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Alcatel-Lucent OmniTouch Administration Manual

Advanced communication server (acs)
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OmniTouch
Advanced Communication Server (ACS)
Release 7.1.4
Administration Guide
8AL90208USAD ed01
November 20, 2008

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Summary of Contents for Alcatel-Lucent OmniTouch

  • Page 1 OmniTouch Advanced Communication Server (ACS) Release 7.1.4 Administration Guide 8AL90208USAD ed01 November 20, 2008...
  • Page 2 FCC Interference Statement If equipment has been purchased from Alcatel-Lucent, this equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment. This equipment can generate, use and radiate radio frequency, energy and, if not installed and used in accordance with the instructions in this manual, may cause interference with radio communications.

  • Page 3: Table Of Contents

    Contents Introduction Alcatel-Lucent’s OmniTouch Advanced Communications Server (ACS) ..........1-1 Using this guide ............................1-3 System Configuration Initiating configuration ..........................2-5 TCP/IP settings ............................2-5 PSTN trunk settings ...........................2-8 VoIP settings ..............................2-12 Video settings ............................2-14 Selecting RADVISION ..........................2-16 Reserved audio ports ..........................2-18 Server audio port limits ..........................2-18 Overbooking and not overbooking audio ports ..................2-19...
  • Page 4 Restoring an Alliance server ........................3-5 Restoring after replacement of the Primary server ..................3-8 Restoring a standalone server ........................3-21 Advanced upgrade options ........................3-27 Restart servers (restart OmniTouch ACS processes) ................3-28 Provisioning and Account Management Organizations .............................. 4-3 Provisioning organizations .......................... 4-4 ....................................................
  • Page 5 Contents .................................................... Assigning text translations ........................4-10 Editing phones ............................4-11 Default user settings for organizations ......................4-13 Default user preferences for organizations ....................4-17 Manage user settings ..........................4-28 Manage user preferences ...........................4-34 IP audio/video preferences ........................4-38 View scheduled conferences ........................4-39 View Call Detail Report ..........................4-42 Schedule a reservationless conference ......................4-47 Manage delegates ............................4-48 Password policy ............................4-49...
  • Page 6 Contents .................................................... System information ........................... 5-11 Trunk status .............................. 5-13 Site connections ............................5-13 Viewing data replication ........................... 5-15 Server status .............................. 5-17 System commands ............................. 5-19 SIP logs ..............................5-20 Viewing PSTN logs ........................... 5-21 Server Reporting Managing the system ..........................6-2 Call Detail Reports .............................
  • Page 7 Contents .................................................... Cookie Domains Cookie basics ...............................F-1 Cookie administration for ACS ........................F-2 Cookie mis-configuration ...........................F-3 IM Archiving IM archiving features and operating parameters ..................G-1 The SMTP message structure ........................G-2 Field definitions ............................G-4 SNMP Traps SNMP traps ..............................H-1 SNMP v2 ..............................H-1 SNMP v3 ..............................H-2 MIB ................................H-3...
  • Page 8 Contents ......................................................................................................v i i i 8AL90208USAD ed01 November 20, 2008...
  • Page 9 List of figures Introduction Applications on the OmniTouch ACS Platform ................1-2 System Configuration Alcatel-Lucent Welcome Screen (Configuration Options) ............2-5 TCP/IP Settings Page with Eth0 and Eth01 Interfaces ..............2-6 TCP/IP Settings with More Than Two Ethernet Interfaces ............2-6 Telephone Network Settings PSTN Network ................2-9 Telephone Network Settings Internal Oscillator .................2-10...
  • Page 10 List of figures .................................................... 2-27 List Organizations Links ......................2-51 2-28 Branding Management ........................ 2-53 2-29 Branding File Download ......................2-53 2-30 Branding File ..........................2-57 2-31 Translation Sets ........................... 2-59 2-32 Language Files ..........................2-61 2-33 Access Code Generation ......................2-62 2-34 Music on Hold Update Screen ....................
  • Page 11 Manual Server Backup ........................3-3 Manual Server Restore ........................3-5 Manage Ethernet Interface Name ....................3-6 Ethernet Name Swap ........................3-6 Restart Server ..........................3-7 Restart Alcatel-Lucent Server .......................3-7 Upload License on Primary ......................3-10 Check Primary Server Configuration ..................3-13 Upload License on Secondary .....................3-16 3-10 Serial Console ..........................3-17...
  • Page 12 Default User Settings for Organzation ..................4-13 Default User Preferences for Organization ................. 4-17 Adding User ..........................4-21 New User Confirmation ......................4-22 4-10 Adding an Alcatel-Lucent OmniTouch Land Mobile Radio Conferencing and Collaboration (LMRCC) User ............................4-22 4-11 Manage LMRCC User Settings ....................4-23 4-12 LMRCC Contact .........................
  • Page 13 List of figures .................................................... 4-37 Changing an Administrator’s Password ..................4-75 4-38 Find User ............................4-76 4-39 User Name ...........................4-76 Monitoring Monitoring .............................5-2 Viewing Active Calls ........................5-3 Active Media ..........................5-5 Quiesce Media Server Warning Dialog Box ..................5-5 Collect Call Quality Data ......................5-6 Call Quality Data File Download ....................5-7 Active Users ...........................5-8 Send Alerts ............................5-9...
  • Page 14 List of figures .................................................... 6-12 Install History Selection ......................6-11 6-13 Install History Results ........................6-11 6-14 Disk Usage ........................... 6-12 6-15 Disk Usage by Organization ......................6-13 Serial Console Interface: Administrative Functions Serial Console Menu ........................E-2 Change Password ...........................E-3 ....................................................
  • Page 15 List of tables System Configuration TCP/IP Settings ..........................2-7 VoIP Settings ..........................2-13 Using Various codecs ........................2-13 Video Settings ..........................2-16 Fields: System Options ........................2-22 Field: Media Port Management ....................2-26 Default Outbound SIP Proxy Fields ....................2-31 Domain Fields ..........................2-40 LDAP Server Information ......................2-47 2-10 Unified Communications Server Information ................2-49 2-11...
  • Page 16 List of tables .................................................... Default User Settings ........................4-14 Default User PreferencesCreating/Adding User Accounts ............4-18 User Settings ..........................4-29 User Preferences .......................... 4-35 Connecting to Another User ....................... 4-38 Scheduled Conference Report ....................4-41 4-10 Scheduled Recordings Report ..................... 4-42 4-11 Call Detail Report Fields ......................

  • Page 17: Introduction

    VoIP (Voice over IP) and PSTN (T1, PRI, or E1) interfaces. In addition, OmniTouch ACS is an application server for Alcatel-Lucent’s core applications, providing VoIP and PSTN telephony as well as Instant Messaging (IM) and Presence on a SIP-based platform.

  • Page 18: Applications On The Omnitouch Acs Platform

    These applications all use Alcatel-Lucent’s zero-footprint browser User Interfaces, which are compatible with a wide variety of browsers. Thus, they may be deployed without requiring any software installation on client machines. The applications, as well as Alcatel- Lucent’s administrative software, can also be re-branded for OEM distribution.

  • Page 19: Using This Guide

    This manual also accommodates the different needs of Alcatel-Lucent OEM partners and Alcatel-Lucent direct customers, in particular, with installation. If ordered directly from Alcatel-Lucent, OmniTouch ACS is delivered as an appliance, with software and licenses pre-installed on Intel-based rack-mountable servers. (From a network architecture point of view, Alcatel-Lucent servers may be deployed behind a firewall along with the rest of an enterprise’s web services.) Applications purchased by the...
  • Page 20 – for example, upgrading the Operating System. The OmniTouch ACS software (Linux, server software, and applications) is a fully integrated system. Although the system resides on off-the-shelf hardware, once the OmniTouch ACS software is installed, the system is dedicated to OmniTouch ACS. You cannot install other applications as co-resident servers.

  • Page 21: System Configuration

    System Configuration Overview Purpose This chapter describes the Configuration menu items with the exception of those that result in immediate administrator commands to the server. (see Chapter 3, “Management Actions”) Contents This chapter covers these topics and procedures. Topics: Initiating configuration TCP/IP settings PSTN trunk settings VoIP settings...

  • Page 22: November

    2-63 Licensing 2-64 Automatic server backup 2-69 Remote sites 2-72 Stacking 2-75 Data replication 2-81 Disassembling an OmniTouch ACS stack 2-86 Advanced settings 2-87 Phone formatting rules 2-88 Phone number display filter 2-89 Edit DAS rules 2-91 Sample DAS rules...
  • Page 23 AMDS (Automated Message Delivery System) settings 2-112 Connector settings 2-114 Procedures: To configure the TCP/IP information for OmniTouch ACS To configure PSTN trunk settings To configure video settings 2-14 To block the Radvision IVR from announcing you are in a conference...
  • Page 24 2-90 To configure DAS rules 2-92 To configure the server to generate SNMP traps 2-95 To enable OmniTouch ACS alerts to be sent to the UC alarm and alert server 2-98 To change the IP range 2-99 To disable sendmail...

  • Page 25: Initiating Configuration

    Initiating configuration .................................................... Initiating configuration To begin configuring OmniTouch ACS, access the Administration application using the URL, for example, ht tp s :/ /y o ur s er ve r 1. yo u rc o mp an y .c om / ad m in / You will see a login screen.

  • Page 26: Tcp/Ip Settings Page With Eth0 And Eth01 Interfaces

    Should that happen, you must use the console (accessible through the server’s video/keyboard or serial port) to set a valid IP address, (refer to the Alcatel-Lucent OmniTouch Unified Communication My Teamwork Installation Guide). You must restart the system as soon as possible when making changes to the IP configuration.

  • Page 27: Tcp/Ip Settings

    TCP/IP Settings All of the following values should be the same as those set during installation Note: – refer to the Alcatel-Lucent OmniTouch My Teamwork Unified Conferencing and Collaboration Application Installation Guide. Table 2-1 TCP/IP Settings The address assigned during installation. IP...

  • Page 28: Pstn Trunk Settings

    System Configuration PSTN trunk settings .................................................... Ensure that your Domain Name contains valid characters. An invalid Note: character is an underscore (_). Refer to the following Microsoft® technote found at http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q275033 “Cookies Are Not Saved If the Host Name Is Invalid.” ............................................

  • Page 29: Telephone Network Settings Pstn Network

    System Configuration To configure PSTN trunk settings .................................................... Figure 2-4 Telephone Network Settings PSTN Network .................................................... 2 - 9 8AL90208USAD ed01 November 20, 2008...

  • Page 30: Telephone Network Settings Internal Oscillator

    System Configuration To configure PSTN trunk settings .................................................... Figure 2-5 Telephone Network Settings Internal Oscillator ............................................Complete the Global Parameters Leave on the µ-law setting; call your support Note: PCM Companding representative if you require A-law. selection determines whether the server’s internal trunk interface Clock Source clock or the external trunk’s clock is used for trunk timing.
  • Page 31 System Configuration To configure PSTN trunk settings .................................................... If OmniTouch ACS is expected to provide clock on the trunks, then select • Internal Oscillator If the , then the value Clock Source PSTN Network Reference Trunk for Timing controls which trunk supplies the timing clock for all Trunks connected to the server.

  • Page 32: Voip Settings

    Selecting NONE allows exclusion of a particular codec. The G711 mu-law codec must be one of the selections because it will be used if the preferred codec is unavailable for use. If you are accessing OmniTouch My Teamwork audio and video conferencing Note: ®...

  • Page 33: Using Various Codecs

    System Configuration VoIP settings .................................................... Table 2-2 VoIP Settings You can select the dynamic payload that the G.726-32 Payload Type server must use for the G.726-32 codec. Valid values are 2 and 102 to 127. You can select the dynamic payload that the RFC2833 Payload Type server must use for telephone-events (DTMF digits).

  • Page 34: Video Settings

    Voice-activated video switching is not supported by OmniTouch • My Teamwork at this time. A single OmniTouch ACS 7.1.4 media server can only communicate with a single • Video MCU. However, multiple media servers in a stacked configuration can each have their own MCU.

  • Page 35: General Video Settings

    System Configuration To configure video settings .................................................... Figure 2-7 General Video Settings ............................................Provide the appropriate settings for the following fields..................................................... 2 - 1 5 8AL90208USAD ed01 November 20, 2008...

  • Page 36: Selecting Radvision

    OmniTouch ACS and your Video MCU IP Address. If selected, peer-to-peer video is used for SIP Enable Peer to Peer Video RTP clients and OmniTouch ACS for 2-party video (without the need of an MCU). If not selected, peer-to-peer video may still be available.

  • Page 37: Typical Settings For Radvision Mcu Integration With Acs

    System Configuration To block the Radvision IVR from announcing you are in a conference .................................................... You can configure a Radvision MCU with conference types that are unusable Note: on the system because they include references to hardware features that are not automatically included in all Radvision systems.

  • Page 38: Reserved Audio Ports

    System Configuration Reserved audio ports ..............................................................................................Select Advanced Management and Security ............................................Select the tab, and turn all of them off. Indications T E P S ................................ Reserved audio ports Reserved audio ports, which are also called audio port reservations audio port limits in the ACS Web Administration interface, allow an administrator to manage the allocation of audio ports on a per-server or pre-organization basis.

  • Page 39: Overbooking And Not Overbooking Audio Ports

    System Configuration Overbooking and not overbooking audio ports .................................................... – The number of ports specified Adhoc/Reservationless Conference Audio Port Limits here sets the minimum number of audio ports that the system will guarantee are available for reservationless and ad hoc conferences, if there is no overbooking. This is also the maximum number of the total audio ports that can be used for ad hoc or reservationless conferences on this server.

  • Page 40: Organization Audio Port Limits

    System Configuration Organization audio port limits .................................................... Advantages of overbooking Potential use of more ports. • Ports are not locked to and associated with only one type of conference. • Disadvantage of overbooking Reserved ports may not all be available when a conference starts. •...

  • Page 41: System Options

    System Configuration To configure system options .................................................... To configure system options ............................................Select the tab. Configuration ............................................Select the item. System Options The following screen appears. Figure 2-9 System Options The fields in this screen are described below..................................................... 2 - 2 1 8AL90208USAD ed01 November 20, 2008...

  • Page 42: Fields: System Options

    National Dialing Prefix toll calls. This is the country code of the location where Country Code the OmniTouch ACS is installed. This is the time zone of the location where the Time Zone server is installed. This setting also determines the default time zone used when scheduling conferences.
  • Page 43 (HTTPS). If you select this setting, you must also enable port 443 in any firewall that is deployed between an OmniTouch ACS application and the users who access it through the internet. All log files generated through ACS...
  • Page 44 System Configuration To configure system options .................................................... This is the maximum number of users allowed Max ICS Sessions for this Server to be concurrently logged into the server. The default is 10,000. This is the minimum number of digits required Minimum IVR Access Code Length by the IVR in a valid conference access code.
  • Page 45 System Configuration To configure system options .................................................... Media port management The Administrator must configure the number of ports appropriate for an organization, and keep track of the number of ports allocated to each organization. It is recommended that the allocation of ports follow a hierarchy. The number of ports at each level (server, conferences, organizations, and more) should scope the total number of ports at all levels.

