Scanning Services; Troubleshooting - Xerox WorkCentre 7132 System Administration Manual

15 Problem Solving
Clicking the [Apply] button
does not reflect the new
settings.
Clicking the [Apply] button
will display messages like
"the server has returned
ineffective or unrecognizable
response" or "no data".
Cannot delete the job.

Scanning Services

This section explains the troubleshooting procedures while using scan functions.

Troubleshooting

This section explains what to do when a problem occurs while using scan functions.
The possible causes, confirmation methods, and actions are as follows.
When SMB transmission to Windows Server 2003 fails
The machine and Windows
clock settings do not match
as specified by the SMB
signature.
Other
On Windows Server 2003 or
Windows XP, cannot perform
SMB transfers for users
without a password.
162
Cause
Cause
Problem
Confirmation Method
Check if the entered value is
correct.
Check if the user ID and
password are correct.
–
Confirmation Method
SMB transmission fails even
with a correct user name and
password.
Change the network access settings as follows.
1. Boot Windows and select [Control Panels] >
[Administrative Tools] > [Local Security Policy].
2. Select [Security Settings] > [Local Policies] > [Security
Options].
3. Set [Accounts: Limit local account use of blank passwords
to console logon only] to [Disabled].
Xerox WorkCentre 7132 System Administration Guide
Action
Enter the correct value. If the
entry is not valid, it will be
automatically changed within
the limit.
Enter the correct user ID and
password.
Reboot the machine.
Wait for a while and then click
the [Refresh Status] button.
Action
Set the machine and
Windows clock settings so
that they match.
Action