Altigen CDR Search Manuals

Manuals and User Guides for Altigen CDR Search. We have 1 Altigen CDR Search manual available for free PDF download: Manual

Altigen CDR Search Manual (101 pages)

for AltiWare Open Edition (OE) Release 4.6 and AltiContact Manager (ACM) Release 4.6

Brand: Altigen | Category: Software | Size: 2.46 MB

Table of Contents
3
Warranty

5
Hapter

9
- Using CDR Search
  
  9
  - Installing CDR Search on a Client System
    9
  - Logging in
    10
    
    CDR Search
    15
    
    Workgroup CDR Search
    18
    
    Workgroup Statistics Search
    20
  - Search Results
    22
    
    Summary (CDR Search and WG CDR Search)
    23
    
    Call Details
    24
    
    Statistics (WG Statistics)
    26
  - Printing Records
    27
CHAPTER 2 CDR Overview

29
Hapter

29
- Real-Time Monitoring and the CDR Client
  29
  - The RTM Statistics Database
    29
  - Call Center Events and CDR
    33
  - Past and Present CDR
    33
  - Hapter
    35
- Data Storage
  
  35
  - Internal Logger Service
    35
  - External Logger Service
    36
    
    External Logger Service Installation
    36
    
    SQL Backup and Maintenance
    38
Hapter

39
- CDR and Workgroup CDR Search - Typical Searches
  
  39
Hapter

43
- Records and Data Schema
  
  43
  - Search Results
    44
  - RTM Data Schema
    69
  - Glossary of Terms
    77
  - Configuration Areas Affecting CDR Information
    85
    
    Routing and Route Name
    85
    
    Multi-Tenant Naming
    85
    
    Wrapup
    86
    
    Ring no Answer Configurations and VM
    86
    
    Sign-On and Sign-Off
    86
    
    Conference Call Limitation
    86
  - Example Call Sequences and Their Effect on CDR Records
    87
  - Reporting Fields Glossary
    89
    
    CDR Timestamps and Dates
    89
    
    Start Time
    89
Hapter

91
- TAPIT CDR Loader
  
  91
Index

101

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More Altigen Manuals

Altigen CDR Search Manuals

Altigen CDR Search Manual (101 pages)

Table of Contents

Warranty

Hapter

Using CDR Search

CHAPTER 2 CDR Overview

Hapter

Data Storage

Hapter

CDR and Workgroup CDR Search - Typical Searches

Hapter

Records and Data Schema

Hapter

TAPIT CDR Loader

Index

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