AT&T MERLIN 3070 Administration Manual page 43

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NOTE: Later on in the administration process, you maybe assigning voice terminals
to Call Distribution groups. These are groups of employees such as customer ser-
vice representatives or order-entry clerks who share responsibility for answering
telephone calls. If you assign outside lines to a Call Distribution group, the system
directs incoming calls on these lines to the next available voice terminal in the group.
(For a detailed explanation of Call Distribution, see page 81.)
If you plan to associate individual lines or line pools with Call Distribution groups,
keep these points in mind as you assign lines and line pools to your voice terminals:
If you plan to assign an individual line or line pool to a Call Distribution group,
you must assign the line or line pool to every voice terminal in the group.
Generally speaking, lines and line pools assigned to Call Distribution groups
should not be assigned to voice terminals outside the group. You can assign
the lines to an attendant, however, if you want the attendant to answer calls when
all the voice terminals in a group are busy.
Follow the procedures below to assign individual lines to buttons and to assign in-
dividual voice terminals Button Access or Dial Access to line pools. Be sure you have
a completed Voice Terminal Configuration Form for each voice terminal you'll be
administering.