on the Paper tab are essential for customization of the Image Settings tab. » Note: Settings chosen on the Image Settings and Quality tabs override settings automatically selected by a Document Type on the Paper tab.
  • Page 36 Purpose Selects color or monochrome printing. Choices Mono—Monochrome (black only) CMYK—Full color (cyan, magenta, yellow, and black) Default CMYK Hot Key ALT+F Notes You must select a Document Type other than Auto on the Paper tab to activate these settings. This Mono setting is designed only for text.
  • Page 37 Purpose Allows you to customize the Saturation Red Strength Green Strength, and Blue Strength of an image. Choices -50% (least) to +50% (most) Default The center setting (0%) on each slider bar. Hot Key ALT+C—This hot key takes you to the Saturation choice in Color Balance. From there, use ALT+C again to tab down to choose the other sections such as Red Strength.
  • Page 38 Default Default defined by the Document Type selected on the Paper tab: Disabled—Disables Color Matching Use Driver’s matching, or Use Windows’ matching Hot Key ALT+L—Takes you to the color matches Notes The Color Balance button toggles between Color Match and Color Balance options.
  • Page 39 This section explains how to configure the QMS magicolor 2 DeskLaser Windows NT 4.0 printer driver. Context-sensitive Windows online help is also available while you’re configuring the printer driver. Just choose any Help button. » Note: If you’re using Windows 95/98, refer to “Configuring the Windows 95/98 Printer Driver”...
  • Page 40 From the File menu choose Properties. Five tabs appear in the QMS magicolor 2 DeskLaser Properties window through the Start menu: General, Ports, Scheduling, Sharing, and Security. General—Allows you to name the printer, specify a location, specify a driver to be used, install a new or updated printer driver, use a separator page between documents, specify a specialized print processor/data type, and print a test page.
  • Page 41 Ports—Lists the available ports (under Ports), the associated port monitor (under Description), and a comma-delimited list of printers that use the port (under Printer). Allows you to add, delete, or configure ports. It also allows the printer to get setting and status information from other printing devices, and enables printer pooling (printing to two or more identical printing devices through one logical printer).
  • Page 42 Scheduling—Allows you to configure the printer for availability and set the spooling information. The slider bar specifies the default document priority (higher-priority documents are put before lower-priority documents). See your Windows documentation. ...
  • Page 43 Sharing—Allows you to share the printer and install alternate drivers. See your Windows documentation.
  • Page 44 Security—Allows you to modify the permissions to limit access on the printer, view or set auditing information, or view or take ownership of the selected item(s). See your Windows documentation. Make your option selections, and then choose OK. Your changes are saved and you are returned to the Printers window.
  • Page 45 From the Windows NT Start menu choose Settings. From the Settings menu choose Printers. In the Printers window, select the QMS magicolor 2 DeskLaser printer icon. From the File menu choose Default Document Properties. Three tabs appear in the QMS magicolor 2 DeskLaser Default Document Properties window: Paper—Allows you to provide information about the type and location of...
  • Page 46 Choose the Properties button. Three tabs appear in the QMS magicolor 2 DeskLaser Document Properties window: Paper—Allows you to provide information about the type and location of the media you want to print on. See “Configuring Paper Options” on page 2-29.
  • Page 47              The Paper tab allows you to provide information about the type and location of the media you want to print on. In addition, its Document Type settings are essential for customization of the Quality and Image Settings tabs. The Document Type is Auto- matic Mode only if Auto is selected.
  • Page 48 Purpose Sets the media size. Choices Size B5 (ISO) B5 (JIS) Envelope #10 Envelope DL Executive Folio Foolscap Legal Letter SP Folio Quarto Default Letter 8.5 x 11.0 in (215.9 x 279.4 mm) Hot Key ALT+P Purpose Sets the type of media to be printed. Choices Standard—Long-grain paper (16–24 lb;...
  • Page 49 Lower Tray—The cassette in the lower position (only available with the lower input feeder). Default None Hot Key ALT+S Notes When the printer is first turned on, the Upper Tray is selected. After that, the printer uses the last cassette selected. Duplex Model...
  • Page 50 Purpose Allows you to identify the type of document you are printing. Choices Auto (Automatic Mode)—Coarse halftoning and color/monochrome settings automatically selected (halftone and color format options are disabled when Auto is selected) Graph (Business Graphics)—Designed for color business graphics created in spreadsheet, charting, and graphing applications (Coarse halftoning;...
  • Page 51 Purpose Collates multiple copies of documents when enabled. Choices Enabled (selected)—All pages of the document are printed before the next copy is printed. Disabled—All copies of each page are printed before the next page is printed. Default Disabled Hot Key ALT+E Purpose Prints pages in reverse order when enabled.
  • Page 52 Auto duplexing is supported only on the DeskLaser Duplex Model. Duplex options are only available when Standard is the Paper Type. The About... button displays the copyright and version number of the printer driver. The Cancel button allows you to cancel your changes and exit from the Properties window.
  • Page 53       The Quality tab allows you to provide information about the quality of halftoning and resolution. Document Type settings on the Paper tab are essential for customization of the Quality tab. » Note: Settings chosen on the Quality and Image Settings tabs override settings automatically selected by a Document Type on the Paper tab      ...
  • Page 54 Purpose Selects the style of halftoning to use. Choices Line art pattern—Provides a halftone designed specifically for printing business graphics. Fine pattern—Provides a higher line frequency halftone than Coarse pattern for more detail in graphics and images but fewer shades of color. Coarse pattern—Provides a general-purpose halftone with line frequency suitable for printing most text, graphics, and images at 600 dpi.
  • Page 55 The Cancel button allows you to cancel your changes and exit from the Properties window. The Help button gives you access to online help. The OK button allows you to save your changes and exit from the Properties window. The Restore Defaults button on the Quality tab allows you to restore the options on this tab to their default settings.
  • Page 56               The Image Settings tab allows you to provide settings for color format, image bright- ness and contrast, color balance, and color matching. Document Type settings on the Paper tab are essential for customization of the Image Settings tab. »...
  • Page 57 Purpose Selects color or monochrome printing. Choices Mono—Monochrome (black only) CMYK—Full color (cyan, magenta, yellow, and black) Default CMYK Hot Key ALT+F Notes You must select a Document Type other than Auto on the Paper tab to activate these settings. This Mono setting is designed only for text.
  • Page 58 Default The center setting (0%) on each slider bar. Hot Key ALT+C—This hot key takes you to the Saturation choice in Color Balance. From there, use ALT+C again to tab down to choose the other sections such as Red Strength. Notes The Color Match button toggles between Color Match and Color Balance options.
  • Page 59 Notes The Color Balance button toggles between Color Match and Color Balance options. All choices are grayed out if Mono is the Document Type or if Mono is selected in the Color Format section of the Image Settings tab. The last three choices are grayed out if Auto is the Document Type or if Disabled is chosen for Color Match.
  • Page 60 See “Sharing Over a Parallel Connection” on page 2-42. » Note: This section explains how to configure the QMS magicolor 2 DeskLaser printer driver in Windows 95/98 for sharing. If you’re using Windows NT 4.0, refer to “Windows NT 4.0” on page 2-44.
  • Page 61 From the Windows 95/98 Start menu choose Settings. From the Settings menu choose Printers. In the Printers window, select the QMS magicolor 2 DeskLaser icon. From the File menu choose Sharing. Note: If Sharing isn’t available, do the following to add File and Printer Sharing »...
  • Page 62 » Note: This section explains how to configure the QMS magicolor 2 DeskLaser printer driver in Windows NT 4.0 for sharing. If you’re using Windows 95/98, refer to “Windows 95/98” on page 2-42. Printer sharing can be used only with attached computers that are running either Windows 95/98 or Windows NT 4.0.
  • Page 63 From the Windows NT Start menu choose Settings. Then choose Printers. In the Printers window, select the QMS magicolor 2 DeskLaser icon. From the File menu, choose Properties. From the Properties dialog box, choose the Sharing tab.

