Troubleshooting Pppoe Or Pppoa; Troubleshooting Internet Browsing; Tcp/Ip Network Not Responding - NETGEAR DGN2200v1 User Manual

N300 Wireless ADSL2+ Modem Router DGN2200

Troubleshooting PPPoE or PPPoA

The PPPoE or PPPoA connection can be debugged as follows:
Access the main menu of the modem router at http://192.168.0.1.
1.
Select Maintenance > Router Status.
2.
Click the Connection Status button.
3.
If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working.
4.
If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The
5.
modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There also might be a provisioning problem with your ISP.
Unless you connect manually, the modem router will not
Note:
authenticate using PPPoE or PPPoA until data is transmitted to the
network.

Troubleshooting Internet Browsing

If your modem router can obtain an IP address, but your computer is unable to load any Web
pages from the Internet:
Your computer might not recognize any DNS server addresses.
•
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address when you set up the modem
router, reboot your computer, and verify the DNS address. Alternatively, you can
configure your computer manually with DNS addresses, as explained in your operating
system documentation.
Your computer might not have the modem router configured as its TCP/IP modem router.
•
If your computer obtains its information from the modem router by DHCP, reboot the
computer, and verify the modem router address as described in the online document that
you can access from

TCP/IP Network Not Responding

Most TCP/IP terminal devices and routers have a ping utility for sending an echo request
packet to the designated device. The device responds with an echo reply to tell whether a
TCP/IP network is responding to requests.
Preparing Your Network
in Appendix D.
Chapter 9. Troubleshooting | 133