AT&T MERLIN 3070 Administration Manual
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AT&T MERLIN 3070 Administration Manual

AT&T MERLIN 3070 Administration Manual

With feature module 5
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AT&T
MERLIN®
COMMUNICATIONS SYSTEM
ADMINISTRATION MANUAL:
MODELS 1030 AND 3070
WITH FEATURE MODULE 5

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Summary of Contents for AT&T MERLIN 3070

  • Page 1 AT&T MERLIN® COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL: MODELS 1030 AND 3070 WITH FEATURE MODULE 5...
  • Page 2 MERLIN COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL: MODELS 1030 AND 3070 WITH FEATURE MODULE 5...
  • Page 3 Copyright © 1986 by AT&T Printed in U.S.A. MERLIN is a registered trademark of AT&T. Issue 1 May 1986...

  • Page 4: Table Of Contents

    Table of Contents Page Page How to Use This Manual Establishing Enhanced Night Service Administering Night Service with Group Administration Overview Administering Your System for the First Time Assignment Making Changes to Your System Later Administering Night Service with Extra Alert MERLIN System Components Administering Night Service with Outward The Model 1030 Control Unit and Expansion...

  • Page 5: How To Use This Manual

    How to Use This Manual The advanced technology of the MERLIN® communications system offers a flex- ibility that allows you to customize the system to meet your particular business com- munication needs. As system administrator, you’ll probably be responsible for establishing the basic operating conditions of your MERLIN system immediately after installation.
  • Page 6 If you are changing some options or features that are already in place: 1. Review the information in “Preparing to Administer Your System," page 16. 2. Using the Table of Contents, Index, or page references in “MERLIN System Features,” page 136, locate the procedure for the option or feature you want to change and perform the necessary steps in the procedure.

  • Page 7: Administration Overview

    Administration Overview Because the effects of system administration are wide-ranging, only you or someone you delegate should perform administration procedures. The term administer as used in this manual refers to the act of establishing certain options and features that have systemwide impact, such as assigning the outside lines that each voice terminal can access or defining System Speed Dial codes for everyone in the system to use.
  • Page 8 The MERLIN system is designed to be up and running with a minimum amount of administration. However, certain administration procedures are required to set up newly installed system, depending on the conditions of your communications en- vironment and the options you choose. For example, if you want to use the Call management System (CMS) with your basic MERLIN system, you must administer your system to be compatible with CMS.

  • Page 9: Making Changes To Your System Later

    MAKING CHANGES TO YOUR SYSTEM LATER Changing system features that were administered from the administrator/attendant console or programmed at individual voice terminals is a simple process. You just turn to the section of this manual that gives the procedure for assigning the feature or option you want, and follow the instructions.
  • Page 10 Customize with Additional System Options These procedures are optional. Perform them at the administrator/attendant console whenever you want to add these features to your system. Assign call restrictions. Administer Automatic Route Selection. Assign voice terminals to groups for Group Page. Assign voice terminals to groups for Group Call Distribution.

  • Page 11: Merlin System Components

    MERLIN System Components When performing your administration tasks, you work with three components of the MERLIN system: the control unit, the administrator/attendant console, and individual voice terminals. You may also have some optional equipment that adds teatures and capabilities to your system but does not affect system administration. The following descriptions will help you become familiar with the components that make up your system.
  • Page 12 2. Processor Module: Works in conjunction with Page jack. Connects a loudspeaker paging Feature Module 5 to control system operating system. With an adapter, you can have up to conditions. three paging zones. Music-In jack. Connects a music source for Switches A, B, C, D, E, F, G, and H.
  • Page 13 Addition of the Expansion Unit changes the Model 1030 control unit to a Model 3070 control unit and increases overall system capacity to 30 lines and 70 voice terminals. The unit can accommodate: Up to two Power Modules Up to four Line Modules Up to four Voice Terminal Modules The second Power Module is required for systems with more than 20 lines or more than 60 voice terminals.

  • Page 14: The Administrator/Attendant Console

    THE ADMINISTRATOR/ATTENDANT CONSOLE The administrator/attendant console is the voice terminal connected to the intercom 10 Voice Terminal Module jack in the control unit. The console operates in either of two ways, depending on which mode you put it in. It functions as your primary attendant console under day-to-day call-handling conditions.
  • Page 15 Administrator/Attendant Consoles for Small Systems* in Administration Mode Call Rstr button: Used when setting lines to detect 1. T/P switch: Set to P when performing system a toll prefix or area code only and when assigning administration. outward and toll call restrictions. 2.
  • Page 16 Administrator/Attendant Consoles for Large Systems* in Administration Mode 1. T/P switch: Set to P when performing system administration. 10. Shift button: Used to access Auto Intercom buttons for inter- com numbers 40 through 69. 2. Adm Tel button: Used when assigning lines to voice terminals and assigning voice terminals Dial Access to Line Pools.

  • Page 17: Using The Console

    Using the Console If you have an administrator/attendant console for small systems, you’ll use Auto in- tercom buttons on your console to specify particular voice terminals during ad- ministration. If you have an administrator/attendant console with Attendant Intercom Selector for large systems, you’ll use Shift buttons along with your Auto Intercom but- tons.

  • Page 18: Optional Equipment

    OPTIONAL EQUIPMENT You also may have optional equipment that adds features and capabilities to your system. Attendant Intercom Selector. Provides an attendant with 70 Auto Intercom buttons. Basic Telephone and Modem Interface. Connects telephones and data com- munication devices such as autodialers, answering machines, cordless telephones, facsimile machines, and auto-answer or originating modems to your MERLIN system.

  • Page 19: Preparing To Administer Your System

    Preparing to Administer Your System Before you start to administer your system, review this section to make sure you have the information and completed forms that you need. Preparation Procedures Decide how people will access outside lines. Complete your System and Voice Terminal Configuration Forms. Schedule a time to perform administration procedures.

  • Page 20: The Square Vs. Pooled Decision

    THE SQUARE VS. POOLED DECISION For systems that have just been installed, you have to make a decision about a basic system characteristic— how people access outside lines with their voice terminals. You have the option of setting your system to be either square or pooled. In a square system, each outside line can appear on a separate button at each voice terminal.
  • Page 21 Lines are assigned to the same buttons at each voice terminal. EXAMPLE OF STANDARD SQUARE CONFIGURATION Pages 31 through 34 explain how to assign lines to buttons on voice terminals in a standard square configuration. Customized Square Configurations. In a customized square configuration, you assign individual lines or groups of lines to selected voice terminals with similar re- quirements for placing and receiving calls.
  • Page 22 A customized square configuration is the most appropriate system arrangement for Ultimate Motors’ varied communication requirements. The administrator assigns the three WATS lines and three of the eight local lines to the sales and clerical staff. The service department voice terminals get three different local lines and the Foreign Exchange line.

  • Page 23: About Pooled Systems

    About Pooled Systems In a pooled configuration, you group several outside lines together into a pool that people can access with a single button on their voice terminals. When they place a call, they either touch the button assigned to a particular line pool (Button Access to Line Pools) or touch a Pool Access button and dial the code of the pool best suited for this type of call (Dial Access to Line Pools).
  • Page 24 Line use is very efficient in a pooled system, so you may need fewer outside lines than you would with a square system. Furthermore, more programmable buttons on voice terminals are available for assignment as special-purpose line buttons or feature buttons. Main pool = Lines A, B, C Line pool 2 = Lines E, F Line pool 3 = Lines G, H...
  • Page 25 Button Access vs. Dial Access to Line Pools. You can choose one of two access options for line pools: Button Access to Line Pools or Dial Access to Line Pools. Because you set a switch for this option on your control unit, the method you select will be used at all the voice terminals in your system.

