Page 1: Service Manual
Lexmark MX610 MFP Machine Type 7016-630, -670, -675 Service Manual • Start diagnostics • Maintenance • Safety and notices • Trademarks • Index October 19, 2012 www.lexmark.com P/N 12G2272...
Page 2: Product Information
October 19, 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 3: Table Of Contents
7016 Table of contents Product information..................2 Edition notice....................2 Notices and safety information..............15 Laser notices............................15 Safety...............................18 Preface.......................23 Service manual conventions........................23 General information...................25 Media guidelines.............................25 Paper guidelines ...............................25 Using recycled paper and other office papers ....................27 Using specialty media ............................28 Supported paper sizes, types, and weights ......................30 Data security notice..........................32...
Page 4 7016 200 paper jams ..............................202 paper jams ..............................23y paper jams ..............................24y paper jams ..............................25y paper jams ..............................28y paper jams ..............................29y.xx paper jams ............................. 45y paper jams ..............................Understanding the printer messages......................88 Cartridge, imaging unit mismatch [41.xy]......................88 Cartridge low [88.xy]............................89...
Page 5 ........................96 Network [x] software error [54] ........................96 No analog phone line connected to modem, fax is disabled................97 Non‑Lexmark [supply type], see User’s Guide [33.xy] ..................Not enough free space in flash memory for resources [52] ................97 Paper changes needed............................97 Parallel port [x] disabled [56]..........................98...
Page 6 7016 Unsupported disk............................102 Unsupported option in slot [x] [55] ........................102 USB port [x] disabled [56] ..........................102 Weblink server not set up. Contact system administrator................102 User attendance messages (0–99.99)....................103 User attendance messages (0‑99.99) ......................Toner cartridge smart chip contact service check ..................105 Imaging unit smart chip contact service check ....................105...
Page 7 7016 ADF service check ............................140 Scan/fax/copy symptoms ..........................141 Black or blank page copy service check ......................142 CCD service check ............................143 Flatbed motor service check...........................143 Flatbed home position service check......................143 Flatbed legal scan service check ........................144 ADF cover open service check ........................145 ADF streak service check ..........................146...
Page 8 7016 Entering configuration mode..........................186 Reset ADF Maintenance Kit Counter ......................186 Maintenance Counter Value...........................186 Reset Maintenance Counter ...........................186 Print Quality Pages............................Reports ................................Panel Menus ..............................PPDS Emulation ..............................188 Download Emuls .............................188 Safe Mode............................... Factory Defaults.............................. Energy Conserve .............................188 Fax low power support ...........................189 Min copy memory............................189...
Page 9 7016 Service Engineer menu..........................198 Accessing the service engineer (SE) menu......................198 Service engineer (SE) menu ..........................198 Fax service engineer (SE) menu ........................199 Repair information...................201 Removal precautions..........................201 Data security notice ............................201 Handling ESD‑sensitive parts ..........................202 Controller board/control panel replacement ....................202 eSF solutions backup ............................203 Ribbon cable connectors ..........................204...
Page 10 7016 Front bin cover removal ..........................255 Control panel assembly removal ........................256 UICC removal ..............................USB cable bracket removal ..........................262 Speaker removal .............................262 Cave light lens removal...........................263 Interface card removal............................264 Control panel cover removal ..........................265 Display removal .............................. Keypad assembly removal ..........................268 MPF tray removal ............................269...
Page 11 7016 Laser scanning unit (LSU) removal........................310 ADF/scanner removals..........................312 ADF separator roll removal ..........................312 Flatbed cushion removal ..........................314 Scanner front cover removal ..........................315 ADF input tray removal...........................315 ADF unit removal ............................316 Scanner assembly removal ..........................318 ADF top cover assembly ..........................320 ADF cable removal ............................321 USB cable removal ............................322...
Page 12 7016 Sensor (stapler pass through) removal......................363 Component locations................367 Exterior locations..........................367 Front view ............................... Rear view ................................ Connectors............................370 Controller board ............................. Power supply ..............................Maintenance....................379 Inspection guide............................379 Scheduled maintenance........................380 Maintenance kits ............................380 Resetting the maintenance counter .......................381 Lubrication specification........................381 Cleaning the printer..........................381 Cleaning the scanner glass........................382...
Page 13 7016 Acoustics...............................414 Operating environment.........................414 Scanner specifications...........................414 specifications..........................415 Appendix B: Options and features............417 Available internal options........................417 Media handling options.........................417 Appendix C: Theory of operation..............419 sequence............................419 Printer control............................419 Paper path information.........................419 Input tray ................................ Multipurpose feeder (MPF) ..........................420 Simplex printing .............................. Duplex printing ............................... Media handling components.........................421 Main drive...
Page 14 7016 Table of contents...
Page 15: Notices And Safety Information
7016 Notices and safety information Laser notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Page 16 7016 Aviso de láser Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser de Clase I de acuerdo con los requisitos de IEC 60825-1.
