Alcatel-Lucent OmniTouch Administration Manual page 291

Alert/Alarm Impact
BCAST-7001 Service offered
by the
General
component is
Alarm/Alcatel-
unavailable.
Lucent Server
Alarm
BCL-1001 Service offered
by the
General
component is
Alert/Alcatel-
now available.
Lucent Server
Alert
BCL-3001 Service offered
by the
General
component
Alert/Alcatel-
was
Lucent Server
temporarily
Alert
unavailable.
BCL-7001 Service offered
by the
General
component is
Alarm/Alcatel-
unavailable.
Lucent Server
Alarm
CAL-1001 Service offered
by the
General
component is
Alert/Alcatel-
now available.
Lucent Server
Alert
CAL-3001 Service offered
by the
General
component
Alert/Alcatel-
was
Lucent Server
temporarily
Alert
unavailable.
Severity Description
Major This alarm is raised if the
broadcast server service
experiences a reset and has
not yet properly restarted.
Informational This alert is raised if the
Buddy Console server
service experiences a reset
and has returned to service.
Major This alert is raised if the
Buddy Console server
service experiences a reset.
Buddy Console is the
MMIC web interface.
Critical This alarm is raised if the
Buddy Console server
service experiences a reset
and has not yet restarted
properly. Buddy Console is
the MMIC web interface.
Informational This alert is raised if the
CAL server service
experiences a reset and has
returned to service.
Critical This alert is raised if the
CAL server service
experiences a reset.
Instance Action
Broadcast server Call Customer Support
restart again at ' . immediately if this
$now_string . ' Will service is currently in
not send more mail use and the service does
until server restarts not restart within 10
successfully' .' minutes. Pull broadcast
logs.
Buddy console server No immediate action
restart was finally required. Call Customer
successful at ' . $date . Support as soon as
' possible, if service is in
use and this reoccurs.
Buddy console server Check that the service
restart at ' . $date . ' is currently running
and monitor for further
instances. No
immediate action
required. Call Customer
Support as soon as
possible if this reoccurs.
Pull BuddyConsole logs.
Buddy console server Call Customer Support
server restart again as soon as possible if
at ' . $now_string . ' this service is currently
Will not send more in use and the service
mail until server does not restart within
restarts successfully' . 10 minutes. Pull
' BuddyConsole logs.
Outgoing call restart No immediate action
was finally successful required. Call Customer
at ' . $date .' Support as soon as
possible , if service is in
use and this reoccurs.
Outgoing call server Check that the service
restart at is currently running
' . $date .' and monitor for any
further instances. No
immediate action
required. Call Customer
Support as soon as
possible if this reoccurs.
Pull all logs.