Alcatel-Lucent OmniTouch Administration Manual page 296

Alert/Alarm Impact
IVR-3001 Service offered
by the
General
component
Alert/Alcatel-
was
Lucent Server
temporarily
Alert
unavailable.
IVR-7001 Service offered
by the
General
component is
Alarm/Alcatel-
unavailable.
Lucent Server
Alarm
LIC-4001 Service offered
by the
General Alert /
component is
Alcatel-Lucent
running but
Server Alert
may be
impacted soon.
LIC-7001
General
Alert/Alcatel-
Lucent Server
Alert
Severity Description
Major This alert is raised if the
IVR/Incoming call server
service experiences a reset.
This service is the IVR and
voice prompt engine of the
server.
Critical This alarm is raised if the
IVR/Incoming call server
service experiences a reset
and has not yet properly
restarted. This service is
the IVR and voice prompt
engine of the server.
Minor This alarm is raised if the
License in use by the
system is set to expire in a
certain number of days.
Informational
Instance Action
Incoming call server Check that the service
restart at is currently running
' . $date . ' and monitor for any
further instances. No
immediate action
required. Call Customer
Support as soon as
possible if this reoccurs.
Pull IVR logs.
Incoming call server Call Customer Support
restart again at ' . as soon as possible if
$date . ' Will not send this service is currently
more mail until in use and the service
server restarts does not restart within
successfully' 10 minutes. Pull IVR
logs.
License expiring in Contact your sales or
$daysleft days support representative
to obtain a new license
immediately.
The license for server Contact your Alcatel-
will expire on ' . $date Lucent service
. ' Please contact your representative.
Alcatel-Lucent
service
representative.
(e.g., The license for
dev01.dev.edial.office
will expire on Sun,
01-Apr-2007. Please
contact your Alcatel-
Lucent service
representative.)