Page 17 7016 Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Page 18: Safety
7016 Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작동 하는 공칭 7 밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템 과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상 의...
Page 19 7016 AVERTISSEMENT—RISQUE DE BLESSURE La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium.
Page 20 7016 Informações de Segurança • A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas. • As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.
Page 21 7016 当心一可能的伤害：本产品中的锂电池不可更换。如果不正确更换锂电池，可能会有爆炸危险。不要再充电、拆解或焚烧锂电池。丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理。 Notices and safety information...
Page 22 7016...
Page 23: Preface
7016 Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: • General information contains a general description of the printer. Special tools and test equipment are discussed. • Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids include error code tables, symptom tables, and service checks.
Page 24 7016...
Page 25: General Information
7016 General information The Lexmark MX610 and MX611 (7016‑6xx) are network‑capable, multi‑function laser printers that print monochrome print jobs. All information in this service manual pertains to all models unless explicitly noted. The printers are available in the following models:...
Page 26: Moisture Content
7016 Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.
Page 27: Using Recycled Paper And Other Office Papers
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no...
Page 28: Using Specialty Media
7016 reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper. • Low moisture content (4–5%) • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture.
Page 29: Tips On Using Letterhead
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 30: Supported Paper Sizes, Types, And Weights
7016 Tips on using transparencies • Print a test page on the transparencies being considered for use before buying large quantities. • Feed transparencies from the standard tray, or the multipurpose feeder. • Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Page 31 7016 Paper size and dimension Standard Optional 250‑ or Multipurpose Scanner Duplex 550‑sheet tray 550‑sheet tray feeder glass mode Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Oficio (México) 215.9 x 340.4 mm (8.5 x 13.4 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Statement 139.7 x 215.9 mm...
Page 32: Data Security Notice
7016 Supported paper types and weights Note: Labels, transparencies, envelopes, and card stock always print at a reduced speed. Paper type Standard 250‑ or Multipurpose Duplex mode ADF Scanner glass 550‑sheet tray 550‑sheet tray feeder Plain paper Card stock Transparencies Recycled Paper labels Bond...
Page 33: Tools Required For Service
7016 • Hard disk memory—Some devices have a hard disk drive installed. The printer hard disk is designed for device- specific functionality and cannot be used for long term storage for data that is not print-related. The hard disk does not provide the capability for users to extract information, create folders, create disk or network file shares, or transfer FTP information directly from a client device.
Page 34 7016...
Page 35: Diagnostic Information
7016 Diagnostic information • “Troubleshooting overview” on page 35 • “Fixing print quality issues” on page 37 • “Paper jams” on page 45 • “Understanding the printer messages” on page 88 • “User attendance messages (0–99.99)” on page 103 • “Printer hardware errors”...
Page 36: Power-On Reset (Por) Sequence
7016 Power‑on Reset (POR) sequence When you turn the printer on, it performs a POR sequence. Check for correct POR functioning of the base printer by observing the following: The control panel indicator light turns on. The control panel display turns on. A splash screen appears on the display.
Page 37: Fixing Print Quality Issues
7016 Safe Mode engine features Engine behavior Control panel behavior Ignore all input options Will report that only Tray 1 is installed. Only Tray 1 and the MPF will be selectable. Ignore all output options Will not report any installed finishing Finishing options will not be selectable.
Page 38: Gray Background Or Toner Fog On Prints
7016 Print a Print quality test page, and then look for variations in the print from what is expected. Verify if the settings under EP Setup are set to their default values. See “EP Defaults” on page 178. Check to ensure the correct printer driver for the installed software is being used. An incorrect printer driver for the installed software can cause problems.
Page 39: Repeating Defects
7016 Repeating defects Actions Step 1 Replace the imaging Go to step 2. unit. Measure the distance between defects. Is the distance between defects equal to any of the following? • 3.82 in. (97 mm) • 1.85 in. (47 mm) •...
Page 40: Printer Is Printing Solid Black Pages
7016 Actions Step 4 Go to step 5. Replace the printer. Check the transfer roll left contact spring for damage. Is it free of damage? Step 5 Replace the power The problem is solved. supply. Reseat the cables JLSU1 and J6 on the controller board. Does the problem remain? Printer is printing solid black pages Actions...
Page 41: Skewed Print
7016 Actions Step 1 Go to step 2. Go to step 3. Does the shadow image appear every two pages? Step 2 Go to step 3. Replace the redrive assembly. See “Redrive Check the redrive assembly for wear or damage. assembly removal”...
Page 42 7016 Actions Step 1 Go to step 2. The problem is solved. POR into the Diagnostics menu and perform a print test: Diagnostics Menu > Print Tests > Tray 1 Adjust the margins if necessary: Diagnostics Menu > Registration Does the error remain? Step 2 Go to step 9.
