AT&T MERLIN 3070 Administration Manual
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AT&T MERLIN 3070 Administration Manual

AT&T MERLIN 3070 Administration Manual

With feature module 1
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Download this manual See also: Administration Manual, User Manual
AT&T
MERLIN™
COMMUNICATIONS SYSTEM
ADMINISTRATION MANUAL:
MODELS 1030 AND 3070
WITH FEATURE MODULE 1
999-504-137IS

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Summary of Contents for AT&T MERLIN 3070

  • Page 1 AT&T MERLIN™ COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL: MODELS 1030 AND 3070 WITH FEATURE MODULE 1 999-504-137IS...
  • Page 2 Your MERLIN™ communications system gives you telephone service previously available only with much larger systems. In addition to all the conveniences you have come to expect from your business telephones, the MERLIN system provides inter- coms at every telephone, return of unanswered calls to an attendant, and several forms of backup call coverage, to name just a few of its advantages.

  • Page 3: Table Of Contents

    Table of Contents MERLIN System Features Fixed Features Custom Features Optional Features and Equipment Important Information for Administrators Arranging Your Outside Lines: Pooled or Square About Pooled Systems About Square Systems The Administrator/Attendant Console Customizing Your MERLIN System The Forms and Labels You Need Customizing Sequence The Control Unit Setting Your Control Unit...
  • Page 4 Get a free line without hav- ing to push a button or inter- rupt someone else’s call. In addition, the lights next to line buttons make it easy to AVAILABLE keep track of calls. Red light indicates line you are on. Green light indicates FEATURES.

  • Page 5: Merlin System Features

    MERLIN System Features The MERLIN communications system Models 1030 and 3070 with Feature Module 1 offers a wealth of features that provide exceptional telephone service both on a business-wide and personaI basis. As system administrator, you will make decisions about how the system operates as a whole and about some of the features that should appear at each voice terminal.

  • Page 6: Fixed Features

    Fixed Features BENEFITS FEATURE DESCRIPTION Attendant trying to locate A special kind of hold that permits Call Park someone parks call and calls to be parked and retrieved from any voice terminal. Useful in pages person to pick up call. Person takes call at nearby pooled systems.
  • Page 7 Fixed Features (continued) BENEFITS DESCRIPTION FEATURE Know where call is coming Provides different ringing patterns Distinctive Ringing from and answer accordingly. for incoming, transferred, and inter- com calls. Drop a person from a confer- Makes it possible to disconnect a Drop person from a conference call.
  • Page 8 Fixed Features (continued) BENEFITS FEATURE DESCRIPTION Makes it possible for people in Call any person in office Intercom same system to call each other. using an abbreviated number. Signal others by ringing or voice without interrupting active calls. Recognize distinctive intercom Intercom-Ring Used to make a regular “ringing”...
  • Page 9 Fixed Features (continued) BENEFITS DESCRIPTION FEATURE Automatically selects ringing line Just lift handset to answer Ringing Line Selection any call. No need to touch when call comes in. any buttons. Attendant does not have to Enables attendant to notify person Send Message call or leave console to give that a message is waiting.

  • Page 10: Custom Features

    Custom Features DESCRIPTION BENEFITS FEATURE No need to find a free line or Automatically selects a free line Automatic Line Selection touch a button. when you lift handset to make call. (See Page 32) Program voice terminal to select long distance lines in most economical order—for [A] [U] example, WATS line first, then...
  • Page 11 Custom Features (continued) BENEFITS FEATURE DESCRIPTION Work or have business meet- Makes it possible to prevent voice Do Not Disturb ing in office without being terminal from ringing for a tempo- (See Page 33) interrupted by ringing tele- rary period. While Do Not Disturb is in effect, callers get busy phone.
  • Page 12 Custom Features (continued) DESCRIPTION BENEFITS FEATURE Employees who work close to Makes it possible to select one of Personalized Ringing one another can distinguish eight ringing signals for voice ter- (See Page 36) ringing of their own voice minal. terminals. Make confidential calls in Prevent others from joining calls Privacy...
  • Page 13 Custom Features (continued) FEATURE DESCRIPTION BENEFITS People in businesses hooked Makes it possible for system to Touch-Tone Enable generate Touch-Tone signals when up to rotary lines can access (See Page 33) connected to rotary lines. alternate long distance ser- vices, banking-by-phone, credit card authorization, and [ U ] other electronic services that...

  • Page 14: Optional Features And Equipment

    Optional Features and Equipment FEATURE DESCRIPTION BENEFITS Makes it possible for attendant to Attendant can dial intercom Attendant Intercom Selector handle system having up to 70 numbers easily. voice terminals using only 30 lnter- Attendant has Intercom Auto com Auto Dial buttons. (See also Dial button for everyone in Intercom Auto Dialing.) office.
  • Page 15 Optional Features and Equipment (continued) FEATURE DESCRIPTION BENEFITS Provides full speakerphone capa- Hands-free telephone conver- Hands-Free Unit sation from any place in bility. Requires programmable room. button on voice terminal. Hands-free answering on intercom. One-touch answering of out- side calls. On-hook dialing.
  • Page 16 Optional Features and Equipment (continued) FEATURE DESCRIPTION BENEFITS Makes it possible to have tele Telephones in remote loca- Off-Premises Telephone Interface phones off premises connected to tions may be connected to MERLIN system. Auto-dial tele MERLIN system. Required Equipment: phones such as the TOUCH-A- Basic telephone off premises.

