Ricoh Pro 8100s User Manual page 204

9. Troubleshooting
When data transmission fails
Messages
"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Scanned Files
Status]."
"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. E-mail
Size] in Scanner Features."
"Sending the data has failed.
The data will be resent later."
"Transmission has failed.
Insufficient memory in the
destination hard disk. To check
the current status, press
[Scanned Files Status]."
"Transmission has failed. To
check the current status, press
[Scanned Files Status]."
196
Causes
The entered user name or
password was invalid.
The file size per page has
reached the maximum e-mail
size specified in [Scanner
Features].
A network error has occurred
and a file was not sent correctly.
Transmission has failed. There
was not enough free space on
the hard disk of the SMTP
server, FTP server, or client
computer at the destination.
While a file was being sent, a
network error occurred and the
file could not be sent correctly.
Solutions
• Check that the user name
and password are correct.
• Check that the ID and
password for the
destination folder are
correct.
• A password of 128 or
more characters may not
be recognized.
• Increase the e-mail size
limit in [Max. Email Size].
• Change the [Divide &
Send Email] setting to [Yes
(per Page)] or [Yes (per
Max. Size)].
For details about these settings,
see "Send Settings", Scan
Wait until sending is retried
automatically after the preset
interval. If sending fails again,
contact your administrator.
Allocate sufficient space.
If the same message appears
again after scanning again, the
cause could be a mixed
network, or else network
settings were changed during
WSD scanner transmission. For
details about network error,
contact your administrator.
.