  • Page 64: Sharing The Printer

    Use the following instructions to print to a printer that someone else has already set up as a shared printer: From the Windows 95/98 Start menu, choose Settings. From the Settings menu, choose Printers. In the Printers window, select the printer driver you are using.

  • Page 65: Removing Users From Sharing

    From the Windows 95/98 Start menu, choose Settings. From the Settings menu, choose Printers. In the Printers window, select the QMS magicolor 2 DeskLaser icon. From the File menu choose Sharing. » Note: You may also right-click the icon to choose Sharing.
  • Page 66 From the Windows 95/98 Start menu, choose Settings. From the Settings menu, choose Printers. In the Printers window, select the QMS magicolor 2 DeskLaser icon. From the File menu, choose Sharing. On the Sharing tab, choose the Not Shared radio button.
  • Page 67 From the Windows NT 4.0 Start menu, choose Settings. From the Settings menu, choose Printers. In the Printers window, select the QMS magicolor 2 DeskLaser icon. From the File menu, choose Sharing. On the Sharing tab, choose the Not Shared radio button.

  • Page 68: Using The Qms Network Print Monitor

    This Status Monitor is also referred to as the Despooler. » Note: The first time you use the QMS magicolor 2 DeskLaser printer, the printer Status Monitor appears by default. The Status Monitor observes a printer which has bidirectional communication with a computer.
  • Page 69 The printer Status Monitor window is shown below.    Choose the Cancel button to cancel printing. The following screen appears:                ...
  • Page 70 Choose the Pause button to pause printing. » Note: The button icon changes shape and functions as a Restart button. To restart a paused job, use the Restart button. » Note: Requeue is available only for Windows 3.1. Choose the About... button to display information about the Status Monitor Despooler.
  • Page 71 In the Printers window, right-click on the QMS magicolor 2 DeskLaser printer icon. Remove the check mark from the Show Monitor during print box. The Status Monitor observes a printer which has bidirectional communication with a computer. From the Windows Start menu, choose Settings.
  • Page 72 If you choose the Pause Job button, it becomes Resume Job. Choose the Status Monitor’s Options tab to select options: Select Start Minimized to display the minimized Status Monitor button in the status area. ...
  • Page 73 You can run one or both monitors. From the Windows Start menu, choose Settings. From the Settings menu, choose Printers. In the Printers window, right-click on the QMS magicolor 2 DeskLaser printer icon. Uncheck the Enable Status Monitor. From the Options tab, remove the check marks from the AutoClose at End...
  • Page 74 The QMS Network Print Monitors (QMSMON) for Windows 95/98 and Windows NT are designed specifically for QMS printers using TCP/IP protocol to transport print jobs and Print Manager to access printer status information. The Print Monitor’s Print Spooler (both workstation and server versions) controls the printing environment for both local and remote print jobs submitted through shared resources via TCP/IP .

  • Page 75: Components

    Print Monitor Print Spooler. Any job sent to the printer while it is recovering from the break in communication is flushed from the Windows print queue.
  • Page 76 Error states can be nonvolatile like PAPER OUT or PAPER JAM or volatile like the inability to connect to a target printer (this state is displayed as Printer Not Responding).

  • Page 77: Loading The Media Cassette

      “Loading the Media Cassette” on page 3-2 “Using Media Other than Plain Paper” on page 3-6 “Media Sizes and Imageable Areas” on page 3-14 “Storing Media” on page 3-18 “Using Toner Cartridges” on page 3-19 “Replacing a Toner Cartridge” on page 3-21 “Printing on Both Sides (Duplex Printing)”...
  • Page 78 Two types of media cassettes are available for the magicolor 2 DeskLaser: the standard letter/A4 cassette and the optional universal cassette. Both cassettes work in either the upper or lower input feeder location.
  • Page 79 You should test any stock thicker than 24 lb (90 g/m²) to ensure that its perfor- mance is acceptable. Take a stack of about 250 sheets ( ½ ream). Note: Don’t unwrap the paper above the printer as this might cause paper » particles to fall into the printer.
  • Page 80 Remove the media cassette from the printer. Adjust the media guides to fit the size media you’re loading. Squeeze the retainers at the ends of the left width guide and/or the length guide, move the guide to the appropriate media size (sizes are listed on the cassette), and release the retainers.

  • Page 81: Paper Specifications

    An arrow on the paper package label indicates the face-up side of the paper. Slide the media cassette back into the printer. Formatting Format letterhead or memo data within your application. Try printing your data on a plain sheet of paper first to check placement.
  • Page 82 (the letterhead or memo information) toward the back of the cassette.  Caution: Although the QMS magicolor 2 DeskLaser was designed for occasional printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper.
  • Page 83       Caution: Envelopes should only be printed from the upper input feeder. In the printer driver (Paper tab, Paper Type option), select Thick Stock. Place the envelopes on a flat surface, and flatten them by pressing down the corners.
  • Page 84 Correct any dog-eared corners, and then tap the envelopes on a flat surface to align them. Remove the media cassette from the printer (and remove any media in the cassette). Adjust the media guides to the length and width of the envelopes.

  • Page 85: Using Envelopes

    Thick Stock     In the printer driver (Paper tab, Paper Type option), select Thick Stock. Remove the media cassette from the printer (and remove any media in the cassette). Load the new media. Slide the media cassette back into the printer.

  • Page 86: Using Labels

    Check your application documentation for other information on printing labels.     In the printer driver (Paper tab, Paper Type option), select Thick Stock. Remove the media cassette from the printer (and remove any media in the cassette). Letter/A4 or universal Upper input feeder...
  • Page 87      In the printer driver (Paper tab, Paper Type option), select Thick Stock. Remove the media cassette from the printer (and remove any media in the cassette). Caution: Do not mix thick stock with any other media in the same cassette, as this will cause printer jamming.
  • Page 88 Print Mode Thick Stock       In the printer driver (Paper tab, Paper Type option), select Thick Stock. Remove the media cassette from the printer (and remove any media in the cassette). Load the new media. Formatting Format the information to be printed on the transparencies within your application.
  • Page 89 Remove transparencies from the output tray immediately to avoid static buildup.       In the printer driver (Paper tab, Paper Type option), select Transparency. Remove the media cassette from the printer (and remove any media in the cassette). Load the new media.
  • Page 90        Your printer supports full-color printing on several media sizes. Each media size has a certain imageable area, the maximum area on which the printer can print clearly and without distortion. This area is subject to both hardware limits (the physical media size and the margins required by the printer) and software constraints (the amount of memory available for the full-page frame buffer).
  • Page 91    » Note: The nonguaranteed print areas are areas on which you can print, but image quality in these areas is less than perfect.                                              ...
  • Page 92                                                               ! " ...
  • Page 93           # %  $          ! " #       » Note: Media feed direction determined by your application.      # %                   ! " #       ...
  • Page 94 Since the cassette sends a media size signal to the printer controller, using a wrong size media could cause a media jam, incorrect positioning of the image, or a clipped image.
  • Page 95 Characters and images are created in your laser printer through a process that applies toner (made of carbon particles) to the page in the printer’s fusing unit. When an image is formed, a positive electrical charge is applied to transfer the image to the page.
  • Page 96         Choosing the right consumables for your QMS magicolor 2 DeskLaser not only increases its reliability and performance, but also minimizes the risk of damage. Only QMS toner cartridges are designed to meet the exact specifications of your QMS printer, guaranteeing maximum performance, efficiency, and long life.
  • Page 97 Keep toner cartridges away from disk drives and floppy disks. The magnets in the cartridge can damage stored data. Your printer uses four toner cartridges: black, yellow, magenta, and cyan. Open the printer’s front cover. Remove and discard the empty toner cartridge.
  • Page 98 Install the toner cartridge. Align the toner cartridge with the car- tridge guides, and gently push the car- tridge into the printer until you begin to feel resistance. Then pull the cartridge back about 1/4 inch. Caution: Do not push the toner cartridge in until you hear a click.
  • Page 99 If it reads x toner Empty, use the Service/Clear care menu to remove it.      While the basic QMS magicolor 2 DeskLaser does not have a duplexing option, you can duplex print manually: Print on one side of the paper, remove any curl from the printed sheet(s), reinsert the printed sheet(s) into the media cassette (blank side up and the top of the page toward the back of the printer), and then print the second side.
  • Page 100  After 200 1-sided pages (or 100 2-sided pages) of a continuous print run of plain paper, the magicolor 2 DeskLaser automatically pauses for 3 minutes to cool down the engine. This occurs for monochrome or color printing. After this initial cooldown pause, the printer automatically resumes its printing. From that point forward while doing continuous printing, the 3-minute cooldown pause occurs every 50 pages until the continuous printing stops.
  • Page 101 To cancel all pages currently received by the printer, press the Cancel key on the printer control panel. To cancel all pages of the print job not yet received by the printer, cancel the job at your computer.  Caution: When printing over the Ethernet interface, do not cancel a print job in the QMS Print Monitor for Windows 95/98 while the job is paused.