  • Page 46: Field: Media Port Management

    Example: Tues Jan 23 11:46:20 CET 2007 TPS-2001 Trunk Alert Alcatel-Lucent server alert TPS-2001 4 ports are currently in use 796 ports are free at Tue Jan 23 11:46:20 CET 2007 If selected, audio ports must be allocated for Allocate Audio Ports per Organization individual organizations in Provisioning.
  • Page 47 System Configuration To configure system options .................................................... Alcatel-Lucent recommends that the Administrator keep track of the total ports Important! allocated for the system and the number of ports taken up for each organization. If the Allocate Audio Ports per Organization item is not selected (not checked), Note: the Port Limit fields on the Provisioning ->...

  • Page 48: Not Enough Slots Available

    System Configuration To configure system options .................................................... Figure 2-10 Not Enough Slots Available Figure 2-11 Port Calendar .................................................... 2 - 2 8 8AL90208USAD ed01 November 20, 2008...

  • Page 49: To Set System Options And Media Port Management

    System Configuration To set system options and media port management .................................................... This setting allocates the maximum number of Adhoc/Reservationless Conference ports available for use for spontaneous Audio Port Limits (Enabled) conferences. Extensive use of ad hoc calling may cause ports to be unavailable even when they Note: appeared free when the conference was scheduled.

  • Page 50: Sip Proxies (Voip Configuration)

    SIP gateway, PBX, or SIP proxy server external to OmniTouch ACS. For example, if a SIP PBX requires OmniTouch ACS to register before it will accept traffic to or from OmniTouch ACS, a proxy needs to be configured that specifies the gateway’s registration...

  • Page 51: Outbound Oxe 9.0 Spatial Redundancy Mode

    The following entries will be site- and installation-specific. Contact your customer support representative for more information regarding your particular installation. Table 2-7 Default Outbound SIP Proxy Fields Check this box if you are using an Alcatel- OXE 9.0 Spatial Redundancy Mode Lucent OmniPCX 9.0 as your proxy server. The following screen shows the fields that are displayed if OXE 9.0 Spatial Redundancy...
  • Page 52 SIP user names should not match Note: OmniTouch ACS user names because this is not a supported configuration. If the proxy requests authorization, this value Authorization User Name will be used as the authorization user name.

  • Page 53: Voice Prompts

    Custom prompts should be stored in 8 kHz, 8 bit, monophonic, .wav format. Other .wav file formats (such as 44 kHz, 16 bit, stereo) formats can be used. OmniTouch ACS will automatically convert these formats to 8 kHz, 8 bit, monophonic mu-law, for compatibility with telephone networks.

  • Page 54: Prompt Set Management

    System Configuration To download a prompt set .................................................... To download a prompt set ............................................Click the tab. Configuration ............................................Click the item. Voice Prompts The Prompt set management dialog box appears. Figure 2-14 Prompt Set Management ............................................Select the prompt set you want to start with............................................

  • Page 55: File Download Dialog Box

    System Configuration To download a prompt set .................................................... Figure 2-15 File Download Dialog Box ............................................Click Save ............................................Place the file in a folder on your PC. The resulting ZIP file contains multiple voice prompts. Figure 2-16 Voice Prompt Files ....................................................

  • Page 56: Adding A Prompt Set

    ............................................Create the individual prompt voice files in 8 kHz, 8 bit .wav format. OmniTouch ACS does not support direct recording of prompts to the server. However, many commercial audio recording applications and professional recording services can be used for creating the individual prompt files.

  • Page 57: Edit Prompt Set

    System Configuration To edit the prompt set .................................................... All voice prompt sets are displayed after they have been added. T E P S ................................ To edit the prompt set ............................................Click the button next to that prompt set. Edit This places the Prompt set name in the text box in the upper portion of the page. Figure 2-18 Edit Prompt Set ............................................
  • Page 58 System Configuration To edit the prompt set .................................................... You can also delete a prompt set by clicking the button or revert to the current Delete factory default set by clicking the button. Revert to Factory Default The default English-US prompt set cannot be deleted. If you upload a new Note: version of an existing prompt set (that is, if you upload a new file while editing a prompt set), only the prompts which are defined in the new file will be replaced.

  • Page 59: Domains

    Domains .................................................... Domains Every organization is a member of a single OmniTouch ACS Domain and multiple organizations may be associated with the same Domain. Users on one Domain cannot communicate with users on another Domain. To create a new Domain ............................................

  • Page 60: Edit Domain

    System Configuration To edit Domain settings .................................................... To edit Domain settings ............................................Click in the column next to the Edit Settings Domain Name Figure 2-20 Edit Domain ............................................Complete the following fields. Table 2-8 Domain Fields This is the current name of the Domain. You Domain Name can change the name by deleting the old name and typing a new name in the box.

  • Page 61: Ssl Certificates

    ................................ SSL certificates OmniTouch ACS comes configured with a default digital certificate, which is used during HTTPS (SSL) sessions or SIP (SSL) sessions. This option allows you to update or replace the Digital certificate used by the web server. The certificate should be generated on a separate server using standard tools and the specific name of the server for which the certificate is being generated.

  • Page 62: Install Ssl Certificates

    System Configuration To install an SSL certificate ..............................................................................................Click the item. Domains ............................................Click the button in the SSL Certificates column for the appropriate Domain. Edit page for that specific Domain appears. Install SSL Certificates Figure 2-21 Install SSL Certificates ............................................

  • Page 63: Request Ssl Certificate

    System Configuration To add a new trusted certificate authority .................................................... Figure 2-22 Request SSL Certificate If you do not need a certificate signed by a certificate authority (authenticating the server to the client is not important), click the link. Generate self-signed SSL cert ............................................

  • Page 64: User Authentication

    LDAP query will be launched against the corporate directory. If the response back to the server indicates that the username and password combination is legitimate, OmniTouch ACS will allow that user to access the system for scheduling and placing calls.

  • Page 65: To Configure Ldap

    .................................................... set up with the default level of authorization to use the system’s special features and will be able to start using the OmniTouch ACS system immediately. (These defaults are set by the system administrator, usually during initial configuration.) If the user requires authorizations that differ from the system defaults, then you can use the system administrator’s interface to change that user’s profile, (see To modify or delete user...

  • Page 66: Ldap Configuration Options

    Shown are sample LDAP configuration options for the iPlanet LDAP directory and Microsoft’s Active Directory. The options you choose will be installation specific; please contact your support representative for assistance, if needed. If you require searching of multiple Domains, Alcatel-Lucent recommends Note: using Active Directory’s Global Catalog feature.

  • Page 67: Ldap Server Information

    If the LDAP schema for a user does not have an email field, the Email Domain is appended to the User logon. If selected, once a day, the OmniTouch ACS Auto Synchronize user database resynchronizes with the LDAP database.

  • Page 68: Unified Communication

    This is used when an Alcatel-Lucent OmniTouch Unified Communications server corporate directory is used for user authentication and provisioning. When users attempt to log on to an OmniTouch ACS application, a query will be redirected to the Unified Communications server for authentication.

  • Page 69: List Organizations

    ................................ List organizations The first step in provisioning an OmniTouch ACS is to add the organizations to various Domains that will be using the system. The server comes preconfigured with one organization – DEFAULT. You can edit settings and preferences associated with each organization.

  • Page 70: List Organizations

    System Configuration To view a list of organizations ..............................................................................................Click the button in the Organizations column for the appropriate Domain. List page for that specific Domain appears. List of Organizations Figure 2-26 List Organizations and the name for each organization appears in the list. Domain ............................................

  • Page 71: List Organizations Links

    System Configuration To view a list of organizations .................................................... Figure 2-27 List Organizations Links This contains an Edit link to a page where you Settings can make changes to an organization’s settings (for example, organization name, domain affiliation, default prompt set, default caller ID, disk quota).

  • Page 72: Branding

    Branding .................................................... Branding The Alcatel-Lucent OmniTouch Advanced Communications Server comes preloaded with a default branding file (brand_default.zip). If licensed, you can download it, edit it, and maintain additional branding files. The branding.conf file in the brand_default.zip contains three data types that can be edited (strings;...

  • Page 73: Branding Management

    System Configuration To edit a branding file .................................................... To edit a branding file ............................................Click the tab. Configuration ............................................Click the item. Branding Figure 2-28 Branding Management ............................................Click the button to locate the brand_default.zip file. The brand_default.zip file Download contains the branding.conf file that may be edited.
  • Page 74 System Configuration To edit a branding file ..............................................................................................Extract the branding.conf file from the Zip file............................................Open the file in Notepad. Do not open the file in Wordpad or a word processing editor (for example, Note: Microsoft Word) because important formatting may not be retained.....................................................
  • Page 75 System Configuration To edit a branding file ..............................................................................................Make your changes. The data types that may not be changed appear toward the end of the .conf Note: file and “Do not change this:”, is clearly noted in the --HELP “Description Text.” The branding.conf file consists of three data types: Strings •...
  • Page 76 System Configuration To edit a branding file .................................................... Languages Values can be translated for multiple languages, if additional translations are added. The following languages may be added: CHT-TWTraditional Chinese DEU-DEGerman ENG-USEnglish FRE-FRFrench ITA-ITItalian JPN-JP Japanese KOR-KNKorean NLD-NLDutch POR-PTPortuguese SPA-ESSpanish ZHO-CNSimplified Chinese default ............................................

  • Page 77: Branding File

    System Configuration To add a branding file .................................................... Figure 2-30 Branding File T E P S ................................ To add a branding file ............................................Click the button to locate the ZIP file associated with your desired branding. Browse ............................................Select the file and click Open The selected file name appears in the box.

  • Page 78: Translation Tables

    T E P S ................................ Translation tables The Alcatel-Lucent OmniTouch Advanced Communications Server comes preloaded with a DEFAULT US English Dictionary. You can download and maintain additional dictionaries The following additional ten languages are available. French •...

  • Page 79: Translation Sets

    System Configuration To add a translation set file .................................................... Figure 2-31 Translation Sets Translation sets (dictionaries) are configured at the Domain level through . A Translation set Configuration–>Domains–>Settings–>Web Interface Language that differs from one that is being used at the Domain level can be assigned to an individual user through Provisioning–>List User–>User Preferences–>Web Interface Language...

  • Page 80: To Edit A Translation Set File

    System Configuration To edit a translation set file ..............................................................................................The selected file name appears in the box. Translation set file ............................................Enter a Translation set name ............................................Click the button. Add New The Translation set file is added to the list. T E P S ................................

  • Page 81: Language Files

    System Configuration To edit a translation set file ..............................................................................................Replace the English files with your edited files and rename the revised xlatset.zip file using the following naming convention: xlatset_3-letter language_2-letter country.zip Example: xlatset_RUS_RU.zip You should always create a new ZIP file if you want to maintain the Important! original file.

  • Page 82: Access Codes

    System Configuration Access codes .................................................... Access codes The Alcatel-Lucent OmniTouch Advanced Communication Server (ACS) provides two ways to increase the number of available access codes without generating longer codes using the following screen. Figure 2-33 Access Code Generation To set the range of access codes ............................................

  • Page 83: Music On Hold Settings

    ................................ Music on Hold settings The Alcatel-Lucent OmniTouch Advanced Communications Server (ACS) ships with a .wav file for Music On Hold. You can determine whether music is heard by users on hold, and if so, what music is played. Any alternative Music On Hold file should be stored in a 8 Kb/s, 8 bit, monophonic mu-law .wav file format.

  • Page 84: Licensing

    System Serial Number shown in the figure that follows. This serial number is unique to each server.) If you purchase a port upgrade from Alcatel-Lucent, or should there be a field repair to your server hardware requiring a new license certificate, your support representative will generate a new certificate;...

  • Page 85: Licensing Page

    AppSharing ports OmniTouch ACS 7.1.4 requires a RedHat Enterprise 4 (RHE4) license. The license may be installed before or after an existing system is upgraded or a new system installation has completed. After the upgrade or new installation, the system will successfully start.

  • Page 86: Counted Licenses

    This is the maximum number of users who can Max licensed MOC users have the Allow MOC Conferencing setting enabled. These Users can sign-in to My Teamwork through the Alcatel-Lucent tab in Microsoft Office Communicator. This is the maximum number of users who can Max licensed SAMETIME users have the Allow SAMETIME Conferencing setting enabled.

  • Page 87: Licensed Features

    MOC Conferencing Users who can have the Allow MOC Conferencing setting enabled. These Users can sign-in to OmniTouch My Teamwork (ACS) through the Alcatel-Lucent tab in Microsoft Office Communicator. (‘Unspecified’ indicates no limit.) This license sets the maximum number of Users...

  • Page 88: To Install A New License Certificate

    System Configuration To install a new license certificate .................................................... To install a new license certificate ............................................Click the tab. Configuration ............................................Click the item. Licensing ............................................Enter the path name of the file containing the license certificate – optionally use the button to find the file.

  • Page 89: Automatic Server Backup

    Open Source Automatic server backup OmniTouch ACS 7.1.4 supports automatic backup of the server and user data. Backups are performed at a user configured time of low system traffic. All server databases place system information needed for recovery from a system failure into a number of files, and these files are then FTP’d or SCP’d to a storage location on the user’s IP network.

  • Page 90: Nightly Backup Settings

    Break up large files into smaller sizes by using the item. (The Backup Chunk Size recommended range is 128 MB to 1024 MB.) Alcatel-Lucent recommends using the largest chunks permitted for backup. Note: ............................................If the checkbox is selected, all current and changed, or new Accept changed certificates certificates will be accepted and backed up.

  • Page 91: Using A Dedicated Nic Card For Backups

    System Configuration Using a dedicated NIC card for backups .................................................... Figure 2-37 Backup Settings Verification ............................................If you receive no error messages, click Save If you receive an error message, check the backup server path. T E P S ................................ Using a dedicated NIC card for backups If your ACS server has a separate NIC card for backups, you need to configure ACS to use this card to send data to the destination location.

  • Page 92: Remote Sites

    LAN over long-distance links. The second method is through ‘federation’, by which Alcatel-Lucent servers are configured to be aware of specific other servers. Federation is accomplished through the configuration of Remote Sites.

  • Page 93: Add Or Edit A Remote Site

    System Configuration To add remote sites .................................................... To set up a federation of servers, each server must be “made aware” of the other servers. You do this by adding remote sites for each server. Figure 2-38 Add or Edit a Remote Site To add remote sites ............................................

  • Page 94: Remote Site List

    System Configuration To see a list of remote servers .................................................... When dialing out, all outbound connections on Spillover outbound calls the private network are first checked. If all connections in the stack are at capacity, the call will “spill over” to a remote site. Calls that spill over to a remote site go out through eth0.