  • Page 26: The Forms And Labels You Need

    THE FORMS AND LABELS YOU NEED Before you begin performing administration procedures, be sure to complete all the necessary forms: A System Configuration Form to keep a record of how the lines in your system are arranged. Voice Terminal Configuration Forms to record the lines and features assigned to all voice terminals.

  • Page 27: Basic Administration

    Basic Administration Once your system planning and paperwork are complete, you can perform basic ad- ministration procedures. The chart below lists the procedures described in this sec- tion. Remember that if you are administering a new system that has just been in- stalled, some of these basic procedures maybe required to set the proper operating conditions for your particular environment, and you must perform them first before you goon to do any other system administration.

  • Page 28: Setting Your Control Unit

    SETTING YOUR CONTROL UNIT The first step in customizing the MERLIN system is to set the control unit to the operating conditions you select. IMPORTANT If your control unit has been set previously and you just want to change the setting of a particular switch, be sure to read “Changing Your System Later,”...
  • Page 29 5. Set switch G. NOTE: The instructions that follow apply if switch F is set to Pooled (up}. If switch F is set to Square (down), switch G may be set to either posi- tion without having any effect on the system. If you have decided to arrange your pooled system so that people can access line pools directly by simply touching the associated button on a voices terminal, set switch G to Button Access (down).

  • Page 30: Changing Your System Later

    CHANGING YOUR SYSTEM LATER Basic changes to the way your system operates—that is, changes to the switch set- tings on the control unit—may erase important system administration that is now in place. To change switch settings, turn to “Setting Your Control Unit," page 25, and follow the instructions for the switch you want to reset.

  • Page 31: Entering And Leaving Administration Mode

    ENTERING AND LEAVING ADMINISTRATION MODE Administration mode is an operating state of your control unit and of your administrator/attendant console that is very different from their everyday state of operation. With the system in administration mode you are able to set up or change systemwide options or features.

  • Page 32: Specifying Touch-Tone Or Rotary Signaling

    SPECIFYING TOUCH-TONE OR ROTARY SIGNALING When your system is installed, it is set to generate Touch-Tone signals. If some of your lines are rotary, you need to reset your system accordingly. If you have rotary lines or if you are not sure what type of lines you have, follow the procedure below. If all your lines are Touch-Tone, turn to the next page to continue administering your system.

  • Page 33: Setting Your System To Operate With The Call Management System

    SETTING YOUR SYSTEM TO OPERATE WITH THE CALL MANAGEMENT SYSTEM If your business has the Call Management System (CMS) for the MERLIN Com- munications System, you need to set your basic MERLIN system to be compatible with this automatic call distributor. If you do not have CMS, go on to the next section, “Setting Up Square Systems.”...

  • Page 34: Setting Up Square Systems

    SETTING UP SQUARE SYSTEMS In square systems, individual lines appear on separate buttons at voice terminals. If you want a standard square system, you will give all your voice terminals access to the same outside lines and assign the lines to the same buttons at every voice terminal.
  • Page 35 Order in Which the System Assigns Lines in a Square System Intercom- V o i c e Intercom- R i n g...

  • Page 36: Preparing To Assign Lines To Voice Terminals

    Preparing to Assign Lines to Voice Terminals If you want to have a standard square system and have eight or fewer lines, your system has already been set up for you. The system automatically assigns the lines plugged into control unit jacks A0 through 62 to the eight line buttons above the dial pad on each voice terminal.
  • Page 37 5. Touch the appropriate line buttons to add or remove lines from this voice terminal. The green light next to each line button tells you the current status of the line. Each succesive touch of a line button gives you one of the following codes: Green light on = line is assigned to this voice terminal Green light off = line is not assigned to this voice terminal...

  • Page 38: Setting Up Pooled Systems

    SETTING UP POOLED SYSTEMS In pooled systems, you group similar types of outside lines into a line pool. A person with access to that line pool either presses a button or dials a code to get one of the interchangeable lines in the pool. For example, you might group five local lines into one pool, three in-state WATS lines into a second pool, and two cross-country WATS lines into a third pool.

  • Page 39: Assigning Lines To Line Pools

    Assigning Lines to Line Pools Follow the procedure below to set up line pools. 1. If you have not already done so, enter administration mode by follow- ing the boxed instructions onn page 28, 2. Touch Adm pool. If your lines aren’t in use, the iights next to the administration mode but- tons stop flashing, the green light next to Adm Pool becomes steady.

  • Page 40: Preparing To Assign Lines To Buttons And Set Up Access To Line Pools

    Preparing to Assign Lines to Buttons and Set Up Access to Line Pools You can assign individual lines and line pools to particular buttons on voice terminals and remove them from buttons whenever necessary, You can also assign individual voice terminals Dial Access to selected line pools. Before you begin assigning lines and line pools to buttons on voice terminals or assigning voice terminals Dial Ac- cess to Line Pools, please read the following information.
  • Page 41 Order in Which the System Assigns Lines and/or Line Pools in a Pooled System Pool Pool Intercom- Voice Intercom- Ring...
  • Page 42 Note that none of the voice terminals in your system come with preprinted but- ton labels. Be sure to label the buttons with the correct numbers for the individual lines and line pools that you assign to the voice terminal. If you set switch G on your control unit for Button Access to Line Pools, the system automatically assigns Pool 9, the main pool, to the two buttons above lntercom- Voice on voice terminals.
  • Page 43 NOTE: Later on in the administration process, you maybe assigning voice terminals to Call Distribution groups. These are groups of employees such as customer ser- vice representatives or order-entry clerks who share responsibility for answering telephone calls. If you assign outside lines to a Call Distribution group, the system directs incoming calls on these lines to the next available voice terminal in the group.

  • Page 44: Assigning Individual Lines To Buttons

    Assigning Individual Lines to Buttons To assign individual lines to buttons: 1. If you have not already done so, enter administration mode by following the boxed instructions on page 28. 2. Touch Adm Tel. The lights next to the administration mode buttons stop flashing, and the green light next to Adm Tel becomes steady.

  • Page 45: Assigning Line Pools To Buttons (Button Access To Line Pools)

    Assigning Line Pools to Buttons (Button Access to Line Pools) If you have few line pools and do not use Automatic Route Selection, you will probably prefer to set your control unit and administer your voice terminals for Button Access to Line Pools.

  • Page 46: Assigning Dial Access To Line Pools 4

    Assigning Dial Access to Line Pools If you have a pooled system and switch G on the control unit is set to Dial Access (up), you can assign individual voice terminals Dial Access to selected line pools. With this arrangement, a person can access any line pool by touching the Pool Access button and dialing the access code for the pool (9 for the main pool or 890 through 899 for additional pools).
  • Page 47 When your system is first set up, all your voice terminals have access to all the line pools in the system. Follow the procedure below to assign voice terminals Dial Access to particular line pools. 1. If you have not already done so, enter administration mode by follow- ing the boxed instructions on page 28.

  • Page 48: Customizing With Additional System Options 4

    Customizing with Additional System Options Once basic administration is completed, you can assign additional options to your system. The chart below lists the systemwide features described in this section. You may not need all of these features to meet your immediate business needs. Read the description of each procedure first to see if it applies to you.

  • Page 49: Assigning Call Restrictions To Voice Terminals 4

    ASSIGNING CALL RESTRICTIONS TO VOICE TERMINALS When your system is first installed, all voice terminals can be used to place inter- com, local, and toll calls. If you want, you can restrict selected voice terminals to in- tercom or local calls only. If those restrictions are too extreme, you can setup allowed lists, which contain groups of numbers that can be dialed regardless of a voice ter- minal’s call restrictions.