  • Page 103: Control Panel Indicators

       “Message Window” on page 4-2 “Control Panel Indicators” on page 4-3 “Control Panel Keys” on page 4-4 “Printer Configuration” on page 4-5...
  • Page 104 The control panel, located on the front of the printer, allows you to direct the printer’s operation. In addition, it displays the current status of the printer, including any condi- tion that needs your attention. Note: Media and Copy keys have no function on DeskLaser and DeskLaser duplex »...
  • Page 105 Messages and configuration options can be displayed in six languages. See “Setting the Message Window Language” on page 4-9 for more information. Four indicators display printer status information. Indicator The printer is not ready to print. The printer is off line and not ready to accept data.
  • Page 106 Press the Online key once to put the printer back on line and ready to accept new print jobs.

  • Page 107: Menu, Select, Previous, And Next Keys

    Function The Menu key provides access to the printer’s configuration menu. First press the Online key to take the printer off line, and then press the Menu key to enter the configuration menu. When you’re changing the printer configuration, press the Menu key to cancel a change (before pressing the Select keys).
  • Page 108 Idle Energy saver Language Internet address Subnet mask Router Service Pages # xxxx Board test Test page Ethernet HW address  1 hr 2 hr 15 min 30 min 45 min English German French Italian Spanish Dutch 000.000.000.000 000.000.000.000 000.000.000.000 Clear care Perform test Print test page...
  • Page 109 To access the configuration menu, make sure the printer is idle (Idle displays in the message window), then press the Online key to take the printer off line (the Online indicator is not lighted), and finally press the Menu key.
  • Page 110 * Selected displays for 1.5 seconds before the message window again reads Energy saver. The QMS magicolor 2 DeskLaser is Energy Star compliant. The Energy Saver menu allows you to specify whether the printer changes to a low-power state (the engine remains on, but the fuser turns off) after the printer is inactive for a specified length of time.
  • Page 111 Choices Dutch, English, French, German, Italian, Spanish Default English The Internet Address menu allows you to set the printer’s network (Internet) address. The address is in the format xxx . xxx . xxx . xxx . Menu Internet address Each xxx . xxx . xxx . xxx triplet can have a value of 001–254.
  • Page 112 The Subnet Mask menu allows you to set the printer’s subnet mask. The address is in the format xxx . xxx . xxx . xxx . Menu Subnet mask Choices Each xxx . xxx . xxx . xxx triplet can have a value of 001–254.
  • Page 113 The Board Test menu allows you to test the printer’s flash, Ethernet, ASICS, and DRAM. For complete information, see chapter 8, “Troubleshooting.” The Test Page menu allows you to verify that the printer is able to print. For complete information, see chapter 8, “Troubleshooting.”...
  • Page 114 Once you save your changes to this menu, the printer automatically reboots. Caution: During normal printer operation, you should never have to use this option. It is available only in the rare event that the printer’s Ethernet hardware address is lost. ...

  • Page 115: Additional Media Cassettes

        “Additional Media Cassettes” on page 5-3 “Lower Input Feeder” on page 5-3 “Single In-Line Memory Modules” on page 5-7 “Updating System Software” on page 5-11 “Updating the Printer Drivers” on page 5-12...
  • Page 116     The following options are available for your printer. Contact your local vendor for pur- chase information. Media Cassettes Lower Feeder Memory System Software Printer Drivers 250-sheet letter/A4 standard media cassette 250-sheet universal cassette (for all supported media sizes) Includes a 250-sheet standard media cassette.
  • Page 117 Increased media-feed capacity (requires installation of an optional lower feeder). The lower input feeder increases your printer’s media feed capacity by 250 sheets for a total of 500 sheets. In addition, the extra standard media cassette allows you to change easily between different sizes (up to legal), colors, and types of media.
  • Page 118 Achten Sie bitte darauf, daß der Drucker mit eingebauten Tonerkartuschen nur waagerecht transportiert wird . Turn off the printer, and then disconnect the power cord and all interface cables from the printer. Move the input feeder to a table or flat surface near the printer.
  • Page 119 Set the printer on top of the input feeder. Be sure to align the printer and input feeder as precisely as possible. This makes the following steps easier. Install the two metal brackets under- neath the sides of the printer.
  • Page 120 Remove the lower input feeder cover plate. You will switch this cover plate with the one from the printer after the cables have been connected. Locate the cable at the left rear of the optional feeder, and connect it to the printer.
  • Page 121 Single in-line memory modules (or SIMMs) are compact circuit boards with sur- face-mount memory chips. The QMS magicolor 2 DeskLaser comes with 8 MB RAM. The QMS magicolor 2 DeskLaser duplex model comes with 32 MB RAM. However, you can upgrade the printer to a maximum of 64 MB of RAM through the installation of additional SIMMs.
  • Page 122 Also avoid walking around after grounding yourself. When you print a file, the QMS magicolor 2 DeskLaser printer driver uses the com- puter’s memory to Send data from the Windows display to the Spooler (a file on the disk) and...

  • Page 123: Antistatic Protection

    Typically, most files print with the 8 MB of memory that comes standard on your QMS magicolor 2 DeskLaser and 32 MB on the DeskLaser duplex model. However, some files may exceed this amount. If the printer doesn’t have enough memory, a Print- ing need more memory message displays in the printer’s message window.
  • Page 124 » Note: This illustration shows the printer without the duplexer. Position the controller board on a flat surface so the controller board lies flat and the I/O connector panel is facing you.
  • Page 125 Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.” The system software in your QMS magicolor 2 DeskLaser is stored in flash ROM, read-only memory that can be erased and rewritten to “in a flash.” This allows you to update the system software over the parallel interface without opening up the printer and installing new PROMs.
  • Page 126 Note: If you want to update the Windows NT printer driver, refer to “Windows NT 4.0 » Printer Driver” on page 5-14. Insert the QMS magicolor 2 DeskLaser printer drivers disk or CD-ROM in the appropriate disk drive on your PC. From the Windows 95/98 Start menu choose Settings.
  • Page 127 12 Choose OK to return to the Install from Disk dialog box. 13 Choose OK again. 14 In the displayed list of printers, select the QMS magicolor 2 DeskLaser, and then choose Next. 15 When prompted, select LPT1 as the port to use with the printer, and then choose Next.

