Alcatel-Lucent OmniTouch Fax Server Application System Administrator Manual
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Alcatel-Lucent OmniTouch Fax Server Application System Administrator Manual

Alcatel-Lucent OmniTouch Fax Server Application System Administrator Manual

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Alcatel-Lucent
OmniTouch Fax Server
Application
System Administrator Guide
8AL_90215_USAA ed.01
Release 5
June, 2007
Alcatel-Lucent Applications
All Rights Reserved © Alcatel-Lucent 2007

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Summary of Contents for Alcatel-Lucent OmniTouch Fax Server Application

  • Page 1 Alcatel-Lucent OmniTouch Fax Server Application System Administrator Guide 8AL_90215_USAA ed.01 Release 5 June, 2007 Alcatel-Lucent Applications All Rights Reserved © Alcatel-Lucent 2007...

  • Page 2: Legal Notice

    Legal Notice Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 Introduction . Default License . T38 FaxDrivers . Server Components . Fax Manager. Driver . Gateways . Microsoft Outlook Forms SMTP Gateway . Forms for Lotus Notes Web Administrator Cover Sheet Editor. Web Access Utility . Chapter 2 Administrator Login .
  • Page 4 Fax header format . 27 Adding a fax header to a profile . . 28 Security settings . 30 Applying security settings . . 30 Notification destinations . 31 Adding notification destinations to a profile . . 31 Removing notification destinations from a profile . .
  • Page 5 Configure Directories Integration . . 74 Use the OmniTouch Fax Server Internal Directory . . 74 Change the default mapping for a specific Attribute Name . . 74 Use Active Directory . . 75 Authenticate the Server . . 75 Refine the Query Fields .
  • Page 6 Cancelling one or several faxes . Cancelling a fax broadcast . Viewing a fax Searching the outgoing queue . Viewing fax properties Channels . Viewing channel properties . Chapter 6 Cover Sheets . Downloading OmniTouch Fax Server cover sheets from the server . Creating and editing cover sheets .

  • Page 7: Chapter 1 Introduction

    Introduction This manual is for system administrators running OmniTouch Fax Server in the Linux operating system. This manual describes the following: • fax networking concepts and • hardware and software installation • installation and operation of advanced components such as the rasterization services, the XML gateway, mail gateways, etc...

  • Page 8: Server Components

    Chapter 1 Introduction The difference between the number of enabled channel objects (equal to the Maximum Number of Channels when all are enabled) and the Preferred Number of Channels, is the overload that the designated driver can accept when another driver machine crashes or stops unexpectedly or becomes unavailable as a result of network partition or normal shutdown for maintenance purposes.

  • Page 9: Microsoft Outlook Forms

    Chapter 1 Introduction Microsoft Outlook Forms The Microsoft Outlook Forms provide a broader faxing interface within Outlook. Forms include a fax composition form, a preview form, and several notification forms. The Microsoft Outlook user selects whichever form is required. SMTP Gateway The SMTP gateway is used to integrate with all mail systems (SMTP/POP3, Exchange, Domino).
  • Page 10 Chapter 1 Introduction faxes. The web access utility is automatically installed with the fax manager. Note: The web access utility requires Internet Explorer 6.0 or later, or any other recent internet browser. OmniTouch Fax Server System Administrator Guide - 8AL_90215_USAA ed.01...

  • Page 11: Chapter 2 Administrator Login

    Administrator Login First-Time Login While the OmniTouch Fax Server is being installed, an administrator password is requested. But when the system administrator logs in for the first time, this password must be changed before proceeding any further. There are two options for logging into OmniTouch Fax Server: 1 Open a Web browser.

  • Page 12: Normal Login

    Chapter 2 Administrator Login 6 Click in the Confirm New Password field and type the new password again. 7 Click OK. The Web Administrator appears. Normal Login 1 Open a Web browser. 2 Enter the URL designated by your system administrator. A Login page appears.

  • Page 13: Chapter 3 Web Administrator Site Configuration

    Web Administrator Site Configuration The Web Administrator provides the means to administer OmniTouch Fax Server. . he system administrator level is divided into two categories: • Configuration • System monitoring This chapter introduces the configuration section. Within a site, you can configure: Internal User Accounts ❐...
  • Page 14 Chapter 3 Web Administrator Site Configuration The User dialog appears. 3 Enter the user’s SMTP address, a mandatory entry. 4 Use Profile Name to associate the user with a specific profile. A profile is mandatory. If no other profiles exist, you can choose Basic or No Faxing Rights.

  • Page 15: Modifying A Internal User Account

    Chapter 3 Web Administrator Site Configuration 7 When done, click OK. Modifying a Internal User Account 1 In the Web Administrator, select Configuration|Internal User. 2 In the right panel of the Web Administrator, select the checkbox of the administrator the user whose account you want to modify and then select Properties.

  • Page 16: Removing A Internal User Account

    Chapter 3 Web Administrator Site Configuration 3 Make whatever modifications are required in the User and Sender Information tabs. 4 Make whatever modifications are required in the User and Sender Information tabs. 5 Click OK. Removing a Internal User Account 1 In the Web Administrator, select Configuration|Internal User.

  • Page 17: Profiles

    Chapter 3 Web Administrator Site Configuration 2 In the right panel of the Web Administrator, select the checkbox of the user whose account you want to delete, and then click Remove. 3 In the dialog that opens, click OK to confirm the deletion, or click Cancel, if you changed your mind.