Page 43: Streaked Horizontal Or Vertical Lines Appear On Prints
7016 Actions Step 10 Go to step 11. Replace the reverse solenoid. See “Reverse Remove the left cover. solenoid removal” on POR into the Diagnostics menu and perform a duplex test: page 230. Diagnostics Menu > Duplex Tests Observe the reverse solenoid for proper operation. Does it properly operate? Step 11 Contact the next level...
Page 44: Toner Rubs Off
7016 Actions Step 4 Go to step 5. Replace the fuser. Remove the fuser and check for damage or debris on the rollers and belts. Is it free of damage and debris? Step 5 Replace the LSU. The problem is solved. Reseat the cables JLSU1 and J6 on the controller board.
Page 45: Toner Specks Appear On Prints
7016 Toner specks appear on prints Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for wear or damage. Is it free of wear or damage? Step 2 Go to step 3. The problem is solved. Make sure the paper path is free of debris or toner contamination.
Page 46: Avoiding Jams
7016 • “45y paper jams” on page 76 Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. •...
Page 47: Understanding Jam Messages And Locations
7016 Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. •...
Page 48: 200 Paper Jams
7016 Jam access area Printer control panel message What to do Front door [x]‑page jam, open front Open the front door, then remove the toner cartridge and door. [20y.xx] imaging unit, and then the jammed paper. Multipurpose [x]‑page jam, clear manual Remove all paper from the multipurpose feeder, and then feeder feeder.
Page 49 7016 [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Press the button on the right side of the printer, and then open the front door. Pull out the toner cartridge using the handle.
Page 50 7016 Lift the green handle, and then pull out the imaging unit from the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Lift the green flap in front of the printer. Place the imaging unit aside on a flat, smooth surface.
Page 51 7016 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.
Page 52 7016 Close the front door. From the printer control panel, select Continue to clear the message and continue printing. 200 paper jam messages Error code Description Action 200.01 Input sensor covered during warm-up sequence. Go to “Sensor (input) static jam service check” on page 200.02 Input sensor covered too quickly.
Page 53 7016 Error code Description Action 200.31 Paper, in the middle of a job, at input sensor before Go to “Sensor (input) early/late arriving service interrupt occurred. check” on page 200.32 Detected cover switch bounce. 200.33 Input sensor covered too quickly. 200.38 Interpage servo gap smaller than expected for galvo Go to...
Page 54 7016 Sensor (input) early/late arriving service check Action Step 1 Go to step 2. Go to step 5. Check the paper source. Is the paper from the MPF? Step 2 Go to step 3. Replace the MPF pick roller and separator Check the MPF pick roller and separator pad for damage and pad.
Page 55 7016 Action Step 8 Go to step 9. Replace the input sensor. See “Duplex POR into the Diagnostics menu and perform a sensor test: sensor and input Diagnostics Menu > Base Sensor Test > Input sensor removal” on page 283. Does the sensor state on the control panel display change when it is toggled? Step 9...
Page 56 7016 Main drive motor control jam service check Action Step 1 Go to step 2. Reseat the cable. Remove the main drive gearbox. Check the main drive gearbox cable for proper connection. Is it properly connected? Step 2 Go to step 3. Replace the main drive gearbox.
Page 57: 202 Paper Jams
7016 202 paper jams [x]‑page jam, open rear door. [20y.xx] Open the front door to loosen the jammed paper in the rear door. Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 58 7016 Close the front and rear door. From the printer control panel, select Done to clear the message and continue printing. 202 paper jam messages Error code Description Action 202.01 Exit sensor is covered during warm up. Go to “Sensor (fuser exit) jam service check” on page 202.03 Media did not reach the fuser exit sensor.
Page 59 7016 Error code Description Action 202.32 The sheet is too long to be duplexed. The blow Go to “Duplex service check” on page through is enabled. 202.36 Long paper or shingled multi feed stopped before sending to duplex. 202.43 During warm up flush, media that passed the input Go to “Sensor (fuser exit) jam service check”...
Page 60: 23Y Paper Jams
7016 23y paper jams [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] Pull out the tray completely. Locate the lever, and then pull it down to release the jam. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 61 7016 Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. 23y.xx paper jam messages Error code Description Action 230.01 Sheet covering internal duplex sensor during warm Go to “Duplex service check” on page 230.02 Paper jam around internal duplex.
Page 62: 24Y Paper Jams
7016 Duplex service check Action Step 1 Go to step 2. Replace the redrive assembly. See “Redrive Remove the rear cover. assembly removal” on Check the redrive rollers for wear or damage. page 301. Are they free of wear or damage? Step 2 Go to step 3.
Page 63 7016 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. 24y.xx paper jam messages Error code Description...
Page 64 7016 Error code Description Action 241.14 The media is late reaching the sensor (input) within Go to “Tray 1 jam service check” on page the specified time from tray 1. 241.15 Media tray 1, tray pulled jam. 241.16 The engine timed out waiting for the tray 1 to report 'ready' before the 1st pick attempt.