  • Page 50: Assigning Outward And Toll Call Restrictions 4

    Assigning Outward and Toll Call Restrictions You may want to restrict some voice terminals to intercom or local calls only if, for example, these employees do not need to make outside or long distance business calls. You probably also want to restrict any voice terminal located in a public area such as a lobby.
  • Page 51 7. Refer to the Voice Terminal Configuration Form for this user to see what restrictions you plan to assign to this voice terminal. Then touch Call Rstr until the green light beside it shows that code for the call restrictions you want this voice terminal to have.

  • Page 52: Setting Up Allowed Lists 4

    Setting Up Allowed Lists Call restriction by allowed lists adds a group of permitted numbers to the calling range of an outward- or toll-restricted voice terminal. Permitted numbers consist of an area code, an exchange code (the first three digits of a 7-digit telephone number), both codes, or an emergency number such as 911.
  • Page 53 Follow the procedure below to set up allowed lists. 1. If you have not alrady done so, enter administration mode by follow- ing the boxed instructions on page 28. 2. Touch Adm Misc. The lights next to the administration mode buttons stop flashing, and the green light next to Adm Misc becomes steady 3.

  • Page 54: Assigning Allowed-List Call Restrictions 5

    Assigning Allowed-List Call Restrictions Once you have created an allowed list you can assign it to any voice terminal. Follow the procedure below to assign allowed-list call restrictions. 1. If you have not already done so, enter administration mode by follow- ing the boxed instructions on page 28.
  • Page 55 A VOICE TERMINAL ACCESS TO ALLOWED LISTS List List List List List List List List...

  • Page 56: Administering Automatic Route Selection (Ars) 5

    ADMINISTERING AUTOMATIC ROUTE SELECTION (ARS) Using the most economical method available to place each business call can mean significant savings for your company. Routing calls efficiently is especially impor- tant if you have several different line pools, such as local, WATS, Foreign Exchange (FX), or tie lines, or if you use an alternate long distance company.

  • Page 57: Overview Of Ars Administration 5

    Overview of ARS Administration You follow the six steps listed below to set up and activate ARS. Steps 1 through 4, the planning steps, are described in detail on pages 58 through 73. If you’ve already filled out the ARS table forms provided in the Planning Guide for the MERLIN System or if you want to change an existing ARS operation, turn to page 73 to begin carrying out steps 5 and 6, administration and activation of ARS.

  • Page 58: About Ars Tables 5

    About ARS Tables You administer ARS by setting up two default tables, Tables 8 and 9, and up to eight other tables, Tables 0 through 7, to route specific types of calls. Tables 0 through 7 may be any combination of 3-digit or 6-digit tables, as explained below and illustrated on the following two pages.
  • Page 59 TYPICAL 6-DIGIT TABLE TYPICAL 3-DIGIT TABLE...
  • Page 60 TYPICAL DEFAULT AND SPECIAL NUMBERS TABLES Pool, Absorb, and Other Digits Section. The Pool column of each ARS table con- tains the numbers of your line pools (9, 890 through 899), listed in the order you want them selected for calls made to the area codes and exchanges entered in the Area Code/Exchange section.

  • Page 61: Preparing Ars Tables For A Typical Business 5

    The Other Digits column of each of the ARS tables contains up to 20 additional characters required to place a call using the line pool specified in the corresponding entry in the Pool column. These characters are typically access codes and account codes needed to place calls using an alternate long distance company.
  • Page 62 Pool 892 contains the two Northeastern (Band 1) WATS lines. This pool can on- ly be used for calls to Massachusetts, Rhode Island, Connecticut, eastern New York, eastern Pennsylvania, Delaware, Maryland, and Washington, D.C. It is the least expensive way to make calls to area codes 413,617,401,203,212, 516,718, 914, 717, 215 (except the 465 exchange), 302, 301, and 202.
  • Page 63 Frank begins by selecting the default routing for toll calls. The toll dialing entries on his worksheet look like this: Automatic Route Selection Worksheet Number of exchanges in your local calling area: T = Toll, L = Local Default line pool for toll calls: Backup line pool Default line pool for local calls: Backup line pool...
  • Page 64 The cross-country (Band 5) WATS lines are the preferred method for calling most area codes around the country, so Pool 893 should be the default toll route. WHIZ is a less economical but still acceptable backup method for placing these calls. In the Forms for Automatic Route Selection Tables, Frank makes “893”...
  • Page 65 Next, Frank selects the default routing for local calls. The local dialing entries on his worksheet look like this: Automatic Route Selection Worksheet Number of exchanges in your local calling area: Type of Number of Area Codes or Exchanges Line Type Dialing for which Line Pool is Used Pool Number...
  • Page 66 Two line pools can be used for calls within area code 201. • For the 20 exchanges in Prime’s local calling area, the local lines are more economical. • For all other exchanges in area code 201, the in-state WATS lines are more economical.
  • Page 67 Once he has setup both default tables, Frank goes on to plan tables to route calls to specific area codes and exchanges for which Primo has low-cost line pools. Setting Up 6-digit Tables. Frank begins by checking his list of line pools to see what 6-digit tables he needs to set up.
  • Page 68 The completed form for Table 0 looks like this: Form for Automatic Route Selection Table Total number of 6-digit tables: _ Is this a 6-digit table? Table 0 Area Code/Exchanges #6000 ___ #6001 ___ #6002 ___ #6003 ___ #6004 ___ #6005 ___ #6006 ___ #6007 ___...
  • Page 69 Setting Up 3-digit Tables. The rest of Frank’s tables will be 3-digit tables. These tables specify line pool routing for calls to specific area codes or exchanges. Frank begins numbering these tables with 7, the highest number available, then numbers down (6, 5, etc.).
  • Page 70 The completed form for Table 7 looks like this: Form for Automatic Route Selection Table Is this a 6-digit table? ___ Table 7 Area Code/Exchanges #6700 ___ #6701 ___ #6702 ___ #6703 ___ #6704 ___ #6705 ___ #6706 ___ #6707 ___ #6708 ___ #6709 ___ #6710 ___...
  • Page 71 Next, Frank checks his list to see what types of toll calls should have special routing. He has line pools suitable for calls to area code 609 only, to 13 other area codes in the Northeast, and to area codes in Canada. He plans to set up an ARS table for each of these types of calls.
  • Page 72 The completed form for Table 6 looks like this: Form for Automatic Route Selection Table this a 6-digit table? ____ Table 6 Area Code/Exchanges #6602 ___ #6604 ___ #6600 ___ #6601 ___ #6603 ___ #6606 ___ #6607 ___ #6608 ___ #6609 ___ #6605 ___ #6610 ___...
  • Page 73 Frank’s next step is to set up a table to route calls to area codes served by Prime’s Northeastern (Band 1) WATS line pool. He begins by entering those 13 area codes in the Area Code/Exchange section of the form for Table 5. Because the Northeastern WATS line pool is the least expensive method of calling these area codes, Frank makes “892”...
  • Page 74 The completed form for Table 5 looks like this: Form for Automatic Route Selection Table ls this a 6-digit table? ___ Table 5 Area Code/Exchanges #6500 ___ #6501 ___ #6502 ___ #6503 ___ #6504 ___ #6506 ___ #6505 ___ #6507 ___ #6508 ___ #6509 ___ #6510 ___...
  • Page 75 There is one more group of area codes that Primo employees call for which a par- ticular line pool should be used. These are the area codes of Prime’s Canadian distributors. WHIZ is the only company-approved method for these calls. Frank makes Table 4 his routing table for calls to Canada.
  • Page 76 The completed form for Table 4 looks like this: Form for Automatic Route Selection Table Is this a 6-digit table? Table 4 Area Code/Exchanges #6402 ___ #6400 ___ #6401 ___ #6403 ___ #6404 ___ #6405 ___ #6406 ___ #6407 ___ #6408 ___ #6409 ___ #6411 ___...