  • Page 18: Entering Organization Information

    Chapter 3 Web Administrator Site Configuration 3 In the Profile Name field, enter the name of the profile. 4 Click OK. Entering Organization Information 1 In the Web Administrator, select Configuration|Profiles. 2 In the right panel of the Web Administrator, select the checkbox of the profile for which you would like to add organization information, and then select Properties.

  • Page 19: Entering Phone Number Information

    Chapter 3 Web Administrator Site Configuration 3 In the Organization Information section, check the Use Profile Organization Information box. Selecting this option instructs OmniTouch Fax Server to include only the information entered in this section. 4 Enter the organization information. If an entry to a field is omitted here, no other information is Note: sent.

  • Page 20: Cover Sheets And Profiles

    Chapter 3 Web Administrator Site Configuration The Profile tab appears. 4 In the Phone Number Information section, check the Use Profile Phone Number Information box. Selecting this option instructs OmniTouch Fax Server to include only the information entered in this section.

  • Page 21: Assigning A Default Cover Sheet To A Profile

    Chapter 3 Web Administrator Site Configuration Assigning a default cover sheet to a profile 1 In the Web Administrator, select Configuration|Profiles. 2 In the right panel of the Web Administrator, select the checkbox of the cover sheet you want to change. 3 Select the Cover Sheets tab.

  • Page 22: Replacing A Cover Sheet In A Profile

    Chapter 3 Web Administrator Site Configuration The Site Properties, Profile Cover Sheets window appears. 6 Select a cover sheet in the Cover Sheet selection box. 7 Click OK. 8 Repeat steps 5 through 7 to add other cover sheets. 9 Click OK. Users associated with the profile can now select among the cover sheets available.

  • Page 23: Setting The Fax Priority

    Chapter 3 Web Administrator Site Configuration and notification upon success or failure of incoming and outgoing faxes. Setting the fax priority The fax priority affects the order in which the faxes are sent. This is however compounded by the number of retry attempts to send a fax. The server first polls for faxes that it has not tried to send.

  • Page 24: Setting The Number Of Retries

    Chapter 3 Web Administrator Site Configuration 5 In the Priority section, use the Default field to set the profile’s default fax priority. The options are: High, Normal or Low. This setting becomes the default fax priority assigned to users associated with the profile.

  • Page 25: Setting Fax Resolution

    Chapter 3 Web Administrator Site Configuration In both cases, the default entry is 3. The greatest number of retries available is 99. 7 The default delay between retries is 5 minutes. Enter a different value if desired. 8 Click OK. Setting fax resolution 1 In the Web Administrator, select Configuration|Profiles.

  • Page 26: Setting Other Fax Options

    Chapter 3 Web Administrator Site Configuration Setting other fax options 1 In the Web Administrator, select Configuration|Profiles. 2 In the right panel of the Web Administrator, select the profile for which you would like to set other fax options. 3 Select Properties. 4 Click the Fax Options tab.

  • Page 27: Fax Header Format

    Chapter 3 Web Administrator Site Configuration See Notification destinations on page 31 for more information Note: on formatting notifications. 10 To specify if the message body must be included in the fax, or not, check or uncheck the Include Message Body When Sending Fax box.

  • Page 28: Adding A Fax Header To A Profile

    Chapter 3 Web Administrator Site Configuration @@SenderBillingCode @@SenderFax @@SenderState @@SenderCellular @@SenderFirstName @@SenderSubBillingCode @@SenderCity @@SenderLastName @@SenderTitle @@SenderCompany @@SenderPager @@SenderZipCode @@SenderCountry @@SenderPhone Recipient information variables @@RecipientAddress @@Recipiente-mail @@RecipientPhone @@RecipientBillingCode @@RecipientFax @@RecipientState @@RecipientCellular @@OriginalFaxDestination @@RecipientSubBillingCode @@RecipientCity @@RecipientFirstName @@RecipientTitle @@RecipientCompany @@RecipientLastName @@RecipientZipCode @@RecipientCountry @@RecipientPager Fax information variables @@Csid @@RetryDelay...
  • Page 29 Chapter 3 Web Administrator Site Configuration 4 Position the cursor in the Fax Header field. You can add text and variables or delete the text and variables already specified. When adding a variable, you may include a comma and specify Note: the number of digits, as specified above.

  • Page 30: Security Settings

    Chapter 3 Web Administrator Site Configuration Security settings Security settings are entered in a profile, which is subsequently associated with one or more users. Security settings may or may not: • allow the user to send a fax; • allow the user to attach a cover sheet;...

  • Page 31: Notification Destinations

    Chapter 3 Web Administrator Site Configuration Note: This also applies to Noteforms for Lotus Notes. Refer to Faxing With Lotus Notes Forms in the the OmniTouch Fax Server User Guide. 7 User May Attach Coversheet box, users can include a cover sheet as an attachment when faxing through their e-mail software or by SendFAX.
  • Page 32 Chapter 3 Web Administrator Site Configuration 4 Select the Notification tab. 5 Choose a notification profile to associate with this user profile, in the Notification Profile selection box, and then click Add. These notification profiles are originally defined in the Notification Profiles node of the Web Administrator.

  • Page 33: Removing Notification Destinations From A Profile

    Chapter 3 Web Administrator Site Configuration The user is added to the additional notification destination list. By doing this the search explained in steps 8,9, and 10 is not necessary. 8 If you did not complete step 7, enter criteria in the Filter field for a notification destination search and then click Search.

  • Page 34: Modifying A Profile

    Chapter 3 Web Administrator Site Configuration Modifying a profile 1 In the Web Administrator, select Configuration|Profiles. 2 In the right panel of the Web Administrator, select the checkbox of the profile for you would like to modify. 3 Select Properties. 4 Make whatever modifications are required, in the various sections.

