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Network connection problems
The blade workstation connects to the network using shared BladeCenter unit
resources. See the following table and "Solving shared BladeCenter resource
problems" on page 75.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
One or more blade workstations
are unable to communicate with
the network.
Optional-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
An IBM optional device that was
just installed does not work.
62
BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Action
1. Check the function of the shared BladeCenter unit resources (see "Solving
shared BladeCenter resource problems" on page 75).
2. Make sure that:
v The correct device drivers are installed.
v Verify the network settings for your blade workstation. See "Configuring the
blade workstation" in the Installation and User's Guide.
3. (Trained service technician only) Replace the system board assembly.
Action
1. Make sure that:
v The device is designed for the blade workstation (see http://www.ibm.com/
servers/eserver/serverproven/compat/us/.
v You followed the installation instructions that came with the device and the
device is installed correctly.
v You have not loosened any other installed devices or cables.
v You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or any other device is changed, you must
update the configuration.
2. If the device comes with its own test instructions, use those instructions to test
the device.
3. Reseat the device that you just installed.
4. Replace the device that you just installed.
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