Alcatel-Lucent OmniTouch Administration Manual page 303

Alert/Alarm Impact
STK-7001 Service offered
General by the
Alarm/Alcatel- component is
Lucent Server unavailable.
Alarm
SWRAID-3001 Service offered
by the
General
component is
Alarm/Server
affected.
Alarm
THS-1001 Service offered
by the
General
component is
Alert/Alcatel-
now available.
Lucent Server
Alert
THS-3001 Service offered
by the
General
component
Alert/Alcatel-
was
Lucent Server
temporarily
Alert
unavailable.
THS-7001 Service offered
by the
General
component is
Alarm/Alcatel-
unavailable.
Lucent Server
Alarm
Severity Description
Major This alarm is raised if the
stack has tried repeatedly
to reconnect and has been
unable to connect.
Major OEM specific alarm
(Shoretel). This alarm is
raised to indicate software-
based RAID failure.
Informational This alert is raised if the
SIP server service
experiences a reset and has
returned to service.
Critical This alert is raised if the
SIP server service
experiences a reset.
Critical This alarm is raised if the
SIP server service
experiences a reset and has
not yet properly restarted.
Instance Action
Stack connection from Call Customer Support
' . $node_id . ' to ' . immediately if this
$node . ' is still down. service is currently in
Status is ' . use and the service does
$stackstatus . ' at ' . not restart within 10
$date . ' Will not send minutes.
any more mail until
connection is
successful.
"'echo" "|cat - Contact Technical
/tmp/mdfailure'" Support immediately.
SIP server restart No immediate action
was finally successful required. Call Customer
at ' . $date . ' Support as soon as
possible, if service is in
use and this reoccurs.
SIP server restart at ' Check that the service
. $date . ' is currently running
and monitor for any
further instances. No
immediate action
required. Call Customer
Support as soon as
possible if this reoccurs.
The SIP subsystem is a
critical component of
this server. Pull THS
and TNS logs.
SIP server restart Call Customer Support
again at ' . immediately if this
$now_string . ' Will service is currently in
not send more mail use and the service does
until server restarts not restart within 10
successfully' . minutes. The SIP
subsystem is a critical
component of this
server. Pull THS and
TNS logs.