  • Page 35: Conditions

    Chapter 3 Web Administrator Site Configuration Conditions Conditions let you create prerequisites for the application of rules. The administrator imposes Conditions on an Attribute and the system validates it prior to applying the rule. The rule is applied if all Conditions of the rule are true;...
  • Page 36 Chapter 3 Web Administrator Site Configuration 1 Select Internal Users, and then select Properties. OmniTouch Fax Server System Administrator Guide - 8AL_90215_USAA ed.01...

  • Page 37: Assign Users To A Profile

    Chapter 3 Web Administrator Site Configuration 2 In the Built-in Attributes section, select the checkbox for each desired attribute. 3 To add Custom Attributes, select Add. 4 Enter an Attribute Name, and from the Name in Directory drop list select the directory in which the attribute will reside. 5 Click Ok.

  • Page 38: Add Conditions

    Chapter 3 Web Administrator Site Configuration 3 Select Use This Profile from the Rule Type drop down list and select the Profile you wish to use from the Profile drop down list. Add Conditions 1 If you wish to add a Condition, click on the Add button. The Rules Conditions window appears.

  • Page 39: Adding A Cover Sheet

    Chapter 3 Web Administrator Site Configuration Adding a cover sheet 1 In the Web Administrator, select Configuration|Cover Sheets. 2 Click Add. The Add Cover Sheet window appears. 3 Browse to find the cover sheet file that you want to add and double-click on it, or select it and click Open.

  • Page 40: Copying A Cover Sheet

    Chapter 3 Web Administrator Site Configuration 5 Click OK. Copying a cover sheet 1 In the Web Administrator, select Configuration|Cover Sheets. 2 In the right panel of the Web Administrator, select the checkbox of the cover sheet you want to copy. 3 Click Save As.
  • Page 41 Chapter 3 Web Administrator Site Configuration Call Station ID is a standard fax routing method Call Station ID that matches the CSID assigned to an incoming fax with a destination. Fax senders choose their own CSID, which can be one or several alphanumeric strings;...

  • Page 42: Configuring The Incoming Routing Table Properties

    Chapter 3 Web Administrator Site Configuration Configuring the incoming routing table properties If all of the incoming routing table rules fail, the incoming fax is archived without having been delivered, unless a default routing destination is specified in the incoming routing table properties. 1 In the Web Administrator, select Configuration|Incoming Routing Table.

  • Page 43: Routing Using Ani, Csid, Dtmf Or Dnis/Did

    Chapter 3 Web Administrator Site Configuration Routing using ANI, CSID, DTMF or DNIS/DID 1 In the Web Administrator, select Configuration|Incoming Routing Table. 2 Select Add Direct Rule. 3 Select any or all of the Match DNIS/DID, Match ANI, Match CSID and Match DTMF boxes, depending on which routing methods you want to use.

  • Page 44: Adding A Routing Destination

    Chapter 3 Web Administrator Site Configuration processing the routing table. You would select this option when successive rules route the same faxes to several destinations, for example to a printer and several users. 7 Click OK. Adding a routing destination Routing destinations must first be defined in the Notification Destinations node of the Web Administrator.

  • Page 45: Removing A Routing Destination

    Chapter 3 Web Administrator Site Configuration Here are a few examples of matches, placeholders and their corresponding formatted results: DID=5146331493, "$did:xxx xxx-xxxx$" would give "514 633-1439"; DID=5146331493, "$did:xxxx$" would give "1439"; DID=6331493, "$did:xxx xxx-xxxx$" would give " 633-1439"; ANI=6331493, "$ani$" would give "6331439"; ANI=6331493, "$ani:xxxx$"...

  • Page 46: Routing Table Entry Properties

    Chapter 3 Web Administrator Site Configuration Routing Table Entry Properties 1 In the Web Administrator, select Configuration|Incoming Routing Table. 2 Select Add Directories Lookup Rule. The Routing dialog appears. 3 In the Directory Attribute field, select the Attribute from the drop list.

  • Page 47: Modifying A Routing Rule

    Chapter 3 Web Administrator Site Configuration ANI=6331493, "$ani:\?xxxx$" would give "?1439"; ANI=6331493, "$ani:\\xxxx$" would give "\1439". OmniTouch Fax Server searches the facsimiletelephonenumber field until a match is found. The fax is then routed to the user whose facsimiletelephonenumber field contains the match. 5 If OmniTouch Fax Server is to continue to the next routing rule, select the option If this routing entry matches, continue processing the routing table.

  • Page 48: Mail

    Chapter 3 Web Administrator Site Configuration 3 Select Remove. 4 In the appearing dialog, click Yes to confirm the deletion, or click No, if you changed your mind. The routing rule will disappear from the list. Mail e-mail notification destinations are specified only through SMTP addresses.

  • Page 49: Removing A Mail Notification Destination

    Chapter 3 Web Administrator Site Configuration The Notification Destinations Properties dialog appears. 3 Modify the mail notification destination options as needed. 4 Click OK. Removing a mail notification destination 1 In the Web Administrator, select Configuration|Notification Destinations|Mail. 2 In the right panel of the Web Administrator, select the mail notification destination that you want to delete, and then click Remove.

  • Page 50: Modifying A Printer Notification Destination

    Chapter 3 Web Administrator Site Configuration The Printers tab appears. 2 Enter the name of the printer in the Printer Name field. Printer names may vary. Generally speaking, network printers are entered in the MS Windows format: \\hostname\printer_name. A local printer can be specified by entering its display name in the Display Name field.

