Alcatel-Lucent OmniTouch Administration Manual page 201

Provisioning and Account Management
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Note:
More than one Operator can monitor the same queue. Users are processed on a first-in first-out
basis (FIFO). After a user has 3 bad attempts dialing into a conference, the user is given the
option to press 0 (zero) to speak with an operator. During a call, a user can press ##0 (pound-
pound-zero) to request operator assistance. The operator views and manages requests for
assistance through the Operator Console which is a 1-page web application. Through this console,
an Operator can:
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Operator Conference ID
AMDS User, AMDS Ports
When the settings for a user account are completed or revised, click the
button.
A user account may be deleted by clicking the
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November 20, 2008
Operators may only service the operator queue that is defined for their organization.
Sign-In/Sign-out
Select the next person in the queue and speak with that person
Disconnect the person from the system (hang up)
Place the person on hold
Mute the person
Transfer the person back to the call they were in before speaking with the operator
Search the conference database for a conference by owner (wild card supported),
date/time range, conference name, project, and department
Transfer the person into a conference/call
View and manage the legs of a running conference/call
This is the ID of the Queue that is assigned to
this Operator.
User has access to the Automated Message
Delivery System interface (see AMDS
(Automated Message Delivery System)
settings). This feature will only be available to
customers who have purchased and enabled the
AMDS application.
button.
Delete User
Manage user settings
Save Changes
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