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Troubleshooting PPPoE or PPPoA
The PPPoE or PPPoA connection can be debugged as follows:
1. Access the Main Menu of the router at http://192.168.0.1.
2. Under the Maintenance heading, select the Router Status link.
3. Click the Connection Status button.
4. If all of the steps indicate "OK" then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The
wireless ADSL2+ modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect Service Name, User
Name or Password. There also may be a provisioning problem with your ISP.
Unless you connect manually, the wireless ADSL2+ modem router will not
authenticate using PPPoE or PPPoA until data is transmitted to the network.
Troubleshooting Internet Browsing
If your wireless ADSL2+ modem router can obtain an IP address but your computer is unable to
load any Web pages from the Internet:
•
Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the wireless ADSL2+ modem
router's configuration, reboot your computer and verify the DNS address as described in
"Preparing a Computer for Network Access" on page
your computer manually with DNS addresses, as explained in your operating system
documentation.
•
Your computer may not have the wireless ADSL modem router configured as its TCP/IP
default gateway.
If your computer obtains its information from the wireless ADSL2+ modem router by DHCP,
reboot the computer and verify the wireless ADSL2+ modem router address as described in
"Preparing a Computer for Network Access" on page
28
35. Alternatively, you can configure
35.
Troubleshooting
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Table of Contents
Troubleshooting