  • Page 51: Notification Format For Printer Destinations

    Chapter 3 Web Administrator Site Configuration The Notifications tab appears. 4 Make whatever modifications are required. 5 Click OK. Notification format for printer destinations 1 In the Web Administrator, select Configuration|Notification Destinations|Printers. 2 Select the checkbox of the printer whose notification you would like to change, and the click Notifications.

  • Page 52: Removing A Printer Notification Destination

    Chapter 3 Web Administrator Site Configuration The same notification options apply to outgoing fax success and failure and inbound fax success and failure. 3 In the Number of Pages to Include field of either Outbound Success, Outbound Failure, Inbound Success or Inbound Failure sections, specify the number of fax pages to be included with the notification.
  • Page 53 Chapter 3 Web Administrator Site Configuration used by users that will be receiving the notifications on an Exchange server. 1 In the Web Administrator, select Configuration|Notification Profiles, and then select Add. The Notification Options tab appears. 2 Enter the name of the new notification profile, in the Profile Name field.

  • Page 54: Configuring Event Notification Properties

    Chapter 3 Web Administrator Site Configuration Preview Success and/or Preview Failure, as shown in the next section. 11 When you are finished, click OK. Configuring Event Notification Properties The layout of the notification options dialog, for each type of event, is basically the same.
  • Page 55 Chapter 3 Web Administrator Site Configuration Inbound Failure, Preview Success or Preview Failure). In this example, we chose Outbound Success. 4 In the Number Of Pages To Include box, select the number of fax pages that should be attached to the notification. Possible values are: None, All, 1 thru 10, 20, 50 or 100.

  • Page 56: Modifying A Notification Profile

    Chapter 3 Web Administrator Site Configuration 7 Depending on which message body format you selected in the Notification Options dialog, modify either the Text Body or the HTML Body field, to represent the notification message that you want to send, when the event currently being configured occurs. 8 When you are finished, click OK.

  • Page 57: Removing A Notification Profile

    Chapter 3 Web Administrator Site Configuration Inbound Attachment Name - name of attached TIF/PDF file sent as a representation of the fax. The default value is: @@TransactionId. The field can contain any of the variables used in OmniTouch Fax Server notification template inbound variable list p. 324. Also, the entire field @@ TransactionId could be replaced with text, a notification template variable, or both.
  • Page 58 Chapter 3 Web Administrator Site Configuration 2 In the Incoming section, check the Enable entries auto deletion box, and then enter a value in the Clean out entries older than (days) field to delete incoming fax entries after a certain number of days. 3 In the Incoming section, check the Enable faxes auto deletion box, and then enter a value in the Clean out faxes older than (days) field to delete incoming faxes after a certain number of days.

  • Page 59: Chapter 4 Web Administrator: System Configuration

    Web Administrator: System Configuration The Configuration node in the Web Administrator allows a system administrator to configure the following system components: Incoming routing table; ❐ Modification table; ❐ System administrator accounts; ❐ Deletion policy; ❐ General settings; ❐ Driver Driver properties for a particular host include General Options, such as Log file size, Information Logging Level, Display Name, T.38 Gateway and Gatekeeper options, Dial Plan and Peer List.
  • Page 60 Chapter 4 Web Administrator: System Configuration The Options tab appears. The Number of Channels is displayed although it cannot be altered. By default, Log file size is 20 MB. Enter a different size if you wish. For a detailed explaination of the functionality of channels Note: under the new floating license feature, refer to T38 FaxDrivers on page 7.

  • Page 61: Configuring The T.38 Gateway And Gatekeeper Options

    Chapter 4 Web Administrator: System Configuration 4 Select the Debug option to write additional debugging information to the log file. 5 If you wish to change the display name of the host in the Web Administrator, enter a new name in the Display Name field. 6 Click OK.
  • Page 62 Chapter 4 Web Administrator: System Configuration 3 If you are using the H.323 protocol, the local Q931 port is 1720. Enter a new port if the gateway is changed. 4 The local RAS port is 1718. Enter a new port if the gateway is changed. 5 Select the Print H.323 Messages option to write those messages to the OmniTouch Fax Server driver log files.