Page 65 7016 Error code Description Action 242.01 Paper over tray 2 pass thru sensor on warmup. Go to “Option tray jam service check” on page 242.02 Input sensor detected late feed during a pick retry from tray 2. 242.03 Tray 2 pass thru sensor never became covered when feeding a sheet from an option below.
Page 66 7016 Error code Description Action 242.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow Go to “Option tray jam service check” on page error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 242.43 Motor 1 (Pick/Lift) motor ramp (end ramp - did not reach speed, typical pack feed paper jam).
Page 67 7016 Error code Description Action 243.17 Page was not properly picked from tray 3. Have not Go to “Option tray jam service check” on page exhausted all pick retry attempts as there are sheets committed to the paper path from below. 243.19 Tray 3 fail to feed error.
Page 68 7016 Error code Description Action 244.06 Failed to feed from tray. Paper present sensing Go to “Option tray jam service check” on page supported and indicates media still in tray. 244.07 Option tray 4 pass thru sensor never became uncovered when feeding a sheet from an option below.
Page 69 7016 Error code Description Action 244.44 Motor 2 (Separator/Passthru) motor stalled. Go to “Option tray jam service check” on page 244.45 Motor 2 (Separator/Passthru) motor PWM overflow error (underspeed). Motor underspeed (max PWM and motor underspeed, typical accordion jam). 244.46 Motor 2 (Separator/Passthru) motor ramp (end ramp - did not reach speed, typical pack feed paper jam).
Page 70 7016 Action Step 6 Go to step 7. Replace the trailing edge sensor. See Observe the location of the jammed paper. “Trailing edge sensor removal” on page Are the first page fed to the output bin, the second page jammed in the 289.
Page 71: 25Y Paper Jams
7016 Action Step 4 Go to step 5. Replace the pick roller assembly. See “Pick Check the pick roller assembly. roller removal” on page 328. Is it free of wear or damage? Step 5 Go to step 6. Replace the separator roll assembly.
Page 72 7016 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, touch Done to clear the message and continue printing.
Page 73: Mpf Service Check
7016 25y.xx paper jam messages Error code Description Action 250.06 Input sensor did not detect sheet picked from MPF. Go to “MPF service check” on page No other sheets should be in the path. 250.10 Input sensor did not detect sheet picked from MPF. No other sheets should be in the path.
Page 74: 28Y Paper Jams
7016 Action Step 4 Go to step 5. Replace the MPF solenoid. See “MPF Remove the left cover. solenoid removal” on POR into the Diagnostics menu and perform a feed test: page 225. Diagnostics Menu > Input Tray Tests > Feed Tests > Multi‑Purpose Feeder Check the MPF solenoid for proper operation.
Page 75: 29Y.xx Paper Jams
7016 28y.xx paper jams 28x.xx paper jams Error code Description Action 280.06 Paper Missing—Posted when paper is Ensure that the ADF document sensor is in the proper position removed from input tray after job is initiated. and clear of dust and deris. Retry the job. If the error recurs, then “ADF paper jam service check”...
Page 76: 45Y Paper Jams
7016 45y paper jams [x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx] Paper jam in the finisher bin Empty the standard bin. Move the tamper arms to the sides. Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed.
Page 77 7016 If necessary, touch Done from the printer control panel to clear the message and continue printing. Paper jam in the finisher rear door Open the finisher rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 78 7016 Open the finisher trap door, remove any paper fragments inside the trap door. Note: After removing any jammed paper in the finisher bin or in the finisher rear door, open the trap door to remove any paper fragments. Close the trap door. Close the finisher rear door.
Page 79 7016 Staple jam in the finisher Open the staple access door. Pull out the staple cartridge from the finisher. Lift the staple guard, and then remove any jammed or loose staples. Diagnostic information...
Page 80 7016 Press down the staple guard until it clicks into place. Insert stapler cartridge back into the finisher until it clicks into place. Close the staple access door. If necessary, touch Done from the printer control panel to clear the message and continue printing. Diagnostic information...
Page 81 7016 [x]-page jam, remove all pages from the finisher’s accumulator. Leave paper in bin. [45y.xx] Paper jam in the finisher bin Empty the standard bin. Move the tamper arms to the sides. Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed.
Page 82 7016 Paper jam in the finisher rear door Open the finisher rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Open the finisher trap door, and then remove any paper fragments from inside the trap door. Note: After removing any jammed paper in the finisher rear door, open the trap door to remove any paper fragments.
Page 83 7016 Close the trap door. Close the finisher rear door. If necessary, touch Done from the printer control panel to clear the message and continue printing. Diagnostic information...
