381 Errors; Other Symptoms; Base Printer Symptoms - Lexmark MX61 Series Service Manual

381 errors

381 error messages
Error code Description
381.51 No encoder feedback detected from the staple
finisher ejector motor.
381.52 Motor stop error—the ejector motor kept on
running some time after the motor was
commanded to stop.
381.54 No encoder feedback detected from the staple
finisher interface/main motor.
381.55 Motor stop error—the interface/main motor kept
on running some time after the motor was
commanded to stop.
381.56 The staple finisher interface/main motor went
over the normal speed.
Ejector motor failure service check
Action
Open the stapler service cover and check the ejector motor cable
connection on the stapler controller board.
Is it properly connected?

Other symptoms

Base printer symptoms

Symptom
No Display
Fuser parts melted
Printer not communicating with host (USB)
Printer not communicating with host (Network)
Machine does not POR (no power)
Action
Go to
page
Diagnostic information
185
"Ejector motor failure service check" on
185.
Yes No
If the error persists, Reseat the ejector
then replace the motor connector.
staple finisher
option. Go to "Staple
finisher option
removal" on
page 381.
Action
Go to "Control panel service check"
on page 188.
Go to "LVPS service check" on
page 137.
Go to "USB print service check" on
page 190.
Go to "Network service check" on
page 192.
Go to "Dead machine service check"
on page 186.
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