Adding Hierarchical File Storage Support; Installing On A Separate Machine From Vmpro - Avaya IP Office Installation Manual

Chapter2

Adding hierarchical file storage support

If you intend to configure the recorder so that recordings are stored on a network share, where the
ContactStore cannot or should not attempt to determine the amount of free disk space, you may need to
disable the deletion of old call records. You will then need to ensure that the share does not fill (either
manually or by some automated means, such as a Hierarchical File Storage system) to ensure that there
is always space available for new recordings. To disable the deletion of old call records, add the
following line to the properties file:
csipo.diskmanager=false
The recorder will now NOT attempt to delete old recording files; therefore, you must configure the HFS
system to migrate older files to your tape library as necessary.
When attempting to replay calls from files that have been migrated to tape, there is a delay before the
call is replayed. If the delay is 30s or so, then the replay application will work; longer delays may trigger a
time-out. If a time-out occurs, wait a few minutes and then retry. The file may be restored by the time the
second replay request is made.

Installing on a separate machine from VMPro.

To install ContactStore on a separate machine, you will need to
a) Make the Voice Recording Library on the VMPro server visible as a network share
b) Configure your security so that the ContactStore service can read and write to this share.
b) Create and set a registry key on the ContactStore server to tell ContactStore the location of the share.
Set the key HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir to
be a string containing the name of the share.
ContactStore Installation Manual Page 17
IP Office 40DHB0002USEV Issue 1a (10th December 2004)