IBM Aptiva 2170 Hardware Maintenance Service Manual
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IBM Aptiva 2170 Hardware Maintenance Service Manual

Hardware maintenance service for service level a ibm monitors 2235; 2236; 2237
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Hardware Maintenance Service
for Service Level A
Machine Types 2170, 2171 and 2172 and
IBM Monitors 2235, 2236 and 2237
2170/2171/2172 2235/2236/2237

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Summary of Contents for IBM Aptiva 2170

  • Page 1 Hardware Maintenance Service for Service Level A Machine Types 2170, 2171 and 2172 and IBM Monitors 2235, 2236 and 2237 2170/2171/2172 2235/2236/2237...
  • Page 2 IBM may make improvements and/or changes in the product(s) and/ or the program(s) at any time. Address comments about this publication to IBM Corporation, Dept. E23/962-2, 455 Park Place, Lexington, KY 40511-1856, USA.

  • Page 3: Table Of Contents

    Contents Contents ......................I Notices ......................VII Safety Information ..................VIII Laser Compliance Statement ..............XXX Trademarks ....................XXXI Preface ......................XXXII General Information ..................1 Introduction ......................2 Product Overview .....................3 Processors (Machine Type 2170) .............3 Processors (Machine Type 2171/2172) ............3 Memory ..................... 4 External Ports.................... 4 Diskette Drive ....................4 Hard Disk Drive ..................5 CD/DVD-ROM Drive .................5...
  • Page 4 Advanced Options ...................22 Specifications ....................27 Dimension (width x depth x height) ............27 Weight .....................27 Environment ....................27 Power consumption .................28 Electrical input ..................28 Operating Requirements ................29 Special Tools ....................30 Check Procedures ..................31 Introduction ....................32 Start .......................33 Index of Symptoms, Messages, Error Codes, or Beeps ........37 Troubleshooting .....................53 Factory-Installed Storage Devices ............53 Factory-Installed Modem Card ...............56...
  • Page 5 Front Panel ....................92 Power Supply ..................93 Adapter Cards ..................94 Memory(DIMM ..................95 AMD K6-2XT Processor (for 2170) ............96 Pentium III Processor Module (for 2171) ..........98 Celeron Processor Module (for 2171) ...........102 System Backup Battery .................110 Indicator LED and Cable ...............111 System Board ..................112 Removals and Replacements (Machine Type 2172) ........113 Identifying the Parts of the System Unit ..........114 Cover .....................116...
  • Page 6 ATI with TV Out AGP ................161 Nvidia M64 w/TV Out, 32MB ..............162 Nvidia NV10 w/TV Out, 32MB ...............162 3.5-In. Hard Disk Drive Jumper Settings ............163 CD-ROM Drive .....................167 CD-ROM Drive Rear Panel Connectors and Jumpers ......169 CD-ROM R/W Drive ................170 CD-ROM R/W Drive Rear Panel Connectors and Jumpers ....171 Zip Drive .......................172 Zip Drive Rear Panel Connectors and Jumpers ........173...
  • Page 7 Assembly 3: Machine Type 2172 CD/DVD-ROM Drive ......201 Assembly 4: Machine Type 2172 Keyboard and Mouse .......203 Assembly 5: Machine Type 2172 AGP Adapter ........205 Appendix A. FRU Number List ..............207 Appendix B. Online Support Information ..........211 Index ......................213 Contents...

  • Page 9: Notices

    Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM's product, program, or service may be used.

  • Page 10: Safety Information

    4. Remove all cables from devices. 5. Turn device ON CAUTION: When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 11 • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. CAUTION: When a CD-ROM drive is installed, note the following. Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. Removing the covers of the CD-ROM drive could result in exposure to hazardous laser radiation.
  • Page 12 5.LIGUE o dispositivo CUIDADO: Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou um tipo de bateria equivalente recomendado pelo fabricante. Se seu sistema possuir um módulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de módulo, produzido pelo mesmo fabricante.
  • Page 13 Descarte a bateria conforme requerido pelas disposições e regulamentações locais. CUIDADO: Quando uma unidade de CD-ROM estiver instalada, observe o seguinte. A utilização de controles ou ajustes ou a execução de procedimentos diferentes daqueles especificados nesta publicação pode resultar em exposição perigosa à...
  • Page 15 Notices...
  • Page 16 VIII...
  • Page 17 Notices...
  • Page 19 4. Débranchez tous les câbles des 5. Mettez les unités sous tension. unités. ATTENTION: Remplacez la pile usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le Notices...
  • Page 20 fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant. La pile contient du lithium et présente donc un risque d'explosion en cas de mauvaise manipulation ou utilisation. •...
  • Page 21 modems (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration) VORSICHT: Aus Sicherheitsgründen bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. Aus Sicherheitsgründen: • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
  • Page 22 Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung...
  • Page 23 ACHTUNG: An Netz-, Telefon- und Datenleitungen können gefährliche elektrische Spannungen anliegen. Um eine Gefährdung des Benutzers oder Beschädigung des Geräts zu vermeiden, ist der Server auszuschalten. Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Servergehäuses zu unterbrechen (sofern in Installations- und Konfigurationsanweisungen nicht anders angegeben) PERICOLO:...
  • Page 24 5.ACCENDERE le unità. ATTENZIONE: Quando si sostituisce la batteria, utilizzare solo una batteria IBM o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 25 ATTENZIONE: Quando è installata un'unità CD-ROM, notare quanto segue: L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose. L'apertura di un'unità CD-ROM può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità CD-ROM non vi sono parti su cui effettuare l'assistenza tecnica.
  • Page 26 XVIII...
  • Page 27 Notices...
  • Page 29 PELIGRO: Para evitar una posible descarga eléctrica, no conecte ni desconecte los cables ni lleve a cabo ninguna operación de instalación, de mantenimiento o de reconfiguración de este producto durante una tormenta eléctrica. Para evitar una posible descarga: • El cable de alimentación debe conectarse a un receptáculo con una instalación eléctrica correcta y con toma de tierra.
  • Page 30 CAUTION: Al cambiar la batería, utilice únicamente la batería IBM Número de pieza 33F8354 o un tipo de batería equivalente recomendado por el fabricante. Si el sistema tiene un módulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de módulo del mismo fabricante. La batería contiene litio y puede explotar si no se utiliza, manipula o desecha correctamente.
  • Page 31 CAUTION: La corriente eléctrica de los cables de comunicaciones, de teléfono y de alimentación puede resultar peligrosa. Para evitar posibles lesiones o daños del aparato, desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems antes de abrir las cubiertas del servidor, salvo que se indique lo contrario en las instrucciones de las operaciones de instalación y configuración.

  • Page 32: Laser Compliance Statement

    Laser Compliance Statement The CD/DVD-ROM drive in the computer is a laser product. The CD/DVD- ROM drive's classification label (sample shown below) is located on the drive. CLASS 1 LASER PRODUCT APPAREIL A LASER CLASSE 1 LASER KLASSE 1 LUOKAN 1 LASERLAITE PRODUIT LASE CATEGORIE 1 The CD/DVD-ROM drive is certified in the U.S.

  • Page 33: Trademarks

    Trademarks The following are trademarks of the IBM Corporation in the United States or other countries or both: Aptiva HelpCenter Operating System/2 OS/2 Personal System/2 PS/1 PS/2 Intel, Pentium, MMX, EtherExpress, and LANDesk are trademarks or registered trademarks of Intel Corporation.

  • Page 34: Preface

    Preface 2170/2171/2172 Service This manual contains service information for the Level A (SL-A) model of the IBM Aptiva Personal Computer, worldwide. This manual is intended to be used as a stand-alone document to service Aptiva machine type 2170/2171/2172 products. It is divided into the following...

  • Page 35: General Information

    Power Management ................20 Startup Options ..................21 Date and Time ..................21 Advanced Options ...................22 Specifications ....................27 Dimension (width x depth x height) ............27 Weight .....................27 Environment ....................27 Power consumption .................28 Electrical input ..................28 Operating Requirements ................29 Special Tools ....................30 Copyright IBM Corp. 1998...

  • Page 36: Introduction

    Introduction This chapter gives a general overview of the Aptiva Machine Type 2170/2171/ 2172, describes the standard and optional features, and details functional and environmental specifications.

  • Page 37: Product Overview

    Product Overview Machine Types 2170, 2171, and 2172 have two PCI slots and one PCI/ISA shared slot. The 2170 system supports the AMD K6 processor family and while the 2171 and 2172 supports the Pentium III processors. The machine types 2171 and 2172 support Accelerated Graphics Port (AGP), which allows installed system memory to be used as texture memory, yielding a huge texture footprint to enhance 3D graphical display performance.

  • Page 38: Memory

    - Pentium III - 550MHz internal, 100MHz external - Pentium III - 600MHz internal, 100MHz external - Pentium III - 700MHz internal, 100MHz external - Pentium III - 750MHz internal, 100MHz external Memory • 512-KB Pipeline Burst Static RAM (PBSRAM). Fixed onboard for 2170, built-in Pentium III processors for 2171/2172 •...

