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AT&T MERLIN 1030 Attendant's Manual

With feature module 3
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AT&T
MERLIN
COMMUNICATIONS SYSTEM
ATTENDANT'S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 3

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Summary of Contents for AT&T MERLIN 1030

  • Page 1 AT&T MERLIN COMMUNICATIONS SYSTEM ATTENDANT’S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 3...

  • Page 2: Table Of Contents

    Table of Contents Page Page Getting Started PBX/Centrex Calls Three Groups of Callers Outside Calls Your Console Automatic Line Selection Small Attendant Console (illustration) Outside Auto Dial Large Attendant Console (illustration) Special Characters in Outside Auto Dial Sequences Small Console Large Console Setting Up Conference Calls The Recall Button...

  • Page 3: Getting Started

    Getting Started With your attendant console, you can use both MERLIN™ system features and PBX/Centrex features to handle calls in your office efficiently, This attendant’s guide describes how to program your console with con- venient features and how to use it to best advantage. Keep this guide and your PBX/Centrex user’s guide handy for quick reference.

  • Page 4: Small Attendant Console (Illustration)

    Small Attendant Console Use line buttons to place and receive outside and PBX/Centrex calls. Program Auto Intercom or custom features on extra buttons. Touch Intercom-Voice or Intercom-Ring to contact others in your MERLIN system. Slide the T/P switch to test or program your console.

  • Page 5: Large Attendant Console (Illustration)

    Large Attendant Console Refer to the small console Each feature button has on the opposite page for in- three color bands. Use Auto formation on this part of the Intercom (preprogrammed large console. on all of the blue and 20 of the white bands) to contact people in your MERLIN system.

  • Page 6: Small Console

    Small Console Although you can program extra line buttons with any MERLIN system feature, you will probably want to program them with the Auto Intercom feature. (See page 32 for programming instructions.) Auto Intercom enables you to call someone in your MERLIN system by touching the Auto Intercom button for that person instead of dialing a 2-digit intercom number.

  • Page 7: The Recall Button

    You can program a custom feature onto the gray band on each feature button. When programming features, be sure to label the buttons on the appropriate color band. (For information on programming, see page 32.) You can also program a custom feature onto the blue or white band of any feature button if the band is not preprogrammed for Auto Intercom.

  • Page 8: Programming Custom Features

    PROGRAMMING CUSTOM FEATURES Some features, such as Transfer, Hold, and Speaker, are already pro- Last Number grammed and labeled on your console, and you cannot change them. Custom features, though, are ones you select and program yourself. On the small console, you can program custom features on extra line buttons. Saved Number On the large console, you can program features on extra line buttons as well as on available feature buttons.

  • Page 9: Key To Symbols

    Key to Symbols This guide uses the following symbols to illustrate how to use your MERLIN system attendant console. After you are familiar with your console, the symbols should serve as quick reminders. Lift your handset. Dial a number. 10 Tom 40 Pat (This can be an out- NJ Office...

  • Page 10: Answering Calls

    Answering Calls When a call rings at your console, the red light goes on next to the line button for the call and the green light next to the line button flashes. To answer the call: Lift the handset. You are automatically connected to the call. If two calls come in at once, the green lights flash beside both line but- tons, but the red light goes on beside the line you get when you lift the handset.

  • Page 11: Answering While On A Call-The Hold Feature

    ANSWERING WHILE ON A CALL—THE HOLD FEATURE When you are busy on one line, another call may come in on that line or on another line. To answer a second call that comes in on another line: Touch Hold. The green light next to the held call’s line button flashes rapidly. Touch the line button where the second call is ringing.

  • Page 12: Call Pickup

    CALL PICKUP The Call Pickup feature lets you answer calls for someone whose line does not appear on your console. This feature is useful if you occasionally answer calls for someone whose voice terminal is nearby. The system ad- ministrator determines who can pick up calls for whom. To answer a call for someone in the MERLIN system from your console: Touch Intercom-Ring or Intercom-Voice.

  • Page 13: Voice Announcement Disable

    VOICE ANNOUNCEMENT DISABLE Ordinarily, people can announce calls through your voice terminal speaker when they call you on the intercom. However, you can prevent voice announcements and have all intercom calls ring instead. To program Voice Announcement Disable: Slide the T/P switch to the P position. Touch Intercom-Voice.

