Hapter; Installation; New In Version 5.0A - Altigen AltiView Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
Hide thumbs Also See for AltiView:
Table of Contents

Advertisement

Installation

AltiView is call management software that runs with the AltiWare OE/
ACC 5.0A or ACM 5.0A system.
To install the AltiView client software, you can load AltiView client on a
network server and then using your company's distribution software to
deliver the AltiView client software to each desktop PC.
Most frequently, this means loading the software onto a shared network file
server and copying the software to each desktop PC. Alternatively, you can
use the AltiView CD ROM to install the program on each desktop.
The following items are included in the AltiView 5.0A package:
AltiView Session License Key
AltiView 5.0A Manual
If any of these items are missing or damaged, please contact your
Authorized AltiGen dealer.
Important: 4.6 client programs cannot be installed in the same PC running
5.0A client programs.

New in Version 5.0A

Support for IPTalk - When logging into AltiView, a new option, IP
Extension integrated with IPTalk, can be selected. The IPTalk
option replaces NetMeeting when the user uses AltiView as a soft-
phone client. An IP-Talk License must be purchased and registered in
order to use the IP-Talk feature.
— IP-Talk Mute button in Main Window - a Mute button enables a
mute function during conversation. When mute is enabled, a mute
symbol appears in the main window.
— Headset Volume Control - the headset volume control can be
invoked by AltiView using the Volume Control button on the main
window of AltiView.
Add extension Activity field in Monitor window - an Extension
Activity field is added to the Monitor window of AltiView.
C
H A P T E R
AltiView Manual
1
1

Advertisement

Table of Contents
loading

This manual is also suitable for:

Altiview 5.0a

Table of Contents