  • Page 63: Configuring A Peer List And A Dial Plan

    Chapter 4 Web Administrator: System Configuration Enabling a gatekeeper A gatekeeper added here can be used when establishing a dial plan. Refer to Configuring a peer list and a dial plan on page 63. 1 In the Web Administrator, select Configuration|Driver. The Driver Properties dialog appears.
  • Page 64 Chapter 4 Web Administrator: System Configuration Establishing a peer list and different dial plans becomes an option when you have two or more H.323 gateways and want faxes sent to a certain destination to be sent by a particular gateway. Adding a gateway entry to the peer list The first step is to add the additional gateway or gateways to the peer list.
  • Page 65 Chapter 4 Web Administrator: System Configuration 6 Port 1720 is the default port. Enter a different port number if the gateway being added uses a different one. 7 Click OK. 8 Check Use Peer List For Inbound Security if you want incoming faxes to be accepted only when coming through one of the gateways in the peer list.
  • Page 66 Chapter 4 Web Administrator: System Configuration The Driver Properties dialog appears. 2 Select the Peer List tab. 3 In the Peer List section, select the checkbox of the gateway that you want to delete, and then click Remove. The gateway disappears from the list. 4 Click OK.
  • Page 67 Chapter 4 Web Administrator: System Configuration 3 Click Add. The Number Pattern Properties dialog appears. 4 Enter a numeric pattern in the Number Pattern field. The numeric pattern must specify the entire fax number anticipated. Wildcards can be entered. The asterisk (*) specifies any number of digits;...
  • Page 68 Chapter 4 Web Administrator: System Configuration In the Preference field, set the preferred gateway. Preference is specified in descending order by the numbers 1 to 5. The default is 1. Preference is set when the same numeric pattern is specified for two or more peer gateways.
  • Page 69 Chapter 4 Web Administrator: System Configuration The Number Pattern Properties dialog appears. 4 In the Peers section, select a peer gateway reference and click Properties. The Peer Properties dialog appears. 5 Modify the peer gateway reference settings as needed. 6 Click OK. Removing a peer gateway reference from a dial plan 1 In the Web Administrator, select Configuration|Driver.
  • Page 70 Chapter 4 Web Administrator: System Configuration The Driver Properties dialog appears. 2 Select the Dial Plan tab. 3 In the Dial Plan section, select a number pattern and then click Properties. The Number Pattern Properties dialog appears. 4 In the Peers section, select the checkbox of the peer gateway reference that you would like to delete, and then click Remove.
  • Page 71 Chapter 4 Web Administrator: System Configuration The Driver Properties dialog appears. 2 Select the Dial Plan tab. 3 In the Dial Plan section, select a number pattern and then click Properties. The Number Pattern Properties dialog appears. 4 Modify the dial plan settings as needed. 5 Click OK.
  • Page 72 Chapter 4 Web Administrator: System Configuration The Driver Properties dialog appears. 2 Select the Dial Plan tab. 3 In the Dial Plan section, select the checkbox of the number pattern whose priority you want to change, and then select Move Up or Move Down.

  • Page 73: Driver Channels

    Chapter 4 Web Administrator: System Configuration Driver channels Channel settings include mode, that is, whether the channel is to receive, to send, or to both receive and send transmissions; and status, which indicates whether the channel is enabled or disabled. Changing the channel mode 1 In the Web Administrator, select Configuration|Channels.

  • Page 74: Configure Directories Integration

    Chapter 4 Web Administrator: System Configuration Configure Directories Integration This section explains how to configure Directories Integration. You can integrate OmniTouch Fax Server with different types of directories such as the OmniTouch Fax Server Internal Directory, Active Directory or other LDAP Directories. Use the OmniTouch Fax Server Internal Directory 1 Under Configuration, select Directories Integration.

  • Page 75: Use Active Directory

    Chapter 4 Web Administrator: System Configuration 2 Select the checkbox of an attribute name and then click Properties. The Attribute dialog appears. Use Active Directory 1 From System Configuration, select Directories Integration. 2 From the context menu, select Add LDAP Directory The Directories Integration Properties window appears.

  • Page 76: Refine The Query Fields

    Chapter 4 Web Administrator: System Configuration 6 Click OK. Refine the Query Fields The content of the query fields is directly related to the structure of your Active Directory tree. This tree is similar to a folder/file structure where a folder is a "container" and a file is an "object" with properties called "Attributes."...

  • Page 77: Search Filter

    Chapter 4 Web Administrator: System Configuration "Base: The search is limited to the object identified by the Search Base. For this scope to be useful, the Search Base should point to a specific object, e.g. cn=Administrator,cn=users,dc=mycompany,dc=com. "One Level: The search is limited to the objects immediately below the Search Base.

  • Page 78: Use Another Ldap Server

    Chapter 4 Web Administrator: System Configuration Use another LDAP server: The steps described in the section titled "How to configure Directories Integration with Active Directory" typically apply for all LDAP servers. However, since the default mapping is designed for an Active Directory, ensure the mapping is adequate for your LDAP Directory.

  • Page 79: Adding Number Modification Entries

    Chapter 4 Web Administrator: System Configuration Such modifications would be necessary when a database or user address book of fax numbers contains area codes, as well as the seven-digit fax number. When local calls are made, it would be necessary to strip the area code from the number. Other calls might require the addition of a prefix to obtain an outside line, or a code appended to the fax number to permit long-distance dialing.

  • Page 80: Adding Actions In A Number Modification Entry

    Chapter 4 Web Administrator: System Configuration The Modification Table Entry Properties dialog appears. 2 Enter a fax number or a numeric pattern in the Pattern field. Wildcards can be specified. The asterisk (*) represents any number of digits; the question mark (?) represents a single digit. 3 In the Condition field, select a condition.
  • Page 81 Chapter 4 Web Administrator: System Configuration The Modification Table Entry Properties dialog appears. 3 In the Actions section, click Add to include the modification to be applied when the condition is met. The Action Properties dialog appears. 4 Indicate whether to start the modification from the beginning or from the end of the number, in the Start From field.

  • Page 82: Modifying An Action In A Number Modification Entry

    Chapter 4 Web Administrator: System Configuration boards, are: 0123456789;,PpTt#*AaBbCcDdWw!FfUu%@+ . Individual fax boards may not however recognize certain of these codes. This will result in a fax transmission failure. 7 Click OK. 8 Click OK. Modifying an action in a number modification entry 1 In the Web Administrator, select Configuration|Modification Table.

  • Page 83: Changing The Priority Of An Action In A Number Modification Entry

    Chapter 4 Web Administrator: System Configuration 6 Click OK. Changing the priority of an action in a number modification entry To change the priority of an action, you can move it up (higher priority) or down (lower priority), in the list. 1 In the Web Administrator, select Configuration|Modification Table.