  • Page 128: Windows 95/98 Printer Driver

    Note: If you want to update the Windows 95/98 printer driver, refer to “Windows 95/98 Printer Driver” on page 5-12. Insert the QMS magicolor 2 DeskLaser printer drivers disk or CD-ROM in the appropriate disk drive on your PC. In the Windows NT Start menu choose Settings.

  • Page 129: Windows Nt 4.0 Printer Driver

    14 In the displayed list of printers, select QMS magicolor 2 DeskLaser, and then choose Next. 15 If you’re replacing an existing Windows NT 4.0 printer driver perform this step; otherwise, go to step 16. When prompted, choose Replace Existing Driver, and then choose Next.
  • Page 130 18 When asked if you would like to print a test page, choose either Yes or No, and then choose Finish. The Windows NT 4.0 printer driver installs, and then the Windows desktop appears. 19 Remove the disk or CD-ROM from the PC, and store it in a safe place.

  • Page 131: Handling The Printer

      “Handling the Printer” on page 6-2 “Maintenance Schedule” on page 6-4 “Cleaning the Printer” on page 6-9 “Cleaning the Duplexer” on page 6-24 “Replacing the Fuser Oil Bottle and Cleaning Roller” on page 6-31 “Replacing the OPC Belt Cartridge” on page 6-35 “Replacing the Ozone Filter”...
  • Page 132 This chapter describes how to handle and clean the QMS magicolor 2 DeskLaser. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the transfer unit, the paper discharger, and the outside surface of the printer.
  • Page 133 If the top unit is lifted alone, the bottom units could fall off, causing bodily injury or damage to the printer. If you need to lift just the top unit, use the grips and make sure it detaches completely from the cassette below before moving it to the side.
  • Page 134 The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/A4-size media). The actual life expectancy will vary depending on these and other printing variables, including continuous or intermittent printing, ambient temperature, and humidity.
  • Page 135 Unit” on page 6-9. User See “Cleaning the Paper Exit Rollers” on page 6-14. User See “Cleaning the Exterior of The Printer” on page 6-30. User See “Guidelines for Cleaning Inside the Printer” on page 6-9. User See “Cleaning the Transfer Unit”...

  • Page 136: Cleaning Schedule

    This item needs After... preventive maintenance... Printer—20,000-page 20,000 pages. preventive maintenance Printer—60,000-page 60,000 pages. preventive maintenance Printer—120,000-page Replace 120K kit displays in preventive maintenance the message window (after 120,000 pages). By... User See the standard “Cleaning Schedule” on page 6-4.
  • Page 137 # $ This item needs replacing... After... Belt cartridge (with charger unit) Cleaning roller Fuser cleaning roller Fuser oil bottle OPC belt cartridge Ozone filter 50,000 planes or 12 months, whichever comes earlier. Check fuser cleaning rol[l]er or Replace cleaning Roller displays in the message window (after 12,000 pages at 5% coverage of each color).
  • Page 138     Toner Waste toner pack     This item needs replacing... Drum assembly Fuser unit Paper discharger Transfer roller 10,000 pages—black; after 6,000 pages—yellow, magenta, cyan @ 5% coverage of each color. Check waste Toner displays in the message window (after 12,000 pages— or 24,000 planes—at 5% coverage of each color).
  • Page 139 To prevent any potential problems associated with paper dust accumulating inside the printer, you should clean both the inside and the outside of the printer on a regular basis.  WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning.
  • Page 140 Turn off and unplug the printer. If you have a duplex model, open the duplexer’s rear cover. If not, skip to step 4. Reach into the duplexer’s rear cover to access the printer’s rear cover. ...
  • Page 141 Open the printer’s rear cover. » Note: The illustrations for steps 4 through 8 show the printer without the duplexer. However, the instructions are the same for both models. Using a dry cotton cloth, clean any paper dust and toner buildup from the registration rollers.
  • Page 142 Clean the transfer roller. Remove the transfer roller unit by lifting the lock lever at the right end of the transfer roller unit until the unit is freed, and then lifting the unit out. Because you cannot see when the unit is released, it’s best to lift the unit and the lock lever at the same time.
  • Page 143 Close the printer’s rear cover. 10 If you have a duplex model, close the duplexer’s rear cover. 11 Plug in the printer, and turn it on. » Note: In compliance with UL guidelines, “The appliance inlet is considered to be...
  • Page 144 Forced opening of the top cover first may damage the unit. » Note: The illustrations for step 3 and step 4 show the printer without the duplexer. However, the instructions are the same for both models. ...
  • Page 145 Close the printer’s top cover. If you have a duplex model, close the duplexer’s rear cover. Plug in the printer, and turn it on. » Note: In compliance with UL guidelines, “The appliance inlet is considered to be...
  • Page 146 Note: A dry cotton cloth is required for this procedure. » Turn off and unplug the printer. If you have a duplex model, open the duplexer’s rear cover. If not, skip to step 3.
  • Page 147 OPC belt if you don’t do this. » Note: The illustrations for steps 3 through 16 show the printer without the duplexer. However, the instructions are the same for both models. Pull the latch to release the top cover, and then open the top cover.
  • Page 148 Remove the OPC belt cartridge. Caution: Handle the cartridge carefully. The belt is very sensitive to hand oils and scratches, both of which reduce print quality. Using a dry cotton cloth, clean any toner buildup from around the cleaning blade. Caution: Don’t touch the edge of the cleaning blade or the OPC belt itself.
  • Page 149 Remove the corona wire cleaning brush from inside the front of the printer. 10 Turn the OPC belt cartridge so that the handle is facing away from you. 11 Use the brush to clean the corona wire inside the end of the OPC belt car- tridge.
  • Page 150 14 Gently guide the cartridge into the printer. Caution: The cartridge should slide easily into the printer. Don’t force it. 15 Rotate the two lock levers to secure the OPC belt cartridge in the printer.
  • Page 151 Caution: If you have a duplex model, make sure you have opened the duplexer’s rear cover before opening the printer’s top cover. Forced opening of the top cover first may damage the unit. Open the printer’s front cover. Squeeze the latch near the upper-right corner of the cover.
  • Page 152 Remove the four toner cartridges. Open the printer’s top cover. Remove the OPC belt cartridge. Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you are ready to install it. Any exposure to light should be limited to less than two minutes, or permanent damage could result.
  • Page 153 17 Close the printer’s front and top covers. 18 If you have a duplex model, close the duplexer’s rear cover. 19 Plug in the printer, and turn it on. » Note: In compliance with UL guidelines, “The appliance inlet is considered to be...

