Groups Of Extensions - Avaya PARTNER Advanced Communications System Quick Reference Manual

Quick Reference Guide

Groups of Extensions

Groups of Extensions
Group...
Calling Group # 502 Group of extensions that can be called at the same time.
Hunt Group # 505
Night Service
Group # 504
Pickup Group # 501 Group of extensions that can be picked up by other
Group Call
Distribution # 206
Placing extensions into groups allows users to help each
other in answering calls. You can set up the groups shown in
the following table.
Description...
Any user in the system can ring or page the entire Calling
Group; the first extension to pick up the call is connected
to the caller. This can be a useful feature for sales pools.
Group of extensions among which calls are automatically
distributed. A Hunt Group lets you off-load calls from a
single user. You can assign user extensions to Hunt
Groups 1 through 6. Use Hunt Group 7 for voice
messaging extensions and Hunt Group 8 for fax calls.
This can be useful for customer service groups.
Group of extensions that can receive calls after hours.
When Night Service is on and a call comes in, all
extensions in the Night Service Group ring immediately,
regardless of normal Line Ringing settings.
users. When a call rings at a Pickup Group extension,
any other user in the system can answer the call by
dialing the Pickup Group code. This can be useful when
users need to answer calls on lines or pools not assigned
to their telephones.
Group extensions that receive outside calls. Outside
calls ring directly into a Hunt Group instead of being
answered and transferred to the receptionist.
4 Programming System Features
Groups of Extensions 55