Altigen AltiWare OE/ACC Version 5.0 Administration Manual page 342

Setting Up Monitor Lists
Restrictions and Defaults
• Monitoring is effective for physical and virtual extensions; physical
and virtual extensions have monitoring rights, and can be monitored.
If you place a physical or virtual extension in a Monitor List, that
extension will show in the client user's Change Monitor window.
• If you add an extension (1001, for example) that belongs to Group A
to the Monitor List for a member of Group B, the Group B member
will only be able to pick up personal calls to 1001, not group calls.
• In AltiSupervisor, the user can monitor only the group(s) he or she logs
in to, regardless of the monitoring rights assigned to his or her
extension in AltiAdmin.
• Group pilot numbers in the Monitor list have no effect in AltiAgent or
AltiView; regardless of the AltiAdmin settings, a user cannot monitor
a group to which he or she does not belong, and a user always has
monitoring rights to every member of a group to which he or she does
belong.
Note:
These restrictions can be overridden by third-party applications
that make calls through AltiLink Plus.
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