  • Page 95: Stacking

    Once the basic configuration has been completed for all servers, you are ready to assemble an OmniTouch ACS stack. If you are new to this process, you may want to review the stacking overview in the Alcatel-Lucent OmniTouch Unified Communication My Teamwork Site Preparation Guide before proceeding.

  • Page 96: Stacking Methods

    For example, the Company Corporation may create the domain “company.com” for its OmniTouch ACS stack, and then name each server in the stack using the following sequential format.

  • Page 97: To Configure Each Server In A Stack

    Codes are specified. If using remote sites which are bridged together using PSTN, enter the telephone number (Stack Phone for Remote Sites) used by remote OmniTouch ACS sites to bridge together distributed conferences (the phone number other sites call to bridge their servers to this site’s servers).

  • Page 98: Stack Parameters - Dynamic

    System Configuration To configure each server in a stack .................................................... Figure 2-40 Stack Parameters – Dynamic .................................................... 2 - 7 8 8AL90208USAD ed01 November 20, 2008...

  • Page 99: Stack Parameters - Static

    System Configuration To configure each server in a stack .................................................... Figure 2-41 Stack Parameters – Static .................................................... 2 - 7 9 8AL90208USAD ed01 November 20, 2008...

  • Page 100: Servers In A Stack

    System Configuration To configure each server in a stack ..............................................................................................Click Save The server will now reboot in its new configuration. T E P S ................................ When multiple servers are configured as a stack, the System Administrator’s Note: home page will show the names of the servers in the stack. To select which server you want to administer, click the name of that server.

  • Page 101: Data Replication

    This is done by designating a Secondary server to be a synchronized backup to its respective Primary server. For a thorough explanation of Data Replication, see the OmniTouch My Teamwork Unified Conferencing and Collaboration Application Site Preparation Guide.

  • Page 102: Data Replication - Primary

    System Configuration To configure a server to be a Primary .................................................... To configure a server to be a Primary ............................................Click the tab. Configuration ............................................Click the item. Data Replication The Data Replication page appears............................................Select the radio button. Primary ............................................

  • Page 103: Data Replication - Secondary

    System Configuration To configure a server to be a Secondary ..............................................................................................Click Save T E P S ................................ To configure a server to be a Secondary ............................................Click the tab. Configuration ............................................Click the item. Data Replication The Data Replication screen appears. Figure 2-44 Data Replication –...

  • Page 104: Clear Database

    System Configuration To clear the Secondary server’s database in preparation for synchronization ..............................................................................................Enter the host name ( ) of the intended Primary server, and its Database backup server in the stack (see Stacking). Node ID ............................................Click Save T E P S ................................

  • Page 105: Replicate

    System Configuration To initiate synchronization between the Primary and Secondary servers’ databases ..............................................................................................In the same screen you used to set the server as Primary, go to the middle section, follow the instructions shown there, and click the button. Replicate Figure 2-46 Replicate ............................................

  • Page 106: Disassembling An Omnitouch Acs Stack

    Disassembling an OmniTouch ACS stack It may be necessary to remove individual OmniTouch ACS servers from a stack, or to remove, replace, or reconfigure the Ethernet backplane. Because the stack is continuously replicating the state between the primary and secondary servers, some caution should be taken in removing servers.

  • Page 107: Advanced Settings

    Not all may be enabled in your software version. Note: Phone Formatting Rules • Phone Number Display Filter • Restart Servers (see Restart servers (restart OmniTouch ACS processes)) • Edit DAS Rules • Configure SNMP • Configure IM Archiving (if enabled in your software) •...

  • Page 108: Phone Formatting Rules

    These settings are intended to allow extension dialing and customize the formatting of phone numbers. OmniTouch ACS allows extension dialing by preceding the dialed digit string with the letter “x”. By entering the regular expression that defines the numbers to be considered extensions, the need for the “x”...

  • Page 109: Phone Number Display Filter

    System Configuration Phone number display filter ..............................................................................................Enter the following fields. Table 2-17 Phone Formatting Rules Fields Enter the regular expression that defines the Extension Pattern numbers to be considered as extensions. Enter the regular expression that will be used to Custom Formatting Pattern format numbers as they will appear in the end- user interface.

  • Page 110: Phone Number Display Filter

    Perl language. Numerous tutorials for using regular expressions are available online. The Phone Number Display Filter uses the Perl regular expression parser; all parsers support the basic operators generally used in Alcatel-Lucent filters. field requires that you enter a string to match telephone numbers; if a...

  • Page 111: Edit Das Rules

    The rules are applied in order, one after the other – the output of each rule is the input to the next one. The result is used as the dialed digits to be processed by the Alcatel-Lucent OmniTouch Advanced Communication Server’s call processing engine.

  • Page 112: Das Rules

    System Configuration To configure DAS rules .................................................... Figure 2-50 DAS Rules These are the fields for the individual DAS rules. Sample rules are shown already filled in. An explanation of these and other sample rules follows. To configure DAS rules ............................................

  • Page 113: Sample Das Rules

    System Configuration Sample DAS rules ..............................................................................................When you get the warning dialog box (below), click ............................................Clicking will disconnect all phone calls on the server at that time. Figure 2-51 Explorer Warning ............................................Close your browser window. T E P S ................................
  • Page 114 UI (indicated by x in the DAS rule), to be routed to a gateway for processing. In this case, there is a need to have OmniTouch ACS send an INVITE to port 5070, instead of the default port 5060.

  • Page 115: Configure Snmp

    Configure SNMP .................................................... Configure SNMP OmniTouch ACS can be configured to generate alerts and other messages using the SNMP protocol. When enabled, these alerts are sent in addition to the SMTP messages that are automatically enabled for all deployments (System Options).
  • Page 116 System Configuration To configure the server to generate SNMP traps .................................................... The settings are as follows: SNMP Traps – This setting does not use SNMP for system monitoring. (default setting) Disable – This setting uses SNMPv2 community. (no password needed) –...
  • Page 117 SNMP Auth Password (hashed using MD5). The SNMP Authentication password is a text string. Both the Management Station and OmniTouch ACS must be configured to use the same password for the specified user. – This is the SNMP v3 security pass phrase for privacy SNMP Privacy Password (encrypted).

  • Page 118: Configure Alarm Server

    System Configuration Configure alarm server .................................................... Configure alarm server In OmniTouch ACS, Release 7.1.4, alarms and alerts are sent in three ways: SMTP (E-mail) • SNMP (traps) • Alcatel-Lucent OmniTouch Unified Communications Alarm and Event Server • OmniTouch ACS alerts are sent to the OmniTouch Unified Communications alarm and event server appropriately classified as either an alarm or an alert.

  • Page 119: Configure Collaboration Subnet

    ................................ If the OmniTouch Unified Communications alarm server is unreachable, Note: alerts and alarms will remain in a queue on the OmniTouch ACS. Periodically, they will be retransmitted to the OmniTouch Unified Communications alarm server until the queue is emptied.

  • Page 120: Configure Sendmail

    System Configuration Configure sendmail .................................................... Figure 2-54 Subnet Setting ............................................Change the Subnet address (first three octets)............................................Click Save T E P S ................................ Configure sendmail This is used by customers who need to disable Sendmail functionality if it is not needed. To disable sendmail ............................................

  • Page 121: Configure Bonding

    System Configuration Configure bonding .................................................... Figure 2-55 Sendmail ............................................Check the check box. Enable Sendmail ............................................Click Save T E P S ................................ Configure bonding Interface Bonding allows you to change your network configuration from two separate interfaces (eth0 and eth1) to a single combined interface (bond0). The first network address uses bond0 and the second network address uses bond0:1.

  • Page 122: Configure Im Archiving

    Configure IM archiving .................................................... Configure IM archiving For deployments that support Alcatel-Lucent’s OmniTouch My Teamwork Instant Messaging feature, IM’s (Instant Messages) may be archived for later retrieval and review. Archives are stored off the Alcatel-Lucent OmniTouch Advanced Communications Server (ACS).

  • Page 123: Construct Document Conversion Vm

    • Physical access to the OmniTouch ACS server and its CD/DVD drive. • Web Administration access to the OmniTouch ACS server via a web browser on your • client workstation. TightVNC listener installed on your client workstation and access to TightVNC •...

  • Page 124: To Construct Document Conversion Vm

    ............................................Update and store the product keys on the OmniTouch ACS, using the Web Administration interface on your client workstation. a. Access a web browser on your client workstation and log into the OmniTouch ACS Web Administration interface Select Configuration–>Advanced Settings–>Construct Document Conversion ....................................................

  • Page 125: Document Conversion Vm

    Make certain you accurately enter the keys. If errors are made, they will Important! impact the process later, requiring a restart of this procedure............................................Start a TightVNC session between the OmniTouch ACS and your client workstation. You may need to set your client workstation’s firewall to allow VNC to Note: connect.
  • Page 126 VNC connection............................................Initialize a new VMware virtual machine on the OmniTouch ACS and automatically install Windows XP Professional and Office 2007 on the virtual machine. a. Insert your Windows CD into your OmniTouch ACS server CD/DVD drive.
  • Page 127 When the virtual machine finishes installing Office, make the TightVNC window the active window. b. Remove the Office CD from the OmniTouch ACS CD drive and return to your client workstation. c. In the TightVNC window on your client workstation, press the Alt-Ctrl keys to release the mouse cursor.

  • Page 128: Location Of Startup.bat File

    System Configuration To construct document conversion VM .................................................... b. Navigate to the A:\ drive, and copy the file startup.bat. (not the shortcut file) Figure 2-59 Location of startup.bat File c. Change directories to your language’s equivalent of C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ and paste a copy of A:\startup.bat file there.
  • Page 129 It may take up to 5 minutes for the virtual machine to initialize to a ready Note: state. All servers and watchdogs should eventually become green. b. Using Internet Explorer on any client workstation, log into OmniTouch ACS as a user. Select and share one of each of the supported type of Make a Presentation documents (Word, Excel, and Powerpoint).

  • Page 130: Route Management

    System Configuration Route management .................................................... Route management You can manage call routing by constructing a table of network addresses that will filter originating and terminating traffic into controlled segments. This is most useful when managing multiple remote sites of stacked servers. The Routing table consists of the following fields.

  • Page 131: Removing Static Routes

    System Configuration Removing static routes .................................................... Removing static routes If you need to revise your network’s static routes, you can delete your static routing table through the Serial Administration console. Selecting the item Remove all static routes deletes the Static Routes Table and restarts networking without static routes. You can then make changes and save them through Configuration–>Advanced Settings–>Route in the Web Administration console.

  • Page 132: Sample Tpdas Rules

    System Configuration Sample TPDAS Rules .................................................... Figure 2-62 TPDAS Rules Sample TPDAS Rules The sample TPDAS rules shown perform the following functions as listed in this table. Table 2-20 Sample TPDAS Rules s/^\+17812225555/T1/ Sends this number out Trunk 1. s/^\+17813335555/T2/ Sends this number out Trunk 2.

  • Page 133: Automated Message Delivery

    System Configuration To configure the settings of the Automated Message Delivery System .................................................... To configure the settings of the Automated Message Delivery System ............................................Click the tab. Configuration ............................................Click the item. Automated Message Delivery Settings The Automated Message Delivery Settings page appears. Figure 2-63 Automated Message Delivery The settings are described in the following table.

  • Page 134: Connector Settings

    System Configuration Connector settings .................................................... This sets the default duration, in minutes, of a Default Session Duration broadcast session, if a valid stop time is not specified. Allows specification of an API that permits API format integration of the Automated Message Delivery capability into other enterprise applications, such as sales force automation tools.

  • Page 135: Ecs Items

    System Configuration To access ECS settings .................................................... Figure 2-64 ECS Items ............................................Click to add a new Agent or Service per Domain. For each Add ECS Service/Agent Agent added, you must also add an associated Service (Agent/Service pair). Figure 2-65 Add ECS Service/Agent ....................................................

  • Page 136: List Ecs Services And Agents

    System Configuration To access the list of all ECS Services and Agents .................................................... The settings are described in the following table. Table 2-22 ECS Service/Agent Settings This is the location of the Agent or Service. Select a Domain from the drop-down list of all Domain the available Domains.

  • Page 137: Modify Ecs Host Ip Address

    System Configuration To modify the ECS Host IP address .................................................... To modify the ECS Host IP address ............................................Click Modify Trusted Hosts cannot be edited. Variable Name Figure 2-67 Modify ECS Host IP Address ............................................In the field, you can concatenate multiple IP Addresses, separating each by a Value comma with no space before or after it.
  • Page 138 System Configuration To modify the ECS Host IP address ......................................................................................................2 - 1 1 8 8AL90208USAD ed01 November 20, 2008...
  • Page 139 Restoring after replacement of the Primary server Restoring a standalone server 3-21 Advanced upgrade options 3-27 Restart servers (restart OmniTouch ACS processes) 3-28 Procedures: To set data to be backed up To correct Ethernet mapping To restore configuration settings on the new Primary server...

  • Page 140: Management Actions

    Management Actions Manual server backup .................................................... To replicate the database from the Primary to the Secondary server 3-19 To shutdown the server 3-25 To upgrade server software 3-26 Manual server backup Periodic backup of server data is strongly recommended. Should the server suffer a catastrophic failure and need to be replaced, the backed up data can be restored to a new server so system configuration data, user data, CDRs, call schedules, access codes, etc.

  • Page 141: Management Actions

    Management Actions To set data to be backed up .................................................... The minimum size for backup chunks is 1 MB. Alcatel-Lucent recommends Note: using the largest sizes permitted for backup. The recommended range is 128 MB to 1024 MB. Figure 3-1 Manual Server Backup...

  • Page 142: Manual Server Restore

    Management Actions Manual server restore .................................................... Use non-secure FTP (File Transfer Program) to Use non-secure FTP copy files between the ACS server and the Destination Host. Authentication is not required. This is used to break up a large file into smaller Backup Chunk Size in MB file chunks for file transfer.

  • Page 143: Restoring An Alliance Server

    Management Actions Restoring an Alliance server .................................................... Figure 3-2 Manual Server Restore Before a system can be restored, it must be properly licensed. If restoration starts with a scratch install, your license must be reapplied using the licensing page before restoring a saved system.

  • Page 144: Manage Ethernet Interface Name

    Management Actions To correct Ethernet mapping .................................................... Figure 3-3 Manage Ethernet Interface Name ............................................Select Ethernet–>Manage Ethernet interface names ............................................Select . The screen appears. Swap Ethernet Interface Figure 3-4 Ethernet Name Swap ............................................Select The swap does not take place until the server is restarted. You will receive a warning message: Changes will not take effect until restarted.

  • Page 145: Restart Server

    Restart–>Restart Server Figure 3-5 Restart Server ............................................Select . The screen appears. Restart Alcatel-Lucent Server Figure 3-6 Restart Alcatel-Lucent Server ............................................Select for the swap to take place. All current calls will be lost. T E P S ..................................................................................

