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•
Hands Free Intercom Mode - by pressing #81 while on their speaker
phone, users can receive internal calls without having to pickup the
handset to answer. Hands Free Manual Answer Mode, #82, allows
another version of this function.
•
Hop Off Calls over T1/PRI Tie Trunks - multiple AltiServ systems
at the same or remote locations can be linked through a T1/PRI
network. Also, this feature provides toll savings on long distance calls
by allowing users to dial a remote AltiServ system via a T1/PRI trunk
and then the destination phone number through PSTN.
•
Individual and System Call Pick Up - allows users to answer a
ringing telephone from another station.
•
Intercom Call - by pressing #93 on any phone connected to an
AltiWare system, users can make an intercom call to an AltiTouch
500, 390 (see note below) or Alti-IP phone. If the phone is in idle state,
the phone speaker will be turned on, and the voice path is connected.
If the IP phone is busy, the call will follow the busy call handling
feature of the IP phone's configuration. This feature can be enabled or
disabled per extension by the administrator.
Note: Alti-IP phones or 390 Analog phones that are configured on a
Triton Analog Extension board can be intercommed.
•
IP Extensions - the IP extension feature allows an H.323-compliant
terminal device to connect to AltiServ. With a few exceptions
(described in Chapter 11, Setting Up IP Extensions), IP extensions
have the same functionality as an analog station.
Line Park - allows for a set of 99 lines to be used as a park
NEW
pool, where trunk incoming calls can be parked automatically
(by routing/call handling treatment in AltiAdmin). Park Lines
are organized into groups, with up to 99 groups supported. Parked calls
can be picked up using #51.
•
Live Call Handling—allows an extension user to hear ringback tone
when the called party is in voice mail, paging, transfer, or conference
state. The call is shown as "ringing" in AltiConsole.
•
Multiple Call Waiting with Personalized Greetings - a personal
queue that allows users to handle multiple incoming calls by letting
callers wait in queue until the user answers the call. This allows users
to transfer or park calls before answering the next call in queue. Users
may also record and use personalized Initial and Subsequent
greetings to be played for callers in queue.
AltiWare OE System Installation & Administration Manual
Overview
1-11
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Table of Contents
Troubleshooting