  • Page 14: Covering Calls

    Covering Calls CALL COVERAGE To Program: T/P to P Touch the button Dial * 4 + intercom number of person you want to cover T/P to center With Programmable Line Ringing (see page 12), you can cover only those PBX/Centrex and outside calls that ring on lines that appear on your con- sole.

  • Page 15: Transferring Calls

    Transferring Calls After you answer a call, you may have to transfer it. You can transfer calls to people connected to your MERLIN system or to your PBX/Centrex. To transfer a call to someone in your MERLIN system or in your PBX/Centrex: Touch Transfer and wait for “stutter”...

  • Page 16: Loudspeaker Page

    Loudspeaker Page Your MERLIN system allows you to make announcements in up to three separate zones through an optional loudspeaker paging system. If your loudspeaker paging system is connected to the MERLIN system: Touch Intercom-Voice or Intercom-Ring. Lift your handset. Dial one of the Loudspeaker Page codes listed below.

  • Page 17: Turning On Message Lights

    Turning on Message Lights When you take messages for people in the MERLIN system, turn on the Message lights at their voice terminals so they know to call you for their messages. You can use line or Auto Intercom buttons to turn on a person’s Message light.

  • Page 18: Large Console

    Large Console When you are in Message Status mode, the green lights next to the Auto Intercom buttons show message status and not line status. If the green light beside a person’s Auto Intercom button is on, the Message light is on at that person’s voice terminal.

  • Page 19: Placing Calls

    Placing Calls INTERCOM CALLS By using 2-digit intercom numbers to call others in your MERLIN system, you keep your PBX/Centrex lines free for incoming calls. If you just need to make a simple call to someone, it is best to use an intercom number. However, if you think you may want to do something further with the call, such as transfer it, you must use the person’s PBX/Centrex extension number instead.

  • Page 20: Pbx/Centrex Calls

    PBX/CENTREX CALLS You can make PBX/Centrex extension calls to anyone connected to your PBX/Centrex, including people in the MERLIN system. To call someone in your PBX/Centrex system: Lift your handset. Dial the person’s PBX/Centrex extension number. PBX/Centrex extension Use this shortcut to call someone who is in your PBX/Centrex and your MERLIN system: Lift your handset.

  • Page 21: Automatic Line Selection

    AUTOMATIC LINE SELECTION This feature controls the order in which the MERLIN system selects out- side lines when you lift your handset to place a call. If the first line in the selection sequence is busy, the system automatically connects you to the next line in the sequence so you don’t have to touch a line button to get a line.

  • Page 22: Special Characters In Outside Auto Dial Sequences

    SPECIAL CHARACTERS IN OUTSIDE AUTO DIAL SEQUENCES An Outside Auto Dial button can store up to 16 digits. For some types of calls, however, you need to program a pause, stop, or switchhook flash with the number. For instance, if your MERLIN system is connected to a PBX that does not immediately return a dial tone after you dial an out- side line access code (for example, 9), you must program one or more pauses after the outside line access code on your Outside Auto Dial but-...

  • Page 23: Setting Up Conference Calls

    Setting Up Conference Calls You can set up a conference call with as many connections as your PBX/Centrex allows (see your PBX/Centrex user’s guide for the limit). All calls connected to the conference call must be PBX/Centrex or outside calls, unless you program a button for Programmable Intercom Con- ference.

  • Page 24: Programmable Intercom Conference

    PROGRAMMABLE INTERCOM CONFERENCE To program: T/P to P Touch a button Dial * 96 T/P to center With a programmed Intercom Conference button, you can set up con- ference calls with intercom lines as well as PBX/Centrex lines. You can include up to two intercom lines and two PBX/Centrex lines (for outside calls or calls to people in your PBX/Centrex system).

  • Page 25: Intercom Drop

    INTERCOM DROP T/P to P Touch a button Dial * 97 T/P to To program: center When you program an Intercom Conference button to include intercom lines in your conference calls, you also must program an Intercom Drop button that allows you to remove people from the conference. If a person in the Intercom Conference call does not answer or if you want to discon- nect someone in the conference, you can use your programmed Inter- com Drop button.

  • Page 26: Other Useful Features

    Other Useful Features USING THE SPEAKER You can use your console’s speaker to dial without lifting your handset, monitor a call on hold, and let others in the room listen to your conversation. On-Hook Dialing To place a call without lifting your handset: Touch Speaker.