  • Page 39: Hard Disk Drive

    Hard Disk Drive • 3.5-in., 1-in. height IDE AT drive. (3.5-in may be in acoustic mounting bracket) • 128 KB “look-ahead” cache memory in hard disk drive. • Average and minimum 12 ms seek time, access time varies for the hard disk drive and the hard disk drive manufacturer.

  • Page 40: Power Supply

    - Press system power button if it sets to act as standby function. - System is idle and the standby timer set in the Windows 98 Power Man- agement Property elapses. Power Supply • PC-98 compatible 145W ATX power supply •...

  • Page 41: Keyboard

    KHz to 72 KHz (for Japan) - Vertical frequencies between 50 Hz and 120 Hz. - DDC1/2B+ support and OSD (On-Screen Display) menu Keyboard ™ • 104-key, 105-key, 107-key or 109-key rubber dome Rapid Access keyboard with 1.8-m (5.8-ft.) cable •...

  • Page 42: Hardware Interfaces

    Three PCI (Peripheral Component Interconnect) v2.1 adapter cards compatible expansion slots that operates at 33 MHz bus speed. One IBM AT-ISA Plug and Play compatible expansion slot that operates at 8 MHz bus speed. Note: There is 1 PCI/ISA shared slot Hard disk drives Two PCI local bus Enhanced IDE v1.0 compatible hard disk...
  • Page 43 Support two high speed NS 16C550 compatible UARTs with send/receive 16 bytes FIFOs RS232D electrical interface compliant Parallel port Supports SPP (IBM PC/XT, PC/AT, PS/2) compatible, EPP (IEEE 1284 compliance), ECP (IEEE 1284 compliance) interface. IEEE 1284 compliant Game port Game port interface for joystick.

  • Page 44: Cmos Reset

    CMOS Reset This system does not deny access to BIOS Setup Utility. Execute “Load BIOS Default Settings” in BIOS Setup to clear the corrupted CMOS data. See “Loading the Default Settings” on page 15.

  • Page 45: Power-On Password

    Power-On Password A power-on password denies access to the system by an unauthorized user when the system is powered on. When a power-on password is active, the password prompt appears on the screen each time the system is powered on. The system starts after the proper password is entered.

  • Page 46: Flash (Bios) Update Procedure

    Flash (BIOS) Update Procedure NOTE: The flash update procedure does not change the model number and serial number information in BIOS. 1. Prepare a bootable DOS diskette disk with AFLASH.EXE, MSG.DAT, VXXYYZZ.RN and VXXYYZZ.BIN files NOTE: The AFLASH.EXE and MSG.DAT are flash utility programs. The VXXYYZZ.RN file has the BIOS checksum information.

  • Page 47: Bios-Contained Model Number And Serial Number

    BIOS-contained Model Number and Serial Number The model number and serial number information is stored in BIOS ROM and displayed in the “Model Information” of BIOS Setup main menu. If a service repair is completed by replacing a new system board or a new BIOS ROM, then you are required to input the original system's model number and serial number into the new BIOS ROM.

  • Page 48: Bios Setup Utility

    1. Turn on your monitor. 2. Turn on the system unit. 3. When you see the IBM Aptiva logo, press F1 to enter Setup and display the Main Menu. If you have previously set a power-on password, you are prompted to type in the password after you press the F1 key.
  • Page 49 The following table lists specific keys on the keyboard that will help you move through the Setup menus: Keys Function Down- or up-arrow key Use these arrow keys to highlight an option on the menu. (Press the Enter key to choose the option.) Left- or right-arrow key Use these arrow keys to make a selection and change an option's setting.

  • Page 50: Viewing System Information,Video Information And Model Information

    3. Press Esc to exit Setup. A dialog box appears confirming if you want to save the CMOS settings (in this case, the default settings that you reloaded). 4. Use the left-arrow key to select Yes, then press Enter to save the changes in CMOS.

  • Page 51: Disk Drives

    Disk Drives If you install a new diskette, hard disk, or CD/DVD-ROM drive, BIOS auto- detects the presence of these devices. Enter Setup to identify or verify the type of drive installed in the computer. If you want to change any drive setting, select Disk Drives from the main menu. The Disk Drives menu appears showing the diskette drive and IDE drive parameters.
  • Page 52 on the system board and is set as the slave device. Normally, a preinstalled CD/DVD-ROM drive is connected here. NOTE: The CD/DVD-ROM drive information does not appear among these options. Click on the System Information option in the Setup main menu to verify the presence of a CD/DVD-ROM drive.

  • Page 53: Input/Output Ports

    Hard Disk 32-bit Access Setting this parameter to Enabled improves system performance by allowing the use of the 32-bit hard disk access. This enhanced IDE feature only works under Windows 3.x, OS/2, Windows 95, Windows 98, and Novell NetWare. If your software does not support this function, set this parameter to Disabled.

  • Page 54: Power Management

    Onboard USB This parameter allows you to enable or disable the Universal Serial Bus (USB) controller. The default setting is Enabled. USB Keyboard Mode This parameter enables or disables the use of a USB keyboard outside of Windows. The default is Disabled. Onboard PCI Audio Chip This parameter enables or disables the onboard audio controller chipset.

  • Page 55: Startup Options

    Silent Boot This parameter enables or disables the silent boot function. When set to Enabled, which is the default, BIOS is in graphical mode and displays the IBM logo while booting. If an error occurs while booting, the system automatically switches to text mode.

  • Page 56: Advanced Options

    If you change the time, enter the time in 24-hour format (hours, minutes, seconds). For example: - 12 midnight is 00:00:00 - 12 noon is 12:00:00 - 1 p.m. is 13:00:00 When setting date and time, press the up- or down- arrow key to highlight a field.
  • Page 57 password setting. After pressing Enter, the Power-on Password window disappears. The Power-on Password parameter automatically sets to Present. 7. Press Esc to return to Setup main menu. 8. Press Esc to exit Setup and reboot the system. Answer Yes when prompted to save settings.
  • Page 58 Disk Drive Control There are two items under this parameter: Diskette Drive and Hard Disk Drive. These items allow you to write-protect the floppy diskette and hard disk drives. The settings include: Write Protect All Sectors Disables the write function all sectors of the diskette or hard disk drive.
  • Page 59 Level 1 Cache This parameter enables or disables the Level 1 cache memory. The default setting is Enabled. Level 2 Cache This parameter enables or disables the Level 2 cache memory. The default setting is Enabled. Memory Configuration This parameter shows the installed memory configuration information.
  • Page 60 next time the system boots. After clearing the resource data, the parameter resets to the default setting No.

  • Page 61: Specifications

    Specifications Dimension (width x depth x height • For Machine Type 2170/2171: System unit: 190 mm (7.48 in.) x 370 mm (14.57 in.) x 384 mm (15.12 in.) For Machine Type 2172: System unit: 195 mm (7.68 in.) x 455 mm (17.9 in.) x 428 mm (16.85 in.) •...

  • Page 62: Power Consumption

    Power consumption • System unit: Maximum 145 Watts • 15" monitor: Maximum 80 Watts • 17" monitor: Maximum 130 Watts Electrical input • Input voltage for system unit (Sine-wave input is required) - Low Range: 90 Vac to 132 Vac - High Range: 180 Vac to 264 Vac •...

  • Page 63: Operating Requirements

    Operating Requirements All machines require two power inputs: one on the system unit and one on the monitor display. The system units come with a voltage selector switch, allowing selection of voltage of either 115 Vac or 230 Vac. This switch must be in the 230 Vac position when the machine is plugged into a 230 Vac electrical outlet.

  • Page 64: Special Tools

    Special Tools The following special tool is required to service this system when running diagnostics program (PC-Doctor): • Wrap plugs, P/N 72X8546...

  • Page 65: Check Procedures

    Index of Symptoms, Messages, Error Codes, or Beeps ........37 Troubleshooting .....................53 Factory-Installed Storage Devices ............53 Factory-Installed Modem Card ...............56 Audio (Not Supported by Diagnostics Program) ..........58 CD/DVD-ROM Drive ..................60 Memory ......................61 Keyboard ......................62 Mouse ......................63 Power Supply ....................65 Monitor ......................68 Undetermined Problems ................70 Copyright IBM Corp. 1999...

  • Page 66: Introduction

    Introduction This chapter contains the check procedures used to diagnose the causes of product failures. The diagnostic information consists of: Start: This is the starting point for any diagnostic action. Based on high-level symptoms, the check procedure directs you to more detailed procedures to help resolve machine failures.

  • Page 67: Start

    Computers. Do not use this diskette on other models. POST error codes and error messages are displayed on the screen after the IBM logo. Meanwhile, error beeps could be issued to help diagnose system problem. Please refer to “Index of Symptoms, Messages, Error Codes, or Beeps”...
  • Page 68 • Disconnect all drives except: - 3.5-in. diskette drive - Hard disk drive - IBM Aptiva factory-installed devices (such as a CD-ROM drive) • Ensure that all power cords and cables are connected properly. • Ensure that the monitor brightness and contrast controls are not turned...
  • Page 69 Note any symptoms, messages, error codes, or beeps. • Make sure that there are no diskette or CD in the drives. 002 - DOES AN IBM LOGO SCREEN APPEAR? (YES, READ AHEAD. NO, GO TO STEP 004.) • Insert diagnostics diskette in the diskette drive.
  • Page 70 NO, GO TO STEP 007.) • Select Diagnostics from the diagnostics program menu. • Select and execute All Tests. - Go to step 008. 007 - • The system configuration report shows only those devices supported by the diagnostics diskette. •...