Page 84 7016 45y.xx paper jams Error code Description Action 451.01 Media remains detected by the sensor (stapler pass Go to “Finisher jam service check” on page through) after power on. 451.03 The media fed did not reach the sensor (stapler pass through).
Page 85 7016 Error code Description Action 456.03 Failure to staple—media did not reach the stapler Go to “Stapler carriage jam service check” on throat page 456.07 Paper jam—media remains detected in the stapler throat 456.83 Stapler unit homing failure 456.84 Staple unit jam while stapling—media remains detected by the home position sensor 456.85 Staple unit jam while stapling—unable to return to...
Page 86 7016 Action Step 3 Go to step 4. Replace the sensor (stapler pass through). Enter Diagnostic mode and navigate to: Go to “Sensor (stapler FINISHER TESTS > Sensor Test pass through) Select Pass and Media. removal” on page 363. Does the status shown on the control panel change each time the sensor is toggled? Step 4 If the error persists,...
Page 87 7016 Action Step 6 If the error persists, Replace the sensor then replace the staple (stapler pass through). Enter Diagnostic mode and navigate to: finisher option. Go to Go to “Sensor (stapler FINISHER TESTS > Sensor Test “Staple finisher option pass through) Select Pass and Media.
Page 88: Understanding The Printer Messages
7016 Action Step 2 Go to step 3. Replace the staple finisher option. Go to Enter Diagnostic mode and navigate to: “Staple finisher option FINISHER TESTS > Unit Test removal” on page Select Tamper. 333. Does the device pass the test? Step 3 Go to step 4.
Page 89: Cartridge Low [88.Xy]
7016 Notes: • The x and y values are the .xy of the error code shown on the printer control panel. • The x and y values must match for printing to continue. Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Page 90: Change [Paper Source] To [Paper Type] [Paper Size] Load [Orientation]
7016 Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, then specify the paper size and type in the Paper menu on the printer control panel, and then touch Finished changing paper.
Page 91: Complex Page, Some Data May Not Have Printed [39]
7016 Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, touch Continue to ignore the message and continue printing. • Cancel current print job. • Install additional printer memory. Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of the following possible changes in the printer: •...
Page 92: Error Reading Usb Drive. Remove Usb
7016 Error reading USB drive. Remove USB. An unsupported USB device is inserted. Remove the USB device, and then insert a supported one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. Fax memory full From the printer control panel, touch Continue to clear the message.
Page 93: Imaging Unit Nearly Low [84.Xy]
7016 Imaging unit nearly low [84.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
Page 94: Insufficient Memory, Some Held Jobs Were Deleted [37]
7016 Insufficient memory, some Held Jobs were deleted [37] From the printer control panel, touch Continue to clear the message. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. •...
Page 95: Load [Paper Source] With [Paper Type] [Paper Size] [Paper Orientation]
7016 Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the specified tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct size and type of paper, touch Finished loading paper on the printer control panel.
Page 96: Maintenance Kit Low [80.Xy]
Cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, touch Continue to clear the message and continue printing. Maintenance kit nearly low [80.xy] For more information, contact customer support at http://support.lexmark.com...
Page 97: No Analog Phone Line Connected To Modem, Fax Is Disabled
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 98: Parallel Port [X] Disabled [56]
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, 0 estimated pages remain [88.xy] Replace the toner cartridge. For more information, see the instruction sheet that came with the supply.
Page 99: Replace All Originals If Restarting Job
Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies”...
Page 100: Restore Held Jobs
7016 Restore held jobs? Try one or more of the following: • From the printer control panel, touch Restore to restore all held jobs stored in the printer hard disk. • From the printer control panel, touch Do not restore if you do not want to restore any of the print jobs. Scanner automatic feeder cover open Close the ADF cover.
Page 101: Some Held Jobs Were Not Restored
7016 Some held jobs were not restored From the printer control panel, touch Continue to delete the indicated job. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. Standard network software error [54] Try one or more of the following: •...
Page 102: Unformatted Flash Detected [53]
7016 Unformatted flash detected [53] Try one or more of the following: • From the printer control panel, touch Continue to stop the defragmentation and continue printing. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and needs to be replaced. Unsupported disk Remove the unsupported printer hard disk, and then insert a supported one.
Page 103: User Attendance Messages (0-99.99)
7016 User attendance messages (0–99.99) User attendance messages (0‑99.99) Error code Description Action 31.40 Toner cartridge smart chip error Make sure that the toner cartridge is properly installed. 31.41 Toner cartridge I2C packet timeout Check if the toner cartridge is supported. Replace 31.42 Toner cartridge I2C packet has been sent but code with a supported toner cartridge if necessary.
Page 104 7016 Error code Description Action Printer/cartridge mismatch Check if the toner cartridge is supported. Replace with a supported toner cartridge if necessary. If the problem remains, go to “Printer/cartridge mismatch service check” on page 105. Flash full Format the flash memory: Settings >...