  • Page 154: Cleaning The Paper Exit Rollers

    If you have a duplex model, follow steps 2 through 14. If not, skip to “Cleaning the Paper Exit Rollers” on page 6-14. Turn off and unplug the printer. Open the duplexer’s rear cover. Do not open the printer’s rear cover. ...
  • Page 155 Clean the duplexer with a dry cotton cloth. Tilt the paper path toward the inside of the printer. Caution: Hold the paper path unit by its corners to avoid the unit catching your fingers between it and the cover.
  • Page 156 Clean the registration rollers with a dry cotton cloth. Remove the duplexer’s lower rear assembly. Clean the registration rollers with a dry cotton cloth. ...
  • Page 157 Reach underneath the printer and clean with a dry cotton cloth. 10 Reinsert the duplexer’s lower rear assembly. 11 Open the duplexer’s top cover.
  • Page 158 Note: Use two hands to open the duplexer’s top cover to avoid twisting its hinge. » 12 Clean the registration rollers with a dry cotton cloth. While manually rotating each paper exit roller, clean each roller. 13 Close the duplexer’s top cover. ...
  • Page 159 17 Close the printer’s top cover. 18 If you have a duplex model, close the duplexer’s rear cover. 19 Plug the printer in and turn it on. » Note: In compliance with UL guidelines: The appliance inlet is considered to be...
  • Page 160 Never use cleaning solutions that contain solvents, such as alcohol and benzene. Solvents may damage the printer’s finish. Always test any cleaning solution on a small area of your printer to check the solu- tion's performance. Never use sharp or rough implements, such as wire or plastic cleaning pads.
  • Page 161 ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abkühlen, bevor Sie diese berühren. Turn off and unplug the printer. If you have a duplex model, open the duplexer’s rear cover.
  • Page 162 Pull the latch to release the top cover, and then open the top cover. » Note: The illustrations for step 3 through step 9 shows the printer without the duplexer. However, the instructions are the same for both models. Open the two cleaning roller lock levers.
  • Page 163 Remove the old cleaning roller. Lower the new oil bottle into its slot. The tab on the side of the bottle must be on the right. Install the cleaning roller in its slot. The tab on the top of the cleaning roller must be on the left.
  • Page 164 10 Close the printer’s top cover. 11 If you have a duplex model, close the duplexer’s rear cover. 12 Plug in the printer, and turn it on. » Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.”...
  • Page 165 Also, keep the cartridge away from anything that may scratch the surface of the belt. Any scratches will show in the image produced. Turn off and unplug the printer. If you have a duplex model, open the duplexer’s rear cover.
  • Page 166 You could damage the OPC belt if you don’t do this. » Note: The illustrations for steps 3 through 11 show the printer without the duplexer. However, the instructions are the same for both models. Pull the latch to release the top cover, and then open the top cover.
  • Page 167 Pull the cartridge straight up and out of the printer, and then discard it. Remove the protective sheet from the new cartridge, and then pull out the two tension-release pins (one on each side of the cartridge). Caution: Don’t touch the green material on the cartridge.
  • Page 168 11 Close the printer’s front and top covers. 12 If you have a duplex model, close the duplexer’s rear cover. 13 Plug in the printer, and turn it on. Note: In compliance with UL » guidelines, “The appliance inlet is considered to be the main disconnect device.”...
  • Page 169      The ozone filter reduces exhausted ozone gas. Remove the ozone filter case on the left rear of the printer. On the Duplex Model, use the plastic ridge on the right of its case to pry the ozone filter case away from the printer.
  • Page 170 The waste toner pack collects the waste toner from the printing process so you can conveniently dispose of it. Open the printer’s front cover. » Note: This illustration shows the printer without the duplexer. However, the waste toner pack instructions are the same for both models.

  • Page 171: Preventing Media Jams

       “Preventing Media Jams” on page 7-2 “Understanding the Media Path” on page 7-3 “Understanding Media Jam Status Messages” on page 7-5 “Removing Media Jams” on page 7-5...
  • Page 172 Ensure that you have the correct media type selected if you’re printing on enve- lopes, glossy stock, labels, thick stock, transfer media, or transparencies. Ensure that the printer is on a hard, flat, level surface. Ensure that the cassette only contains one type of media at a time.
  • Page 173 Access to the media path, in case of a media jam is through the printer’s rear cover.
  • Page 174 (3), cycles through the transfer drum and fuser again (4), and is delivered via the paper exit unit to the output tray, which is the top of the printer (5). Access to the media path, in case of a media jam is through the duplexer’s and the printer’s covers.
  • Page 175 To avoid damage to rollers, always remove jammed media gently. Always try to remove jammed media without tearing it. Any pieces of media left in the printer, whether large or small, can obstruct the paper path and cause further jams.
  • Page 176 Ensure that the media is lying flat in the cassette(s) and that it doesn’t exceed the media limit mark. Slide the cassette(s) back into the printer.  WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools.
  • Page 177 If there still is a jam message, open the printer’s top cover. Caution: If you have a duplex model, make sure you have opened the duplexer’s rear cover first. See “Duplexer Jams” on page 7-9. Forced opening of the top cover first may damage the unit.
  • Page 178 Close the fuser roller pressure release levers (one at each end of the fuser). 10 Close the top cover of the printer. 11 Close the rear cover of the printer. 12 Slide the cassette(s) back into the printer.
  • Page 179 If you have a duplex model, open the duplexer’s top cover. If not, skip this section. » Note: Use two hands to open the duplexer’s top cover to avoid twisting its hinge. Remove the jammed media by pulling it toward you. Close the duplexer’s top cover.
  • Page 180 If there still is a jam message, remove the duplexer’s lower rear assembly. Remove the jammed media by pulling it toward you. Reinsert the duplexer’s lower rear assembly. 10 If there still is a jam message, open the duplexer’s rear cover. ...
  • Page 181 If the media did not come out easily, keep the duplexer’s rear cover open for now. 13 If there still is a jam message, open the printer’s top cover. Caution: If you have a duplex model, make sure you have opened the duplexer’s rear cover first. Forced opening of the top cover first may damage the unit.
  • Page 182 15 If it didn’t come out easily, open the fuser roller pressure release levers (one at each end of the fuser). » Note: The illustrations for steps 15 and 16 show the printer without the duplexer. However, the instructions are the same for both models. ...
  • Page 183 17 Close the fuser roller pressure release levers (one at each end of the fuser). 18 Close the printer’s top cover. 19 Close the printer’s rear cover. 20 If you have a duplex model, close the duplexer’s rear cover.