  • Page 146: Restoring After Replacement Of The Primary Server

    ............................................Scratch install the New Primary server to the same software revision as the one used for the most recent backup. (Refer to the OmniTouch My Teamwork Unified Conferencing and Collaboration Application Installation Guide for installation procedures.) T E P S ................................

  • Page 147: To Restore Configuration Settings On The New Primary Server

    Management Actions To restore configuration settings on the new Primary server .................................................... To restore configuration settings on the new Primary server ............................................Log into the Serial Administration console on the New Primary server: Username: admin Password: changeme ............................................Configure any required networking information. a.

  • Page 148: Upload License On Primary

    Management Actions To restore configuration settings on the new Primary server .................................................... Figure 3-7 Upload License on Primary ............................................Restore the Primary server’s configuration. a. Click the tab. Configuration b. Click the item. Manual Server Restore c. Click the button to locate the *.md5 file from the latest backup of the Browse Primary.
  • Page 149 Management Actions To restore configuration settings on the new Primary server .................................................... Password: changeme ............................................Configure any required networking information. a. Select Networking Configuration appears. Select and press Enter. Use DHCP c. Configure your Network appropriately. d. Reboot the server............................................

  • Page 150: To Replicate The Database From The Secondary To Primary Server

    Management Actions To replicate the database from the Secondary to Primary server .................................................... To replicate the database from the Secondary to Primary server ............................................Log into the Web Administration page on the Primary Server............................................Click the tab. Configuration ............................................Click the item.

  • Page 151: Check Primary Server Configuration

    Management Actions To replicate the database from the Secondary to Primary server .................................................... Figure 3-8 Check Primary Server Configuration ............................................Wait for the server to reboot and log into the Web Administration page again............................................Re-enable replication on the Secondary server. a.

  • Page 152: To Restore After Replacement Of The Secondary Server

    Management Actions To restore after replacement of the Secondary server ..............................................................................................While on the Secondary, select the tab. Monitoring ............................................Click the item and wait for messages to be queued. Data Replication ............................................Enable replication on the new Primary. a.

  • Page 153: To Install The Secondary Server

    Management Actions To install the Secondary server .................................................... To install the Secondary server ............................................Disable replication on the Primary server: a. Click the tab. Configuration b. Click the item. Database Replication c. Uncheck the box. Enable Replication d. Click the button.

  • Page 154: Upload License On Secondary

    Management Actions To restore configuration settings on the new Secondary server ..............................................................................................Log into the Web Administration page on the Secondary server and upload the license obtained when the system was purchased. a. Click the tab. Configuration b. Click the item.

  • Page 155: Serial Console

    Management Actions To restore configuration settings on the new Secondary server .................................................... There may be multiple files with the following sequential extensions: *.aa, Note: *.ab, *.ac, etc. The filenames will appear on the Administration screen. You must locate (by using the button) and upload each individual file.
  • Page 156 Management Actions To restore configuration settings on the new Secondary server .................................................... e. Reboot the server............................................Log into the Web Administration page on the Secondary server and upload any licenses obtained when the system was purchased. a. Click the tab.
  • Page 157 Management Actions To replicate the database from the Primary to the Secondary server .................................................... To replicate the database from the Primary to the Secondary server ............................................Log into the Web Administration page on the Secondary server............................................Click the tab. Configuration ............................................

  • Page 158: Check Secondary Server Configuration

    Management Actions To replicate the database from the Primary to the Secondary server .................................................... Figure 3-12 Check Secondary Server Configuration ............................................Wait for the server to reboot and log into the Web Administration page again............................................Re-enable replication on the Primary server. a.

  • Page 159: Restoring A Standalone Server

    Management Actions Restoring a standalone server ..............................................................................................While on the Primary, select the tab. Monitoring ............................................Click the item and wait for messages to be queued. Data Replication ............................................Enable replication on the new Secondary. a. Click the tab. Configuration b.

  • Page 160: Serial Console

    Management Actions To install the standalone server .................................................... To install the standalone server ............................................Replace the old server with the new server............................................Scratch install the new server to the same software revision as the one used for the most recent backup.
  • Page 161 Management Actions To restore configuration settings on the new server .................................................... b. Select the item. Configure TCP/IP network parameter appears. Select and press Enter. Use DHCP Figure 3-14 Use DHCP d. Configure your Network appropriately. e. Reboot the server............................................Log into the Web Administration page on the server and upload the license obtained when the system was purchased.

  • Page 162: Use Dhcp

    Management Actions To restore configuration settings on the new server ..............................................................................................Log into the Serial Administration Console again. Username: admin Password: changeme Figure 3-15 Serial Console ............................................Configure any required networking information. a. Select Networking Configuration b. Select the item.
  • Page 163 Management Actions To shutdown the server .................................................... a. Click the tab. Configuration b. Click the item. Licensing c. Locate the license file by using the button. Browse d. Click the button. Upload e. You must locate and upload your own VMware license if you are licensed for Application Sharing.

  • Page 164: Shut Down System

    Restart Lucent Advanced Communications Server. The server loses contact with your browser session during the reboot – therefore, you must invoke and log into OmniTouch ACS’s Administration application after the restart has completed in order to check its status. T E P S ................................

  • Page 165: Advanced Upgrade Options

    You can upgrade from a CD or a DVD. Auxiliary components provided by third-party Alcatel-Lucent partners may also be updated from a CD ISO image file. Advanced upgrades can be done by uploading and installing the upgrade ISO file, or installing from the CD or DVD.

  • Page 166: Restart Servers (Restart Omnitouch Acs Processes)

    Management Actions Restart servers (restart OmniTouch ACS processes) .................................................... Applying the upgrade will terminate calls in progress. Figure 3-19 Upgrade Software Using CD or DVD Restart servers (restart OmniTouch ACS processes) This option is available through the screen in the...

  • Page 167: Restart Servers

    (Application Sharing). This handles sending of alerts/alarms that SNMP monitor network devices for abnormal conditions. This restarts the OmniTouch ACS web server. This restarts OmniTouch My Teamwork for Mobile Gateway Windows Mobile 5 Pocket PC..................................................... 3 - 2 9...
  • Page 168 Management Actions Restart servers (restart OmniTouch ACS processes) .................................................... This restarts OmniTouch My Teamwork for MS LCS Gateway Microsoft Office Communicator 2005. This restarts the service that converts Document Conversion Server documents into presentations..................................................... 3 - 3 0 8AL90208USAD ed01...

  • Page 169: Provisioning And Account Management

    Provisioning and Account Management Overview Purpose The chapter describes the provisioning of organizations and the settings that apply to users. Contents This chapter covers the following topics and procedures. Topics: Organizations Provisioning organizations Assigning text translations 4-10 Editing phones 4-11 Default user settings for organizations 4-13 Default user preferences for organizations...
  • Page 170 4-76 Procedures: To create organizations To provision organizations To add individual user accounts 4-20 To provision for Alcatel-Lucent OmniTouch Land Mobile Radio Conferencing 4-22 and Collaboration (LMRCC) To access a list of users 4-25 To locate a user through Search...

  • Page 171: Provisioning And Account Management Organizations

    Note: LDAP queries to a corporate directory. The following sections describe the process for setting users up locally in the Alcatel-Lucent server’s database. To use LDAP , see LDAP configuration (Authentication and Auto Provisioning). Organization and user management is provided through functions available under the Provisioning tab on the Screen.

  • Page 172: Provisioning Organizations

    .................................................... Provisioning organizations The first step in provisioning an OmniTouch ACS is to provision the Organizations to various Domains that will be using the system. The server comes preconfigured with one Organization – the DEFAULT organization. For most OmniTouch ACS deployments, the DEFAULT organization is the only organization that is needed.

  • Page 173: Create New Organization

    Provisioning and Account Management To provision organizations .................................................... Figure 4-2 Create New Organization T E P S ................................ To provision organizations ............................................Click the tab. Provisioning ............................................Click the item. Organizations The List of Organizations screen appears. Figure 4-3 Organization List Screen ............................................

  • Page 174: Edit Organization Screen

    Provisioning and Account Management To provision organizations .................................................... Figure 4-4 Edit Organization Screen .................................................... 4 - 6 8AL90208USAD ed01 November 20, 2008...

  • Page 175: Organization Settings

    Provisioning and Account Management To provision organizations ..............................................................................................After completing the following fields, click the button. Update The fields are defined as follows: Table 4-1 Organization Settings The name of the selected organization. You can Name change the name. The Domain that the organization is associated Domain with.
  • Page 176 Provisioning and Account Management To provision organizations .................................................... Conferences for an organization can only be Restrict Users to Organization accessed by users who are members of that organization.When this is selected, users in other organizations cannot see (that is, presence, Instant Messaging, and other operations related to user ID) the users who are in the restricted organization.
  • Page 177 This is the length of time that uploaded Document Timeout documents will remain on the OmniTouch ACS (hours, minutes, days) after a call has expired. Although document timeout (expiration time) may be specified in...

  • Page 178: Assigning Text Translations

    Provisioning and Account Management Assigning text translations .................................................... This is a drop-down list of all Operator Assist Operator Queue Queues associated with this specific organization. Many Operators may monitor the same Queue. Users are processed on a first-in-first-out (FIFO) basis. The dial-in number that is configured here will be visible in various parts of the end-user browser interface as well as being automatically...

  • Page 179: Editing Phones

    Provisioning and Account Management Editing phones .................................................... Editing phones In this page, the Administrator can configure up to 16 phone numbers per organization. This page is accessed through Provisioning–>Organizations Figure 4-5 Edit Phones Table 4-3 Phone Settings: Organization This is the list of telephone numbers assigned to Phone Number an organization that users can dial to join conferences.
  • Page 180 Provisioning and Account Management Editing phones .................................................... This drop-down list contains all of the languages Language available to this organization. A different prompt set may be configured for each phone number allowing a single Organization to offer multiple prompt sets. When upgrading from a pre-7.1.x ACS system, an existing Organization’s phone numbers will be set to the existing Prompt set for that...

  • Page 181: Default User Settings For Organizations

    Provisioning and Account Management Default user settings for organizations .................................................... Default user settings for organizations When initially provisioned, all users are given the same set of user settings and privileges ). The system administrator can set the defaults applied Default Organization Settings to all users who are subsequently provisioned within an organization.

  • Page 182: Default User Settings

    The following settings can be made. Table 4-4 Default User Settings If checked, users must change their passwords at Require password change at next login the next login to OmniTouch ACS. There are three options: Reservationless Calls Reservationless calls allowed, leader not •...
  • Page 183 Allow application sharing an IM session. If checked, this allows users within an Disk Quota enabled organization to store data on the OmniTouch ACS server (for example, recordings of conferences; documents that are uploaded into conferences as presentations or attachments).
  • Page 184 Provisioning and Account Management Default user settings for organizations .................................................... If checked, this allows the end time of a Allow conference auto-extend scheduled conference to be extended automatically if there are ports available. There is no limit to the number of times Note: that a conference may be extended if there are available ports.

  • Page 185: Default User Preferences For Organizations

    Provisioning and Account Management Default user preferences for organizations .................................................... Default user preferences for organizations The system administrator can set the defaults applied to all users who are provisioned in an organization. If the defaults are changed, users who were provisioned before the change do not have their settings changed.

  • Page 186: Default User Preferencescreating/Adding User Accounts

    Provisioning and Account Management Default user preferences for organizations .................................................... Table 4-5 Default User PreferencesCreating/Adding User Accounts This sets the translation language for the Web Web Interface Language Browser interface. This sets the user’s status to one of the following Default status after sign-in when that user signs on to the system: Online...
  • Page 187 Provisioning and Account Management Default user preferences for organizations .................................................... There are five choices. Email Invitation Format Create a verbose style email: Provides • longer, more complete conference information in users’ email invitations. (Compatible with email clients that can handle longer preloaded messages through html “mailto”...

  • Page 188: To Add Individual User Accounts

    Provisioning and Account Management To add individual user accounts .................................................... If checked, an IM is sent each time the user Send IM when “Enter” is pressed presses the Enter key. If unchecked, the Enter key starts a new line in an IM, and the user clicks the Send button to send the IM.

  • Page 189: Adding User

    IP address. The optional registered telephone number is the user’s phone number where OmniTouch ACS can call the user to join that user into a call. The user can subsequently change this number through the end user’s web user interface, allowing the user to be called wherever he or she happens to be.

  • Page 190: New User Confirmation

    Follow the instructions within the device documentation to configure it and register it as an endpoint. (for example, the Raytheon JPS ARA-1 Radio-to-SIP Interface and the WiPath ACU2000 Paging Alarm System) If you are using an Alcatel-Lucent Omni PCX Enterprise (OXE) or SIP Note: registrar, the endpoint is not the My Teamwork server.

  • Page 191: Manage Lmrcc User Settings

    Provisioning and Account Management To provision for Alcatel-Lucent OmniTouch Land Mobile Radio Conferencing and Collaboration (LMRCC) ..............................................................................................When the user is successfully created, you can configure settings for this user in the User Settings page. ( Provisioning->Search User->Manage User Settings Figure 4-11 Manage LMRCC User Settings ....................................................

  • Page 192: Lmrcc Contact

    Provisioning and Account Management To provision for Alcatel-Lucent OmniTouch Land Mobile Radio Conferencing and Collaboration (LMRCC) ..............................................................................................Add the user to any Contact lists. Figure 4-12 LMRCC Contact ............................................You can then place calls to this user using the same method you would use to place calls to any other My Teamwork contact.

  • Page 193: Click-To-Call Lmrcc User

    List Users A screen will appear that shows all of the currently configured users for this organization. They will be listed in the table as shown below with their OmniTouch ACS user name and description (if any)..................................................... 4 - 2 5...

  • Page 194: User List

    Provisioning and Account Management To access a list of users .................................................... Figure 4-14 User List Clicking on a particular user will bring up the modify user screen (see Figure 4-15 View Options). T E P S ..................................................................................4 - 2 6 8AL90208USAD ed01 November 20, 2008...

  • Page 195: View Options

    Provisioning and Account Management To locate a user through Search .................................................... To locate a user through Search ............................................Enter all or part of a user name in the text box. Search ............................................Select the organization to be searched from the drop-down list. (You can also search all organizations.) You can also check the for a specific user (or all users) using the...

  • Page 196: Manage User Settings

    Provisioning and Account Management Manage user settings .................................................... These options are described in more detail in the following sections. T E P S ................................ Manage user settings Click as shown in Figure 4-15This selection will present the Manage User Settings following screen, which will allow you to view and modify a user’s profile: Figure 4-16 Manage User Settings ....................................................

  • Page 197: User Settings

    New Password OmniTouch My Teamwork web interface. If checked, the user must change the password Require password change at next login at the next login to OmniTouch ACS (My Teamwork). The Organization the user is assigned to. Organization Optional text description of this user.