  • Page 77: Preparing To Administer Ars Tables 7

    Preparing to Administer ARS Tables Use the Forms for Automatic Route Selection Tables provided in the Appendix to set up ARS tables for your business, if you haven’t done so already. It’s important to prepare these tables carefully so that your business gains the maximum benefit from ARS.
  • Page 78 4. Dial the 2-character code #6 5. Dial the table number (0 through 7). 6. Dial the number (00 through 99) of the entry you want to record in the table For 6-digit tables, Entry 00 is the area code and entries 01 through 99 are exchanges within that area code.

  • Page 79: Administering Pool, Absorb, And Other Digits Sections Of Ars Tables

    Administering Pool, Absorb, and Other Digits Sections of ARS Tables To administer the Pool, Absorb, and Other Digits section of each table, follow the pro- cedure below. Tables 0 through 9 contain specific pool numbers plus absorption codes, where needed, and any access numbers required for an alternate long distance company.
  • Page 80 9. If you to remove any entry from a table, perform steps 3 through 5 and then touch Drop. 10. Repeat steps 3 through 8, or perform step 9, for each table entry you want to administer. You must repeat steps 3 through 8 in order to add or change the pool number, other digits, or absorption type of an entry.

  • Page 81: Activating And Deactivating Ars 7

    Activating and Deactivating ARS Once ARS tables have been set up, you can activate or deactivate the ARS feature by entering administration mode and dialing a code. When ARS is activated, voice terminal users simply touch a Pool Access button, lift the handset, and dial the telephone number they want to reach.

  • Page 82: Assigning Voice Terminals To Groups For Group Page

    ASSIGNING VOICE TERMINALS TO GROUPS FOR GROUP PAGE It maybe convenient to page a particular group of employees such as department heads, committee members, or a project team without disturbing the entire staff. You can use the Group Page feature to page up to ten people through their voice terminal speakers.
  • Page 83 6. Repeat steps 3 trough 5 for each paging group in which you want to assign or remove voice terminals. 7. lf you have a printer, you can get a printout to make sure your paging groups are set up the way you want them. A typical printout appears below, To order a printout, dial the 4-character code #903.

  • Page 84: Assigning Voice Terminals, Lines, Or Line Pools To

    ASSIGNING VOICE TERMINALS, LINES, OR LINE POOLS TO GROUPS FOR GROUP CALL DISTRIBUTION Your business may have groups of employees with similar responsibilities, anyone of whom can provide information or some other service to callers from within or from outside your business. If you assign their voice terminals to a Call Distribution group, your MERLIN system directs calls that are placed to the group to each voice ter- minal in turn.

  • Page 85: Preparing To Administer Group Call Distribution

    Preparing to Administer Group Call Distribution As you administer Group Call Distribution, keep these points in mind: You may have up to six Call Distribution groups. • Each group can contain as many as 15 voice terminals. • You can assign a voice terminal to more than one group. •...
  • Page 86 7. Repeat steps 3 through 6 for each Call Distribution group you want to set up or change. 8. If you have a printer, you can request a printout to make sure your Call Distribution groups are set up the way you want them. A typical printout is illustrated below. To get a printout, dial the 4-character code #906.

  • Page 87: Setting The System For One-Touch Hold With

    SETTING THE SYSTEM FOR ONE-TOUCH HOLD WITH CALL ANNOUNCEMENT People in your business may want to put an outside call on hold while they place an intercom call. If you have administered One-Touch Hold with Call Announcement, they can do this by touching the Auto Intercom button of the coworker they want to contact.
  • Page 88 To administer One-Touch Hold with Call Announcement or to change from One-Touch Hold with Call Announcement to One-Touch Transfer, follow the procedure below. 1, If you have not already done so, enter administration mode by following the boxed instruction on page 28, 2.

  • Page 89: Establishing Enhanced Night Service 8

    ESTABLISHING ENHANCED NIGHT SERVICE The MERLIN system offers several options for after-hours telephone operation. You can administer these features in any combination to meet the current needs of your business. The four Enhanced Night Service options are summarized below, then explained in more detail in the following pages.
  • Page 90 Follow the procedure below to add voice terminals to or remove them from Night Ser- vice groups. 1. If you have not already done , enter administration mode by following the boxed instructions on page 28. 2. Touch Adm Misc. The lights next to the administration mode buttons stop flashing and the green light next to Adm Misc becomes steady.
  • Page 91 NIGHT SERVICE INFORMATION G r o u p # 0 : Group # 1: 24 25 Group # 2: Group # 3: Group # 4: 63 64 Password: 1470 Current Day: MONDAY Turn on at: Turn 2 3 : 5 9 2 3 : 5 9 SUNDAY 1 6 : 3 0...

  • Page 92: Administering Night Service With Extra Alert

    Administering Night Service With Extra Alert If your system includes the optional Services Module, you can associate extra-alerting devices such as bells and flashing lights with specific lines or line pools. Then, when Night Service is activated, the device rings or flashes whenever a call comes in on one of the designated lines.

  • Page 93: Administering Night Service With Outward Restriction

    Administering Night Service With Outward Restriction This Night Service feature prevents unauthorized after-hours use of your business’ telephones. When Night Service with Outward Restriction is in effect, staff members who know the Night Service password can make calls on their voice terminals as usual.
  • Page 94 4. To administer an allowed list of emergency telephone numbers, dial the 4-character code then perform one of the following operations: • To add or change an emergency telephone number, dial the netry number (0 to 9) of the telephone number on the allowed list, then dial the number itself (maximum of 12 digits). For example, if the first entry on your allowed list were 861-5000, the number of your local fire department, you would dial #310, then dial 08615000.

  • Page 95: Administering Night Service With Time Set

    Administering Night Service With Time Set If your MERLIN system includes the optional SMDR module, you can administer the system to turn Night Service on and off automatically for all your voice terminals. All you need to do is enter the times at which you want Night Service to go on and off each day.
  • Page 96 Follow this procedure to administer Night Service with Time Set: 1. If you have not already done so, enter administration mode by following the boxed instructions on page 28. 2. Touch Adm Misc. The lights next to the administration mode buttons stop flashing, and the green light next to Adm Misc becomes steady.

  • Page 97: Activating And Suspending Enhanced Night Service With Time Set

    5. If you have a printer and want to see a list of the times you've set for Night Ser- vice to go on and off, go on to step 7. If you don't need to see a printout and are ready to start automatic operation of Night Service at this time, go on to step 6.

  • Page 98: Activating And Deactivating Enhanced Night Service At The Attendant Console 9

    Activating and Deactivating Enhanced Night Service at the Attendant Console To activate or deactivate Night Service manually, put the administrator/attendant con- sole in the attendant mode, following the boxed instructions for leaving administra- tion mode given on page 28, then perform one of these operations: •...

