Ricoh Pro 8100s User Manual page 214

9. Troubleshooting
Messages
"Scanner is not available.
Check the scanner connection
status."
"Scanner is not available.
Check the scanner connection
status."
206
Causes
The machine is not connected to
the network correctly.
Network communication is not
available because the
machine's IP address could not
be obtained from the host name.
If only "IPv6" is set to [Active],
the IPv6 address might not be
obtained.
Solutions
• Check whether the
machine is connected to
the network correctly.
• Deselect the personal
firewall function of the
client computer. For details
about firewall, see
Windows Help.
• Use an application such as
telnet to make sure
SNMPv1 or SNMPv2 is
set as the machine's
protocol. For details about
how to check this, see
"Remote Maintenance
Using telnet", Connecting
the Machine/ System
Settings .
• Check whether the
machine's host name is
specified in the Network
Connection Tool. For the
WIA driver, check the
[Network Connection] tab
in the properties.
• Use Web Image Monitor
to set "LLMNR" of "IPv6" to
[Active].
• In Windows XP, IPv6
address cannot be
obtained from the host
name. Specify the
machine's IPv6 address in
the Network Connection
Tool.