  • Page 71: Index Of Symptoms, Messages, Error Codes, Or Beeps

    Index of Symptoms, Messages, Error Codes, or Beeps How to Use Error Messages: Use the messages, error codes, and beeps combinations that occur to diagnose failures. If more than one failure occurs, begin the diagnosis from the first failure that appeared. The cause of the first failure can result in false messages, error codes, or beeps.
  • Page 72 beeps, use See “Table 2-2 BIOS Error Beeps List” on page 43 to diagnose system problems. 4. If you did not receive any error message, look for a description of your error symptoms in “Table 2-3 Error Symptoms List” on page 44. IMPORTANT: Check all power supply voltages, switch, and jumper settings before you replace the system board.
  • Page 73 Table 2-1 POST Error Codes and Messages List NOTE: To diagnose a problem, first find the BIOS error messages or codes in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 74 Table 2-1 POST Error Codes and Messages List NOTE: To diagnose a problem, first find the BIOS error messages or codes in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 75 Table 2-1 POST Error Codes and Messages List NOTE: To diagnose a problem, first find the BIOS error messages or codes in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 76 Table 2-1 POST Error Codes and Messages List NOTE: To diagnose a problem, first find the BIOS error messages or codes in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 77 Table 2-2 BIOS Error Beeps List NOTE: To diagnose a problem, first find the BIOS error beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 78 Table 2-3 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 79 (Continued) Table 2-3 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 80 (Continued) Table 2-3 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 81 (Continued) Table 2-3 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 82 (Continued) Table 2-3 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 83 (Continued) Table 2-3 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 84 (Continued) Table 2-3 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 85 (Continued) Table 2-3 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 86 (Continued) Table 2-3 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.

  • Page 87: Troubleshooting

    Troubleshooting Failing Parts or Assemblies: The check procedures generally help you trace a problem to one part or assembly. The last step of the specific check procedure you are using indicates that a part or assembly is failing. You should inspect the part or assembly before you decide to replace it.
  • Page 88 SYMPTOMS OCCUR? (YES, READ AHEAD. NO, GO TO STEP 003) • Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 37. • End. 003 - • Select Utility from the menu. • Select and execute Tech Support Form from the menu to generate a system configuration report.
  • Page 89 “Hard Disk Drive” on page 4. - In the BIOS Setup, check that the correct drive size is set for the flagged drive shown in the System Information. See “Viewing System Information, Video Information and Model Information” on page 16. •...

  • Page 90: Factory-Installed Modem Card

    Factory-Installed Modem Card NOTE: The factory-installed modem is a 56.6 Kbps modem with a cable of microphone-in and speaker-out from system board. 001 - START • In Windows 98 Device Manager, ensure that the modem is not configured with a conflicting COM port and IRQ setting. •...
  • Page 91 004 - CAN THE MODEM DIAL OUT AND CONNECT TO ANY BBS SUCCESSFULLY? (YES, READ AHEAD. NO, GO TO STEP 005.) • The modem adapter functions normally. • End. 005 - • Ensure that Windows 98 is properly installed, then power off the system unit.

  • Page 92: Audio (Not Supported By Diagnostics Program)

    Audio (Not Supported by Diagnostics Program) IMPORTANT: Audio tests for the sound card cannot be carried out in the PC- Doctor DOS diagnostics program. It is, however, possible to carry out a dial tone test for the modem. While performing this check, you may need to enter and exit Microsoft Windows 98 several times.
  • Page 93 3. Select Settings, then select Control Panel. 4. Select the Sound icon. 5. In the Sound window, select chimes from the Names field. (To test other adapter card software, select an action from a menu in that software.) 005 - IS THE PREVIEW BUTTON, OR ACTION IN OTHER SOFTWARE, SELECTABLE ON THE SCREEN (SHOWN IN BLACK AND NOT GRAY)? (YES, GO TO STEP 006.

  • Page 94: Cd/Dvd-Rom Drive

    CD/DVD-ROM Drive 001 - START • Insert the diagnostics diskette into the diskette drive and ensure that there is no CD/DVD in the CD/DVD-ROM drive. • Select Interactive Tests menu, then select and execute CD/DVD-ROM Test. 002 - DO YOU SEE A MESSAGE “NO CD/DVD-ROM DRIVE OR MSCDEX DEVICE DRIVER INSTALLED.”? (YES, READ AHEAD.

  • Page 95: Memory

    Memory 001 - START • Power off the system unit. • Insert the diagnostics diskette into the diskette drive. • Ensure that all DIMMs are installed correctly. • Power on the system unit. • Take note of any messages, error codes, or symptoms. 002 - DO YOU RECEIVE POST MEMORY ERROR MESSAGE? (YES, READ AHEAD.

  • Page 96: Keyboard

    Keyboard 001 - START • Power off system unit and ensure the keyboard plug is connected properly. 002 - • Insert the diagnostics diskette into the diskette drive and power on the system unit. • Select Interactive Tests menu, then execute Keyboard test. 003 - DOES THE KEYBOARD FUNCTION CORRECTLY? (YES, READ AHEAD.

  • Page 97: Mouse

    Mouse NOTE: A sticking key button can cause the mouse to operate incorrectly. If you suspect this, go to “Keyboard” on page 62. 001 - START • Make sure that the mouse ball turns freely. • Make sure that the mouse plug connects properly. 002 - •...
  • Page 98 TO STEP 010. NO, READ AHEAD.) • Try with a known good mouse. 009 - DO THE ERROR SYMPTOMS STILL REMAIN? (YES, READ AHEAD. NO, GO TO STEP 010.) • Replace the system board. • 010 - • Replace the mouse. •...

  • Page 99: Power Supply

    Power Supply 001 - START ATTENTION: Check the Power Override switch, situated at the back of the machine, just above the connector for the power cable. If this switch is activated (switched to on), no power will be supplied to the system. •...
  • Page 100 Pin-hole side view Cable side view 006 - ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN? (YES, READ AHEAD. NO, GO TO STEP 009.) • The power supply is working normally. • If you suspect the on/off switch cable assembly, see Step 003. •...
  • Page 101 009 - • Replace the power supply. • End. Check Procedures...

  • Page 102: Monitor

    Monitor First, set the system to VGA mode. To do this in Windows 98, depress the F8 function key during startup. Safe mode (VGA) will be set for Windows 98. Use the operating system's video setup to change the monitor resolution. The monitors that come with the system are DDC2A/B or DDC1/2B+ (Display Data Channel) compliant.
  • Page 103 • Select Interactive Tests from the Main Menu. • Select and execute Video test from the menu. • Follow the prompts and perform the video test. • Go to“Index of Symptoms, Messages, Error Codes, or Beeps” on page 37. • You might have to adjust the monitor controls to obtain the best image.

  • Page 104: Undetermined Problems

    4. If the jumpers, switch, and voltage settings are correct, continue with the following steps: • Remove or disconnect the following, one at a time: - Non-IBM devices - External devices - Any adapter card (modem card or video card, if installed) - CD-ROM drive...
  • Page 105 8. If the symptom changes, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 37 or to the check procedure for the last item tested. Replace the last item tested if the system operates normally after removing the last item.

  • Page 107: Diagnostic Aids

    Diagnostic Aids Introduction ....................74 Power-On Self Test ..................75 Diagnostic Diskette ..................76 Using the Diagnostic Diskette ..............76 Using Diagnostic Program from Recovery CD ........77 Diagnostics Program Features ..............78 Copyright IBM Corp. 1998...

  • Page 108: Introduction

    Introduction This section explains the diagnostic aids, power-on self test (POST) and diagnostics program (PC-Doctor), that are available for troubleshooting problems on the system.

  • Page 109: Power-On Self Test

    BIOS version and system memory tested. For Aptiva, the F9 key will only work after exiting BIOS Setup. 3. If an error is detected during POST, the IBM logo screen will automatically switch to the text-based screen and display the error message or code with a beep.

  • Page 110: Diagnostic Diskette

    Diagnostic Diskette WARNING: This manual is intended to test the IBM Aptiva 2170/2171/2172 machine type only. Testing devices which are not included with the original product package, including other IBM products, prototype cards, or modifying hardware settings may give false errors and invalid system responses.

  • Page 111: Using Diagnostic Program From Recovery Cd

    “Startup Options”, set the first priority of boot sequence to CD-ROM. Save and exit from BIOS Setup. 3. When screen displays IBM Recovery Program menu, choose “Run Diagnostics” to execute diagnostic program. 4. Follow the instructions on the screen to operate the diagnostics program.