  • Page 17: Important Information For Administrators

    Important Information for Administrators Familiarity with two basic concepts of system design will help you tailor the MERLIN system to get the best fit for your business. You will need to know the difference between pooled and square line configuration, as well as the importance of the unique administrator/attendant console.

  • Page 18: The Administrator/Attendant Console

    calls coming in on any line other than these three cannot be answered on or transferred to a 5-button voice terminal. Before doing any administration on a square system, see “SPECIAL INFORMATION ABOUT SQUARE SYSTEMS," page 38, for more information. THE ADMINISTRATOR/ATTENDANT CONSOLE The administrator/attendant console is a dual-purpose voice terminal and is different from all others in the MERLIN system.

  • Page 19: Customizing Your Merlin System

    Customizing Your MERLIN System Before customizing your system, you must have firm plans about how the system should operate and about which components should be in place. The Installation Plan- ning Guide: Models 1030 and 3070 contains instructions for planning your system, and the Installation Guide: Models 1030 and 3070 can help you make certain that ail components are installed and connected properly.
  • Page 20 At The Control Unit Position switches to set the operating conditions for the entire system: Turn control unit on and off Set the administrator/attendant console to Administer or Attendant Set optional attendant voice terminals to Attendant or Normal Set system to Toll Prefix or Area Code Set system to Pooled or Square Set system size to 1-8 Lines or >...
  • Page 21 The Control Unit for Models 1030 and 3070 (Bottom unit alone is the Model 1030 control unit.)

  • Page 22: The Control Unit

    The Control Unit The control unit for the Models 1030 and 3070 is pictured on page 22. The model 1030 control unit is the lower half of the unit shown. Addition of the Expansion Unit, or top half of the unit shown, makes the 1030 control unit a 3070 control unit. The numbers on the diagram match the numbers on the following descriptions of control unit parts.

  • Page 23: Setting Your Control Unit

    Setting Your Control Unit The first step in customizing the MERLIN system is to set the control unit to conform to certain operating conditions of your system. Follow these steps to set your control unit: 1. Turn the Off/On switch in the Power Module to Off. 2.

  • Page 24: Administering Your System At The Administrator/Attendant Console

    Administering Your System at the Administrator/Attendant Console Once your control unit is properly set to the operating conditions of your system, you can use the administrator/attendant console for line administration. That is, you can specify Touch-Tone or rotary signaling for each line, create a line pool, assign individual lines or remove them from your voice terminals, and specify the lines you want to activate extra-alerting night service devices.

  • Page 25: Specifying Touch-Tone Or Rotary Dialing

    SPECIFYING TOUCH-TONE OR ROTARY DIALING When you specify Touch-Tone or rotary signaling at the administrator/attendant con- sole, you are simply telling the MERLIN system what kind of lines you have. When your system is installed, all lines are set to Touch-Tone, so if some of your lines are rotary, you will need to change them.

  • Page 26: Assigning Individual Lines And Call Restrictions To Voice Terminals

    Follow these steps to add and remove lines of the pool: 1. If you have not already done so, set the administrator/attendant console for line administration by following the boxed instructions on page 25. 2. Touch the button labeled Adm Pool. The green light beside the button stops flashing and remains steadily lit and the console gives a two-beep signal for you to begin.
  • Page 27 Call Restriction Tips You may want to restrict some voice terminals to intercom calling only. For exam- ple, you may want to restrict telephones used by employees who never need to call outside your business, or telephones in public places, such as a lobby. You can restrict employees who never need to make long distance calls as part of their jobs to intercom and local calling without interfering with their efficiency.

  • Page 28: Establishing Night Service

    assigning determines what buttons they occupy on the voice terminal whose lines you are setting up. The numbers in the diagram show the order in which the system assigns additional lines to a voice terminal in a pooled system. Assigning Calling Restrictions 6.

  • Page 29: Programming Voice Terminals For Office Priorities

    Programming Voice Terminals For Office Priorities People in your business can customize their own voice terminals by changing some of the features that come on the voice terminals when they are installed. Most of the features that can be assigned at individual voice terminals are designed primarily for the convenience of the person using them, but some have a broader application because they support the calling patterns of your business as a whole.

  • Page 30: Assigning Cover Buttons

    Follow these steps to program line ringing: 1. Set the voice terminal to program mode by following the boxed instructions on page 30. 2. Touch the outside line button that you want to program until the red light beside it shows the appropriate code. Each successive touch gives you one of these codes: STEADY RED ON = Ring FLASHING RED = Delayed ring...

