Vodavi Starplus Triad-S Product Description Manual page 145

5-14
Secondary Group
To log in an ACD Secondary Group:
To log out of an ACD Secondary Group:
Conditions
Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD
group number (5XX),
-or-
Press a pre-programmed LOGIN flex button.
The Agent enters their unique AGENT ID code (0000-9999). The
LOGIN flex button LED is lit steady. A confirmation tone is heard and
the agent is logged onto the ACD group.
The ON/OFF LED extinguishes if the agent started the sequence
in the handsfree mode.
The ACD Agent Login LED only lights for the ACD group that is
assigned to that button.
Dial LOGOUT CODE [581] on the dial pad,
-or-
Press a pre-programmed LOGOUT flex button. The LOGIN flex button
LED extinguishes.
If a member is assigned to a specific ACD group and uses the login-
logout codes to enter and exit an ACD group, other than their
assigned group, the database is changed to reflect the different
group.
If an agent logs into an ACD group from a station that is logged into
another ACD group, the station is automatically removed from the
previous ACD group.
An agent may log out while in wrap-up, or unavailable.
An agent logging in is placed in wrap-up mode before receiving an
ACD call.
If an agent attempts to log into an ACD group that already has
32 members, that agent receives an error tone.
The Triad-S Digital System does not verify agent's ID codes, other
than requiring entry of four digits.
An Agent may not login to the same group as a primary and
Automatic Call Distribution (ACD)