  • Page 185: Status And Service Messages

      “Status and Service Messages” on page 8-2 “Print Monitor Status Messages” on page 8-14 “Troubleshooting Quick Check” on page 8-16 “Performing a Board Test” on page 8-18 “Printing a Test Page” on page 8-17 “Control Panel Problems” on page 8-19 “OPC Belt Cartridge Problems”...
  • Page 186 This chapter provides information to aid you in resolving printer problems: tables of common status messages, a problem checklist, and descriptions of common print quality problems with corresponding solutions. You’ll also find out what information you’ll need to have before placing a service call if one becomes necessary.
  • Page 187 Replace the cyan toner cartridge. Install the toner cartridge correctly. Press the Cancel key on the printer control panel, and restart the download procedure. If this error appears again, call for service. No action needed.
  • Page 188 This message... indicates... An Ethernet error has occurred: Ethernet error 101 Hardware address conflict 103 mem err 104 appinit 105 net err 106 net err 107 event err 108 event err 109 Ethernet address conflict 110 err 111 err 112 couldn’t program physical 113 err 114 RARP err 115 couldn’t program logical address...
  • Page 189 This indicates the total amount of x Meg memory installed in the printer and the Version x . x kernel version. It displays during printer startup. Media has jammed leaving the media Misfeed jam cassette.
  • Page 190 Paper out upper Tray » The printer is on line and printing. Printing The printer is on line and printing, but Printing need it needs more memory to print the file. More memory It will print as much of the page as it can currently fit in memory.
  • Page 191 The media size in the media cassette Printing is different from that chosen in the Paper mismatch printer driver. » The printer is going through its initial QMS magicolor 2 testing during startup. Board test The printer is ready for its 120,000 Replace 120K kit page preventive maintenance.
  • Page 192 This message... indicates... The fuser cleaning roller needs to be Replace cleaning replaced. Roller The cyan toner cartridge is low. Replace cyan Toner The fuser needs to be replaced. Replace fuser » » »  Do this... Replace the fuser cleaning roller.
  • Page 193 Top panel Misinstalled Media has jammed leaving the upper Upper Duplex Jam duplex unit. The printer is warming up; the fuser is Warming up at a low temperature. Wait until the printer has warmed up before you print. Do this...
  • Page 194 This message... indicates... The system is being written to flash Writing flash ROM during software downloading process. The yellow toner cartridge is empty. Yellow toner Empty The yellow toner cartridge is either Yellow toner incorrectly installed or missing. Misinstalled  Do this...
  • Page 195 Always try this before making a service call. Service calls should be placed to the vendor from whom you purchased the printer. If you cannot get service from your vendor, see appendix A, “QMS Customer Support,” for more information.
  • Page 196 This service message... Call for service E6 clean solnd. Call for service E7 clean clutch Call for service E8 fuser clutch Call for service E9 belt marker Call for service EL erase LED Call for service F0 cooling fan Call for service F2 ozone fan Call for service F4 fuser fan...
  • Page 197 This service message... Call for service LL laser power Call for service P1 Hardware err Call for service P2 Duplex NVRAM Call for service P4 Duplex motor Call for service P5 solenoid err Call for service P6 Duplex fan means... See the information on page 8-11.
  • Page 198 One of the following messages displays via Print Manager in the printer status window when the Windows 95/98/NT Print Spooler is the originator of the status information: This indicates... message... The print job is being spooled from an Spooling application either on a local or remote workstation.
  • Page 199 One of the following messages displays via Print Manager in the printer status window when the QMS Network Print Monitor is the originator of the status information: This message... indicates... The QMS Network Print Monitor can’t Printer not communicate with the printer. Either the printer responding is off, or the connection is broken.

  • Page 200: Desklaser

    If you’ve just installed your printer and are having problems, be sure you’ve correctly followed the procedures explained in the QMS magicolor 2 DeskLaser Setup Guide . Then, check the following: Is the printer status displayed in the control panel window? If yes, go to question 2.
  • Page 201 You can verify that the printer is able to print by using the Test Page menu: Press the Online/Offline key to take the printer off line.
  • Page 202 Press the Select key again to display the message Selected and print the test page. You can test the printer components by using the Board Test menu.  Caution: Make sure the control panel message window reads IDLE before performing this procedure.
  • Page 203 Report the problem to the QMS Customer Response Center. Refer to appendix A, “QMS Customer Support.” If a jam message stays on, open the printer and clear the jam (see chapter 7, “Media Jams”). If the message remains, try opening and closing the top of the printer again.
  • Page 204 However, to remove the message, try this: Press the Cancel key. Press the Online key to take the printer off line and then put it back on line again. Turn the printer off and then on again. Or, you can try this: Remove the cassette.

  • Page 205: Duplex Model

    Ensure that the same size media is selected in both the application (page setup) and the printer driver. If the media size selected in the application is larger than that selected in the printer driver (and installed in the printer), the image is scaled on the printed page.
  • Page 206 From the Windows Start menu choose Settings. From the Settings menu choose Printers. In the Printers dialog box select the QMS magicolor 2 DeskLaser printer icon, and from the File menu choose Properties. In the QMS magicolor 2 DeskLaser Properties dialog box, choose the Details tab (Windows 95/98) or the Scheduling tab (Windows NT 4.0).
  • Page 207 DeskLaser will work properly only with the QMJOURNAL format of sending data. From the Windows Start menu choose Settings. From the Settings menu choose Printers. In the Printers dialog box select the QMS magicolor 2 DeskLaser printer icon, and from the File menu choose Properties.
  • Page 208 In the QMS magicolor 2 DeskLaser Properties dialog box, choose the Details tab (Windows 95/98) or the Scheduling tab (Windows NT 4.0). Choose the Spool Settings... button. In the Spool Settings dialog box change the Spool Data Format to QMJOURNAL or select Print Directly to the Printer.

  • Page 209: Cleaning The Opc Belt Cartridge

    See appendix B, “Technical Specifications,” for media specifications. Check the printer for residual jammed media. Remove any jammed media remaining inside the printer by checking the locations described in chapter 7, “Media Jams.” Remove the media and load fresh media from an unopened package.
  • Page 210 If you still can’t identify the problem, contact your local vendor.  Caution: Although the QMS magicolor 2 DeskLaser was designed for occasional printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper.
  • Page 211 Open and then close the covers to confirm that they are securely closed. 10 Ensure that the duplexer’s lower rear assembly is firmly seated in the printer. 11 If you turned the printer off, ensure that you have turned the printer on again and waited for it to warm up.
  • Page 212 Check that you are using the approved media. Refer to chapter 3, “Printing,” for recommended media types. Check that there is enough toner in the printer whether or not the Replace x toner message is displayed. Toner can settle in the cartridges. To redistribute the toner, remove each toner car- tridge, and gently rock it from side to side.
  • Page 213 Check that the printer is on a hard, level surface. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary.
  • Page 214 The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper supply). Toner does not adhere well to paper where it has become wet. Replace the paper in the cassette with dry paper. Confirm the proper installation of the transfer roller.
  • Page 215 If mixing of colors occurs in the printed image: Ensure that the printer’s front cover is closed. Remove the toner cartridges and gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary.
  • Page 216 Install new toner cartridges. Remove the toner cartridges and gently rock them horizontally five or six times to redistribute the toner. Then, reinstall the cartridges. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. Check your media type—envelopes, glossy stock, labels, transfer media, and thick stock have to be set in the thick stock mode.
  • Page 217 If that doesn’t work, replace the fusing unit. If toner smudges are on the front and back of the page: Open the printer once and close it again to clean the image transfer roller. If the image of the previous page comes out lightly, Clean the cleaning roller and reinstall it.
  • Page 218 The laser lens may be dirty. Clean the lens as described in chapter 6, “Maintenance.” The corona wire inside the OPC belt cartridge might be dirty. Clean the corona wire as described in chapter 6, “Maintenance.” One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary.
  • Page 219 What is your printer model and serial number? What operating system do you have and what version? What application(s) are you using? What is the QMS magicolor 2 DeskLaser printer driver version? Choose the About button on the printer driver’s Paper tab.

