Vodavi Starplus Triad-S Product Description Manual page 234

Automatic Call Distribution (ACD)
Primary Group
Secondary Group
Conditions
Dial LOGIN CODE [572] on the dial pad, followed by ACD Group
Number (5XX) desired.
Enter unique AGENT ID code (0000–9999). A confirmation tone is
heard and the agent is logged onto the ACD group.
Dial LOGOUT CODE [571] on the dial pad to logout of the primary
group.
When an agent logs in or out of an ACD Group, an ACD login/logout
event is sent to the SMDR port, if active.
If a member is assigned to a specific ACD group and uses the login-
logout codes to enter and exit an ACD group other than their
assigned group, the database is changed to reflect the different
group.
Dial LOGIN CODE [582] on the dial pad, then the ACD Group Number
(5XX) desired.
Dial LOGOUT CODE [581] on the dial pad to logout of the secondary
group.
If an agent logs into an ACD group from a station that is logged into
another ACD group, the station is automatically removed from the
previous ACD group.
An agent may log out while in wrap-up, or unavailable.
An agent logging inisplaced inwrap-up mode before receiving an ACD
call.
If an agent attempts to log into an ACD group that already has 32
members, that agent receives an error tone.
An agent may not logon to the same group as a primary and
secondary member.
The Triad-S System does not verify agents ID codes, except four-digit
ID entry.
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