  • Page 112: Diagnostics Program Features

    Diagnostics Program Features Diagnostics program (PC-Doctor) includes the following features: Table 3- 1 Diagnostic Program Main Menu Selections Main Menu Selections Submenu Selections Diagnostics • Run Normal Test • Run Quick Test • CPU/Coprocessor • Systemboard • Video Adapter • Serial Ports •...
  • Page 113 (Continued) Table 3- 1 Diagnostic Program Main Menu Selections Main Menu Selections Submenu Selections Hardware Info • VGA Information • Software Interrupts • SCSI Devices • I/O Use • IDE Drive Info • PCI Information • PNPISA Information • SMBIOS Information •...

  • Page 115: Repair Information

    Power Supply ..................124 Adapter Cards ..................126 Memory(DIMM ..................127 Pentium III Processor Module (for 2172) ..........128 Celeron Processor Module (for 2172) ...........132 System Backup Battery .................140 Indicator LED and Cable ...............141 System Board ..................142 Software Recovery Procedure ..............143 Copyright IBM Corp. 1998...

  • Page 116: Removals And Replacements ( Machine Type 2170 And 2171)

    Removals and Replacements ( Machine Type 2170 and 2171) BEFORE REMOVING ANY FRU, POWER-OFF THE COMPUTER, UNPLUG ALL POWER CORDS FROM ELECTRICAL OUTLETS, THEN DISCONNECT ANY INTERCONNECTING CABLES. ATTENTION: The system board, processors, adapter cards, DIMMs, and upgrade processors can be damaged by electrostatic discharge. Use an electrostatic discharge (ESD) strap to establish personal grounding.

  • Page 117: Handling Esd-Sensitive Parts

    Handling ESD-Sensitive Parts Many electronic parts are sensitive to electrostatic discharge (ESD). To prevent damage when working with ESD-sensitive parts, observe the following instructions. Do these in addition to taking all the usual precautions, such as switching off the power and unplugging the power cord. •...

  • Page 118: Identifying The Parts Of The System Unit

    Identifying the Parts of the System Unit This computer system has four bays that can hold 5.25-inch and 3.5-inch drives. Additional devices can be installed in the empty bays. Diskette drives in this unit use the standard diskette advanced technology (AT) interface.
  • Page 119 5. Adapter card connectors. Adapter card connectors are sockets on the system board into which adapter cards are installed. Your system board has four adapter card connectors (for the 2171 machine, there is an additional AGP video connector). One of these connectors is for an ISA card and three are for PCI cards.

  • Page 120: Cover

    Cover • Disconnect the system unit power cord. • Remove the screws at the back of the tower. • Insert a screwdriver under one of the tabs on the back of the cover and gently pry the tower cover so that it separates from the tower. •...
  • Page 121 NOTE: Replacing the Cover • To replace the tower cover, lower the cover down over the tower, pressing in on the sides so the hooks inside the cover fit over the bottom ledge of the tower. Slide the cover forward into place. Secure the tower cover by replacing the screws you removed.

  • Page 122: Bay Panels

    Bay Panels If you remove a drive from a bay and you do not intend to install a new drive immediately, reinstall the bay panel on the empty exposed drive bay. Follow these steps to remove the plastic bay panel from the front of the system unit cover.

  • Page 123: Bay 1- 5.25-In. Bay (Internal Or External Access)

    Bay 1- 5.25-In. Bay (Internal or External Access) • Disconnect any cable on the drive (note location and orientation of cables). • Remove the screws. • Pull out the drive. Repair Information...

  • Page 124: Bay 3 - 3.5-In. Bay (Internal Or External Access)

    Bay 3 - 3.5-In. Bay (Internal or External Access) Bay 4 - 3.5-In. Bay (External Access for Diskette Drive) • Disconnect the cables (note location of cables). • Press the lever and rotate outward. • Pull carefully and slowly as soon as the warning arrow appears. •...
  • Page 125 NOTE: Reinstall The 3.5-in Drive Frame • Before reinstalling the drive frame into the main unit, make sure the upper and lower drive frames are properly reattached. • Align the front notch of the drive frame with the system chassis •...

  • Page 126: Front Panel

    Front Panel...

  • Page 127: Power Supply

    Power Supply • Disconnect all cables necessary before removal (note location of cables). • Remove the four screws from the chassis. • Push the power supply forward towards the CD/DVD-ROM drive. • Once it is sufficiently forward, place your hand underneath the power supply and push upwards to detach it from the chassis.

  • Page 128: Adapter Cards

    Adapter Cards NOTE: 1. Before removing an adapter card, note the location of the adapter card and any cables. When removing an adapter card, install the replacement card in the same slot as the one you removed. 2. If necessary, remove cards from the adjacent slots of the failed card. •...

  • Page 129: Memory

    Memory(DIMM) CAUTION: Memory modules are sensitive to static discharge. • Press the levers on both sides of the socket down and outwards. • Lift the DIMM to remove. ATTENTION: Place your forefingers on the top of the DIMM before you press the holding clips to gently disengage the DIMM from the socket.

  • Page 130: Amd K6-2Xt Processor (For 2170)

    AMD K6-2XT Processor (for 2170) NOTE: Determine the type of processor you are installing and make sure the jumpers are set correctly. Run the Setup Utility after correctly installing a processor. CAUTION: Processors are sensitive to static discharge. • Remove adapter cards if applicable. •...
  • Page 131 NOTE: Installing the processor • Place the ZIF socket release lever to the release (up) position. • Insert the new processor, matching the notched corner of the processor with the pin 1 indicator on the socket. • Push down the lever to lock the processor to the socket. •...

  • Page 132: Pentium Iii Processor Module (For 2171)

    Pentium III Processor Module (for 2171) The Pentium III Processor Module comes in one SECC2 package. SECC2 stands for Single Edge Cartridge CPU 2. Removing the Pentium III CPU Modul Follow these steps to remove the Pentium III CPU module from the slot. NOTE: Determine the type of processor you are installing and make sure the jumpers are set correctly.
  • Page 133 Pentium III Processor Installation Follow these steps to install the Pentium III processor module with fan sink to the socket on the system board. • Locate the retention mechanism around the processor socket. Fold out the retainers. • With the processor module electrical contacts pointing downward, align the processor to the posts of the retention mechanism, then lower it down.
  • Page 134 processor are wider and should match the wider ends of the clips on the heat sink. The lower set of holes are smaller and should match the narrow ends of the heat sink clips. SECC2 Package Installation Follow these steps when installing the heat sink and fan to the Pentium III processor module: •...
  • Page 135 To remove the SECC2 type fan sink, use a screw driver to slide the fastener nodes outward to unlock the fan sink from the processor, then carefully remove the fan sink from the processor. Repair Information...

  • Page 136: Celeron Processor Module (For 2171)

    Celeron Processor Module (for 2171) Removing the Celeron CPU Follow these steps to remove the Celeron CPU module from the slot. NOTE: Determine the type of processor you are installing and make sure the jumpers are set correctly. Run the Setup Utility after correctly installing a processor.
  • Page 137 For Celeron CPU with FanSink Repair Information...
  • Page 138 • Use a screw driver to push the four fastener tabs outward to unlock the heat sink from the processor, then carefully detach the heat sink from the processor. For Celeron CPU with HeakSink For Celeron CPU with Fan Sink...
  • Page 139 Installing the Universal Retention Mechanism (URM) Follow these steps to install the universal retention mechanism: 1. Pull out the sides. 2. Place the universal retention mechanism over the CPU connector on the system board and press it until it clicks into place. 3.
  • Page 140 Installing a Celeron CPU NOTE: Observe the ESD precautions when installing or removing a system component. The system board supports a Celeron processor that comes in the SEPP (Single-Edge Processor Package) type packaging. The SEPP is similar to SECC and is compatible with Slot 1 connectors. NOTE: Before you proceed, make sure that there is no processor installed in the CPU connector.
  • Page 141 6. Press the heatsink, processor card and fastener together to lock the heatsink. For Celeron CPU with HeatSink For Celeron CPU with FanSink 7. With the processor card golden fingers pointing downward, align the processor to the posts of the URM. Repair Information...
  • Page 142 8. Lower the processor into to the CPU connector on the system board until the golden fingers touch the connector. 9. Press down the processor until the golden fingers completely fit into the connector and the latches on the sides lock the processor into place. Check the sides of the URM.
  • Page 143 For Celeron CPU with FanSink CAUTION: The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your hands. Repair Information...

  • Page 144: System Backup Battery

    System Backup Battery CAUTION: All BIOS configuration settings will be lost when the backup battery is removed! ATTENTION: Be careful when removing the backup battery. If the metal lever is damaged or broken, the system board must be replaced. • Gently pull the metal lever away from the backup battery.

  • Page 145: Indicator Led And Cable

    Indicator LED and Cable • Push in on the indicator LED and remove from the rear. • Disconnect the LED and cable from the system board. Repair Information...

  • Page 146: System Board

    System Board • Remove all adapter cards. • Disconnect all cables connected to the system board. Note the location and orientation of all cables. • Remove the screws securing the system board to the chassis. • Lift the system board to remove from chassis. •...