  • Page 198: Manage Phone Numbers

    Save This is the optionally defined “Billing Billing Extension Extension” for each OmniTouch ACS User. In Release 7.1 or later, this will only be used when placing calls through an Alcatel-Lucent OmniPCX Enterprise (OXE) SIP gateway. In the 4760 Configuration interface, this is referred to as the Directory Name or Extension.
  • Page 199 This is the maximum amount of disk space Disk quota (MB) available for storage on the OmniTouch ACS server for this user. If checked, the user has access to video Video Allowed functionality.
  • Page 200 Provisioning and Account Management Manage user settings .................................................... This allows the end time of a scheduled Allow conference auto-extend conference to be extended automatically, if there are ports available. There is no limit to the number of times that a conference may be extended, if there are available ports.
  • Page 201 Provisioning and Account Management Manage user settings .................................................... Operators may only service the operator queue that is defined for their organization. Note: More than one Operator can monitor the same queue. Users are processed on a first-in first-out basis (FIFO). After a user has 3 bad attempts dialing into a conference, the user is given the option to press 0 (zero) to speak with an operator.

  • Page 202: Manage User Preferences

    Provisioning and Account Management Manage user preferences .................................................... Manage user preferences Click as shown in Figure 4-15 The following page allows the Manage User Preferences System Administrator to set appropriate configurations for My Teamwork users. The end- user can also change these settings in the My Teamwork Client interface. Figure 4-18 User Preferences ....................................................

  • Page 203: User Preferences

    Provisioning and Account Management Manage user preferences .................................................... Table 4-7 User Preferences This is the name other users associate with Display Name Instant Messages (IMs) received from this user. This sets the translation language for the Web Web Interface Language Browser interface.
  • Page 204 Provisioning and Account Management Manage user preferences .................................................... There are five choices: E-mail Invitation Format Create a verbose style email – Provides • longer, more complete conference information in users’ E-mail invitations. (Compatible with E-mail clients that can handle longer preloaded messages using html “mailto”...
  • Page 205 Provisioning and Account Management Manage user preferences .................................................... If checked, then an IM is sent each time the user Send IM when “Enter” is pressed presses the Enter key. If unchecked, the Enter key starts a new line in an IM, and the user clicks on the Send button to send the IM.

  • Page 206: Ip Audio/Video Preferences

    There are three ways to connect to another user: Table 4-8 Connecting to Another User SIP:SIP Address (for example, SIP:pat@alcatel- lucent.com) There are two ways to connect using H323: H323 H323:IP address (for example, H323:129.168.10.1)

  • Page 207: View Scheduled Conferences

    Provisioning and Account Management View scheduled conferences .................................................... Check this if you want the video camera to Auto answer automatically turn on when you receive a call. This is dependant on the SIP Registrar/SIP Username Proxy. This is dependant on the SIP Registrar/SIP Password Proxy.

  • Page 208: View Scheduled Conferences

    Provisioning and Account Management To view a user’s scheduled conferences .................................................... To view a user’s scheduled conferences ............................................Click (Figure 4-15) View Scheduled Conferences ............................................Select the dates you are interested in from the calendar dialog boxes............................................Select the radio button associated with either Conferences Recordings ............................................

  • Page 209: Scheduled Conference Report Fields

    (This may be a Department Code or a Project Code. It may also be a PBX extension that is used when placing calls through an Alcatel-Lucent OXE SIP gateway.) A text string needed to schedule a conference.

  • Page 210: View Call Detail Report

    (This may be a Department Code or a Project Code. It may also be a PBX extension that is used when placing calls through an Alcatel- Lucent OXE SIP gateway.) A text string associated with the recording. (may...

  • Page 211: View Call Detail Report

    Provisioning and Account Management To generate a call report for a particular user .................................................... Figure 4-22 View Call Detail Report ............................................Enter a specific if you want to filter the data based Project Code Department Code upon those parameters............................................Select a report format.
  • Page 212 Provisioning and Account Management To generate a call report for a particular user .................................................... System user ID of the person who owns the call Call Owner that this leg participates in. For scheduled and reservationless calls, the Call Owner is the person who scheduled the conference.
  • Page 213 Provisioning and Account Management To generate a call report for a particular user .................................................... A text string needed to schedule a conference. Project Code (may be used for billing purposes) Internal, unique ID for a specific call. Call ID Ad Hoc call: Each call generates a new •...
  • Page 214 Domain Organization resides. PBX extension charged for the call. (Only used Billing Extension when placing calls through an Alcatel-Lucent OXE SIP gateway.) The audio codec used for each leg. If the codec Audio Payload changes during a call, the final codec used for the leg will be recorded.

  • Page 215: Schedule A Reservationless Conference

    Provisioning and Account Management Schedule a reservationless conference .................................................... Schedule a reservationless conference You may establish reservationless conferences for users of your system. This will enable them to hold conferences at any time, without having to schedule them in advance, and without having to use the end-user web interface.

  • Page 216: Manage Delegates

    Provisioning and Account Management Manage delegates .................................................... Manage delegates A delegate is a user who can view and change another user’s call schedule. Delegates are often administrative assistants, but may be any registered user on the system. To add a delegate for a user ............................................

  • Page 217: Password Policy

    Provisioning and Account Management Password policy .................................................... Password policy You may also link to this page through . (see Note: Provisioning–>Organiztions Provisioning organizations) To set password requirements for an Organization ............................................Click the tab. Provisioning ............................................Click the item. Password Policy page appears.

  • Page 218: Call Blocking

    Provisioning–>Organizations Provisioning organizations) Blocking rules use the same syntax as OmniTouch ACS DAS rules. Each rule is comprised of one or more Perl regular expressions. Each dialed number is evaluated against each sub- expression within the rule. If the evaluation meets the criteria of each sub-expression up to */bar/, the call will be blocked.

  • Page 219: Sample Rules With Blocking Results

    Provisioning and Account Management Call blocking .................................................... Once you create a blocking rule, you can apply it to a user through that user’s User Page. Settings Table 4-12 Sample Rules With Blocking Results Number Dialed Blocking Result +011-123-444-5555 +0111234445555 is a valid number. The dashes were stripped.

  • Page 220: Add Or Edit A Call Blocking Rule

    Provisioning and Account Management To configure call blocking for an organization .................................................... To configure call blocking for an organization You may access this page through Note: Provisioning–>Organizations (see Provisioning organizations) ............................................Click the tab. Provisioning ............................................Click the item. Call Blocking page appears.

  • Page 221: Call Blocking Rules List

    Provisioning and Account Management To test a call blocking rule ..............................................................................................Click the button. Save The new rule will be added to the rules list where it can be edited or deleted, Call Blocking if no longer needed. T E P S ................................

  • Page 222: Bulk Provision/Modify User Accounts

    Provisioning and Account Management Bulk provision/modify user accounts ..............................................................................................Click the button. Test rule If the number will be blocked, the following appears: “This number will be blocked.” If the number will not be blocked, the following appears: “This number will not be blocked.” T E P S ................................
  • Page 223 E-mail address. The domain.ext should not be all numeric; specifically, it must not be an IP address. The optional registered telephone number is the user’s phone number where OmniTouch ACS can call the user to join the user into a call. The user can subsequently change this number from the end user’s web user interface, allowing the user to be called wherever he...

  • Page 224: Parameter Action Formats

    “standing” conferences that users can make use of at any time, without having to schedule them in advance. The access code provided here is the Participants’ access code. The Alcatel-Lucent OmniTouch Advanced Communications Server (ACS) will automatically create the user’s Leader access code.

  • Page 225: Supported Bulk Provision Parameters

    Provisioning and Account Management Supported bulk provision parameters .................................................... Add,user1@Alcatel-Lucent.com,password,[registered_phone_number], would not add the user. [pre-assigned_reservationless_access_code] Supported bulk provision parameters Parameter name value pairs are separated by an equal (=) sign. You can separate each parameter value pair with a semi-colon. If a parameter is a boolean type, the valid values are Y, y, and 1 for true, and N, n, and 0 for false.
  • Page 226 Provisioning and Account Management Supported bulk provision parameters .................................................... Parameter Description close_on_logout_enabled Boolean that determines if the My Teamwork Instant Messaging window is automatically closed when the user logs out. executive_enabled Boolean value that determines if the user is an executive user who is eligible to use voice ports set aside for executive users.
  • Page 227 Provisioning and Account Management Supported bulk provision parameters .................................................... Parameter Description lcs_sip_uri Sets the LCS SIP URI for the user. (Live Communication Server SIP URI) lock_video_mcu Boolean value sets whether the user’s video MCU settings are locked. lock_video_client Boolean value sets whether the user’s video client settings are locked.
  • Page 228 Provisioning and Account Management Supported bulk provision parameters .................................................... Parameter Description current_filter Sets the current view filter for the user. The following values are allowed: Filter out blocked contacts BLOCKED No filtering – show all contacts NONE Filter out offline, blocked contacts OFF_BLOCK Filter out offline contacts OFFLINE...
  • Page 229 Provisioning and Account Management Supported bulk provision parameters .................................................... Parameter Description email_type Sets the default E-mail invitation format. The following values are valid: Generic Long LONG Generic Short SHORT Popup Window POPUP appshare_in_front Determines whether a conversation window is allowed to appear over an application sharing session window.
  • Page 230 Provisioning and Account Management Supported bulk provision parameters .................................................... Parameter Description phone_no[1...n] This may be the user’s registered phone number or any other phone number associated with the user (e.g., mobile number). phone_source [1...n] This can be one of the three following Types: •...

  • Page 231: Possible Bulk Provisioning Messages

    Possible bulk provisioning messages line_number=actual line number in the bulk provisioning file UserName=OmniTouch ACS user name Update {# user parameters} parameter(s) for user: UserName={user name} in domain {domain} line:line_number Deleted user: UserName={user name} in domain {domain} line:line_number...
  • Page 232 Provisioning and Account Management Possible bulk provisioning messages .................................................... Failed to set user phone number: UserName={user name} in domain {domain} line:line_number Failed to delete user: UserName={user name} in domain {domain}, Result is {result message} line:line_number Failed to update user’s password: UserName={user name} in domain {domain} line:line_number Failed to schedule a conference: Please provide an access code that is 7 digits long and starts with {two digits provided by...
  • Page 233 Provisioning and Account Management Possible bulk provisioning messages .................................................... Unable to set mgw flag to >{value}< for user {user name} line:line_number Unable to set moc flag to >{value}< for user {user name} line:line_number Unable to enable operator flag for user {user name} line:line_number Unable to create operator conference for user {user name} line:line_number Unable to disable operator flag for user {user name} line:line_number Unable to delete operator conference for {user name} line:line_number...
  • Page 234 Provisioning and Account Management Possible bulk provisioning messages .................................................... Unable to set video preferences registrar or proxy was not provided for {user name} line:line_number Unable to set video preferences realm was not provided for {user name} line:line_number Unable to set video preferences transport was not provided for {user name} line:line_number Unable to set video preferences authentication was not provided for {user name} line:line_number...

  • Page 235: Bulk Provision Reservationless Conferences

    Example: For a user on Node 01, 1234567, or for a user on Node 02, 2345671 Examples: userA@alcatel-lucent.com (the system selects the leader and participant access codes) userB@alcatel-lucent.com,0123457 (the leader access code is specified; the system selects the participant code) userC@alcatel-lucent.com,0123458,0123459...

  • Page 236: Export User Data

    Provisioning and Account Management Export user data .................................................... Figure 4-30 Bulk Provisioning Reservationless Conferences After the file has been selected and processed, to retrieve the resulting leader/participant access code pairs, you must perform the step Download Reservationless Conferences (see Download reservationless conferences). Export user data This page is used to export user provisioning data to an XML file.

  • Page 237: Import User Data

    Provisioning and Account Management Import user data .................................................... Import user data You can use this page to import user provisioning data including user settings, user preferences, and user contact lists from an XML file. Typically, the XML file is a result of the Export User Data item in .
  • Page 238 Provisioning and Account Management Import user data .................................................... <!ATTLIST blocking_rule name CDATA #REQUIRED> <!ATTLIST blocking_rule description CDATA> <!ATTLIST blocking_rule rule CDATA #REQUIRED> <!ATTLIST settings reservationless (ALNR|ALR|NAL)> <!ATTLIST settings reservationless_length CDATA> <!ATTLIST settings allow_appsharing (true|false)> <!ATTLIST settings allow_attachments (true|false)> <!ATTLIST settings moc (true|false)> <!ATTLIST settings video_mcu_lock (true|false)>...

  • Page 239: Delete User Data

    Provisioning and Account Management Delete user data .................................................... <!ATTLIST preferences accept_contacts (true|false)> <!ATTLIST preferences busy (true|false)> <!ATTLIST preferences away_timeout (0|5|10|15|20|30|45|60)> <!ATTLIST preferences unavailable_timeout #FIXED "30"> <!ATTLIST preferences contact_filter (NONE|OFFLINE|OFF_BLOCK|BLOCKED)> <!ATTLIST preferences sort_order (GROUP|NAME|PRESENCE|PH_STATUS)> <!ATTLIST preferences default_status (ONLINE|AWAY|BUSY|OFFLINE|BRB|ON_PHONE|OUT2LUNCH)> <!ATTLIST preferences email_length (NONE|LONG|SHORT|POPUP)> <!ATTLIST preferences emoticons (true|false)>...

  • Page 240: Download Reservationless Conferences

    Provisioning and Account Management Download reservationless conferences .................................................... Download reservationless conferences To download all users’ reservationless access code sets ............................................Click the tab. Provisioning ............................................Click the item. Download Reservationless Conferences ............................................Type in a path and file name (to save on your local computer) for the file that will contain the users’...

  • Page 241: Add Administrator User

    Provisioning and Account Management Add Administrator user .................................................... Add Administrator user This screen allows you to add a system administrator. Figure 4-35 Adding a System Administrator To add a system administrator ............................................Click the tab. Provisioning ............................................Click the item. Add Admin User ............................................

  • Page 242: List Administrators

    Provisioning and Account Management List Administrators ..............................................................................................Click Create Admin T E P S ................................ List Administrators This screen allows you to view what users have system administration rights. Figure 4-36 List of System Administrators To see what users have system administration rights ............................................

  • Page 243: Change Administrator Password

    Provisioning and Account Management Change Administrator password .................................................... Change Administrator password A system administrator can change his or her own password through this screen. Figure 4-37 Changing an Administrator’s Password To change the Adminstrator’s password ............................................Click the tab. Provisioning ............................................

  • Page 244: Find A User In A Stack

    Provisioning and Account Management Find a user in a stack .................................................... Find a user in a stack In a multi-server site, or in an installation where multiple systems are federated, you may need to find out which server a particular user is registered on. To find a user ............................................

