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Step 5
Does the IP address displayed on the network settings page match
the IP address in the port of the drivers using the printer?
Step 6
Does the LAN use DHCP?
Note: A printer should use a static IP address on a network.
Step 7
Are the first two segments of the IP address 169.254
Step 8
POR the printer.
Did this resolve the issue?
Step 9
Reset the address on the printer to match the IP address on the
driver.
Did this resolve the issue?
Step 10
Have the network administrator verify that the printer and PC's IP
address have identical subnet addresses.
Are the subnet addresses the same?
Step 11
Using the subnet address supplied by the network administrator,
assign a unique IP address to the printer.
Note: The printer IP address should match the IP address on the
printer driver.
Did this fix the problem?
Step 12
Is the device physically connected (Ethernet cable) to the network?
Step 13
Try using a different Ethernet cable.
Did this fix the problem?
Step 14
Have the network administrator check the network drop for activity.
Is the network drop functioning properly?
Step 15
Is the printer on the same wireless network as the other devices?
Diagnostic information
193
Yes
No
Go to step 10.
Go to step 6.
Go to step 7.
Go to step 9.
Go to step 8.
Go to step 9.
The problem is
Go to step 10.
solved.
The problem is
Go to step 10.
solved.
Go to step 12.
Go to step 11.
The problem is
Go to step 12.
solved.
Go to step 13.
Go to step 15.
The problem is
Go to step 14.
solved.
Replace the
Contact the network
controller board. See
administrator.
"Controller board
removal" on
page
282.
Go to step 17.
Go to step 16.
7016
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