  • Page 147: Removals And Replacements (Machine Type 2172)

    Removals and Replacements (Machine Type 2172) See Safety Notice following Translation on page VII BEFORE REMOVING ANY FRU, POWER-OFF THE COMPUTER, UNPLUG ALL POWER CORDS FROM ELECTRICAL OUTLETS, THEN DISCONNECT ANY INTERCONNECTING CABLES. The arrows in the removals and replacements procedures show the direction of movement to remove a field-replaceable unit (FRU), to turn a screw, or the direction to press a tab to release the FRU.

  • Page 148: Identifying The Parts Of The System Unit

    Identifying the Parts of the System Unit This computer system has five bays that can hold up to three 5.25-inch and two 3.5-inch drives. Additional devices can be installed in the empty bays. Diskette drives in this unit use the standard diskette advanced technology (ATX) interface.
  • Page 149 1. Switching Power Suppl . The system comes with a 145-watt switching power supply. 2. Expansion slots. On the rear panel of the system chassis are seven slot openings for installation of adapter cards. When installing an adapter, remove the cover of the slot that you intend to use.

  • Page 150: Cover

    Cover • Disconnect the system unit power cord. • Release the lock that secures the cover at the back of the unit by pressing it toward the unlocked icon. • Slip your hand into the underside of the front panel and pull the release handle forward to release the cover.
  • Page 151 NOTE: Replacing the Cover • Align the end corners of the cover with the front corners of the chassis. Ensure that the rails of the cover slide along the grooves on the sides of the chassis. • · Slide back the cover until it fits into place. If the cover does not slide all the way to the rear, hold the upper rear corners of the cover and slightly press it inward while pushing it toward the rear end of the unit.

  • Page 152: Bay Panels

    • Slide the lock on the back of the unit to the "locked" icon to secure the cover to the chassis. Bay Panels If you remove a drive from an external bay and you do not intend to install a new drive immediately, reinstall the bay panel on the empty exposed drive bay.
  • Page 153 NOTE: Removing the system cover, exposes metal plates in front of each unpopulated drive bay. Push back and break-off these metal plates before installing additional drives. Use a screwdriver to push back the metal bay plate. After pushing the metal cover for about an inch, you may use your hand to push it all the way to a 90- degree angle.

  • Page 154: Bays 1, 2, 3 (3.5-In. And 5.25-In. Internal/External Bays)

    Bays 1, 2, 3 (3.5-In. and 5.25-In. Internal/External Bays) • Disconnect all cables on the drive (note location of cables). • Remove the screws. WARNING: For 5.25-In. hard disk drive installation, it uses different screws from 3.5-In. hard disk drive . IMPORTANT: Install the 3.5-in.

  • Page 155: Removing The 3.5-In Hard Disk Drive From The Adapter Tray

    Removing the 3.5-in hard disk drive from the adapter tray • To remove the hard disk drive from the adapter tray, remove the four shoulder screws on the underside of the tray. • Four cushion rings are used to minimize the acoustic interference. To remove the cushion rings, slide and lift.

  • Page 156: Bay 4, 5 (3.5-In. Diskette Drives)

    Bay 4, 5 (3.5-In. Diskette Drives) • Disconnect the cables (note location of cables). • Press the lever and rotate outward. • Pull carefully and slowly as soon as the warning arrow appears. • The drive frame becomes free after the line behind the arrow appears. Remove the frame from the chassis.
  • Page 157 NOTE: Reinstall The 3.5-in Drive Frame • Align the front notch of the drive frame with the system chassis • Align the top rail of the drive frame with the system chassis and swing inward until it "clicks" to lock. •...

  • Page 158: Power Supply

    Power Supply • Disconnect all necessary cables before removal (note location of cables). • Remove the two screws from the chassis. • Press the tab located on top of the housing frame just above the power supply. • Push the power supply forward towards the CD-ROM drive to detach it from the chassis.
  • Page 159 NOTE: Replacing the Power Supply • Insert the power supply frame into its corresponding cut-away openings on the chassis. • Align the top rails and slide in to lock. • Secure the power supply with it's two original screws...

  • Page 160: Adapter Cards

    Adapter Cards NOTE: 1. Before removing an adapter card, note the location of the adapter card and any cables. When removing an adapter card, install the replacement card in the same slot as the one you removed. 2. If necessary, remove cards from the adjacent slots of the failed card. •...

  • Page 161: Memory

    Memory(DIMM) ATTENTION: Memory modules are sensitive to static discharge. • Press the levers on both sides of the socket down and outwards. • Lift the DIMM to remove. CAUTION: Place your forefingers on the top of the DIMM before you press the holding clips to gently disengage the DIMM from the socket.

  • Page 162: Pentium Iii Processor Module (For 2172)

    Pentium III Processor Module (for 2172) The Pentium III Processor Module comes in one SECC2 package. SECC2 stands for Single Edge Cartridge CPU 2. Removing the Pentium III CPU Modul Follow these steps to remove the Pentium III CPU module from the slot. NOTE: Determine the type of processor you are installing and make sure the jumpers are set correctly.
  • Page 163 Pentium III Processor Installation Follow these steps to install the Pentium III processor module with fan sink to the socket on the system board. • Locate the retention mechanism around the processor socket. Fold out the retainers. • With the processor module electrical contacts pointing downward, align the processor to the posts of the retention mechanism, then lower it down.
  • Page 164 processor are wider and should match the wider ends of the clips on the heat sink. The lower set of holes are smaller and should match the narrow ends of the heat sink clips. SECC2 Package Installation Follow these steps when installing the heat sink and fan to the Pentium III processor module: •...
  • Page 165 To remove the SECC2 type fan sink, use a screw driver to slide the fastener nodes outward to unlock the fan sink from the processor, then carefully remove the fan sink from the processor.

  • Page 166: Celeron Processor Module (For 2172)

    Celeron Processor Module (for 2172) Removing the Celeron CPU Follow these steps to remove the Celeron CPU module from the slot. NOTE: Determine the type of processor you are installing and make sure the jumpers are set correctly. Run the Setup Utility after correctly installing a processor.
  • Page 167 For Celeron CPU with FanSink...
  • Page 168 • Use a screw driver to push the four fastener tabs outward to unlock the heat sink from the processor, then carefully detach the heat sink from the processor. For Celeron CPU with HeakSink For Celeron CPU with Fan Sink...
  • Page 169 Installing the Universal Retention Mechanism (URM) Follow these steps to install the universal retention mechanism: 1. Pull out the sides. 2. Place the universal retention mechanism over the CPU connector on the system board and press it until it clicks into place. 3.
  • Page 170 Installing a Celeron CPU NOTE: Observe the ESD precautions when installing or removing a system component. The system board supports a Celeron processor that comes in the SEPP (Single-Edge Processor Package) type packaging. The SEPP is similar to SECC and is compatible with Slot 1 connectors. NOTE: Before you proceed, make sure that there is no processor installed in the CPU connector.
  • Page 171 6. Press the heatsink, processor card and fastener together to lock the heatsink. For Celeron CPU with HeatSink For Celeron CPU with FanSink 7. With the processor card golden fingers pointing downward, align the processor to the posts of the URM.
  • Page 172 8. Lower the processor into to the CPU connector on the system board until the golden fingers touch the connector. 9. Press down the processor until the golden fingers completely fit into the connector and the latches on the sides lock the processor into place. Check the sides of the URM.
  • Page 173 CAUTION: The heatsink becomes very hot when the system is on. NEVE touch the heatsink with any metal or with your hands. ™ • Processor with the capabilities of MMX technology • Processor in Single Edge Contact (S.E.C.) cartridge packaging technology (slot 1).

  • Page 174: System Backup Battery

    IMPORTANT: Make sure to insert the battery with the positive side facing up. A plus(+) sign indicates the positive side. • If you replace the system battery, you need to reset the system date and time. You can perform this task from the Window 98 desktop or from the Setup Utility.

  • Page 175: Indicator Led And Cable

    Indicator LED and Cable • Push in on the indicator LED and remove from the rear. • Disconnect the LED and cable from the system board.

  • Page 176: System Board

    System Board • Remove all adapter cards. • Disconnect all cables connected to the system board. • Remove the screws securing the system board to the chassis. • Lift the system board to remove from chasis. • Remove memory (DIMM) if applicable. •...

  • Page 177: Software Recovery Procedure

    “Startup Options”, set the first priority of boot sequence to CD-ROM. Save and exit from BIOS Setup. 3. After system boots from recovery CD, you will be prompted with an “IBM Product Recovery Program” menu, follow the instructions on the screen to...

  • Page 179: Parts/Test Point Locations

    System Board Connector Pin Signals ............178 Monitor Port Signals ................178 Serial Port Signals .................178 Parallel Port Signals ................178 Mouse Port Signals ................179 Keyboard Port Signals ................179 Diskette Drive Cable Connector Signals ..........179 IDE Cable Connector Signals ...............180 Copyright IBM Corp. 1998...