  • Page 99: Programming System Speed Dial Codes

    PROGRAMMING SYSTEM SPEED DIAL CODES You can assign System Speed Dial codes to selected telephone numbers and store them in your system so that people can reach the numbers by dialing the abbreviated codes. Before programming System Speed Dial codes, please read the following information and fill out the System Speed Dial Directory in the Appendix.
  • Page 100 Follow the procedure below to assign System Speed Dial Codes. 1. If you have not already done so, enter administration mode by following the boxed instructions on page 28. 2. Touch Conference. The red light next to Adm Tel goes on. 3.
  • Page 101 SYSTEM SPEED DIAL. NUMBERS D i a l # 6 0 : 1 2 0 2 9 5 5 5 9 0 0 C o d e 1 2 0 2 3 4 7 7 8 7 8 D i a l C o d e # 6 1 : # 6 2 :...

  • Page 102: Administering Smdr (Station Message Detail Recording) Options

    ADMINISTERING SMDR (STATION MESSAGE DETAIL RECORDING) OPTIONS Station Message Detail Recording (SMDR) enables your business to keep records of incoming and outgoing calls. To use this feature, you need an SMDR Module in the control unit and a 1200-baud printer with an RS-232-C interface connector. Before administering SMDR, please read the following information.
  • Page 103 Follow the procedure below to administer SMDR. If you hear a beep after you dial an entry, try dialing it again. If you continue to get an error tone for an entry that you’re sure is correct, the SMDR board may not be fully installed, and you’ll need to con- sult your installer.

  • Page 104: Resetting Smdr

    Resetting SMDR MERLIN systems are factory-set to activate SMDR automatically as soon as you enter the current time and date and any optional settings you need, then turn your printer on. If this does not happen or if your call reports do not print out correctly, you may need to perform the administration step shown below to activate or reac- tivate SMDR.

  • Page 105: Setting The Return Interval For Transferred Calls 1 0

    SETTING THE RETURN INTERVAL FOR TRANSFERRED CALLS When your system is installed, it is set up so that a call that is transferred from one voice terminal to another rings four times at the second voice terminal. Then, if nobody answers, the call continues to ring at this voice terminal and also begins to ring again at the voice terminal from which it was transferred.

  • Page 106: Setting The Disconnect Interval For Held Calls 1 0

    SETTING THE DISCONNECT INTERVAL FOR HELD CALLS If one of the following situations occurs repeatedly, the disconnect interval of your MERLIN system probably doesn’t match the disconnect interval at your telephone company’s central office: • A caller waiting on hold is disconnected (interval is set too short) •...

  • Page 107: Setting The Recall Timer 1 0

    SETTING THE RECALL TIMER With the MERLIN system, you touch Recall instead of using the switchhook flash (a brief press of the switchhook). Your MERLIN system is factory-set to keep the out- side line open for 450 milliseconds when you touch Recall. You can make this inter- val shorter or longer if you encounter these situations in your business: •...

  • Page 108: Programming Voice Terminals For Office P R I O R I T I E

    Programming Voice Terminals for Office Priorities Your system comes ready to use with certain custom features assigned to the voice terminals. The illustrations on pages 106 through 108 show these initial feature assignments for all voice terminals (except attendant consoles) in both square and pooled systems.
  • Page 109 Initial Feature Assignments for Nonattendant Voice Terminals with 1030 or 3070 Configuration in Standard Square Systems The system automatically assigns your first eight lines to positions above the dial pad. If you have fewer than eight lines, the feature shown on the left of each of these buttons is assigned.
  • Page 110 Initial Feature Assignments for Nonattendant Voice Terminals with 1520 Configuration in Standard Square Systems Your system assigns your first eight lines automatically to positions above the dial pad. You must assign the remaining lines to the but- tons to the right of the dial pad. The numbers in the lower right-hand corner of each button show the order in which lines are assigned to buttons.
  • Page 111 Initial Feature Assignments for Nonattendant Voice Terminals in Pooled Systems When you assign lines or pools to a voice terminal, they appear on the but- tons in the order indicated by the numbers. † These buttons may be used for Button Access or Dial Access to Line Pools.

  • Page 112: Using Centralized Voice Terminal Programming 1 0

    USING CENTRALIZED VOICE TERMINAL PROGRAMMING Using Centralized Voice Terminal Programming, you can assign features convenient- ly to all voice terminals from the administrator/attendant console. You can use Cen- tralized Voice Terminal Programming to assign any of the features described in this section of the manual to individual voice terminals throughout your system.

  • Page 113: Assigning An Automatic Line Selection S E Q U E N C

    ASSIGNING AN AUTOMATIC LINE SELECTION SEQUENCE Automatic Line Selection is a MERLIN system feature that gives you a free line whenever you pick up the handset. When a voice terminal is first installed, it automatically selects lines in the order in which they appear on the voice terminal. However, you can rearrange the Automatic Line Selection sequence if necessary.

  • Page 114: Assigning Programmable Line Ringing For Incoming Calls 1 1

    ASSIGNING PROGRAMMABLE LINE RINGING FOR INCOMING CALLS You can customize the line buttons, pool buttons, and Cover buttons on your voice terminals so that calls coming in on those lines ring in one of three different ways: im- mediate ring, delayed ring, or no ring. All lines at attendant consoles are set to ring immediately.

  • Page 115: Assigning Cover Buttons 1 1

    ASSIGNING COVER BUTTONS The Call Coverage feature is useful for people who cover calls for others with whom they do not share lines. A Cover button permits coverage of all lines on a voice ter- minal regardless of whether the covering voice terminal shares lines with the covered voice terminal.
  • Page 116 Use Centralized Voice Terminal Programming or follow the procedure below to assign Cover buttons. 1. Go to the voice terminal you want to program. 2. Label the Cover button with the name of the person whose calls will be covered (for example, "Cover Susan"). 3.

  • Page 117: Assigning Line Pickup Buttons 1 1

    ASSIGNING LINE PICKUP BUTTONS The Line Pickup feature allows a person to pick up a ringing, parked, or held call on a specific line at any voice terminal. This feature is especially convenient with parked or held calls. The attendant or another voice terminal user simply announces the call by intercom or by page, specifying the line number to be picked up.

  • Page 118: Programming Voice Terminals For Personal Priorities 1 1

    Programming Voice Terminals for Personal Priorities By programming their own voice terminals, people can change the features on all but the fixed feature buttons and the line, pool, and intercom buttons. This allows almost everyone to have features that provide personal convenience, such as an Out- side Auto Dial button for calling home.

  • Page 119: Assigning Features To Programmable Buttons 1 1

    ASSIGNING FEATURES TO PROGRAMMABLE BUTTONS As system administrator, you may have to decide which custom features certain voice terminals should have, taking into consideration the individual’s needs and the capabilities of the voice terminal. The Feature Programming Chart on pages 117 through 120 lists the programming codes needed to assign the features, and the in- itial feature assignments diagrams, pages 106 through 108, show which features are automatically assigned to the voice terminals.

  • Page 120: Feature Programming Chart 1 1

    Feature Programming Chart Use the chart below as a quick reference when you want to program features onto your voice terminal. Feature Name (Suggested Button Label) Description Programming Code Notes QUICK DIALING FEATURES Dial outside telephone Outside Auto Dial • Dial 90. numbers or PBX/Centrex •...
  • Page 121 Feature Programming Chart (continued) Feature Name (Suggested Button Label) Description Programming Code Notes PAGING FEATURES Place an intercom call to • Dial 91 + code: Call Distribution You designate the groups. Make any available group 850 for group 1 available a list of the people member group 2 assigned to individual groups.
  • Page 122 Feature Programming Chart (continued) Feature Name (Suggested Button Label) Description Programming Code Notes OTHER FEATURES Prevent people from join- • Dial 72. Needed only if you share lines Privacy ing your calls. with other people. Requires a Privacy button with lights. Do Not Disturb Temporarily prevent calls •...
  • Page 123 Feature Programming Chart (continued) Feature Name (Suggested Button Label) Description Programming Code Notes OTHER FEATURES (continued) Notify-Send Notify someone that you • Dial 87 and a 2-digit Requires a button with lights. need to talk with him or her. intercom number. The person you want to notify Send John must have programmed a...