  • Page 84: Modifying A Number Modification Entry

    Chapter 4 Web Administrator: System Configuration The Modification Table Entry Properties dialog appears . 3 Select the action that you want to delete and then click Remove. It will disappear from the list. 4 Click OK. Modifying a number modification entry 1 In the Web Administrator, select Configuration|Modification Table.

  • Page 85: Removing A Number Modification Entry

    Chapter 4 Web Administrator: System Configuration The Modification Table Entry Properties dialog appears. 3 Make the necessary changes to the modification entry. 4 Click OK. Removing a number modification entry 1 In the Web Administrator, select Configuration|Modification Table. 2 Select the number modification entry that you want to delete and then select Remove.

  • Page 86: Creating An Administrator Account

    Chapter 4 Web Administrator: System Configuration Creating an administrator account 1 In the Web Administrator, select Configuration|Administrators and then select Add. The Administrator dialog appears. 2 In the Name field, enter the login ID of the new system administrator. 3 In the Password field, enter the password of the new system administrator.

  • Page 87: Deletion Policy

    Chapter 4 Web Administrator: System Configuration 2 Select the checkbox of the administrator account that you would like to modify. 3 Select Properties. The Administrator Properties dialog appears. 4 Check the User must change password at next logon box to force the user to change his administrator account password, the next time he or she logs into OmniTouch Fax Server.

  • Page 88: Configuring The Deletion Policy

    Chapter 4 Web Administrator: System Configuration Configuring the deletion policy 1 In the Web Administrator, select Configuration|Deletion Policy. The Deletion Policy Properties dialog appears. 2 In the Settings section, select an hour when automatic deletion is to occur, in the Deletion Time field. 3 In the Incoming Faxes and Outgoing Faxes fields, browse to select where the backup files should be saved, before being deleted from the archive database.

  • Page 89: Configuring General Settings

    Chapter 4 Web Administrator: System Configuration Configuring general settings 1 In the Web Administrator, select Configuration|General Settings. The General Settings Properties dialog appears. 2 Enter the e-mail address that will be used as the sender of the sytstem alerts, in the From E-mail Address field. 3 Enter the e-mail address where the system alerts are to be sent, in the To E-mail Address field.

  • Page 90: Updating The License

    Chapter 4 Web Administrator: System Configuration (e-mail, Printer, etc.). The default value is 4320 minutes which is the equivalent of 3 days. 7 Delay Between Retries controls the the delay pattern between each fax notification attempt, allowing progressive increases in delay as attempts are made to deliver the fax.

  • Page 91: Viewing The License

    Chapter 4 Web Administrator: System Configuration Viewing the license 1 In the Web Administrator, select Configuration|General Settings. 2 Select the License tab. 3 Click View. The content of the license file displays in Notepad. You can view information on the version, the site, the license type and its expiry date, drivers and channels, supported gateways and modules, etc...
  • Page 92 Chapter 4 Web Administrator: System Configuration OmniTouch Fax Server System Administrator Guide - 8AL_90215_USAA ed.01...

  • Page 93: Chapter 5 Web Administrator: System Monitoring

    Web Administrator: System Monitoring System Monitoring allows the system administrator to monitor the following: Inbound fax history; ❐ Outbound fax history; ❐ Outgoing fax queue; ❐ Channels ❐ Inbound History The System Monitor|Inbound History node displays a list of all received faxes.

  • Page 94: Rerouting A Fax

    Chapter 5 Web Administrator: System Monitoring Column Heading Definition This is a low level error description reported by Low Level Error the component that generated the error. The Messages information is of a technical nature and is useful for support purposes indicates the number of pages actually received.

  • Page 95: Forward A Fax

    Chapter 5 Web Administrator: System Monitoring Note: The program used to launch a TIFF file may vary from one Operating System to another based on the file association.. 3 You can use the menus or buttons in this window, to edit, print, zoom in or out, or rotate the fax image.

  • Page 96: Searching Inbound History Records

    Chapter 5 Web Administrator: System Monitoring 1 In the Web Administrator, select the System Monitor|Inbound History. 2 Select a fax and then click Forward. The Forward dialog displays as follows: 3 Choose the destination of your forward operation by clicking on the scroll down arrow in the Type field.
  • Page 97 Chapter 5 Web Administrator: System Monitoring 2 If you wish to change the search fields, click Options at the right of the toolbar. The Options dialog appears. 3 By default, all search fields are selected. Unselect the boxes beside any fields that you want to exclude in the search. 4 By default, OmniTouch Fax Server returns a maximum of 100 records that meet the search criteria.

  • Page 98: Viewing Fax Properties

    Chapter 5 Web Administrator: System Monitoring Custom displays a Custom Date dialog in which you can specify a range consisting of dates and times. The dialog also offers a Use Date Only option. 8 In the second selection box of the search toolbar, choose a fax status.
  • Page 99 Chapter 5 Web Administrator: System Monitoring The Fax Properties window appears. The information is only displayed and cannot be modified. 3 Click the More button to view the Error Code and Solution. There are three levels of Error Description: Error Description Administrator Level Information The information includes an error code and a more precise description of the problem and a proposed...
  • Page 100 Chapter 5 Web Administrator: System Monitoring 4 To view the routing information of the fax, click the Routed To tab. The routing information includes: the Type of destination, the Destination identifier, the routing Error Code, Error Message, and Gateway name. OmniTouch Fax Server System Administrator Guide - 8AL_90215_USAA ed.01...