Page 105: Toner Cartridge Smart Chip Contact Service Check
7016 Toner cartridge smart chip contact service check Action Step 1 Go to step 2. Reseat the cable. Check the cable JARW1 for proper connection to the controller board. Is it properly connected? Step 2 Replace the controller Replace the toner board.
Page 106: Insufficient Memory Service Check
7016 Insufficient memory service check Action Step 1 Go to step 2. Reseat the memory card. Check the memory card for proper installation. Is it properly installed? Step 2 Replace the controller Replace the memory board. See “Controller card. Print the Menu settings page: board removal”...
Page 107 7016 • “Dead machine service check” on page 125 • “Controller board service check” on page 126 • “Control panel service check” on page 127 • “Toner starvation service check” on page 128 • “USB print service check” on page 129 •...
Page 108: 1Xx Error Messages
7016 1xx error messages Error code Description Action 111.00 Pel clock check failed. Go to “111.xx LSU service check” on page 111. 111.01 Downlevel ASIC detected. 111.31 Printhead never delivered HSYNCs. 111.32 Printhead lost HSYNCs. 111.40 Wrong printhead installed 111.50 Open-loop printhead error, open-loop sweep state.
Page 109 7016 Error code Description Action 121.07 Fuser has been on for more than allowed after a gap Restore the engine settings to their defaults: blowout, and the temperature is still too cold. Diagnostics Menu > Printer Setup > Defaults 121.08 Fuser was under temp when page was in fuser.
Page 110 7016 Error code Description Action 132.01 TDS baseline too low. Go to “Toner density sensor service check” on page 112. 132.02 TDS baseline too high. 132.03 TDS baseline excessive range. 132.16 TDS calibration at maximum. 132.17 TDS calibration too low. 132.18 TDS calibration too close to baseline.
Page 111: 111.Xx Lsu Service Check
7016 111.xx LSU service check Action Step 1 Go to step 2. Reseat the cables. Check the LSU cables JLSU1 and J6 for proper connection. Are they properly connected? Step 2 Replace the controller Replace the LSU. See board. See “Controller “Laser scanning unit Inspect the LSU cables and connectors.
Page 112: Lvps Service Check
7016 LVPS service check Action Step 1 Go to step 2. Reseat the cables. Check if the power supply cable is properly connected to the controller board. Is it properly connected? Step 2 Contact your next level Replace the LVPS. See of support.
Page 113: Ctls Service Check
7016 CTLS service check Action Step 1 Go to step 2. Clean the CTLS. Check for loose toner blocking the CTLS. Is it free of any loose toner? Step 2 Go to step 3. Reseat the cables. • Check the cable PCN3 for proper connection to the power supply. •...
Page 114: Acm Service Check
7016 ACM service check Action Step 1 Go to step 2. Replace the pick/lift motor gearbox. See Check the pick/lift motor gearbox for proper operation. “Pick/lift motor POR into the Diagnostics menu and perform a feed test: gearbox removal” on Diagnostics Menu >...
Page 115: Tray 1 Pick/Lift Motor Gearbox Service Check
7016 Tray 1 pick/lift motor gearbox service check Action Step 1 Go to step 2. Replace the tray insert. Remove Tray 1. Check the lift plate and gears for proper operation by moving the metal plate. Do the lift plate and gears move freely, and are they free of wear or damage? Step 2 Go to step 3.
Page 116: 9Xx Error Messages
7016 9xx error messages Error code Description Action 900.xx RIP firmware errors Go to “System software error service check” on page 119. 912.xx Unrecoverable Engine firmware error POR the machine. If the error re‑occurs, then update the firmware. If the error continues occurring, then replace the controller board.
Page 117 7016 Error code Description Action 953.xx NVRAM chip failure with mirror part Replace the controller board. Go to “Controller board removal” on page 239. 954.xx NVRAM chip failure with system part 955.xx The Code ROM or NAND flash failed the Cyclic Redundancy Check (CRC) or the NAND experienced an uncorrectible multi-bit failure.
Page 118 7016 Error code Description Action 959.30 Pensive library flagged an invalid argument(s) Replace the controller board. Go to “Controller board removal” on page 239. 959.31 Pensive library flagged an invalid device address 959.32 Failure to init physical interface 959.33 Unknown/unexpected Error 959.34 System Pensive Bus Busy Error 959.35...
Page 119: System Software Error Service Check
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible determine whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark Solutions applications are installed on the device.
Page 120 7016 Action Step 4 Go to step 5. Go to step 6. Properly connect the cables to the controller board. POR the printer into the Diagnostics menu. Does the error remain during startup? Step 5 Go to step 31. The problem is solved. Replace the controller board.
Page 121 Send a print job to the printer. Does the error remain? Step 15 Go to step 31. The problem is solved. Install a Lexmark recommended memory option. Send a print job to the printer. Does the error remain? Step 16 Go to step 17.
