Handling Calls; Dialing - Altigen AltiView Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
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Handling Calls

The AltiView call handling functions include dialing out and using voice
mail.

Dialing

You can dial out in a number of ways; using the numeric keyboard, and by
name or extension, number, or speed dial number.
Initiate dialing by clicking in the dialing field, entering the number
using the keypad, then clicking the dial button in the main window
Figure 7. Dial button
Clicking the Dial button dials the number in the dialing field. The scroll list
box left of the dial button is actually a combination text- and list- box. As
a text box, it displays numbers that you enter from the dialing pad or from
the keyboard number keys. You can also use it to search for names.
As a list, it displays extensions and the names associated with extensions as
well as names and numbers imported from MS Outlook, GoldMine®, or
ACT!. You can select extensions or names using the scroll list.
The list can display up to 2000 entries. If you are working with more than
2000 entries, you can find the entry by name search even if the entry is not
one of the first 2000 that are displayed.
Figure 8. Dialing list
AltiView Manual
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Altiview 5.0a

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