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Setting Logout Reason Codes
Defining a Distribution List
1.
In the Distribution List window, select an ID (0 – 99) in the System
Distribution List ID drop-down list.
The list name, if any, now appears in the Name box; the members of
the list are now displayed in the Member box, and other available
extensions are displayed in the Non-Member box.
2.
To give the list a name or change the existing name, type a descriptive
name into the Name box.
3.
To add a member, select the name(s) in the Non-Member list and
click the Add button to move it to the Member list.
To remove a member, select the name(s) in the Member list and click
the Remove button to move it to the Non-Member list.
You can select multiple names by using Ctrl-Click.
4.
Click Apply to save your changes, or click OK to save and close the
System Configuration window.
Setting Logout Reason Codes
In a workgroup environment, logout reason codes allow agents to specify
why they are signing off from the workgroup, and the manager can view
that information. If logout reasons are required, the system requests a
reason at logout from the phone set and from the AltiAgent application.
The Logout Reason window allows you to enable or disable the required
entry of a logout reason, and it provides for defining up to 20 reason codes.
A logout history can be tracked and stored for future analysis.
To access the Logout Reason window, select System Configuration... on
the Management menu, then click the Logout Reason tab.
5-34 AltiWare OE System Installation & Administration Manual
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Troubleshooting