  • Page 245: Username

    Provisioning and Account Management To find a user ..............................................................................................Click the to manage the user’s profile. Username T E P S ..................................................................................4 - 7 7 8AL90208USAD ed01 November 20, 2008...
  • Page 246 Provisioning and Account Management To find a user ......................................................................................................4 - 7 8 8AL90208USAD ed01 November 20, 2008...

  • Page 247: System Information

    Monitoring Overview Purpose The items documented in this chapter are available from the Monitoring menu. Application and Server management is provided through these functions. Contents This chapter covers the following topics and procedures. Topics: Monitoring administration Viewing active calls Viewing active media Viewing active users Send alerts to active users System status...

  • Page 248: Monitoring

    To generate a SIP log 5-20 Monitoring administration Alcatel-Lucent OmniTouch ACS includes a number of screens to allow administrators the ability to monitor both the server itself and activities of system users. (The Trunk Status item appears only if there are active Trunks.)

  • Page 249: Viewing Active Calls

    Monitoring Viewing active calls .................................................... Viewing active calls To view all conferences on the controlling (primary) server which are currently up on all systems in a stack ............................................Click the tab. Monitoring ............................................Click the item. Active Calls screen shows the calls and participants currently in those calls on this Active Calls system.

  • Page 250: Viewing Active Media

    Monitoring Viewing active media .................................................... In addition, the System Administrator has the ability to: Drop individual legs (Drop Leg) • End the entire call (End Call). • Collect diagnostics data on a problematic call. initiates a • Collect call quality data collection of one minute’s worth of voice quality data, and downloads it to the System Administrator’s PC.

  • Page 251: Monitoring

    Monitoring To see media (calls; application sharing; video) that are currently up on a particular server .................................................... Figure 5-3 Active Media • Type Audio AppSharing (if licensed) • Video (if licensed) • These are the ports that are in current use for each Current media type.

  • Page 252: Collect Call Quality Data

    Monitoring To see media (calls; application sharing; video) that are currently up on a particular server .................................................... The administrator can select the refresh frequency rate by selecting one of the following: – This creates a ‘snapshot’ of the active calls at a moment in time. It is •...

  • Page 253: Call Quality Data File Download

    Monitoring To see media (calls; application sharing; video) that are currently up on a particular server .................................................... Figure 5-6 Call Quality Data File Download .................................................... 5 - 7 8AL90208USAD ed01 November 20, 2008...

  • Page 254: Viewing Active Users

    Monitoring Viewing active users .................................................... Viewing active users This screen shows the status of all active users. The administrator can select the refresh frequency rate by selecting one of the following: – This creates a ‘snapshot’ of the active users at a moment in time. It is •...

  • Page 255: Send Alerts To Active Users

    The message appears in a pop-up on the user’s desktop. Figure 5-8 Send Alerts System status System status shows the disk usage of Alcatel-Lucent OmniTouch ACS. The system normally operates with disk usage well under 100%. If disk usage approaches 100%, contact your support representative.

  • Page 256: Viewing System Status

    Monitoring To see the system disk status .................................................... To see the system disk status ............................................Click the tab. Monitoring ............................................Click the item. System Status The following screen appears. Figure 5-9 Viewing System Status T E P S ..................................................................................5 - 1 0 8AL90208USAD ed01 November 20, 2008...

  • Page 257: System Information

    This is the date when the information was Date collected. This is version of the Alcatel_lucent ACS Version OmniTouch Advanced Communication Server software that is in use on the server. This is the Linux Kernel. Current Kernel This gives the amount of time the server has...

  • Page 258: System Information

    Monitoring System information .................................................... Figure 5-10 System Information .................................................... 5 - 1 2 8AL90208USAD ed01 November 20, 2008...

  • Page 259: Trunk Status

    Figure 5-11 Viewing Trunk Status Site connections Alcatel-Lucent OmniTouch Advanced Communications Servers (ACS) may be deployed in a distributed configuration of multiple sites. Each server in a site is configured with information about other sites with which it can establish distributed conferences. The names of the other sites with which a specific server is “federated”...

  • Page 260: Connected Sites

    Monitoring Site connections .................................................... Other sites that are connected to this server have a status of CONNECTED. The administrator can select the refresh frequency rate by selecting one of the following: – This creates a ‘snapshot’ of the connected sites at a moment in time. •...

  • Page 261: Viewing Data Replication

    Viewing data replication Alcatel-Lucent OmniTouch Advanced Communications Servers (ACS) support automated failover within a stack to provide high availability (see Data replication). This is done by designating a Secondary server to be a live synchronized backup to its respective Primary server.

  • Page 262: Data Replication Status

    Monitoring To monitor data replication state .................................................... A screen like the following appears. The state of data replication will be indicated in the browser window, and may be refreshed by selecting one of the following: – This creates a ‘snapshot’ of the data state at a moment in time. It is •...

  • Page 263: Server Status

    Error Server status The software in OmniTouch ACS is comprised of a number of processes, each one referred to as a “server”. Each of these server processes is managed by a software watchdog to assure proper operation. Under certain error conditions, it may be necessary to restart individual server processes in OmniTouch ACS.

  • Page 264: Server Process Status

    Monitoring To determine which server processes may need to be restarted and to check the server process status .................................................... To determine which server processes may need to be restarted and to check the server process status ............................................Click the tab. Monitoring ............................................

  • Page 265: System Commands

    • Refresh every 60 seconds • Refresh every 90 seconds System commands Alcatel-Lucent OmniTouch Advanced Communications Servers (ACS) display troubleshooting information through selection of the System Commands item. The resulting screen displays information such as which server to ping to test connectivity, network interface information, and routing table information.

  • Page 266: Sip Logs

    Monitoring SIP logs .................................................... SIP logs The SIP logs contain information related to your SIP configuration to be used by your System Administrator or support representative for troubleshooting. SIP configuration details are located in Note: /usr/eiab/eiab.conf SIP message exchanges for each call (incoming and outgoing) are located in /var/log/tnslog-tp240dvr.log Figure 5-16 SIP Log To generate a SIP log...

  • Page 267: Viewing Pstn Logs

    Monitoring Viewing PSTN logs .................................................... For Ad Hoc calls, a new ID is generated for each call. Scheduled and Note: Reservationless Conference calls use the same Call ID for each access. Call IDs must not contain the @ character............................................For a specific user, enter the ID of the person called in User ID When a number is dialed in, the Call Owner and User appear as the same.
  • Page 268 Monitoring Viewing PSTN logs ......................................................................................................5 - 2 2 8AL90208USAD ed01 November 20, 2008...
  • Page 269 Server Reporting Overview Purpose This chapter presents information about the reports that can be generated and how the resulting information can be used to keep the system running in the most optimal way. Contents This chapter covers the following topics and procedures. Topics: Managing the system Call Detail Reports...

  • Page 270: Server Reporting

    To view a history log 6-11 Managing the system OmniTouch ACS provides a number of status and system utilization reports. These contain non-real-time data that is useful in managing the system on an ongoing basis. Figure 6-1 Server Reporting Screen...

  • Page 271: View Call Details

    Server Reporting To generate Call Detail Reports .................................................... Figure 6-2 View Call Details ............................................Select the day(s) from which the report is to be generated............................................Select an organization from the drop-down list............................................Enter a if you want to view only system usage Project Code Department Code associated with those codes.

  • Page 272: Trunk Utilization Statistics

    Server Reporting Trunk utilization statistics .................................................... Figure 6-3 Call Detail Report Trunk utilization statistics System administrators can generate reports that contain detailed information about trunk utilization. To generate trunk utilization statistics ............................................Click the tab. Reporting ............................................Click the item. Trunk Utilization Statistics screen appears.

  • Page 273: Trunk Utilization Histogram

    Server Reporting To generate trunk utilization statistics ..............................................................................................Select an interval from the drop-down list. (15 minutes; 30 minutes; 1 hour) ............................................Type the Trunk Number ............................................Click the button. View A report histogram appears. T E P S ................................

  • Page 274: Voip Utilization Statistics

    Server Reporting VoIP utilization statistics .................................................... VoIP utilization statistics In systems configured to handle VoIP traffic (from SIP phones or gateways, for example), you can generate reports on VoIP “port” utilization. In this case, “ports” are VoIP RTP voice streams. To select the time range for which you want to review VoIP utilization ............................................

  • Page 275: Scheduled Conferences

    Server Reporting Scheduled conferences .................................................... Figure 6-7 VoIP Utilization Chart This is useful for monitoring capacity utilization of the server over time. Scheduled conferences You can generate a report that shows all details for each scheduled conference on a server. To view all conferences scheduled on a specific server ............................................

  • Page 276: Scheduled Conference Report

    Server Reporting To view all conferences scheduled on a specific server ..............................................................................................Select the date range you want to view............................................Select an organization from the drop-down list............................................Click View A list of scheduled conferences like the one shown below appears. T E P S ................................

  • Page 277: System Alerts Log

    Server Reporting System alerts log .................................................... The Billing Code entered (by the Owner or Billing Code the Owner’s Delegate) when the call is scheduled. The Project Code associated with the call. Project Code The Department Code entered (by the Department Code Owner or the Owner’s Delegate) when the call is scheduled.

  • Page 278: Install History Log

    Server Reporting Install history log ..............................................................................................Click the button. View T E P S ................................ Figure 6-10 System Alerts Selection A list of system alerts that have been sent to the System Administrator, similar to the following appears. Figure 6-11 System Alerts Results Install history log You can view a history of the system software installations and upgrades that have been applied during the specified time period.

  • Page 279: Install History Selection

    Server Reporting To view a history log .................................................... To view a history log ............................................Click the tab. Reporting ............................................Click the item. Install History Log ............................................Select the Start Date End Date ............................................Click the button. View T E P S ................................

  • Page 280: Disk Usage

    Server Reporting Disk usage .................................................... Disk usage System administrators use this window to view overall disk usage and disk usage by organization. Figure 6-14 Disk Usage Table 6-2 Disk Usage Root used for temporary storage and File System location of database. This should not be full /boot This is where the initial kernel is loaded.

  • Page 281: Disk Usage By Organization

    Server Reporting Disk usage .................................................... 50% for recordings, presentations, and attachments 50% for backup/restore with a 72GB drive: Example: 16GB for root 12GB for /var 2GB for swap 20GB for recordings, presentations, and attachments 20GB for backup/restore Figure 6-15 Disk Usage by Organization This is the Organization name within a Domain.
  • Page 282 Server Reporting Disk usage ......................................................................................................6 - 1 4 8AL90208USAD ed01 November 20, 2008...

  • Page 283: A Error Codes And Alarm Conditions

    Error Codes and Alarm Conditions Overview Purpose This appendix differentiates between alarms and alerts through conditions and examples. Contents Server Alarm Conditions and Messages Server Alert Conditions and Messages Server Alarm Conditions and Messages No trunks available (trunkalert) Subject= “ACS alarm” Message= “no phone trunks are operational.” Description: T1/ISDN PRI circuit is out of service.
  • Page 284 .................................................... Subject= “ACS alert” Message= “Conference server restart at HH:MM:SS MM/DD/YYYY” Description: A restart of the Conference server at specified time. upg restart (alert) Subject= “ACS alert” Message= “http server restart at HH:MM:SS MM/DD/YYYY” Description: A restart of the WEB server at specified time. database restart (alert) Subject= “ACS alert”...

  • Page 285: B Server Alarms And Alerts

    Server Alarms and Alerts Overview Purpose This table contains some of the most common Alarms and Alerts. Generally, Alerts convey important status information and Alarms convey information that may impede critical processes. If an error with the “DBJ-NNNN: ERROR...” Message ID occurs, contact Note: your Customer Support representative immediately to resolve the problem.

  • Page 286: Alerts/Alarms Corrective Maintenance Procedures

    Scheduled affected in port capacity of the server. conferences with General near future. reserved ports should be Alert/Alcatel- reviewed. Lucent Server Alert Server Service offered Informational This is raised to indicate ‘\””<<timestr<<“\”\” System Administrator...
  • Page 287 Alert/Alarm Impact Severity Description Instance Action %s tried to Informational This alert is raised if the %s tried to delete No immediate action delete local user database in a stacked pair local user %s - remove required. Check user %s - remove as contains any inconsistency as alternate\n databases.
  • Page 288 Alert/Alarm Impact Severity Description Instance Action ADM-1005 MGCP Informational MGCP parameters were MGCP parameters No action needed. parameters modified by an Admin user have been set by General were modified using the web admin tool. $admin_name. Alert/Info by an Admin user.
  • Page 289 Call Customer General Alarm / component is after losing connection for at ' . $date . ' Support as soon as Alcatel-Lucent now available any perio of time. possible, if service is in Server Alarm use and this reoccurs while this service is in use.
  • Page 290 Call Customer General component is experiences a reset and has successful at ' . $date . Support as soon as Alert/Alcatel- now available. returned to service. possible if service is in Lucent Server use and this occurs. Alert...
  • Page 291 ' . immediately if this General component is experiences a reset and has $now_string . ' Will service is currently in Alarm/Alcatel- unavailable. not yet properly restarted. not send more mail use and the service does Lucent Server until server restarts...
  • Page 292 ' . immediately if this General component is experiences a reset and has $date .' Will not send service is currently in Alarm/Alcatel- unavailable. not yet properly restarted. more mail until use and the service does Lucent Server server restarts...
  • Page 293 General component is error) process has detected an Alarm/Alcatel- affected. error. Typically, this will Lucent Server refer to a backup failure, db Alarm connect failure, or bad formed file. These affect the...
  • Page 294 This alert is raised if the Partition $mount has No action required. disk space on the listed returned below General partition returns below a $warning_threshold\ Alert/Alcatel- predefined threshold. % capacity.\n Lucent Server Alert Disk Space Storage on Major This alert is raised if the...
  • Page 295 Call Customer General component is experiences a reset and has at ' . $date . ' Support as soon as Alert/Alcatel- now available. returned to service. possible, if service is in Lucent Server use and this reoccurs. Alert...
  • Page 296 Server Alert may be impacted soon. LIC-7001 Informational The license for server Contact your Alcatel- will expire on ' . $date Lucent service General . ' Please contact your representative. Alert/Alcatel- Alcatel-Lucent Lucent Server...
  • Page 297 Alert/Alarm Impact Severity Description Instance Action LIC-7001 Informational The license for server Contact your Alcatel- expired on ' . $date . ' Lucent service General Please contact your representative. Alert/Alcatel- Alcatel-Lucent Lucent Server service Alert representative. (e.g., The license for dev01.dev.edial.office...
  • Page 298 Conference server service restart at as soon as possible if General component experiences a reset. This ' . $date . ' this reoccurs. Alert/Alcatel- service is the actual Lucent Server temporarily conference/mixing engine of Alert unavailable. the server. MCU-7001...
  • Page 299 Microsoft Office ' . $date .' is currently running General component in use) Communicator Gateway. and monitor for any Alert/Alcatel- server service experiences a further instances. No Lucent Server temporarily reset. This effects Microsoft immediate action Alert unavailable.
  • Page 300 ' . immediately if this General component is experiences a reset and has $date . ' Will not send service is currently in Alarm/Alcatel- unavailable. not yet properly restarted. more mail until use and the service does Lucent Server server restarts...
  • Page 301 ' . required. Call Customer General component is experiences a reset and has $date . ' Support as soon as Alert/Alcatel- now available. returned to service. possible, if service is in Lucent Server use and this reoccurs. Alert...
  • Page 302 Call Customer General component is server service experiences a finally successful at ' . Support as soon as Alert/Alcatel- now available. reset and has returned to $date .' possible, if service is in Lucent Server service.
  • Page 303 Call Customer Support General by the stack has tried repeatedly ' . $node_id . ' to ' . immediately if this Alarm/Alcatel- component is to reconnect and has been $node . ' is still down. service is currently in Lucent Server unavailable.
  • Page 304 Call Customer General component is experiences a reset and has successful at Support as soon as Alert/Alcatel- now available. returned to service. ' . $date . ' possible, if service is in Lucent Server use and this reoccurs.
  • Page 305 ' . $mailmsg . ' No immediate action by the indicate Primary Video required. General component is MCU is now in use. Alert/Alcatel now available. Server Alert TPS-3001 Service offered Critical This alert is raised if the Phone trunk server...
  • Page 306 $linecode went down ' connection, contact General component is indicated PSTN span is . $now_string . ' PSTN service provider Alarm/Alcatel- affected. down. for confirmation of Lucent Trunk which side of circuit the Alarm issue resides.
  • Page 307 ' . $date . ' is currently running General component experiences a reset. and monitor for any Alert/Alcatel- further instances. No Lucent Server temporarily immediate action Alert unavailable. required. Call Customer Support as soon as possible if this reoccurs.
  • Page 308 ......................................................................................................B - 2 4 8AL90208USAD ed01 Issue ed 01 November 20, 2008...