  • Page 221: Remove Cables And Cassette(S)

    “Remove the Toner Cartridges” on page 9-3 “Remove the OPC Belt Cartridge” on page 9-3 “Prepare the Fuser Unit” on page 9-5 “Change the Waste Toner Pack” on page 9-10 “Remove the Lower Input Feeder” on page 9-11 “Repack the Printer” on page 9-14...
  • Page 222     If you need to relocate or ship your printer after it’s been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your war- ranty valid.  Caution: QMS strongly recommends that the printer be repackaged by a trained QMS-Authorized Service Provider.
  • Page 223 While the printer is being moved, store the cartridge in its original shipping bag. If you don’t have this bag, carefully wrap it in a piece of dark, heavy cloth, and place it where it will not get scratched or damaged.
  • Page 224 Rotate up the lock levers at each end of the OPC belt cartridge slot, and lift the cartridge out of the printer. Note: The illustrations in this step show the printer without the duplexer. However, » the instructions for the OPC belt cartridge are the same for both models.
  • Page 225 Replace the protective sheet around the OPC belt cartridge and the tension release pin on each side. Insert the pin until you feel some resistance, move it forward (toward the silver corona unit), and then slide it in the rest of the way. The tension-release pins pro- tect the belt and its cleaning blade by relieving tension during movement.
  • Page 226 If you have a duplex model, ensure that the duplexer’s rear cover is open. If not, skip to step 2. With the printer’s front and top covers open, at the top of the fuser rotate the two lock levers to release the oil bottle.
  • Page 227 Place the oil bottle in an oil-proof container, such as a plastic bag, until you’re ready to reinstall it. Use a fuser oil remover syringe to remove any excess oil from the fuser. Dispose of the oil following local safety laws and regulations. Stuff several clean, wadded paper towels into the space normally occupied by the oil bottle to absorb any residual oil during shipment.
  • Page 228    Install the fuser roller shipping restraints. These restraints protect the fuser rollers from damage during a move by re- moving the pressure between the two rollers. They must be removed again before printing. Open the pressure-release levers (one at each end of the fuser) to separate the two rollers in the fuser.
  • Page 229 Close the pressure-release levers (one at each end of the fuser). When correctly positioned, the fuser roller shipping restraints fit snugly between the rollers. Close the printer’s top cover. 10 If you have a duplex model, close the duplexer’s rear cover.
  • Page 230 With the printer’s front cover open, remove the waste toner pack from the printer. » Note: This illustration shows the printer without the duplexer. However, the instructions are the same for both models. Use the label on the side of the old waste toner pack to seal the opening, and then dispose of the pack in accordance with safety laws and regulations in your area.
  • Page 231 Note: If you have a duplex model, the lower input feeder should not be removed. Skip to “Repack the Printer” on page 9-14. If you don’t have a lower input feeder installed, skip to “Repack the Printer” on page 9-14.
  • Page 232 Unscrew the thumbscrews that attach the two brackets (one on each side of the printer) to the lower input feeder. Remove the two metal brackets from underneath the sides of the printer. Angle the bracket out, and then, slide it out of the hole underneath the printer.
  • Page 233 With the help of another person, pick up the printer by its four corners, lift it from the lower input feeder, and place the printer on a table. WARNING! Your printer weighs approximately 66 lbs (30 kg) without consumables. Your duplex model printer weighs approximately 93 lbs (42 kg) without consumables.
  • Page 234 Ensure that the fuser and fuser cleaner roller are in the printer. With another person’s help, put the printer into the plastic bag, and place the printer into the base tray of the shipping carton. If you have a duplex model, pack it for shipment as shown in the illustration.
  • Page 235 Pack the DeskLaser for shipment as shown in the illustration. DeskLaser...
  • Page 236 If you’re also shipping the power cord and any manuals with the printer, place them in the package. » Note: Don’t ship these items if you’re returning the printer for service. Attach the shipping carton to its base tray with the four joints provided.

  • Page 237: Sources Of Support

     !  “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-4...
  • Page 238   The QMS Answer Base is a free interactive online technical support system for the QMS magicolor 2 DeskLaser. It answers common questions and provides diagnostic advice. To access the Answer Base, go to http://www.qms.com, select Support, and then select Answer Base.

  • Page 239: Internet

     The emulation of the file you’re trying to print (listed on both the status and startup pages)  Your printer firmware version (displayed on the control panel LCD while the printer initializes after being powered up and listed on the status/startup...
  • Page 240                  General Contact Telephone Email Internet Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you Customer Response Center (CRC) Technical Assistance Telephone Email Internet Latin America National Service Service Information, Installation, and Maintenance Pricing On-Site Service and Depot Repair Information Spare Parts Ordering and Information...
  • Page 241 ' General Contact Telephone Internet (( %'  Anitech Sydney Business & Tech. Centre 52/2 Railway Parade 2141 Lidcombe NSW Australia Telephone Internet %#  '! Planetenbaan 60 ‘Corner Plaza’ 3606 AK Maarssen Belgium, Netherlands, The Netherlands and all unlisted countries Telephone Internet %(  Vélizy Plus 1 Bis, Rue du Petit Clamart...
  • Page 242 %&  Sweden, Finland, Norway, and Denmark %'   %$* United Kingdom and Ireland Arenavägen 41, 6th floor 121 77 Johanneshov Sweden Telephone (+46) 8–600 01 30 (+46) 8–600 01 33 Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa Telephone (+27) 11–807 6957...

  • Page 243: Engine And Controller Specifications

        “Engine and Controller Specifications” on page 1-2 “Print Media” on page 1-7 “PC Cable Pinouts” on page 1-9 “Regulatory” on page 1-12 “Warranty Considerations” on page 1-13...
  • Page 244 » Note: A plane is a single pass of the OPC belt (one toner color). For example, a one-color, single-sided (simplex) print job makes one pass (one plane), and a two-color print job makes two passes (two planes). A single-sided color page (also called a face) consists of four passes (or planes) of the OPC belt, since most color print jobs use all four toner colors.
  • Page 245 Simplex Standard: 250-sheet cassette Simplex Optional: 250-sheet lower input feeder Duplex Standard: 500-sheet input capacity (comes standard with lower input feeder) 250-sheet output bin on top of printer Output "'  The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/A4-size media).
  • Page 246 Black Yellow Magenta Cyan » Note: The QMS magicolor 2 DeskLaser Print System accepts only QMS toner cartridges. The toner cartridges in many laser printers are sensitive to bright light because they contain a light-sensitive print drum. The toner cartridges in your QMS magicolor 2 DeskLaser do not contain a print drum and, therefore, are not sensitive to light.
  • Page 247 Optional memory 32 MB RAM SIMMs » Note: See FAQ 7191 for a list of approved SIMMs, their System software Softloadable; stored in Flash ROM       Voltage and US: 110/120 volts 10% at 60 Hz 2 Hz frequency Japan: 100 volts 10% at 50/60 Hz 2 Hz International: 220/240 volts 10% at 50 Hz 2 Hz Phase Single...
  • Page 248 Noise level Printing: Less than 55 dB (A) Standby: Less than 48 dB (A) Relative Operating: 20-80% RH (noncondensing) humidity Transportation/Storage: 10-80% RH (noncondensing) Temperature Operating: 50-90.5° F (10-32.5° C) range Transportation/Storage: 32-95° F (0-35° C) Altitude Operating: 0-8202 ft (0-2500 m) Inclination Operating: Less than or equal to 1.5°...
  • Page 249 Dimensions Weight (including consumables) Weight (excluding consumables) Delivery Output tray: Face-down Capacity: 250 sheets of 20 lb (75 g/m Input sources Standard cassette feeder: Letter/A4 or universal cassette Lower input feeder: Letter/A4 or universal cassette Cassettes Standard cassette: Letter/A4 Optional cassette: Universal—up to legal »...