Page 122 7016 Action Step 18 Go to step 19. The problem is solved. Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. POR the printer. Send the printer a print job.
Page 123: Nvram Mismatch Failure Service Check
7016 Action Step 26 Go to step 27. The problem is solved. Are there any more ISP options to install? Step 27 Go to step 29. Go to step 28. Install the next ISP option. POR the printer. Does the error remain? Step 28 Go to step 29.
Page 124 7016 Replace only one component at a time. Replace the required component and perform a POR before replacing a second component listed above. If this procedure is not followed, the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable.
Page 125: Base Printer Symptoms
7016 Base printer symptoms Symptom Action No Display Go to “Control panel service check” on page 127. Fuser parts melted Go to “LVPS service check” on page 112. Printer not communicating with host Go to “USB print service check” on page 129.
Page 126: Controller Board Service Check
7016 Controller board service check Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/high voltage power supply) board should be performed with the printer positioned on its back side. Note: When making voltage readings, always use frame ground unless another ground is specified. See the wiring diagram in the back of the book for more information.
Page 127: Control Panel Service Check
7016 Action Step 8 The problem is solved. Go to step 9. Perform the control panel service check. Go to “Control panel service check” on page 127. Did this solve the problem? Step 9 Go to step 10. Replace the controller board.
Page 128: Toner Starvation Service Check
7016 Action Step 6 The problem is solved. Go to step 7. Replace the UICC. Go to “UICC removal” on page 260. Did this fix the problem? Step 7 The problem is solved. Contact the next level of support. Replace the controller board. Go to “Controller board removal”...
Page 129: Usb Print Service Check
7016 Action Step 7 The problem is solved. Contact the next level of support. Replace the cartridge gearbox. See “Cartridge gearbox removal” on page 231. Did this fix the problem? USB print service check Action Step 1 Go to step 2. Go to step 7.
Page 130: Front Door Not Closed Service Check
7016 Front door not closed service check Action Step 1 Go to step 2. Go to step 3. Open the the front access cover and inspect the interlock switch actuator. Is the actuator damaged? Step 2 The problem is solved. Go to step 3. Replace the front access cover.
Page 131: Network Service Check
Have the network administrator verify that the device is using the correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide. Actions Step 1 Go to step 3.
Page 132 7016 Actions Step 10 Go to step 12. Go to step 11. Have the network admin verify that the printer and PC’s IP address have identical subnet addresses. Are the subnet addresses the same? Step 11 The problem is solved. Go to step 12. Using the subnet address supplied by the network administrator, assign a unique IP address to the printer.
Page 133: Input/Output Option Hardware Errors
7016 Actions Step 21 The problem is solved. Go to step 22. Replace the antenna. Did this fix the problem? Step 22 Go to step 24. Go to step 23. Verify that the antenna is properly connected to the wireless card. Is it connected correctly? Step 23 The problem is solved.
Page 134 7016 Error code Description Action 325.60 Hardware error—Board ID unknown Go to “Option tray controller card service check” on page 137. 325.61 Hardware error—Option type unknown 325.62 Hardware error—Product ID unknown 325.63 Hardware error—Sensors are not plugged on the board. 331.51 Motor 1 (Pick/Lift) motor no first encoder Go to...
Page 135: Option Tray Pick/Lift Motor Service Check
7016 Error code Description Action 381.51 No encoder feedback detected from the staple Go to “Ejector motor failure service Check” on finisher ejector motor. page 137. 381.52 Motor stop error—the ejector motor kept on running some time after the motor was commanded to stop. 381.54 No encoder feedback detected from the staple finisher interface/main motor.
Page 136: Option Tray Separator/Passthrough Motor Service Check
7016 Option tray separator/passthrough motor service check Action Step 1 Go to step 2. Replace the tray. Remove the option tray insert. Check the separator roll assembly gear under the tray base for the following: • Gear tooth breakage • Freedom of rotation Does it move freely, and is it free of wear or damage? Step 2...
Page 137: Option Tray Controller Card Service Check
7016 Option tray controller card service check Action Step 1 Go to step 2. Reseat the cables. Check all connections to the option tray controller card. Are the properly connected? Step 2 Go to step 3. Update the firmware. Check printer’s firmware level. Is it up to date? Step 3 Contact the next level...
Page 138: Scanner Disabled Error Service Check
7016 Error code Description Action 843.00 Scanner Failure—carriage failed to Home or Go to “ADF service check” on page 140. move to desired position 843.01 ADF mechanical failure 843.02 Generic Mechanical failure detected 843.03 Pick Roller Engage Failure 843.04 Pick Roller Disengage Failure 843.05 Carriage overun 843.06...
Page 139 7016 Actions Step 4 Go to step 5. The problem is solved. Properly connect the connections on the ADF relay card and controller board. POR the machine into Configuration menu > Disable scanner. From there, select Enabled to change the settings to re‑enable the scanner module and then save the setting.