  • Page 180: Introduction

    Introduction This chapter contains system board layouts and jumper settings. It is useful when you are asked to measure voltages. Use this information to help you locate parts such as electronic boards, connectors, pin numbers, and test points. This chapter also contains jumper settings for the hard disk drive, CD/ DVD-ROM (compact disc-read-only memory) drive, and the connector information for modem adapter card.

  • Page 181: Machine Type 2170 System Board Jumpers And Connectors

    Machine Type 2170 System Board Jumpers and Connectors NOTE: The blackened pin of a jumper represents pin 1. 2170 System Board Jumper Sett i n g Jumper/Settings Function JP1, JP2 Speaker Type: 1-2 & 4-5 *Speaker Out 2-3 & 5-6 Line out JP4 Password Check Password function...
  • Page 182 2170 System Board Jumper Settings (Continued) Jumper/Settings Function SW1(switch 1, 2, 3) Bus Clock Ratio Off, Off, Off *3.5 On, Off, On Off, On, Off On, On, Off On, On, On On, Off, Off Off, On, On Off, Off, On SW1(switch 4, 5, 6, 7, 8) CPU Core Voltage Off, On, On, Off, On...
  • Page 183 2170 System Board Connector Functions Connector Function Connect to... Universal Serial Bus (USB) USB device connector USB HUB connector USB HUB device Upper: PS/2 mouse port PS/2 pointing device Lower: PS/2 keyboard port PS/2 keyboard ATX Power Supply Connector Power supply I/O Port: Upper: Printer port Printer or Parallel device...

  • Page 184: Machine Type 2171 And 2172 System Board Jumpers And Connectors

    Machine Type 2171 and 2172 System Board Jumpers and Connectors NOTE: The blackened pin of a jumper represents pin 1...
  • Page 185 2171 and 2172 System Board Jumper Se t t i n g Jumper/Settings Function Line-out signal type 1-3 & 2-4 Audio line-out 3-5 & 4-6* Amplified audio line-out SW 1 (switch 1, 2, 3, 4) Bus Clock Ratio Off, Off, On, Off On, On, On, On On, Off, On, On On, On, Off, On...
  • Page 186 2171 and 2172 System Board Connector F u n c t i o n Connector Function Connect to Universal Serial Bus (USB) USB device connector ATX Power Supply Connector Power supply Upper: PS/2 mouse connecto PS/2 pointing device Lower: PS/2 keyboard connecto PS/2 keyboard Upper: Printer port Printer or parallel device...

  • Page 187: Power Supply Connectors And Voltages

    Power Supply Connectors and Voltages Refer to the following figures when checking for voltages on power supply cable connectors. When checking voltages, the power supply fan must be running. To power-on the power supply without using the on/off switch, use a screwdriver or other tool to short the connector CN4(pin10-20) for 2170 or CN2 for 2171 and 2172 (with the switch cable disconnected from the connector on the system board), or use a connection (jumper) to short the black and green wires of the 20-pin...
  • Page 188 (Continued) Power Supply Output Pin Assignment Voltage Cable Color -12Vdc Blue Ground Black Power On Green Ground Black Ground Black Ground Black +5Vdc +5Vdc...

  • Page 189: Factory-Installed Modem Card Layout

    Factory-Installed Modem Card Layout GVC --Non Voice GVC-Voice GVC Factory-Installed Modem Card Connector Functions Item Function Connect to... Telephone line-in Telephone line Telephone line-out Telephone set Some modem adapters may come without this jack. Voice-in/speaker-out connector System board Machine Type 2170: CN21 Machine Type 2171 and 2172: CN12 NOTE: Care should be taken while connecting the voice-in/speaker-out...
  • Page 190 CIS-Non Voice CIS-Voice CIS Factory-Installed Modem Card Connector Functions Item Function Connect to... Telephone line-in Telephone line Telephone line-out Telephone set Some modem adapters may come without this jack. Voice-in/speaker-out connector System board Machine Type 2170: CN 21 Machine Type 2171 and 2172: CN12 NOTE: Care should be taken while connecting the voice-in/speaker-out connector.

  • Page 191: Network Cards

    Network Cards Both Home PNA and ADSL(Asymmetrical Digital Subscriber Line) are using the RJ-11 connectors. Home PNA ADSL...

  • Page 192: Accton 10/100 Ethernet Pci Adapter Card

    Accton 10/100 Ethernet PCI Adapter Card Condition Status 10 Mbps Green Valid 10BASE-T link Power is off: 10BASE-T connection is invalid 100 Mbps Green Valid 100BASE-TX link Power is off: 100BASE-TX connection is invalid Green Heavy network activity Blinking Intermittent or light network activity ( the blinking rate is proportional to the amount of network traffic)

  • Page 193: Video Cards

    Video Cards Savage IV AGP 2x/4x 8 MB Savage IV AGP 2x/4x 16/32 MB NOTE: Same as 8MB card with 2/4 memory chips on board and a VGA connector. If it is comb. card, there is a extra digital (PnD) connector.
  • Page 194 P&D-D Signal Pin Assignments Signal Signal TMDS Data2 + USB data + TMDS Data2 - USB data - TMDS Data2 return 1394 outer shield (optional) & Charge Power return Unused 1394 Vg Unused 1394 Vp Unused TMDS Data0 + TMDS Clock return TMDS Data0 - TMDS Data0 return Charge power +...

  • Page 195: Ati With Tv Out Agp

    ATI with TV Out AGP The XPERT 128 board will exist as a high performance graphics accelerator for the mainstream. This board will be offered in 16MB SDRAM with full AGP2x support. High integration results in a low cost, small footprint TV interface ideal for motherboard designs.

  • Page 196: Nvidia M64 W/Tv Out, 32Mb

    Nvidia M64 w/TV Out, 32MB Nvidia NV10 w/TV Out, 32MB...

  • Page 197: 3.5-In. Hard Disk Drive Jumper Settings

    3.5-In. Hard Disk Drive Jumper Settings 3.5-In Quantum Fireball Series Hard Disk The configuration of the following jumpers controls the drive's mode of operation: • DS - Drive Select (For Master only) • CS - Cable Select • PK - Park, used as a place to store a jumper...
  • Page 198 3.5-In Seagate Hard Disk 3.5-In Seagate Hard Disk Drives Jumper Settings CS/SP Description Master or Single Drive Drive is Slave. Master with a non-ATA compatible Slave Cable Select The configuration of the following jumpers controls the drive's mode of operation: •...
  • Page 199 3.5-In Maxtor Hard Disk 3.5-In Maxtor Hard Disk Drive Jumper Settings Description Drive configured as a Master or Drive configured as a Master, with an attached Slave Drive configured as a Slave.
  • Page 200 3.5-In IBM Hard Disk The configuration of the following jumpers control the drive's mode of operation: • Master • Slave • CSEL - Cable Select...

  • Page 201: Cd-Rom Drive

    CD-ROM Drive ATTENTION: Either <option 1> or <option 2> CD-ROM drive may come with your Aptiva machine. Their front panel buttons, indicators and emergency eject method may be different. Lite-on CD-ROM Front Panel Introduction Item Description Load / eject button Headphone jack Power-on / busy indicator, lights up in green color while disc is set in ready state;...
  • Page 202 CD-ROM Front Panel Introduction Headphone volume control Emergency eject hole. See CD-ROM Emergency-exit <option 1> below. Disc tray and emergency eject See CD-ROM Emergency-exit <option 2> below. Audio Play / Skip track control button CD-ROM Emergency-exit <option 1> If for any reason the tray does not eject automatically, insert and press an eject-bar inside the emergency eject hole to manually eject the tray.

  • Page 203: Cd-Rom Drive Rear Panel Connectors And Jumpers

    CD-ROM Drive Rear Panel Connectors and Jumpers NOTE: CD-ROM drives may come with item no. 5 (digital audio output) connectors. CD-ROM Drive Rear Panel Connectors and Jumpers Item Function Connect to... Power supply connector Power supply Interface connector System board 2170: CN12 2171/2172: CN10 Configuration jumper.

  • Page 204: Cd-Rom R/W Drive

    CD-ROM R/W Drive CD-ROM R/W Front Panel Introduction Item Description Load / eject button Power-on / busy indicator, lights up in green color while disc is in ready state; lights up and flashes in amber color during data read or seek operation. Headphone volume control Headphone jack Emergency eject hole.

  • Page 205: Cd-Rom R/W Drive Rear Panel Connectors And Jumpers

    CD-ROM R/W Drive Rear Panel Connectors and Jumpers NOTE: CD-ROM R/W drives may come with item no. 5(digital audio output) connectors. CD-ROM R/W Drive Rear Panel Connectors and Jumpers Item Function Connect to... Power supply connector Power supply Interface connector System board 2170: CN12 2171/2172: CN10...

  • Page 206: Zip Drive

    Zip Drive ATTENTION: Either <option> Zip drive may come with your Aptiva machine. Their front panel buttons, indicators and emergency eject methods may be different. CD-ROM R/W Front Panel Introduction Item Description Disk Eject Button / Green Activity Light Flashes when drive is transferring data or when inserting or ejecting a disk...

