Groups; Overview Of Groups - Avaya INDeX 9.1 Programming Manual

Groups

Groups

Overview of Groups

Programming Manual
INDeX 9.1
Groups allow you to access several terminals or trunks via a single directory
number, i.e.. the group number. The INDeX uses groups for call presentation, page
calls, call pick-up, etc.
Groups allow you to maximise the availability of trunks for outgoing calls and the
availability of users to answer calls. Groups are also an important aid to
programming as you can copy device settings from one device to a group of similar
devices.
Each group requires a directory number, a Group type (see below) and a list of
members. You can also add a group name for display on suitable terminals.
Group Types :
The Group type controls call presentation as follows:
– Collective Group : The INDeX rings all the free members at the same time.
– Sequential Group : The INDeX rings the first free member in the group. If
unanswered the INDeX tries the next free member and shuttles the call
between these two members until answered. This tends to concentrate calls
toward the start of the group.
– Rotary Group : The INDeX rings the first free member after the last member
rung. If unanswered it tries the next member. This tends to distribute calls
evenly across the group.
– Longest Waiting Group : The INDeX presents the call to the group member
which has been free for the longest.
– Trunk Groups : Trunk groups can only be rotary or sequential.
The following notes affect the operation and usage of groups:
– Group Capacity :
The message "grp table full" indicates that the INDeX has reached its
capacity of groups and group members. Whilst logging on, the display shows
the INDeX's remaining group cells capacity (see page 12). Group cells
approximate to the number of groups plus the number of group members.
– Out of Group :
Users can take their terminal out-of-group (refer to the appropriate terminal
guide). If all group members are out-of-group and the INDeX has no other
dispositions for a call, it forces the first member (unless an operator's console)
back into group.
– Busy Group :
A group only returns busy if all in-group members are busy.
– Supergroups & Nested Groups :
The INDeX allows a group to be included in another group (i.e.. be a nested
group within a supergroup). With INDeX Level 9.1 supergroups can use any
group type.
Groups - Page 88
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