  • Page 309: C Voice Prompts

    Voice Prompts Overview Purpose This table presents the list of voice prompts. Alcatel-Lucent uses the following companies to record voice prompts: US English: GM Voices (Emily persona) www.gmvoices.com Other languages: Lionbridge www.lionbridge.com Table C-1 Voice Prompt List To turn off the music, press one.
  • Page 310 .................................................... The leader hasn’t activated this call yet. Please stay on the line. Thank you for using the Alcatel-Lucent conference center. Goodbye. One moment while your call is connected. That conference hasn’t started yet. That conference has already ended. That conference isn’t available now.
  • Page 311 .................................................... Recording saved. For a list of names, press 3. To place a call, press 2 Names are not available. To return to the conference, press star. Sorry, that’s not a recognized option. Sorry, that option isn’t available. Returning to conference. Do you want to keep this call? To keep the call and return to the conference, press 1.
  • Page 312 .................................................... North America only: Enter a phone number including one and the area code. For international calls, be sure to include the country code. When you have finished, press pound. Europe and Asia: Enter a phone number, and then press pound.
  • Page 313 .................................................... Hundred Options. The call has been dropped. There is one person in this call. To mute your line, press 1. To un-mute your line, press 1. To hear the number of callers, press 3. To return to the conference, press star now. Otherwise, select from the following options.
  • Page 314 .................................................... …twenty eight… …twenty nine… …thirty one… …thirty two… …thirty three… …thirty four… …thirty five… …thirty six… …thirty seven… …thirty eight… …thirty nine… …forty one… …forty two… …forty three… …forty four… …forty five… …forty six… …forty seven… …forty eight… …forty nine… …fifty one…...
  • Page 315 .................................................... …sixty seven… …sixty eight… …sixty nine… …seventy one… …seventy two… …seventy three… …seventy four… …seventy five… …seventy six… …seventy seven… …seventy eight… …seventy nine… …eighty one… …eighty two… …eighty three… …eighty four… …eighty five… …eighty six… …eighty seven… …eighty eight… …eighty nine…...
  • Page 316 .................................................... …minute… …minutes… …and… …second… …seconds… At the leader’s request, your line has been muted. At the leader’s request, this line cannot be un-muted. To unmute your line during the conference, press pound pound one. (10 msec of silence) This conference is scheduled to end in fifteen minutes. This conference is scheduled to end in ten minutes.
  • Page 317 .................................................... Enter six digits, for the day, month and year that you want the broadcast to start. For example, if you wanted March 15, 2006, you would enter “zero three, one five, zero six” You did not enter a valid date. Enter four digits, for the time in your desktop’s time zone that you want the broadcast to begin.
  • Page 318 .................................................... I’m sorry. Your broadcast could not be scheduled. Enter the number of the recording you want to delete. To delete this recording, press 1. To cancel, press two. The recording was deleted. I’m sorry, but the recording could not be deleted. Enter the number of the recording that you want to re-record.
  • Page 319 .................................................... For recordings, press 4. This call is being recorded. To stop the recording, press 1. To return to the conference without stopping, press 2. To record this call, press 1. To return to the conference without recording, press 2. The recording will be stored in the account of the person who owns the conference.
  • Page 320 ......................................................................................................C - 1 2 8AL90208USAD ed01 November 20, 2008...

  • Page 321: Dntp Servers

    NIST Internet Time Service (ITS). The OmniTouch ACS server ships with us.pool.ntp.org as the default. This is an NTP round robin, giving a different NTP server with each access.
  • Page 322 .................................................... nist1.symmetricom.com 69.25.96.13 Symmetricom, San Jose, California nist1-dc.glassey.com 216.200.93.8 Abovenet, Virginia nist1-ny.glassey.com 208.184.49.9 Abovenet, New York City nist1-sj.glassey.com 207.126.98.204 Abovenet, San Jose, California nist1.aol-ca.truetime.com 207.200.81.113 TrueTime, AOL facility, Sunnyvale, California nist1.aol-va.truetime.com 64.236.96.53 TrueTime, AOL facility, Virginia .................................................... D - 2 8AL90208USAD ed01 November 20, 2008...

  • Page 323: Serial Console

    erial Console Interface: Administrative Functions Overview Purpose This appendix describes other administrative tasks that can be performed from the console (serial port or video monitor) interface. Generally, it is not necessary to use the console to perform these tasks – they are typically performed from the browser-based interface. However, should you experience problems accessing the browser-based system administrator’s application, these console functions can help address configuration issues that affect proper system operation.

  • Page 324: Serial Console Menu

    .................................................... Serial console menu The console application is present on the serial port and video/keyboard when the server is booted up. It requires logging in using the same administrator ID and password used by the browser administration application, after which its menu appears. Figure E-1 Serial Console Menu If there is a plus sign “+”...

  • Page 325: Change Password

    Revert server software This option is used to re-install the most recently installed version of OmniTouch ACS software (the version which is currently running). This process also erases all stored data and restores the configuration to the default. Generally, if you have applied updates or upgrades, you should not use this option.

  • Page 326: Reset Web Administrator Password

    .................................................... Reset web administrator password This option allows you to reset the default administrator’s password in the browser interface. The default is the word . You would use this option if, for example, c ha n ge me an administrator changes the administrator’s password and then forgets what that changed password is.

  • Page 327: Cookie Basics

    Cookie Domains Overview Purpose This appendix discusses the importance of properly setting up your web browser to accept cookies that allow the Alcatel-Lucent OmniTouch My Teamwork server to operate. Contents This appendix covers the following topics. Cookie basics Cookie administration for ACS...

  • Page 328: Cookie Administration For Acs

    “Cookies Are Not Saved If the Host Name Is Invalid.” Cookie administration for ACS In an OmniTouch ACS stack, each server is administered separately. In a deployment, a customer may want to use the same admin ID and password for managing all servers in a stack, or even across sites.

  • Page 329: Cookie Mis-Configuration

    .................................................... Cookie mis-configuration For all the reasons described above, if a server is mis-configured, which in this case, specifically means that the cookie domain does not match the FQDN or sub-part of the FQDN, the system administrator will not be able to manage the server through the web interface.
  • Page 330 ......................................................................................................F - 4 8AL90208USAD ed01 November 20, 2008...

  • Page 331: Gim Archiving

    On a periodic basis, OmniTouch ACS will send a batch of IM transcripts for all IM sessions that have had new messages since the previous batch was sent.

  • Page 332: The Smtp Message Structure

    .................................................... OmniTouch ACS deployments may have multiple IM application servers with their own unique Node IDs, each maintaining IM logs for users associated with that application server. A user cannot own an IM session. Calls for each IM session are identified using a session ID and stored in...
  • Page 333 Received: from al1.alcatel-lucent.office (al1.alcatel-lucent.office [192.168.15.138]) by serv7.alcatel-lucent.office (8.11.4/8.11.4) with ESMTP id k0HFoFF21668 for <archives@alcatel.com>; Tue, 17 Jan 2006 10:50:19 -0500 Received: from al1.alcatel-lucent.office (localhost [127.0.0.1]) by al1.alcatel-lucent.office (8.12.8/8.12.8) with ESMTP id k0HFo6Su015010 for <archives@alcatel.com>; Tue, 17 Jan 2006 10:50:06 -0500 Received: (from acs_archive@localhost) by al1.alcatel-lucent.office (8.12.8/8.12.8/Submit) id k0HFo6B9015007;...

  • Page 334: Field Definitions

    NN – The Alcatel-Lucent system Node ID where this archive was collected. ####... – The serial number for this SMTP message. The number will begin at 0, and will grow forever. A serial number will never be used twice on a particular OmniTouch ACS node.

  • Page 335: Hsnmp Traps Snmp Traps

    SNMP v2 SNMP v3 SNMP traps SNMP version 2 and version 3 traps are supported by the OmniTouch ACS. Traps are enabled and configured in Configuration->Advance Settings -> Configure SNMP . In all cases, the traps are sent to the host specified as the “SNMP Monitoring Traps Host.”...

  • Page 336: Snmp V3

    .................................................... edial.1.1.1.2 *** (octet string) timestamp edial.1.1.1.3 *** (octet string) fault message identifier edial.1.1.1.4 *** (octet string) servername edial.1.1.1.9 *** (octet string) trap message SNMP v3 SNMP V3 traps are very similar to v2 traps, but with enhanced authentication and encryption capabilities.