  • Page 207: Zip Drive Rear Panel Connectors And Jumpers

    Zip Drive Rear Panel Connectors and Jumpers Zip Drive Rear Panel Connectors and Jumpers Item Function Connect to... Power supply connector Power supply Configuration jumper. Description Master Slave. Cable select Reserved(do not use). Interface connector System board 2170: CN12 2171/2172: CN10 Emergency Eject Hole Zip Drive Emergency-exit <option>...

  • Page 208: Ls-120 Drive Rear Panel Connectors And Jumpers

    LS-120 Drive Rear Panel Connectors and Jumpers NOTE: Set the jumpers located on your LS-120 drive according to your system configuration. If you have two drives on a single IDE cable, make sure you set one of them as Master and the other as Slave. LS-120 Drive Jumper Settings Abbreviation Jumper Name...

  • Page 209: Dvd-Rom Drive

    DVD-ROM Drive Front Panel and Emergency-Exit DVD-ROM Front Panel Introduction Item Description Disc Tray Open/Close Button Emergency eject hole. See CD-ROM Emergency-exit <option > below. Disc Indicator Headphone Volume Control Headphone Jack NOTE: Make sure to turn off the power before manual disc eject operation. DVD-ROM Emergency-exit If for any reason the tray does not eject automatically, insert and press an eject-bar inside the emergency eject hole to...

  • Page 210: Dvd-Rom Drive Rear Panel Connectors And Jumpers

    DVD-ROM Drive Rear Panel Connectors and Jumpers DVD-ROM Drive Rear Panel Connectors and Jumpers Item Function Connect to... Power connector Power supply IDE Interface connector System board 2170: CN12 2171/2172: CN10 Configuration jumper. Description Master(default). Slave. Cable select Analog Audio connector System board 2170: CN 20 2171/2172: CN8...

  • Page 211: Dimm Configurations

    DIMM Configurations The 2170/2171/2172 system board has two DIMM sockets. A maximum of 256MB memory may be installed. You can install 8 MB,16MB, 32MB, 64MB, or 128MB PC-100 DIMM in any sockets and with any combinations. NOTE: Some system boards require that DIMM socket number one be occupied.

  • Page 212: System Board Connector Pin Signals

    System Board Connector Pin Signals Monitor Port Signals Signal Name Signal Name Red Video +5 V dc Green Video Synch Ground Blue Video Monitor ID Bit 0 Monitor ID Bit 2 Synch Ground Horizontal Synch Red Ground Vertical Synch Green Ground Blue Ground Serial Port Signals Signal Name...

  • Page 213: Mouse Port Signals

    Signal Name Signal Name Busy Ground Power Paper Empty Ground Power Select Mouse Port Signals Signal Name Signal Name Mouse Data +5 V dc Power Mouse Clock Connection Ground Power No Connection Keyboard Port Signals Signal Name Signal Name Data +5 V dc Power Mouse Data...

  • Page 214: Ide Cable Connector Signals

    Signal Name Signal Name Ground Select Head 1 Motor Enable 1 Ground Ground Diskette Change IDE Cable Connector Signals Signal Name Signal Name Host Reset No Connection Ground Ground Host Data 7 Host IOW Host Data 8 Ground Power Host Data 6 Host IOR Host Data 9 Ground...

  • Page 215: Safety Inspection Guide

    Safety Inspection Guide General Guidelines ..................182 Copyright IBM Corp. 1998...

  • Page 216: General Guidelines

    If any unsafe conditions are present, you must find out how serious the hazard is and if you can continue before you correct the hazard. All current IBM Aptiva service supplements outlining feature/model changes, along with the machine history, should be reviewed.

  • Page 217: Parts Catalog

    Assembly 1b: Machine Type 2172 System Unit - Exterior ....199 Assembly 2: Machine Type 2172 Diskette, Hard Drive ......200 Assembly 3: Machine Type 2172 CD/DVD-ROM Drive ......201 Assembly 4: Machine Type 2172 Keyboard and Mouse .......203 Assembly 5: Machine Type 2172 AGP Adapter ........205 Copyright IBM Corp. 1998...

  • Page 218: Abbreviations

    Abbreviations In this chapter, the following abbreviations are used to identify country and language version: Country Language Version Austria Australia Belgium - Dutch Belgium - French Canada Canada - English Canada - French China Denmark - Danish Finland - Finish France Germany Hong Kong...

  • Page 219: Section A: Assembly For Machine Type 2170 And 2171

    Section A: Assembly for Machine Type 2170 and 2171 Assembly 1: Machine Type 2170 and 2171 System Unit Parts Catalog...
  • Page 220 Asm- Model Model Description Index Number 2170 2171 20L2196 Front Panel 20L2197 3.5 “ FDD/HDD (Holder) Bracket 20L2193 Top Cover 20L2194 Door Cover 20L2195 Drive Bay Panel 20L2198 Assembly Lower Case (without SPS) w/ power supply frame, drive frame, bracket port, w/o housing stand 20L2190 Power Switch Wire (switch + wire) + HDD...
  • Page 221 Asm- Model Model Description Index Number 2170 2171 1-11 10K2113 Pentium III-700 (SECC II, OLGA) 256K, 100MHz FSB, w/o Fansink, Coppermine 1-11 10K2114 Pentium III-750 (SECC II, OLGA) 256K, 100MHz FSB, w/o Fansink, Coppermine 1-12 01N1945 Fansink for K6 2XT 475MHz, K6 2XT 500MHz and K6 3 450MHz 1-12 20L2187...

  • Page 222: Assembly 2: Machine Type 2170/2171 Diskette, Hard Drive And Zip Drive

    Assembly 2: Machine Type 2170/2171 Diskette, Hard Drive and Zip Drive Asm- Model Model Description Index Number 2170 2171 02K2299 3.5”, 3 mode MKE (JU256A276P) 02K2603 FDD Cable 01N1946 4GB HDD, 3.5” 01N1948 8GB HDD, 3.5” 01N1949 10GB HDD, 3.5” 01N1950 13GB HDD, 3.5”...

  • Page 223: Assembly 3: Machine Type 2170/2171 Cd/Dvd-Rom Drive

    Assembly 3: Machine Type 2170/2171 CD/DVD-ROM Drive Asm- Model Model Description Index Number 2170 2171 00N8328 40X CD-ROM, White 01N1952 CD-RW (Read/Write) 01N1953 DVD-ROM 6X / 32X GD3000 09N5354 DVD-ROM 8X/40X White 01K4224 IDE cable (w/I 3Conn) 01N3131 IDE Cable 450MM Length - For use w/ mdls that have both CD-RW and CD- ROM/DVD-ROM Drives 01N3132...
  • Page 224 Asm- Model Model Description Index Number 2170 2171 01N1955 GVC Conexant PCI 56K DF EMEA/AUS/CH/NZ 01N3098 GVC Conexant PCI 56K DF Japan 09N5387 GVC - Monopack - F-1156IV/R9, NA/ LA/SA/APAC 09N5388 Monopack - F-1156IV+/R9, EMEA/AUNZ 09N5389 Askey - 1456VQH75A, NA/LA/SA/APAC 09N5390 Monopack- 1456VQH75A(INT) EMEA/AUNZ...
  • Page 225 Asm- Model Model Description Index Number 2170 2171 3-NS 60H6054 Modem Phone Cable Adapter, Sweden 3-NS 60H6055 Modem Phone Cable Adapter, Switzerland 3-NS 09N5413 Speaker, Jazz 3-NS 36L9126 Branded Passive Zylux (No Adapter Required) 3-NS 20L2168 Speaker Tier 1 Zylux (Active) 3-NS 20L2169 ADT 9VDC1120V A40910M (US/CE/...

  • Page 226: Assembly 4: Machine Type 2170/2171 Monitor And Power Cord

    Assembly 4: Machine Type 2170/2171 Monitor and Power Cord Asm- Model Model Description Index Number 2170 2171 4-NS 13F9959 Power Cord US/CE/CF/Taiwan 4-NS 14F0032 Power Cord UK/HK 4-NS 13F9959 Power Cord LA - Lo Voltage 4-NS 13F9978 Power Cord LA - Hi Voltage 4-NS 13F9939 Power Cord Brazil/APU Countries...

  • Page 227: Assembly 5: Machine Type 2170/2171 Keyboard And Mouse

    Assembly 5: Machine Type 2170/2171 Keyboard and Mouse Asm- Model Model Description Index Number 2170 2171 37L2590 Rapid Access II - US ENGLISH 103P US/CE, 104 keys 37L2592 Rapid Access II - FR CANADIAN 445, 105 keys 37L2593 Rapid Access II - LA SPANISH 171, 105 keys 37L2594 Rapid Access II - BRAZ PORTUGUESE 275, 107 keys...
  • Page 228 104 keys 37L2612 Rapid Access II - BELGIUM FRENCH 120, 105 keys 37L2640 Rapid Access II - ICELANDIC 197, 105 keys 10L6145 Sleek 28L1865 IBM ScrollPoint II 5-NS 33L1165 CAMEOLITE - FRENCH 189 5-NS 33L1184 CAMEOLITE - UK ENGLISH 166...