  • Page 101: Outbound History

    Chapter 5 Web Administrator: System Monitoring 5 The routing information includes: the Type, of Destination, Error Code, Gateway. The display can be customized to view more columns. 6 Click OK or Cancel when done. Outbound history The System Monitor|Outbound History node displays a list of all sent faxes.
  • Page 102 Chapter 5 Web Administrator: System Monitoring Column Heading Definition indicates the number of pages sent Pages Sent indicates the number of pages submitted Pages Submitted indicates the sending priority Priority indicates the recipient’s billing code Recipient Billing Code indicates the name of the recipient Recipient Name indicates the recipient’s sub billing code Recipient Sub...

  • Page 103: Resubmitting A Fax

    Chapter 5 Web Administrator: System Monitoring Resubmitting a fax Resubmit creates a copy of the fax selected and resends it to the same destination. 1 In the Web Administrator, select the System Monitor|Outbound History. 2 Select one or more faxes that you want to resubmit. 3 Select Resubmit.
  • Page 104 Chapter 5 Web Administrator: System Monitoring Outbound history. You can search within any combination of the following information: the Billing Codes, Broadcast ID, Destination, the Error Code, the Original Transaction ID, the Recipient Name, the Remote CSID, the Site Name, the Subject, the Transaction ID and/or the User ID;...

  • Page 105: Viewing Fax Properties

    Chapter 5 Web Administrator: System Monitoring 5 Click OK. 6 In the left-hand data entry field of the search toolbar, enter the expression that you wish to search for. You expect this expression to be present in either of the search fields selected above. The wildcard character (*) and the OR function are supported.
  • Page 106 Chapter 5 Web Administrator: System Monitoring The Fax Properties window appears. The information is only displayed and cannot be modified. 3 Click the More button to view the Error Code and Solution. There are three levels of Error Description: Error Description Administrator Level Information The information includes an error code, a more precise description of the problem and a proposed solution.

  • Page 107: Outgoing Queue

    Chapter 5 Web Administrator: System Monitoring Error Description Low Level Information The information is a low level description of the above error. This message is generated by the component that generated the error and details more information regarding the problem. The information is of a technical nature and is useful for support purposes.
  • Page 108 Chapter 5 Web Administrator: System Monitoring Sent faxes are removed from the Outgoing Queue node and transferred to the Outbound History node. The following information can be displayed. Column Heading Definition indicates the number of attempts to dial the Attempt Count fax number Indicates a unique ID for a fax that was sent to Broadcast ID...

  • Page 109: Cancelling Fax Transmission

    Chapter 5 Web Administrator: System Monitoring Column Heading Definition indicates the name of the fax recipient Recipient Name indicates the recipient’s sub billing code Recipient Sub Billing Code indicates the sender’s call station ID Remote CSID indicates the time between retry attempts Retry Delay indicates the sender’s billing code Sender Billing Code...

  • Page 110: Cancelling A Fax Broadcast

    Chapter 5 Web Administrator: System Monitoring 2 Select one or more fax records. 3 Select Cancel. 4 IN the appearing dialog click Yes to confirm the cancellation, or click No if you changed your mind. The outgoing fax will disappear from the queue. Cancelling a fax broadcast A fax broadcast occurs when an OmniTouch Fax Server user addresses the same fax to two or more recipients.
  • Page 111 Chapter 5 Web Administrator: System Monitoring The search toolbar appears at the top of the right-hand panel, in the Web Administrator window. 2 To change the search fields, click Options at the right of the toolbar. The Options dialog appears. 3 By default, all search fields are selected.

  • Page 112: Viewing Fax Properties

    Chapter 5 Web Administrator: System Monitoring Custom displays a Custom Date dialog in which you can specify a range consisting of dates and times. The dialog also offers a Use Date Only options. 8 In the second selection box of the search toolbar, choose a fax priority.
  • Page 113 Chapter 5 Web Administrator: System Monitoring The Fax Properties window appears. The information is only displayed and cannot be modified. 3 Click the More button to view the Error Code and Solution. There are three levels of Error Description. Error Description Administrator Level Information The information includes an error code, a more precise description of the problem and a proposed solution.

  • Page 114: Channels

    Chapter 5 Web Administrator: System Monitoring Error Description User Level Information The information includes an error code describing a generic message and a proposed solution. Channels The System Monitor|Channels node displays the several status variables of the channels, for each host in the OmniTouch Fax Server network.

  • Page 115: Viewing Channel Properties

    Chapter 5 Web Administrator: System Monitoring Column Heading Description indicates the destination, i.e. the fax number, of Destination/DNIS an outgoing fax channel, or the DNIS/DID number /DID of an inbound fax. indicates the sender’s call station ID. Local CSID indicates the recipient’s call station ID. Remote CSID indicates the name of the sender’s site.
  • Page 116 Chapter 5 Web Administrator: System Monitoring 1 In the Web Administrator, select System Monitor|Channels. 2 Select the checkbox of the channel whose status variables you want to view and then select Properties. The Channel Status tab appears. The information is only displayed and cannot be modified. 3 Click OK or Cancel when done.

  • Page 117: Chapter 6 Cover Sheets

    Cover Sheets Although they can be referenced in profiles, OmniTouch Fax Server cover sheets must be physically distributed to a hard drive before they can be opened and modified in the cover sheet editor. Downloading OmniTouch Fax Server cover sheets from the server 1 From the Configuration tab select Cover Sheets.
  • Page 118 Chapter 6 Cover Sheets 4 You can then edit the Faxing Profiles to either set this cover sheet as the default coversheet, or to allow users to select this coversheet when sending their faxes. OmniTouch Fax Server System Administrator Guide - 8AL_90215_USAA ed.01...

