Table of Contents
Advertisement
Key AltiServ Characteristics
•
Music or Message on Hold - when the system is connected to an
external audio source, this allows callers to hear music or pre-recorded
messages while waiting on hold.
One Number Access - a feature that eliminates "telephone
NEW
tag" by forwarding important callers to predetermined
numbers, according to a designated schedule. Setup is
available through the One Number Access page of Extension
Configuration and/or web-based AltiReach and AltiView
management. ONA passwording is optional. The user can press any
key to pick up an ONA call.
In OE 5.0:
— a user can enable ONA through voicemail
— the ring timeout can be configured for each ONA forwarding
number
— ONA Call Screening allows a user to enable a call screening option
to ONA, where a caller is prompted to record a caller name to
continue ONA.
•
Operator Off-line - when this feature is enabled, all calls are directed
to the Auto Attendant. When the caller dials 0 and the operator is not
available, the call is routed to the operator mailbox.
•
Out Call Routing Configuration - allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
AltiAdmin, and supporting the new tenant tables.
•
Outside Call Blocking - when this feature is enabled, access to
outside lines is temporarily disallowed.
Overhead Group Paging - allows the use of group voice
NEW
paging to Alti-IP phone users in a group.
•
Overhead Paging - allows the use of voice paging over an internal
public address system.
•
Overhead Paging by Trunk - allows the use of voice paging or
broadcasting through a trunk without checking call progress.
•
Operator Off-line - when this feature is enabled, all calls are directed
to the Auto Attendant. When the caller dials 0 and the operator is not
available, the call is routed to the operator mailbox.
1-12 AltiWare OE System Installation & Administration Manual
Advertisement
Table of Contents
Troubleshooting