  • Page 124: Assigning Personal Speed Dial Codes To 5- And 10-Button Voice Terminals And Basic Telephones 1 2

    ASSIGNING PERSONAL SPEED DIAL CODES TO 5- AND 1O-BUTTON VOICE TERMINALS AND BASIC TELEPHONES On 5- and 10-button voice terminals, you can program Personal Speed Dial codes instead of Outside Auto Dial buttons for frequently used numbers. You can also give basic telephones this capability, but only if you use Centralized Voice Terminal Pro- gramming.

  • Page 125: Using Special Characters In Programmed Dialing Sequences 1 2

    USING SPECIAL CHARACTERS IN PROGRAMMED DIALING SEQUENCES An Outside Auto Dial or Personal Speed Dial code can store up to 16 digits, including special characters. You use special characters when you need to program an automatic pause, stop, or switchhook flash (which means briefly depressing the switchhook) with the number.
  • Page 126 Now, use the sample procedures below as guidelines to program special characters into a dialing sequence. 1. Go to the voice terminal you want to program. 2. Label the button with the person’s or service’s name. 3. Slide the T/P switch on the left side of the voice terminal to P. The voice terminal rings every 5 seconds to remind you it is in program mode.

  • Page 127: Selecting A Personalized Ring 1 2

    SELECTING A PERSONALIZED RING The MERLIN system offers a choice of eight different ringing patterns for any voice terminal. This feature is particularly useful in offices where many people sit in the same room because it enables people to distinguish the ringing of their voice ter- minals from the ringing of others.

  • Page 128: Programming Voice Announcement Disable 1 2

    PROGRAMMING VOICE ANNOUNCEMENT DISABLE When your system is installed, all voice terminals can receive either announced or ringing intercom calls. However, some people may not want their intercom calls signaled by a voice announcement. For some voice terminals, such as those in public locations, voice announcements may be impractical.

  • Page 129: Programming Simultaneous Voice And Data Calls 1 2

    PROGRAMMING SIMULTANEOUS VOICE AND DATA CALLS When a voice terminal in your system is connected to a General Purpose Adapter and a modem, it can link the user’s computer terminal to a local or remote host com- puter. With the Simultaneous Voice and Data Call feature, the user can place or receive calls on his or her voice terminal without interrupting the exchange of data between the computer terminal and the host computer.

  • Page 130: Special Information About Attendant Consoles 1 2

    Special Information about Attendant Consoles When the MERLIN system is installed, your attendant consoles come with features that are convenient for most businesses (see The Initial Feature Assignments Charts pages 129 and 130). The Attendant’s Guide: Models 1030 and 3070 with Feature Module 5 describes all the attendant console features and how to use them.

  • Page 131: Notes On Programming And Using Economy Attendant Consoles 1 2

    • A loudspeaker paging system or the Group Page feature makes it easy for an attendant to announce calls to people who are not always at the same location. You can set up the system so the attendant can page separate zones in- dependently.
  • Page 132 Initial Feature Assignments for Administrator/Attendant Console for Small Systems* in Attendant Mode 34-Button Deluxe Voice Terminal Intercom numbers * Control unit jack numbers represent the outside line plugged into that jack. For systems with 8 or fewer lines and 20 or fewer voice ter- minals —...

  • Page 134: Special Information About 5-Button Voice

    Special Information about 5-Button Voice Terminals Calls can be transferred to a 5-button voice terminal from a line that the voice ter- minal does not have. You can use either Call Pickup or Line Pickup, depending on whether or not you know which line has the call you want to transfer to the 5-button voice terminal.

  • Page 135: Special Information About Basic Telephones 1 3

    Special Information about Basic Telephones If you have basic telephones connected to an Off-Premises Telephone Interface, a Basic Telephone and Modem Interface, or a Basic Telephone Module, review the following information before you administer the telephones. BASIC TELEPHONES CONNECTED TO AN OFF-PREMISES TELEPHONE INTERFACE (OPTI) OR A BASIC TELEPHONE AND MODEM INTERFACE (BTMI) Follow the procedure below to administer a basic telephone.
  • Page 136 Dial Codes to Access Lines, Pools, and Intercom Features Assigned to Voice Terminal Buttons POOLED SYSTEMS WITH DIAL ACCESS TO LINE POOLS POOLED SYSTEMS WITH BUTTON ACCESS TO LINE POOLS...

  • Page 137: Basic Telephones Connected To A Basic Telephone M O D U L

    BASIC TELEPHONES CONNECTED TO A BASIC TELEPHONE MODULE If you have a square system, people with basic telephones get an outside line by dialing 88. The system automatically selects an available line from among those you’ve assigned to that telephone. Be sure to assign interchangeable lines.

  • Page 138: Special Requirements For Placing Voice Or Data Calls On Touch-Tone Telephones 1 3

    SPECIAL REQUIREMENTS FOR PLACING VOICE OR DATA CALLS ON TOUCH-TONE TELEPHONES The MERLIN system is factory-set to be compatible with standard equipment used at telephone company central offices. In the rare cases where an incompatibility ex- ists, it can affect calls placed on Touch-Tone basic telephones connected to the MERLIN system by a Standard Telephone Module (STM).

  • Page 139: Merlin System Features 1 3

    MERLIN System Features Your MERLIN system offers features that provide exceptional telephone service on both a businesswide and a personal basis. As system administrator, you make deci- sions about how the system operates as a whole and about which features should appear at each voice terminal.

  • Page 140: Fixed Features 1 3

    Fixed Features Description Feature Put a call on a special kind of hold so the call can be picked up at any voice terminal. Call Park (See also Loudspeaker • Using Call Park, an attendant trying to locate someone can park a call and page the Page.) person.
  • Page 141 Fixed Features (continued) Feature Description Monitor-on-Hold Use your voice terminal’s speaker to listen for a caller to return when you’ve been put on hold. Speaker • Frees you to do other work when you’ve been put on hold. Turn on the speaker and dial an outside or intercom call without lifting the handset. On-Hook Dialing Speaker Touch Recall instead of pressing the switchhook to access PBX, Centrex, or Custom Call-...

  • Page 142: Custom Features 1 3

    Custom Features Feature* Description Program a button with an account code associated with outside calls made or received. Account Number Entry (used with SMDR only) • Increase accuracy of call records. • Assure that charges for outside calls are billed to the appropriate account, job, or [ I ] department.
  • Page 143 Custom Features (continued) Feature* Description Assign call restrictions to any voice terminal as necessary. Call Restriction (See page 46.) • Restrict voice terminals according to your business needs. Restrict some voice terminals to intercom calls only. Outward Call Restriction • Restrict voice terminals in public places such as lobbies. Restrict voice terminals to intercom and local calls only.
  • Page 144 Custom Features (continued) Feature* Description Line and Pool Assignment Assign any combination of pooled, personal, and special-purpose lines to any voice terminal. to Voice Terminals • Customize line assignments to control costs. (See pages 31 through 41.) • Reassign lines easily. Manual Signaling Program a button so that touching it causes a beep at another voice terminal.
  • Page 145 Custom Features (continued) Description Feature* Touch-Tone Enable Adjust the system to temporarily generate Touch-Tone signals when connected to lines that carry rotary signals. [ I ] • If your business is connected to rotary lines, use alternate long distance service, banking-by-phone, credit card authorization, and other electronic services that require Touch-Tone dialing.