  • Page 229: Assembly 6: Machine Type 2170/2171 Agp Adapter

    Assembly 6: Machine Type 2170/2171 AGP Adapter Asm- Model Model Description Index Number 2170 2171 01N1959 SR9 Savage IV2X 8MB 01N1960 SR9 Savage IV2X 16MB 01N3053 SR9 Savage IV2X 32MB 10K2020 ATI TV Out 16MB 10K2111 Nvidia M64 w/TV Out, 32MB (Number 9 Pepper M32) 10K2112 Nvidia NV10 w/TV Out, 32MB...

  • Page 230: Assembly 7: Machine Type 2170/2171 Software

    Description Index Number 2170 2171 Aptiva owners and servicers will need to call their local IBM HelpCenter to order the above software Application CD Pack, Voice Type 3.0 Kit, Lotus SmartSuite 97, MS Windows 98 Pack and Aptiva Customized I.E. 4.0...

  • Page 231: Section B: Assembly For Machine Type 2172

    Section B: Assembly for Machine Type 2172 Assembly 1a: Machine Type 2172 System Unit - Interior Parts Catalog...
  • Page 232 Asm- Description Index Number 1a-1 02K2605 Assembly Lower Case 1a-2 02K2604 Power Supply Frame 1a-3 01K4200 Port Bracket 1a-5 02K2335 Assembly Wire LED 1a-6 01K4192 EMI Core 1a-7 00K8483 Housing Stand (Foot), black 1a-7 02K2337 Housing Stand (Foot), White 1a-8 01N1943 V66M-2Z w/ZX 100, AGP slot system board 1a-9...

  • Page 233: Assembly 1B: Machine Type 2172 System Unit - Exterior

    Assembly 1b: Machine Type 2172 System Unit - Exterior Asm- FRU Number Description Index 1b-1 00K8479 Top/Side Panel w/ handle, Black 1b-1 02K2324 Top/Side Panel w/ handle, White 1b-2 00K8480 Front Panel, Black 1b-2 02K2325 Front Panel, White 1b-3 00K8478 Top Cover, Black 1b-3 02K2326...

  • Page 234: Assembly 2: Machine Type 2172 Diskette, Hard Drive

    Assembly 2: Machine Type 2172 Diskette, Hard Drive Asm- FRU Number Description Index 02K2299 3.5", 3 mode MKE (JU256A276P) 02K2603 FDD Cable 01N1947 3.5”, 6GB HDD 01N1950 3.5”, 13GB HDD 36L9109 3.5”, 17GB HDD 2-NS 36L9138 3.5” HDD Tray (mounts 3.5” HDD into 5.25” bay)

  • Page 235: Assembly 3: Machine Type 2172 Cd/Dvd-Rom Drive

    Assembly 3: Machine Type 2172 CD/DVD-ROM Drive Asm- FRU Number Description Index 01N1953 DVD-ROM 6X/32X GD3000 White 01N3100 DVD-ROM 6X/32X GD3000 Black 00N8329 40X CD-ROM, Black 01K4224 Hard Disk and CD-ROM Drive IDE Cable 20L2289 CD/DVD-ROM Drive Audio Cable 01N1954 GVC Conexant PCI 56K DF NA/SA/HK/TW 01N1955...
  • Page 236 Asm- FRU Number Description Index 09N5390 Askey - 1456 VQIA (Int) EMEA/AU/NZ 01N1956 CIS PCI 56K DF NA/TW 01N1957 CIS PCI 56K DF EMEA/AUS/NZ 3-NS 00K8183 7FT Phone Cord 3-NS 01N1961 Microphone, noise cancelling Andrea NC-8 w/PC99 Color 3-NS 00K8474 Speaker Tier 1 Zylux (Active) Black 3-NS 20L2168...

  • Page 237: Assembly 4: Machine Type 2172 Keyboard And Mouse

    Assembly 4: Machine Type 2172 Keyboard and Mouse Asm- FRU Number Description Index 37L2590 Rapid Access II - US ENGLISH 103P US/CE, 104 keys 37L2592 Rapid Access II - FR CANADIAN 445, 105 keys 37L2593 Rapid Access II - LA SPANISH 171, 105 keys 37L2594 Rapid Access II - BRAZ PORTUGUESE 275, 107 keys 37L2595...
  • Page 238 37L2633 Rapid Access II - CHINESE/US 467 HK/TW Black, 104 keys 37L2612 Rapid Access II - BELGIUM FRENCH 120, 105 keys 37L2640 Rapid Access II - ICELANDIC 197, 105 keys 28L1865 IBM ScrollPoint II White 28L1868 IBM ScrollPoint II Black...

  • Page 239: Assembly 5: Machine Type 2172 Agp Adapter

    Assembly 5: Machine Type 2172 AGP Adapter Asm- FRU Number Description Index 01N1959 SR9 Savage IV2X 8MB 01N1960 SR9 Savage IV2X 16MB 01N3053 SR9 Savage IV2X 32MB Parts Catalog...

  • Page 241: Appendix A. Fru Number List

    01N1959 01K4278 1a-11 01N1959 1a-NS 01N1940 1-NS 01N1959 01N1940 1a-NS 01N1960 01N1941 01N1960 01N1942 01N1961 3-NS 01N1943 01N1961 3-NS 01N1943 1a-8 01N1969 01N1944 1-10 01N1970 01N1945 1-12 01N3002 1-NS 01N1946 01N3003 1-NS 01N1947 01N3004 1-10 01N1948 Copyright IBM Corp. 1998...
  • Page 242 Asm- Asm- Page Page Number Index Number Index 01N3053 09N5354 01N3053 09N5387 01N3054 09N5387 01N3097 1-NS 09N5388 01N3098 09N5388 01N3099 09N5389 01N3100 09N5389 01N3131 09N5390 01N3131 09N5413 3-NS 01N3132 09N5438 1-10 01N3139 1-11 09N5439 1-11 01N3139 1a-9 09N5439 1a-9 01N3140 1-13 09N5447 01N3140...
  • Page 243 Asm- Asm- Page Page Number Index Number Index 14F0050 1a-NS 20L2289 14F0068 4-NS 28L1865 14F0068 1a-NS 28L1865 19K3376 6-NS 28L1868 20L2166 1-15 33L1165 5-NS 20L2166 1a-13 33L1184 5-NS 20L2167 1-15 36L9095 3-NS 20L2168 3-NS 36L9100 1-14 20L2168 3-NS 36L9100 1a-12 20L2169 3-NS 36L9109...
  • Page 244 Asm- Asm- Page Page Number Index Number Index 37L2595 37L2611 37L2596 37L2612 37L2596 37L2612 37L2597 37L2631 37L2597 37L2633 37L2598 37L2640 37L2598 37L2640 37L2599 60H6043 3-NS 37L2599 60H6045 3-NS 37L2600 60H6046 3-NS 37L2600 60H6047 3-NS 37L2601 60H6048 3-NS 37L2601 60H6049 3-NS 37L2602 60H6050 3-NS...

  • Page 245: Appendix B. Online Support Information

    Aptiva technical support is offered through the IBM Online Help Centers on the America Online. IBM online support areas on all of the services can assist with your technical questions. These areas offer message boards monitored by IBM technicians, databases of computer-related solutions, and file libraries.
  • Page 246 Aptiva Home Page http://www.ibm.com/pc/us/searchfiles.html IBM PC Company Searchable File Library http://www.ibm.com/support IBM Support Site...

  • Page 247: Index

    Index BIOS Setup Utility, 17 Check Procedure, 60 CD/DVD-ROM Drive, 5 Numerics CD-ROM Drive, 167 Connectors and Jumpers, 169 2158/2163 Service Level A (SL-A), Emergency-exit , 168, 173 XXVI Emergency-exitl , 168 2170/2171 Service Level A (SL-A), 33 Front Panel , 167, 170, 172 Check Procedure, 56 Check Procedures, 32 Accton 158...
  • Page 248 3.5-In. Jumper Settings, 163 Factory-Installed Modem Card Cable Connector Signals, 180 Layout 155 Monitor Hard Disk Drive, 4 Check Procedure, 68 Hard Disk Drive, enable or disable, 24 Port Signals, 176 Hard Disk Size > 528MB, 18 Monitor, 6 Hardware Interfaces, 8 Mouse Check Procedure, 63 Port Signals, 177...
  • Page 249 Mouse, 179 Parallel Port, 178 Bay 4, 3.5-In. Bay (2170/2171), Serial Port, 178 POST, 37, 75 Bay Panels (2170/2171) 88 Power consumption, 28 Cover (2170/2171), 86 Power Management ESD-Sensitive Parts, 83 IDE hard disk standby timer, 20 Identifying the Parts of the Sys- Stop CPU clock in sleep state 20 tem (2170/2171) 84 System sleep timer, 20...
  • Page 250 Switch Settings, I Legacy Mode, 20 USB, 20 Weight, 27 Voltage Supply...
  • Page 251 Printed in U.S.A. International Business Machines Corporation Old Orchard Road, Armonk, New York 10504 Part Number: 09N8589 Pub Number: S00N-5904-02 10/99...

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Aptiva2171Aptiva 2172

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