J: Frequently Asked Questions - Ricoh GlobalScan Administrator's Manual

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Q. What does the GlobalScan Server do?
A. The Server acts as a digital document routing system that accepts scanned documents (from
properly equipped multifunctional devices) and creates digital files for electronic transmission
over your network as an attached email, fax or file.
Q. Can GlobalScan reduce my overnight delivery costs?
A. Yes! GlobalScan can significantly reduce your overnight package delivery expenses by
scanning your documents and sending them in a PDF format at a fraction of the cost. What's
more, the document is delivered to its destination within seconds, not one or more days.
Q. How many multifunctional devices can a single GlobalScan Server service/support?
A. GlobalScan will support up to 250 enabled MFDs with a single GlobalScan Server installed
within your organization.
Q. What is required to connect a multifunctional device to a GlobalScan Server?
A. See System Requirements and Specifications.
Q. Which email systems are supported by GlobalScan?
A. GlobalScan sends email via Lotus Notes, Microsoft
servers, with or without Authentication.
Q. What is GlobalScan Workflow Suite Standard Edition?
A. GlobalScan Workflow Suite Standard Edition is a server-based software application bundled
with GlobalScan v3.1. This open and scalable solution allows users to capture, process and
distribute document to multiple locations, including email, folder, fax, EDMS (Enterprise
Document Management Systems), FTP and SFTP, Microsoft SharePoint, Lotus
Dominos.Doc and any ODBC-complaint database.
Q. How does GlobalScan communicate with our mail server?
A. GlobalScan uses LDAP or LDAPS (secure LDAP) to access all the Global Address Books
that reside on your mail server.
Q. What is the advantage of LDAP and LDAPS?
A. Since GlobalScan Server is installed on the same network as the Global Address Book,
GlobalScan is able to access stored directory information on your server, using LDAP. This
means that the GlobalScan Server does not maintain its own Address Book, resulting in less
administrative burden on the system and Administrator. LDAPS adds another layer of
security by encrypting the exchange of data between the GlobalScan Server and LDAP
Directory Server. Note: The Directory Server must also support LDAPS, otherwise address
lookup through LDAPS is not supported.
Q. Are the documents that I send secure?
A. Yes, provided HTTPS is used. Each document scanned to the GlobalScan Server can be
transmitted using SSL (Secure Sockets Layer) and is designed to protect passwords and
content from prying eyes.
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