  • Page 119: Chapter 7 Banner And Notification Templates

    Banner and Notification Templates OmniTouch Fax Server provides mail notification templates that select and format the information displayed in the incoming and outgoing fax notifications sent to users. The templates can also be used for informational banners that appear at the top of the tiff or PDF file attached to the notification.

  • Page 120: Banner And Notification Template Variables

    Chapter 7 Banner and Notification Templates For all outbound and inbound notification destinations (User, Mail, Printer), the gateway can add banners with some information at the top of the tiff or PDF file that it generates. The content of these banners is configurable on each mail machine running on OmniTouch Fax Server gateway application.

  • Page 121: Recipient Information

    Chapter 7 Banner and Notification Templates • sender information, • recipient information, and • general information. Sender Information The following variables specify sender information: @@SenderAddress @@Sendere-mail @@SenderPhone @@SenderBillingCode @@SenderFax @@SenderSalutation @@SenderCellular @@SenderFirstName @@SenderState @@SenderCity @@SenderLastName @@SenderSubBillingCode @@SenderCompany @@SenderName @@SenderTitle @@SenderCountry @@SenderPager @@SenderZipCode Recipient information...

  • Page 122: Modifying Notification And Banner Templates

    Chapter 7 Banner and Notification Templates @@FaxDestination @@RetryDelay @@UserErrorMessage @@FaxDuration @@SendingStatus @@UserErrorSolution @@FaxDurationMinutes @@Speed @@UserId @@FaxDurationSeconds @@TimeSentOrFailed @@FaxHeader @@TimeSubmitted * For banners only Modifying notification and banner templates Mail Notifications and banner templates allow you to specify the number of digits for a given variable. By entering a comma and a number after the variable, in the format: @@variable,number_of_digits you indicate the maximum number of digits the variable can occupy.
  • Page 123 Chapter 7 Banner and Notification Templates sent or received and attaches it to the displayed notification content. The $$AttachmentPlaceHolder variable is specified within a table. You can move it within the HTML template or delete it. <TABLE cellpadding=0 cellspacing=0 border=1> <tr>...
  • Page 124 Chapter 7 Banner and Notification Templates OmniTouch Fax Server System Administrator Guide - 8AL_90215_USAA ed.01...

  • Page 125: Chapter 8 Use Cases

    Use Cases This section describes the most common directory integration scenarios. Descriptions of how to configure the system and find user related data are provided. i.e. site, profile. All the scenarios are based on two assumptions: You are starting with a clean directory configuration, i.e. the ❐...

  • Page 126: Configuration

    Chapter 8 Use Cases Service providers with no access to an Active Directory or LDAP server. Configuration 1 Under Directories Integration, add an OmniTouch Fax Server Internal Directory. The default Attribute mapping is adequate and provides all available Personal Information as well as users' Site name and Profile names.

  • Page 127: Configuration

    Chapter 8 Use Cases • Businesses that do not need extended control over who is using the sys- tem. • Businesses that want to give every employee the right to send and receive faxes through e-mail but that do not want to manage users in OmniTouch Fax Server.

  • Page 128: Additional Information

    Chapter 8 Use Cases Rule Type = Use The Profile Specified By Attribute = Profile You do not have to create Conditions. This rule will apply to all the listed users of Company. Rule 2 Configure Rule 2 as follows: Rule Type = Use This Profile Profile = Basic This Profile will be used for all unlisted users.

  • Page 129: Configuration

    Chapter 8 Use Cases • Obtain the user's Personal Information. Typically aimed at: • Companies that do not use or do not want too much integration with Active Directory and that have another directory where users' Personal Information can be found. •...

  • Page 130: Configuration

    Chapter 8 Use Cases This scenario is based on two assumptions: • The company wants to use a single OmniTouch Fax Server Site and assign the same Profile to all users. • The company wants to integrate with the Active Directory for all regis- tered users but often needs to give consultants or automated applica- tions access to the fax system.

  • Page 131: Index

    Index copying 40 creating and editing 117 distributing 117 name Symbols extension 117 .cse removing 40 cover sheet files 117 renaming 39 .wtx CSID 41 format 120 routing using 43 templates 55 examples 122 Default /Demo License 7 deletion policy 87 Add Conditions 38 configuring 88 administrators...
  • Page 132 default 46 supported 46 routing using 46 – cancelling transmission 109 headers 27 – default manual associated with default profile 27 overview 7 format 27 who should read it 7 variables 27 Microsoft Outlook fax information 28 forms recipient information 27 see forms for Microsoft Outlook sender information 27 Microsoft Windows...
  • Page 133 local 49 Profile User Attributes 35 modifying 50 profiles 17 network 49 adding fax headers 28 removing 52 Basic 17 profiles 52 cover sheets 20 – – adding 52 assigning event properties 53 a default 21 configuring 54 others 21 –...
  • Page 134 table 40 viewing 91 configuring properties monitoring 93 – for sites 42 channels using status variables 114 ANI 43 viewing properties 115 CSID 43 inbound history 93 – DNIS/DID 43 DTMF 43 re-routing 94 LDAP 46 viewing 94 – methods properties 98 –...
  • Page 135 Test Lookup Table 38 Unicode 120 Use Cases 125 users 13 accounts creating 13 undefined 13 VoIP settings 61 web access 9 who should read this manual 7 OmniTouch Fax Server System Administrator Guide - 8AL_90215_USAA ed.01 Index-135...
  • Page 136 Index-136 OmniTouch Fax Server System Administrator Guide - 8AL_90215_USAA ed.01...
  • Page 138 Alcatel-Lucent Applications Page 3...

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