  • Page 146: Optional Features 1 4

    Optional Features Description Feature Provide audible or visual signal by means of alerting devices such as bells, horns, or strobe Extra Alert lights. The system can accommodate alerting devices in up to three different areas of the (See also Night Service, Enhanced.) building.

  • Page 147: Appendix: System And Voice Terminal

    Appendix: Instructions for Completing System and Voice Terminal Configuration Forms Reading and completing this brief guide helps you decide how to set up your MERLIN® communications system (Models 1030 and 3070, with Feature Module 5) to satisfy the needs of your business. As you read through this guide, answer the questions in order as you come to them.
  • Page 148 B-1 . Line Representation If the answer to #4 k yes, then check “Pooled” and “Dial Access + ARS” on the System Configuration Form, and skip to #9. Did you order any 5-button voice terminals that will be used to answer incoming calls or make outgoing calls on more than three outside lines, or any 10-button voice terminals that will be used to answer incoming calls or make outgoing calls on more than...
  • Page 149 Access to Pooled Line Representation If the answer to #8 is A, check “Pooled” and “Dial Access” as the type of pool access on the System Configuration Form. If the answer to #8 is B, check “Pooled” and “Button Access” as the type of pool access. How many attendant positions (5 maximum) will you have (to be used for answering and transferring calls coming into your business, or for monitoring call traffic)?
  • Page 150 Assigning Lines to Pools Now consider any groups of lines that can be used interchangeably for placing calls (for example, all regular local lines or all in-state WATS lines). Assign the access code 9 to the pool that contains your group of local lines—write “9”...
  • Page 151 Enhanced Night Service with Outward Restriction If your system will prevent unauthorized after-hours use of your business’ telephones, you need to assign telephone numbers to the Emergency Allowed List and you also must decide on a password. (There is space to fill in your password, but you probably do not want the password to be public knowledge.) On the Emergency Allowed List Table, page 163, fill in the telephone numbers that will be accessible during Enhanced Night...
  • Page 152 Group Call Distribution (Intercom) If you plan to use the Group Call Distribution feature, which allows voice terminals to be assigned to calling groups, you need to assign intercom numbers to Call Distribution groups. On the Group Call Distribution (In- tercom) Directory, page 167, fill in the intercom numbers for each group.
  • Page 153 13. Circle A or B. How do you want to pass calls? A. One-Touch Transfer allows you to designate an Auto Intercom but- ton for the intercom number of each person who should receive transferred calls. Touch the appropriate Auto Intercom button while on an outside call and it automatically transfers to the voice terminal of the person designated.
  • Page 154 Automatic Route Selection Worksheet If you plan to use Automatic Route Selection (ARS), there area few things you should consider before you enter any information into the ARS tables. Supply the following information to the Automatic Route Selection Worksheet on page 171 to help you fill out the ARS tables. 1.
  • Page 155 Automatic Route Selection If you plan to use Automatic Route Selection, you need to fill out as many of the Form for Automatic Route Selection Tables (0 through 7) as you re- quire. These forms are found on pages 172 through 179. NOTE: To allow for future growth you should begin with Table 0 and con- tinue in numerical order using Table 1, Table 2, etc.
  • Page 156 7. In case the pool that you have listed as your first choice is busy, list possible backup routes as Pool entries 1, 2, 3, 4, and 5. (For exam- ple, after you have listed the pool number for the pool containing the Northeastern WATS lines, you would then list the next least expen- sive way of calling that area, for instance, the pool number for the pool containing local lines by which you could call people in the north-...
  • Page 157 VOICE TERMINAL OPTIONS Now that you’ve completed the System Configuration Form, begin filling out Voice Terminal Configuration Forms, one for each voice terminal in your system. You may want to begin by creating a system directory and planning which intercom number and which type of voice terminal each person will use.
  • Page 158 Assigning Lines (Attendant Consoles and Square Systems) Although you can assign lines to whichever buttons you choose, there are several ways in which you can assign lines to make your system easier to administer and use. Assign identical line arrangements to all attendant positions and, if you have a standard square system, to all voice terminals as well.
  • Page 159 Line Ringing Of the lines assigned to the voice terminal, determine which ones should ring immediately at the voice terminal, which should ring after a delay (so that calls ring only if the person who usually answers is unavailable), and which should not ring at all.
  • Page 160 System Configuration Form for Models 1030 and 3070 Line Representation: Call Passing: System Size: Square Pooled One-Touch Transfer Small (l-8 Lines) Dial Access Large (>8 lines) One-Touch Hold with Call Announcement Button Access Dial Access+ ARS Call Management System: SMDR Options: Minimum length of calls recorded (minutes): Attendant Configuration: Incoming calls recorded? (Y/N)
  • Page 161 Voice Terminal Configuration Form for Models 1030 and 3070 Attendant Consoles Identification Intercom # Stand Type: Accessories: Acoustic Coupler Adapter Wall General Purpose Adapter Headset Hearing-Impaired Handset Plastic Push-to-Listen Handset Headset Adapter Fixed Voice Terminal Power Supply Desk Hands-Free Unit Attendant Intercom Selector Metal Extra Long Cord...
  • Page 162 Voice Terminal Configuration Form for Models 1030 and 3070 Nonattendant Voice Terminals (Square Systems) Intercom # Identification Voice Terminal Size: Stand Type: Accessories: 5-Button Wall General Purpose Adapter Acoustic Coupler Adapter 10-Button Plastic Headset Hearing-Impaired Handset 34-Button Fixed Headset Adapter Push-to-Listen Handset 34-Button Deluxe Desk...
  • Page 163 Voice Terminal Configuration Form for Models 1030 and 3070 Nonattendant Voice Terminals (Pooled Systems) Identification Intercom # Accessories: Stand Type: Voice Terminal Size: Acoustic Coupler Adapter Wall General Purpose Adapter 5-Button Hearing-Impaired Handset Plastic Headset 10-Button Push-to-Listen Handset Headset Adapter 34-Button Fixed Hands-Free Unit...
  • Page 164 Enhanced Night Service Group Assignment Directory Attendant 10 Attendant 11 Attendant 12 Attendant 13 Attendant 14 Entry Intercom # Entry Intercom # Entry Intercom # Entry Intercom # Entry Intercom #...
  • Page 165 Enhanced Night Service Group Assignment Directory Attendant 10 Attendant 11 Attendant 12 Attendant 13 Attendant 14 Entry Intercom # Entry Intercom # Entry Intercom # Entry Intercom # Entry Intercom #...
  • Page 166 Enhanced Night Service with Outward Restriction Directory Password: NOTE: If you want to keep your password private, do not fill in this blank. Emergency Allowed List Entry Telephone Number Night Service Exclusion List (Voice Terminals not Restricted During Night Service) Entry Entry Entry...
  • Page 167 Enhanced Night Service with Time Set Table Service Off Service On Sunday Monday Tuesday Wednesday Thursday Friday Saturday Enhanced Night Service was administered on: ( d a y o f w e e k )