  • Page 250: Media Sizes And Imageable Areas

      Media sizes (See the chart on page 3-14, “Media Sizes and Imageable Areas”) Media types, and Type: Cut-sheet printing modes Grain: Long direction (For complete information, refer to chapter 3, “Printing.” Envelopes: Thick Stock mode Glossy Stock: Thick Stock mode Labels: Thick Stock mode Paper: Standard office 16-24 lb bond (60-90 g/m »...
  • Page 251 This table gives the pinouts for the printer end of the Centronics/IEEE 1284 parallel cable used to connect your printer to a computer. Signal Pin No. 19-30 Signal Description Strobe- Data 1 Data 2 Data 3 Data 4 Data 5...
  • Page 252 Signal Pin No. Notes to the Table  Direction refers to the direction of signal flow as viewed from the printer.  Return denotes “twisted-pair return” and is to be connected at signal-ground level. When wiring the interface, be sure to use a twisted-pair cable for each sig- nal and never fail to complete connection on the return side.
  • Page 253 The following table provides the pinouts for the 10BaseT RJ45 Ethernet interface: Name Transmit Data + Transmit Data - Receive Data + No Contact No Contact Receive Data - No Contact No Contact Pinout View from Printer Interface...
  • Page 254 FCC (USA) Title 47 CFR Ch. I, Part 15 Industry Canada (Canada) ICES-003 Issue 3 International (EU) EN 55022 VCCI (Japan) VCCI V-3/97.04 CE Marking International (EU) EN 55022 Class B ITE EN 60950 IEC 801-2 IEC 801-3 cTick Mark ACA (Australia) AS/NZS 4251 AS/NZS 3458...
  • Page 255 The use of non-QMS consumables and/or accessories alone does not affect either your warranty or any maintenance contract you may have purchased. However, if QMS printer failure or damage is found to be directly attributable to the use of non-QMS consumables and/or accessories, QMS will not repair the printer free of charge.

  • Page 256: Electrical

    It's very important to protect the printer controller board and other printer circuit boards from electrostatic damage.  If an antistatic wrist strap is provided in your printer option kit, attach one end of it to your wrist and the other end to any convenient electrical ground. The bare metal chassis of equipment, such as on the back of a computer, is suitable if it is plugged in but turned off.

  • Page 257: Subnetting

      “Terminology” on page C-2 “Subnetting” on page C-4 “Internet Routing” on page C-5...

  • Page 258: Subnet Masks

    (100 million bits) per second. An Ethernet address is a unique address assigned to each device on an Ethernet net- work. If necessary, use the Eth. HW Address configuration menu to set your printer’s Ethernet address. A computer or other device that attaches to two or more dissimilar networks and passes data from one to another is known as a gateway.
  • Page 259 128.10.2.30 Use the Internet Address configuration to set your printer’s Internet address. Internet Protocol, the Internet standard protocol, defines the Internet datagram as the unit of information passed across the Internet and provides the basis for connection- less, best-effort packet delivery service.
  • Page 260 Transmission Control Protocol/Internet Protocol, a suite of communication protocols, allows networked computers to share files and system resources, such as hard disks and printers. One of the ways a single network address can span multiple physical networks is through subnetting, which divides the host part of an Internet address into a physical network part and a host part.
  • Page 261 Once the Internet address, subnet addresses, and subnet masks are in place, infor- mation can be sent, or routed, to any destination in the Internet. Both hosts and gate- ways participate in the routing process. If information is sent between two devices on a single physical network, or subnet, no gateways are involved.
  • Page 262 Sites with some networks and some hosts Sites with many networks and few hosts 14 bits 16 bits 21 bits 8 bits  0xFFFF0000 0xFFFFFF00...

  • Page 263: Manual Notice

    ! “Manual Notice” on page D-2 “FCC Compliance Statement” on page D-2 “Canadian Users Notice” on page D-3 “Laser Safety” on page D-3 “International Notices” on page D-4 “Colophon” on page D-4...
  • Page 264 QMS, Inc. reserves the right to make changes to this manual and to the equipment described herein without notice. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, QMS, Inc. makes no warranty of any kind including, but not limited to, any implied warranties of mer- chantability and fitness for a particular purpose with regard to this manual.
  • Page 265 Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. This printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radi- ation Control for Health and Safety Act of 1968.

  • Page 266: Power Cord

    The following power cord requirements are in effect for the 220v QMS magicolor 2 DeskLaser Print System. Minimum 0.75 mm H05 VV - F Minimum The male plug is certified in the country in which the equipment is to be installed, and the female plug is an IEC 320 connector. This manual was written and formatted in FrameMaker.

  • Page 267: Accessing The Configuration Menu

    " 1284, IEEE, cable pinouts B-9 2-sided (duplex) printing Choosing 2-13, 2-34 2-sided printing 2-13, 2-34, 3-23 About button 2-13, 2-34 Accessing the Configuration Menu 4-7 Accessories See Optional accessories Address Ethernet C-2 Ethernet Hardware 4-12 Internet 4-9, C-3 Router 4-11 Subnet C-3 Antistatic protection 5-8 Asic error message 8-2...

  • Page 268: Colophon

    Options, Image Settings tab 2-17, 2-38 Options, Paper tab 2-8, 2-29 Printer 4-5 Printer driver 2-8, 2-29 Printer driver, Windows 95/98 2-2 Printer driver, Windows NT 4.0 2-21 Configuration component 2-57 Configuration menu 4-6 Accessing 4-7 Energy Saver 4-8 Ethernet HW Address 4-12...

  • Page 269: Environmental

    Overview of this manual 1-3 Download error press Cancel message 8-3 DRAM test error message 8-3 Driver, printer See Windows 95/98 printer driver or Windows NT printer driver Drum 8-3 Drum jam message 7-5, 8-3 Duplex panel misinstalled message 8-3...
  • Page 270 Lower input feeder Removing 9-11 Maintenance 6-1 Cleaning roller 6-31 Fuser oil bottle 6-31 Laser lens 6-21 OPC belt cartridge 6-35 Ozone filter 6-39 Printer 6-2 Schedule 6-4 Manual Contents 1-3 Overview 1-3 Typographic conventions 1-5 Manual feed Choosing 2-10, 2-31...

  • Page 271: Page Margins

    Setting message window language 4-2 Messages 8-2 Paper Mismatch 8-20 Printing 8-20 See Status messages Misfeed jam message 7-5, 8-5, 8-19 Moving, printer 5-4, 9-2, 9-13 Replacement packaging 9-2 Need more memory paper mismatch message 8-5 Network Ethernet C-2 Network printing Windows 95/98 2-42, 2-46 Windows NT 4.0 2-44, 2-46...

  • Page 272: Physical

    Help button 2-13, 2-16, 2-20, 2-34, 2-37, 2-41 OK button 2-13, 2-16, 2-20, 2-34, 2-37, 2-41 Restore Defaults button 2-13, 2-16, 2-20, 2-34, 2-37, 2-41 See Windows 95/98 printer driver or Windows NT printer driver Updating 5-12, 5-14 Printing Cancelling a job 3-25 Configuration, Windows 95/98 printer driver 2-2 Configuration, Windows NT 4.0 printer...

  • Page 273: Printing On Both Sides (Duplex Printing)

    QMS magicolor 2 board Test message 8-7 Radiation D-3 Ready indicator 4-3 Relocating, printer 9-2 Replacement packaging 9-2 Removing sharing 2-47 Repacking, printer 9-2, 9-14 Replacement packaging 9-2 Replacement packaging 9-2 Catalog number 9-2 RMA number 9-2 Replacing the OPC Belt Cartridge 6-35...

  • Page 274: Ethernet

    Printing paper mismatch 8-7 QMS magicolor 2 board test 8-7 Selected 8-9 Troubleshooting 8-16 Upper duplex jam 8-9 Warming up 8-9 Status monitor, DeskLaser printer 2-50 Subnet C-3, C-4 Address C-3 Subnet mask 4-10, C-4 Support, QMS Customer A-2 Internet A-2...

  • Page 275: Output Problems

    Paper, choosing size 2-9, 2-30 Paper, choosing source 2-10, 2-31 Problems 8-20 Updating 5-12 Windows NT 4.0 2-57 Windows NT 4.0 printer driver 2-sided (duplex) printing, choosing 2-13, 2-34 Collate, choosing 2-12, 2-33 Configuration 2-21 Orientation, choosing 2-12, 2-33 Problems 8-20...

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