  • Page 337: Mib

    Counter32, Integer32, Unsigned32 FROM SNMPv2-SMI DateAndTime, DisplayString, TEXTUAL-CONVENTION FROM SNMPv2-TC InetAddressType, InetAddress FROM INET-ADDRESS-MIB; edial MODULE-IDENTITY LAST-UPDATED "200802182303Z" ORGANIZATION "eDial, Inc (a division of Alcatel-Lucent)" CONTACT-INFO "Postal: Alcatel-Lucent One Cranberry Hill Lexington, MA 02421 781-879-1689 WWW: http://www.alcatel-lucent.com/" DESCRIPTION "This document contains the management information that is common to all elements in an eDial Server."...
  • Page 338 .................................................... -- **************** -- Textual Conventions -- establish length limits for strings used as indices DomString ::= TEXTUAL-CONVENTION STATUScurrent DESCRIPTION "Denotes an eDial Server Virtual Server Domain name." SYNTAXOCTET STRING (SIZE (1..64)) OrgString ::= TEXTUAL-CONVENTION STATUScurrent DESCRIPTION "Denotes an eDial Server Organization name." SYNTAXOCTET STRING (SIZE (1..64)) UserString ::= TEXTUAL-CONVENTION STATUScurrent...
  • Page 339 .................................................... -- **************** -- Common Group common OBJECT IDENTIFIER ::= { edial 1 } systemFaults OBJECT IDENTIFIER ::= { common 1 } products OBJECT IDENTIFIER ::= { common 2 } monitoring OBJECT IDENTIFIER ::= { common 3 } -- **************** -- System Faults Group faultFields OBJECT IDENTIFIER ::= { systemFaults 1 } timeStamp OBJECT-TYPE...
  • Page 340 .................................................... notification NOTIFICATION-TYPE OBJECTS{ timeStamp, msgString, systemName, problemText } STATUScurrent DESCRIPTION "A notification indicates detection of an abnormal condition in the system." ::= { systemFaults 2 } -- **************** -- Products Group acs OBJECT IDENTIFIER ::= { products 1 } -- **************** -- Monitoring Group call OBJECT IDENTIFIER ::= { monitoring 1 }...
  • Page 341 .................................................... ActiveCallEntry ::= SEQUENCE { activeCallCallId CallIdString, activeCallOwner DisplayString, activeCallCreator DisplayString, activeCallVanity DisplayString, activeCallLeader DisplayString, activeCallSubject DisplayString, activeCallStartTime DateAndTime, activeCallEndTime DateAndTime, activeCallRecurrence DisplayString, activeCallProject DisplayString, activeCallDepartment DisplayString activeCallCallId OBJECT-TYPE SYNTAXCallIdString MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Call Id for this Active Call." ::= { activeCallEntry 1 } activeCallOwner OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only...
  • Page 342 .................................................... activeCallVanity OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Vanity information for this Active Call." ::= { activeCallEntry 4 } activeCallLeader OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Leader information for this Active Call." ::= { activeCallEntry 5 } activeCallSubject OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Subject Information for this Active Call."...
  • Page 343 .................................................... activeCallRecurrence OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Recurrence information for this Active Call." ::= { activeCallEntry 9 } activeCallProject OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Project information for this Active Call." ::= { activeCallEntry 10 } activeCallDepartment OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Department information for this Active Call."...
  • Page 344 .................................................... ActiveCallLegEntry ::= SEQUENCE { activeCallLegCallId CallIdString, activeCallLegLegId Unsigned32, activeCallLegInfo DisplayString, activeCallLegUpFor Unsigned32 activeCallLegCallId OBJECT-TYPE SYNTAXCallIdString MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Call Id for this Active Call Leg." ::= { activeCallLegEntry 1 } activeCallLegLegId OBJECT-TYPE SYNTAXUnsigned32 MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Leg Id for this Active Call Leg." ::= { activeCallLegEntry 2 } activeCallLegInfo OBJECT-TYPE SYNTAXDisplayString...
  • Page 345 .................................................... -- **************** -- media Group -- Active Media Call table activeMediaTable OBJECT-TYPE SYNTAXSEQUENCE OF ActiveMediaEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Table of all Active Calls with legs that terminate on this physical system." ::= { media 1 } activeMediaEntry OBJECT-TYPE SYNTAXActiveMediaEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION...
  • Page 346 .................................................... activeMediaCallId OBJECT-TYPE SYNTAXCallIdString MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Call Id for this Active Media Call." ::= { activeMediaEntry 1 } activeMediaOwner OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Owner name for this Active Media Call." ::= { activeMediaEntry 2 } activeMediaCreator OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION...
  • Page 347 .................................................... activeMediaStartTime OBJECT-TYPE SYNTAXDateAndTime MAX-ACCESSread-only STATUScurrent DESCRIPTION "Start time for this Active Media Call. If not known, then this variable will have the value corresponding to January 1, year 0000, 00:00:00.0, which is encoded as (hex)'00 00 01 01 00 00 00 00'." ::= { activeMediaEntry 7 } activeMediaEndTime OBJECT-TYPE SYNTAXDateAndTime...
  • Page 348 .................................................... -- Active Media Call Leg table activeMediaLegTable OBJECT-TYPE SYNTAXSEQUENCE OF ActiveMediaLegEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Table of Active Media Call Legs." ::= { media 2 } activeMediaLegEntry OBJECT-TYPE SYNTAXActiveMediaLegEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Active Media Call Leg Table Entry." INDEX{ activeMediaLegCallId, activeMediaLegLegId } ::= { activeMediaLegTable 1 } ActiveMediaLegEntry ::= SEQUENCE { activeMediaLegCallId...
  • Page 349 .................................................... activeMediaLegInfo OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Information for this Active Media Call Leg." ::= { activeMediaLegEntry 3 } activeMediaLegUpFor OBJECT-TYPE SYNTAXUnsigned32 UNITS"Seconds" MAX-ACCESSread-only STATUScurrent DESCRIPTION "Uptime in seconds for this Active Media Call Leg." ::= { activeMediaLegEntry 4 } mediaServerState OBJECT-TYPE SYNTAXINTEGER { active(0),...
  • Page 350 .................................................... mediaAppSharingCurrent OBJECT-TYPE SYNTAXUnsigned32 MAX-ACCESSread-only STATUScurrent DESCRIPTION "Number of current AppSharing legs on this server." ::= { media 6 } mediaAppSharingAllowed OBJECT-TYPE SYNTAXUnsigned32 MAX-ACCESSread-only STATUScurrent DESCRIPTION "Total allowed AppSharing legs on this server." ::= { media 7 } mediaVideoCurrent OBJECT-TYPE SYNTAXUnsigned32 MAX-ACCESSread-only STATUScurrent...
  • Page 351 .................................................... ActiveUserEntry ::= SEQUENCE { activeUserIndex Integer32, activeUserUsername UserString, activeUserDomain DomString, activeUserOrganization OrgString, activeUserStatus INTEGER, activeUserTime Unsigned32, activeUserAddressType InetAddressType, activeUserAddress InetAddress, activeUserPort INTEGER activeUserIndex OBJECT-TYPE SYNTAXInteger32 (1..32767) MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Index for this Active User Entry." ::= { activeUserEntry 1 } activeUserUsername OBJECT-TYPE SYNTAXUserString MAX-ACCESSread-only...
  • Page 352 .................................................... activeUserOrganization OBJECT-TYPE SYNTAXOrgString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Organization name for this Active User." ::= { activeUserEntry 4 } activeUserStatus OBJECT-TYPE SYNTAXINTEGER { idle(0), onPhone(1) MAX-ACCESSread-only STATUScurrent DESCRIPTION "Status of this user." ::= { activeUserEntry 5 } activeUserTime OBJECT-TYPE SYNTAXUnsigned32 UNITS"Seconds" MAX-ACCESSread-only STATUScurrent DESCRIPTION...
  • Page 353 .................................................... activeUserPort OBJECT-TYPE SYNTAXINTEGER (0..65535) MAX-ACCESSread-only STATUScurrent DESCRIPTION "Remote TCP Port for this Active User." ::= { activeUserEntry 9 } -- **************** -- Trunk Group trunkCount OBJECT-TYPE SYNTAXUnsigned32 MAX-ACCESSread-only STATUScurrent DESCRIPTION "Number of PSTN Trunks on this server." ::= { trunk 1 } -- PSTN Trunk Status table trunkTable OBJECT-TYPE SYNTAXSEQUENCE OF TrunkEntry...
  • Page 354 .................................................... trunkIndex OBJECT-TYPE SYNTAXInteger32 (1..8) MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Index for this PSTN Trunk." ::= { trunkEntry 1 } trunkStatus OBJECT-TYPE SYNTAXINTEGER { inService(1), quiescent(2), down(3) MAX-ACCESSread-only STATUScurrent DESCRIPTION "Status of this trunk." ::= { trunkEntry 2 } trunkChannelsFree OBJECT-TYPE SYNTAXInteger32 MAX-ACCESSread-only STATUScurrent DESCRIPTION...
  • Page 355 .................................................... -- **************** -- Site Group -- Stacked Server table stackServerTable OBJECT-TYPE SYNTAXSEQUENCE OF StackServerEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Table with Information on Servers which are members of the local Server Stack." ::= { site 1 } stackServerEntry OBJECT-TYPE SYNTAXStackServerEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Stacked Server Table Entry."...
  • Page 356 .................................................... "Fully qualified domain name for a Stacked Server." ::= { stackServerEntry 2 } stackServerStackName OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Stack name for this Stacked Server." ::= { stackServerEntry 3 } stackServerStatus OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Status of this Stacked Server." ::= { stackServerEntry 4 } stackServerUsers OBJECT-TYPE SYNTAXInteger32...
  • Page 357 .................................................... RemoteSiteEntry ::= SEQUENCE { remoteSiteIndex Integer32, remoteSiteHostname DisplayString, remoteSiteStackName DisplayString, remoteSiteStatus DisplayString, remoteSiteUsers Integer32 remoteSiteIndex OBJECT-TYPE SYNTAXInteger32 (1..32767) MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "Site Connection Index." ::= { remoteSiteEntry 1 } remoteSiteHostname OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Fully qualified domain name for a Site Connection." ::= { remoteSiteEntry 2 } remoteSiteStackName OBJECT-TYPE SYNTAXDisplayString...
  • Page 358 .................................................... DESCRIPTION "User Count for this Site Connection." ::= { remoteSiteEntry 5 } -- **************** -- Data Replication Group replEnabled OBJECT-TYPE SYNTAXINTEGER { disabled(0), enabled(1) MAX-ACCESSread-only STATUScurrent DESCRIPTION "Server Data Replication Enabled." ::= { replication 1 } replStartTime OBJECT-TYPE SYNTAXDateAndTime MAX-ACCESSread-only STATUScurrent DESCRIPTION...
  • Page 359 .................................................... replBackupServerAddress OBJECT-TYPE SYNTAXInetAddress MAX-ACCESSread-only STATUScurrent DESCRIPTION "Data Replication Backup Server Address." ::= { replication 5 } replPeerStatus OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Data Replication Peer Status." ::= { replication 6 } replPeerStatusChange OBJECT-TYPE SYNTAXDateAndTime MAX-ACCESSread-only STATUScurrent DESCRIPTION "Date and time of last Replication Peer Status change. If not known, then this variable will have the value corresponding to January 1, year 0000, 00:00:00.0, which is encoded as (hex)'00 00 01 01 00 00 00 00'."...
  • Page 360 .................................................... replTxPendingUpdates OBJECT-TYPE SYNTAXUnsigned32 MAX-ACCESSread-only STATUScurrent DESCRIPTION "Number of currently data replication updates sent, but not yet confirmed." ::= { replication 10 } replTxCompletedUpdates OBJECT-TYPE SYNTAXUnsigned32 MAX-ACCESSread-only STATUScurrent DESCRIPTION "Count of completed outgoing data replication updates." ::= { replication 11 } replTxUpdateErrors OBJECT-TYPE SYNTAXUnsigned32 MAX-ACCESSread-only...
  • Page 361 .................................................... ::= { replication 15 } replRxUpdateErrors OBJECT-TYPE SYNTAXUnsigned32 MAX-ACCESSread-only STATUScurrent DESCRIPTION "Count of data replication update errors." ::= { replication 16 } -- **************** -- Server Group serverVersion OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only STATUScurrent DESCRIPTION "Server Software Version." ::= { server 1 } -- Server Process Status table serverProcessTable OBJECT-TYPE SYNTAXSEQUENCE OF ServerProcessEntry...
  • Page 362 .................................................... serverProcessName OBJECT-TYPE SYNTAXDisplayString (SIZE (1..32)) MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "The name of this server process." ::= { serverProcessEntry 1 } serverProcessStatus OBJECT-TYPE SYNTAXServerStatus MAX-ACCESSread-only STATUScurrent DESCRIPTION "The status of this server process." ::= { serverProcessEntry 2 } serverProcessWatchdogStatus OBJECT-TYPE SYNTAXServerStatus MAX-ACCESSread-only STATUScurrent DESCRIPTION...

  • Page 363: Application Sharing Proxy Issues

    Application Sharing Proxy Issues Overview Purpose This appendix presents solutions to difficulties with proxy traversal. Contents This appendix covers the following topics and procedures. Topics: Proxy traversal solutions Authentication Logging Uninstall Procedures: To generate a log To automatically uninstall To manually uninstall To enable application sharing logging To generate the log ....................................................

  • Page 364: Proxy Traversal Solutions

    Some issues have arisen during the attempt to contact clients that are situated behind Proxy servers that require Authentication. Because various Proxy standards have been implemented, the issues differ. Alcatel-Lucent has developed helpful tools to deal with these issues. Logging You can generate a log file on the client machine that reports connection processes and proxy traversal details for diagnostic purposes.

  • Page 365: Uninstall

    If the Automatic Uninstall script fails for any reason, then a Manual Uninstall Note: is required. To automatically uninstall ............................................Close all Internet Explorer applications. Alcatel-Lucent recommends using Task Manager to verify that all processes running IExplorer.exe are also terminated..................................................... I - 3 8AL90208USAD ed01 November 20, 2008...
  • Page 366 Select which installer to run, and the location where to run it. If multiple installations are present, Alcatel-Lucent recommends running the most recent version of the installer. The most recent version recognizes the set of all files used in previous versions of ACS’s Application Sharing.
  • Page 367 ..............................................................................................Navigate to the appropriate Conflict directory and run your uninstaller scripts from the appropriate locations. Example: C D c on fl i ct .9 ED CU n in st a ll . ba t CD .. . \c on f li c t. 3 ED CV i ew er U ni n st al l .b at You must uninstall both the Leader and the Viewer components because they Note:...
  • Page 368 .l o g* ED CV i ew er U ni n st al l .b at You will also need to delete any C runtime files that were installed in every Conflict directory in which an Alcatel-Lucent Application Sharing component appears. You must only delete these files in directories of the cache where other...
  • Page 369 After a complete uninstall, you should be forced to download and install the Note: Application Sharing Leader (eDialCollab*.cab) and the Application Sharing Viewer (EDCViewer*.cab) components............................................Connect to the OmniTouch ACS (My Teamwork) Desktop MCU process for Application Sharing sessions..................................................... I - 7 8AL90208USAD ed01...
  • Page 370 ..............................................................................................To retrieve and submit the Application Sharing log file, change directories to the Windows Downloaded Program Files cache. Example: CD "% S ys te m Ro ot % \D o wn lo a de d P ro g ra m F il es " ............................................
  • Page 371 2-26 enterprise number server uninstalling components stack 2-75 A-law 2-10 window position 4-61 user names 2-32 Alcatel OXE SIP gateway 4-30 Application suites Action formats 4-56 Alcatel-Lucent OmniTouch Attachments Unified Communications 2-48 Active allow 4-58 calls Alert IDs...
  • Page 372 Index ..................................................................port limits 2-27 Buddies 4-37 Backplane port usage notification 2-26 Bulk provisioning disconnecting server file format 4-55 ports per organization 2-26 topology 2-87 parameters 4-56 prompt 4-32 Backup users 4-54 quality automated nightly 2-70 Bulk provisioning messages 4-63 recording application 2-36...
  • Page 373 Index .................................................... Calling auto-extending 4-32 contacts by name 4-60 adding 4-20 bridged 2-77 Capacity utilization Control panel distributed 5-13 4-45 Converged application suites expired 2-24 4-31 CD ISO image file 3-27 Conversation window 4-37 invite 4-11 CDR (report) 2-89 Cookies leaders 2-24 domain...
  • Page 374 Index .................................................... digital certificate 2-41 Display name 4-35 4-57 configuration 3-18 filtering 4-36 Distributed conferences 5-13 configure 3-11 gateway DNIS domain 2-47 Dialed Number Identification organization invitation 2-51 4-10 4-36 Service 4-45 4-61 prompt set 2-33 type 4-61 status 4-60 name server Email Delegates...
  • Page 375 Index .................................................... First-in-first-out (FIFO) 4-10 call 4-44 LDAP administrator ID 2-47 FQDN data 5-17 Fully Qualified Domain administrator password 2-47 Instant Messaging Name 2-40 pop-up 4-36 Microsoft Active Directory FQDN (fully qualified domain 2-45 presence 4-36 name) queries 2-44 sending 4-60 Framing 2-11...
  • Page 376 Index ..................................................................Live Communication Server SIP Microsoft Office Communicator 4-59 4-59 O OEM partners allowing conferences 4-32 Load sharing strategy 2-11 Offline contact 4-60 conferencing license 2-67 Lock video client 4-59 One-time conference call 4-30 user 4-59 Lock video mcu 4-59 Open source software 2-69...
  • Page 377 Index .................................................... global 2-10 AMDS 4-33 deleting 2-33 name value pairs 4-57 application sharing 2-26 Proxy 4-62 Participants audio 2-26 Proxy traversal access codes 4-46 authentication 2-49 PSTN active gateway cards 2-76 capacities 2-64 anonymous 2-24 interfaces limits participant/leader access code networks 2-10 2-11...
  • Page 378 Index .................................................... phone 4-29 Restricting Sequential 2-11 users telephone number 4-55 4-56 Serial administration console Retry count 2-113 3-24 user 5-13 RFC2833 payload type 2-13 Serial console user name 4-62 Round robin 2-11 Serial port console Registrar 4-62 Route management 2-110 Server IP Address Regular expressions...
  • Page 379 Index .................................................... UC alarm and alert 2-98 engine ID 2-96 Standalone servers 3-21 VoIP monitoring 2-96 Static routes 2-111 Service URI 2-116 password 2-96 Status indicators text 5-18 Session Initiation Protocol (SIP) passwords 2-96 2-97 Subnets privacy passwords 2-97 addresses 2-100 Shutting down server 3-26...
  • Page 380 Index .................................................... Third-party status 5-13 looking up 4-76 clients 2-14 T1/CAS 2-11 mobile gateway 2-67 software 2-68 utilization names 4-55 4-62 Time 2-29 utilization graph preferences 2-51 4-34 Time zones Trusted hosts restricting setting 2-22 2-29 modify 2-114 settings 2-51 4-28 Timeout modify ECS host IP address...
  • Page 381 Index .................................................... settings 2-14 4-62 server administration emails 2-22 users 2-67 server name Video camera automatically turn on 4-39 Web interface language Video client settings Windows HOOK lock 4-15 ................Video configuration automatic 4-38 errors 2-91 Viewer components report 4-43 Visual indicator 2-24 XML file...
  • Page 382 Index ......................................................................................................I N - 1 2 8AL90208USAD ed01 November 20, 2008...

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Omnitouch advanced communication server 7.1.4

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