  • Page 168: System Speed Dial Directory

    System Speed Dial Directory Dial Code Dial Code Stored Number Stored Number...
  • Page 169 Group Page Directory Group 1 Group 2 Group 3 Intercom # Identification Intercom # Identification Intercom # Identification Group 4 Group 5 Group 6 Group 7 Intercom # Identification Intercom # Identification Intercom # Identification Intercom # Identification...
  • Page 170 Group Call Distribution (Intercom) Directory Group O Group 1 Group 2 Intercom # Identification Intercom # Identification Intercom # Identification Group 3 Group 4 Group 5 Intercom # Identification Intercom # Identification Intercom # Identification...
  • Page 171 Group Call Distribution (Lines and/or Line Pools) Directory Group O Group 1 Group 2 Entry Line or Line Pool # Entry Line or Line Pool # Entry Line or Line Pool #...
  • Page 172 Group Call Distribution (Lines and/or Line Pools) Directory (continued) Group 3 Group 4 Group 5 Line or Line Pool # Entry Line or Line Pool # Entry Line or Line Pool # Entry...
  • Page 173 Allowed-List Directory List 0 List 1 List 2 List 3 Entry Entry Entry Entry List 4 List 5 List 6 List 7 Entry Entry Entry Entry...
  • Page 174 Automatic Route Selection Worksheet Number of exchanges in your local calling area: Type of Number of Area Codes or Exchanges Line Type Dialing for which Line Pool is Used Pool Number T = Toll, L = Local Default line pool for toll calls: Backup line pool Default line pool for local calls: Backup line pool...
  • Page 175 Form for Automatic Route Selection Table Total number of 6-digit tables: ___ Is this a 6-digit table? ___ Table 0 Area Code/Exchanges #6001 ___ #6002 ___ #6004 ___ #6000 ___ #6003 ___ #6005 ___ #6006 ___ #6007 ___ #6008 ___ #6009 ___ #6011 ___ #6012 ___...
  • Page 176 Form for Automatic Route Selection Table Is this a 6-digit table? ___ Table 1 Area Code/Exchanges #6102 ___ #6103 ___ #6104 ___ #6100 ___ #6101 ___ #6108 ___ #6109 ___ #6105 ___ #6106 ___ #6107 ___ #6113 ___ #6114 ___ #6110 ___ #6111 ___ #6112 ___...
  • Page 177 Form for Automatic Route Selection Table Is this a 6-digit table? ___ Table 2 Area Code/Exchanges #6200 ___ #6201 ___ #6202 ___ #6203 ___ #6204 ___ #6206 ___ #6207 ___ #6205 ___ #6208 ___ #6209 ___ #6211 ___ #6210 ___ #6212 ___ #6213 ___ #6214 ___...
  • Page 178 Form for Automatic Route Selection Table Is this a 6-digit table? ___ Table 3 Area Code/Exchanges #6300 ___ #6301 ___ #6302 ___ #6303 ___ #6304 ___ #6309 ___ #6305 ___ #6306 ___ #6307 ___ #6308 ___ #6310 ___ #6311 ___ #6312 ___ #6313 ___ #6314 ___...
  • Page 179 Form for Automatic Route Selection Table Is this a 6___digit table? ___ Table 4 Area Code/Exchanges #6402 ___ #6403 ___ #6404 ___ #6401 ___ #6400 ___ #6409 ___ #6406 ___ #6407 ___ #6408 ___ #6405 ___ #6411 ___ #6412 ___ #6413 ___ #6414 ___ #6410 ___...
  • Page 180 Form for Automatic Route Selection Table Is this a 6___digit table? ___ Table 5 Area Code/Exchanges #6500 ___ #6501 ___ #6502 ___ #6503 ___ #6504 ___ #6505 ___ #6506 ___ #6507 ___ #6508 ___ #6509 ___ #6510 ___ #6511 ___ #6512 ___ #6513 ___ #6514 ___...
  • Page 181 Form for Automatic Route Selection Table Is this a 6___digit table? ___ Table 6 Area Code/Exchanges #6600 ___ #6601 ___ #6602 ___ #6603 ___ #6604 ___ #6605 ___ #6606 ___ #6607 ___ #6608 ___ #6609 ___ #6610 ___ #6611 ___ #6612 ___ #6613 ___ #6614 ___...
  • Page 182 Form for Automatic Route Selection Table Is this a 6___digit table? ___ Table 7 Area Code/Exchanges #6700 ___ #6701 ___ #6702 ___ #6703 ___ #6704 ___ #6705 ___ #6706 ___ #6707 ___ #6708 ___ #6709 ___ #6710 ___ #6711 ___ #6712 ___ #6713 ___ #6714 ___...
  • Page 183 Form for Automatic Route Selection Table Table 8: Default Toll Table Absorb Pool Other Digits #780 ___ #780 ___ #781 ___ #781 ___ #782 ___ #782 ___ #783 ___ #783 ___ #784 ___ #784 ___ #785 ___ #785 ___ Table 9: Default Local Table Absorb Pool Other Digits...

  • Page 184: Index

    Index Absorb. See Digit Absorption Hold, 137. See also One Touch Hold Coverage Inhibit, 118, 139 Account Number Entry, 99, 119, 139 with Call Announcement Custom Features, 139 — 142 Adm Misc, 12, 13, 28 Customized Square Systems, 17 — 19, Automatic Hold Release, 137 Adm Pool, 12, 13, 28 31, 33 —...
  • Page 185 Personal Speed Dial Codes, 117, 121, Tables Shift Button, 13, 14 122, 141 ARS, 54, 55 — 58, 59, 61 — 77, 152 — 153 Simultaneous Voice and Data Calls, Assigning to 5- and 10-Button Voice 119, 126, 143 Default Local, 54, 58, 59, 62 — 63, 74, Terminals, 121 SMDR (Station Message Detail Recording), 9, 96, 99 —...

  • Page 186: Quick Reference Guide To Administration Procedures

    Quick Reference Guide to Administration Procedures This chart summarizes the administrative procedures described on pages 29 through 126. For more information about a procedure, refer to the page listed. Before you perform any of these procedures, enter administration mode by following the steps below. •...
  • Page 187 Quick Reference Guide to Administration Procedures (continued] Then Procedure Touch PERFORM BASIC ADMINISTRATION (continued) Adm Tel • Touch Auto Intercom button representing voice terminal. Assign lines and line pools to • Touch line buttons. voice terminals in pooled Steady green on = line or pool assigned systems.
  • Page 188 Quick Reference Guide to Administration Procedures (continued) Then Touch Procedure CUSTOMIZE WITH OTHER SYSTEM OPTIONS (continued) Administer Automatic Route Selection (ARS). (See page 53.) • Dial #305. Adm Misc To specify how many tables • Dial number of 6-digit tables (0 through 8). are 6-digit tables: •...
  • Page 189 Quick Reference Guide to Administration Procedures (continued) Touch Then Procedure CUSTOMIZE WITH OTHER SYSTEM OPTIONS (continued) Assign voice terminals to Adm Misc • Dial #84, then dial Group Page group number. • Touch Auto Intercom button representing voice terminal. groups for Group Page. Steady green on = assigned to paging group Green off = not assigned to paging group (See page 79.)
  • Page 190 Quick Reference Guide to Administration Procedures (continued) Then Procedure Touch CUSTOMIZE WITH OTHER SYSTEM OPTIONS (continued) Administer Enhanced Night Service (continued) Adm Misc • Dial #309. To remove Outward • Touch Drop. Restriction • Touch Adm Misc. • Dial #310. Adm Misc To set up a list of emergency •...
  • Page 191 Quick Reference Guide to Administration Procedures (continued] Procedure Touch Then CUSTOMIZE WITH OTHER SYSTEM OPTIONS (continued) Adm Misc • Dial #399. Set printer to scroll to top of • Touch Adm Misc. page automatically (with printer off and scrolled to top of next page).

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