  • Page 27: Personalized Ringing

    To place or answer a call using the Headset Adapter: Press On without lifting your handset. Speak into the microphone. Press Off to end the call. To speak with someone in your office while you’re on another call: Hold down the Quiet button to mute the microphone. Release Quiet to resume your call.

  • Page 28: Auto Answer-Outside

    AUTO ANSWER-OUTSIDE To Program: T/P to P Touch the button Dial * 75 T/P to center To have a modem or answering machine come on automatically when an outside call rings at your console: 10-20-30 Touch the appropriate Shift button (large console only). Auto Answer Outside Touch Auto Answer-Outside.

  • Page 29: Last Number Redial

    LAST NUMBER REDIAL To Program: T/P to P Touch the button Dial * 73 T/P to center To redial the number you dialed most recently: 10-20-30 Touch the appropriate Shift button (large console only). Last Number Touch Last Number. large console only Lift your handset when someone answers or touch Speaker to cancel the call.

  • Page 30: Privacy

    PRIVACY To Program: T/P to P Touch the button Dial * 72 T/P to center Use this feature to prevent people who share your lines from joining your calls. Before you place or receive a call that may need to be private: 10-20-30 Touch the appropriate Shift button (large console only).

  • Page 31: Touch-Tone Enable

    TOUCH-TONE ENABLE To Program: T/P to P Touch the button Dial * 76 T/P to center If your system has lines that carry rotary signals, you can program a but- ton that allows you to switch to Touch-Tone signals to use services such as an alternate long distance service or credit card authorizations.

  • Page 32: Feature Programming Chart

    Feature Programming Chart Use this chart to program custom features on your console quickly and easily. To program one or more buttons: Label the button(s) you want to program. Slide the T/P (Test/Program) switch, located on the left side of your console, to the P (Program) position.
  • Page 33 Feature Programming Chart (continued) Feature Name (suggested button label) Programming Code Notes CALL COVERAGE FEATURES Call Coverage Dial * 4 + the intercom number of the person you Requires a button with red and green lights. See want to cover. page 14.

  • Page 34: Attendant's Quick Reference

    Attendant’s Quick Reference If you want to: USE THE SHIFT BUTTONS (large console only) To access a feature on the blue band: Touch the 10-20-30 Shift button. Touch the feature button that you want. To access a feature on the white band: Touch the 40-50-60 Shift button.
  • Page 35 TURN ON MESSAGE LIGHTS Using line buttons on a large or small console: Touch Send Message. Touch the person’s line button. Using the Auto Intercom buttons on the small console: Check the red light beside the person’s Auto Intercom button. Red light on? Do nothing.
  • Page 36 ANNOUNCE A SHORT MESSAGE THROUGH A VOICE TERMINAL SPEAKER Touch Intercom-Voice. Lift your handset. Touch the appropriate Shift button (large systems only). Touch the Auto Intercom button for the person’s voice terminal. When you hear the beep, speak into your handset. Hang up.
  • Page 37 ESTABLISH A CONFERENCE CALL WITH PBX/CENTREX AND OUTSIDE CALLERS For each caller: Touch Conference. Dial an outside number or PBX/Centrex extension number. Touch Conference. ESTABLISH AN INTERCOM CONFERENCE CALL WITH UP TO TWO INSIDE CALLERS, TWO OUTSIDE CALLERS, AND YOURSELF For each outside caller: Touch Intercom Conference.
  • Page 38 CONNECT AN OUTSIDE OR PBX/CENTREX CALL TO ANOTHER OUTSIDE LINE Touch Conference. Dial the person’s telephone number. Connection made? Touch Conference. Touch Hold to remove yourself from the call. Hang up. Not made? Touch Drop. You may have to touch Drop twice. Inform the caller, then hang up.

  • Page 39: Index

    Index Answering Calls, 10 Immediate Ringing. See Programmable Line Programmable Line Ringing, 12 Answering Machine, 28 Ringing Delayed Ring, 12 Attendant Console, 3 - 7 Intercom Calls, 19 Immediate Ring, 12 Small Console, 4 Voice Announcement Disable, 13 No Ring, 12 Large Console, 5 With Ringing Signal, 19 Programming, 8...

This manual is also suitable for:

Merlin 3070

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