Centreware Internet Services; Troubleshooting - Xerox WorkCentre 7132 System Administration Manual

CentreWare Internet Services

This section explains the troubleshooting procedures while using CentreWare Internet
Services.

Troubleshooting

This section explains what to do when a problem occurs while using CentreWare
Internet Services. The possible causes, confirmation methods, and actions are as
follows.
Cannot access to
CentreWare Internet
Services.
The "please wait" message is
displayed.
The [Refresh Status] button is
not working.
Selecting menu in the left
frame does not change the
right frame connection.
The screen display is
distorted.
The latest information is not
displayed.
Xerox WorkCentre 7132 System Administration Guide
Cause
Check if the power of the
machine is switched on.
Print out the System Settings
List to check if CentreWare
Internet Services port is
activated.
Check if the internet address
is correctly entered.
Check if the proxy server
being used.
Check if you are using the
specified OS and browser.
Confirmation Method
–
–
–

CentreWare Internet Services

Action
Switch the machine on.
Activate the CentreWare
Internet Services port.
Check the internet address. If
Services cannot be
accessed, enter the IP
address to make the
connection.
Depending on the proxy
server, connections might not
be possible. Without using
the proxy server, configure
either the browser setting to
"not using proxy server" or
the address to be used to
"not using proxy server".
Wait for a while as instructed.
If nothing happens, click the
[Refresh] button. If this does
not help, check that the
machine is working correctly.
Use the specified OS and
browser.
Change the window size of
the browser.
Click the [Refresh Status]
button.
161