Troubleshooting Ip Connectivity From A Remote Location - Altigen MaxCommunicator Manual

Error Message
Cannot use "IP Exten-
sion integrated with
IP-Talk."
The version of Max-
Communicator on
your desktop is out of
date.
Troubleshooting IP Connectivity from a Remote
Location
If problems occur connecting to your company's MAX Communication
Server from a remote location, they may be due to a failure to connect to
your ISP or due to firewalls at your office preventing direct access to the
MAX Communication Server.
As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the MAX Communication Server system you
want to connect to. An example of the IP address format is
123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Also, check to verify that the necessary ports are open.
66 MaxCommunicator Manual
Description
You tried to log in with
the IP extension option
without being assigned
an IP-Talk License.
The installed version of
MaxCommunicator
does not match the ver-
sion of MAX Commu-
nication Server on the
system server.
Solution
Confirm that your extension is
set up as an IP extension with
dynamic IP address and that an
IP-Talk License has been
assigned.
Upgrade MaxCommunicator
to match the current running
version of MAX Communica-
tion Server.