  • Page 31: Assigning An Automatic Line Selection Sequence

    Follow these steps to program a Cover button: 1. Label the Cover button with the name of the person whose calls it will cover (for example, “Cover Stanley”). 2. Set the voice terminal to program mode by following the boxed instructions on page 30.

  • Page 32: Programming Voice Terminals For Personal Priorities

    Programming Voice Terminals For Personal Priorities By programming their own voice terminals, people can change the features on all but the fixed feature buttons and the line, pool, and Intercom buttons. This allows almost everyone to have features that provide personal convenience, such as an Out- side Auto Dial button for calling home.

  • Page 33: Using Pause, Stop, And Flash For Outside Auto Dial Buttons

    PROGRAMMING CODES FOR CUSTOM FEATURES Suggested Dial This Custom Information Button Label Feature 6 + lnter- Person’s Name Intercom Auto Dial com Code 90 + out- Person’s Name or Telephone Outside Auto Dial Number side Number (16-digit max- mum) 4 + lnter- Person’s Name or Location Primary Cover com Code...

  • Page 34: Assigning Speed Dial Codes To 5- And 10-Button Voice Terminals

    Follow these steps to program a stop for an alternate long distance service: Normally, when you use an alternate long distance service, you program one Out- side Auto Dial button for the special service number and a separate Outside Auto Dial button for each person you use the service to call.

  • Page 35: Selecting A Personal Ring

    SELECTING A PERSONAL RING The MERLIN system offers a choice of eight different ringing sounds for any voice terminal. This feature is particularly useful in offices where many people sit in the same room because it enables people to distinguish the ringing of their voice ter- minals from others.

  • Page 36: Special Information About Attendant Consoles

    Special Information About Attendant Consoles When the MERLIN system is installed, your attendant consoles come with features that are convenient for most businesses. The Attendant's Guide: Models 1030 and 3070 with Feature Module 1 shows these initial features and describes how to use them as well as other features important for attendants.

  • Page 37: Special Information About Square Systems

    Special Information About Square Systems In a square system you must give special attention to the way 5-button voice terminals operate. These voice terminals accommodate a maximum of three outside lines, and the same three must be assigned to all 5-button voice terminals in your business. The three lines are those that are plugged into control unit jack numbers A0, A1, and A2.

  • Page 38: Appendix

    Appendix...

  • Page 39: System Administration Diagrams And Forms

    SYSTEM ADMINISTRATION DIAGRAMS AND FORMS This appendix contains diagrams and forms that you need to administer your system. Four diagrams show initial feature assignments for voice terminals and attendant con- soles. Two additional diagrams show button labels for administrator/attendant con- soles in small and large systems.
  • Page 40 Number represents order in which system assigns lines outside pool to buttons Fig. A-1 INITIAL FEATURE ASSIGNMENTS FOR NON-ATTENDANT VOICE TERMINALS IN POOLED SYSTEMS...
  • Page 41 Control unit jack numbers — buttons with jack numbers represent the outside line plugged into that jack Fig. A-2 INITIAL FEATURE ASSIGNMENTS FOR NON-ATTENDANT VOICE TERMINALS IN SQUARE SYSTEMS...
  • Page 42 34-Button Deluxe Voice Terminal Control unit jack numbers — buttons with the outside line jack numbers represent plugged into that jack Fig. A-3 INITIAL FEATURE ASSIGNMENTS FOR ATTENDANT CONSOLES IN SYSTEMS WITH EIGHT OR FEWER LINES AND 20 OR FEWER VOICE TERMINALS...

  • Page 44: System Configuration Form

    Models 1030 and 3070 System Configuration S q u a r e Small (<8 Lines) Line Representation: P o o l e d System Size: Large (>8 Lines) Toll Prefix (0/1 required) Toll Environment: Attendant Configuration: Area Code alone accepted Circle if Check if Control Unit...
  • Page 45 Models 1030 and 3070 Voice Terminal Configuration Attendant: Intercom # Identification Voice Terminal size: 5-Button Stand type: Wall Desk 10-Button Plastic Metal 34-Button Fixed Adjustable 34-Button Deluxe Basic Touch-Tone/Rotary Telephone Headset Hands Free Unit Accessories Headset Adapter Manual Multipurpose Adapter Automatic Multipurpose Adapter Extra Long Cord Acoustic Coupler Adapter...
  • Page 46 Control unit jack numbers — buttons with jack numbers reprecent the outside line plugged into that jack Note: If you have a small console, make up a set of labels based on this diagram to use whenever you ad- minister your system. Fig.

  • Page 48: Index

    Index Automatic Answer - Intercom, 33 Labels, Administration Mode Button, 20, 47 - 48 Administering lines, 12, 25 - 29 Line administration, 12, 25 - 29 Automatic Line Selection, 11, 32 Administrator/Attendant console, 19 Call Coverage, 11, 30 - 32, 34 Line assignment tips, 27 Special information about, 37 Primary Coverage, 11, 31, 34...

This manual is also suitable for:

Merlin 1030

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