Page 140: Adf Service Check
7016 Actions Step 10 Go to step 11. The problem is solved. Replace the flatbed unit. See “Flatbed assembly removal” on page 324. POR the machine into Configuration menu > Disable scanner. From there, select Enabled to change the settings to re‑enable the scanner module and then save the setting.
Page 141: Scan/Fax/Copy Symptoms
7016 Action Step 7 The problem is solved. Go to step 8. Replace the ADF. See “ADF unit removal” on page 316. Did this fix the problem? Step 8 The problem is solved. Contact the next level of support. Replace the controller board. See “Controller board removal”...
Page 142: Black Or Blank Page Copy Service Check
7016 Symptom Action Rattling noise coming from the ADF unit. Inspect the ADF top cover and ADF separator roller for proper installation. Remove the separator roll and reinstall them, if needed. See “ADF separator roll removal ” on page 312. also“ADF top cover assembly”...
Page 143: Ccd Service Check
7016 CCD service check Actions Step 1 Go to step 2. No issue. Restart the device, and retry the scan/copy job. Repeat this step with a few copy jobs. Does the error return? Step 2 Go to step 3. Properly connect cable to J30.
Page 144: Flatbed Legal Scan Service Check
7016 Actions Step 3 Go to step 4. Properly connect the cable. Check JFBM1 on the controller for proper connection. Is it connected properly? Step 4 Go to step 5. Replace the controller board. See “Controller Check pin 1 in JFBM1 for voltage. The voltage is only present when a board removal”...
Page 145: Adf Cover Open Service Check
7016 Action Step 5 The problem is solved. Contact the next level of support. Replace the controller. See “Controller board removal” on page 239. Did this fix the problem? ADF cover open service check Actions Step 1 Go to step 3. Go to step 2.
Page 146: Adf Streak Service Check
7016 Actions Step 9 Go to step 10. Replace the ADF cable. “ADF cable Check the ADF cable for continuity. removal” on page 321. Is there continuity? Step 10 Replace the ADF. See Replace the controller “ADF unit removal” on board.
Page 147 7016 Actions Step 5 Go to step 6. Go to step 7. Is paper failing to feed into the ADF? Step 6 Go to step 5 Go to step 11. Perform the ADF pick motor and ADF feed motor tests. See“Scanner tests”...
Page 148: Adf Feed Errors Service Check
7016 ADF feed errors service check Actions Step 1 Clean them with a lint Replace the separator free cloth and isopropyl pad and restraint pad. If the ADF is multi-feeding, check for dirt on the ADF separator pad and alcohol. ADF separator rollers.
Page 149: Adf Duplex Service Check
7016 Actions Step 10 Problem resolved. Go to step 11. Replace the ADF cable. See “ADF cable removal” on page 321. Does this fix the problem? Step 11 Problem solved. Replace the controller board. See “Controller Replace the ADF. See “ADF unit removal”...
Page 150: Modem/Fax Card Service Check
7016 Actions Step 7 Problem solved. Replace the controller board. See “Controller Replace the ADF. See “ADF unit removal” on page 316. board removal” on page 239. Does this fix the situation? Modem/fax card service check Note: This service check should be used if the paper feeds and jams in the ADF. If the paper is not feeding into the ADF see “ADF feed errors service check”...
Page 151: Fax Reception Service Check
7016 Fax reception service check Note: Before performing this service check, verify that the correct country code for the MFP is selected. This setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong, the modem settings can be changed in the Fax/SE menu.
Page 152: Fax Transmission Service Check
7016 Actions Step 12 Go to step 13. Go to step 14. Is the fax failing to send to one specific destination? Step 13 Go to step 14. Stop here. The issue is with the other device. Check the device that cannot receive a fax. Can it send a fax? Step 14 The problem is solved.
Page 153 7016 Actions Step 5 Go to step 7. Go to step 6. Use a telephone handset to verify the phone line is free of static or external noise. Is the phone line noise-free? Step 6 The problem is solved. Go to step 7. Use the MFP on a properly functioning phone jack.
Page 154: Fax Error Log Codes
7016 Actions Step 16 The problem is solved. Go to step 17. Disable Block No Name Fax user setting. Did this fix the issue? Step 17 Go to step 18. Go to step 19. Go to the Administrator menu. Enter the Fax settings - Analog Fax Settings submenu.
Page 155 7016 Error code Description Action Error occurred when receiving image data. • Check line quality. • Adjust ‘Receive Threshold’. • Select a lower ‘Max Speed’ value under Fax Receive settings. Error occurred when sending image data. • Check line quality. •...
Page 156 7016 Error code Description Action Too many errors when transmitting in ECM • Check line quality. mode. • Adjust ‘Transmit Level’. • Select a lower ‘Max Speed’ value under Fax Send settings. Remote device failed to respond to the CTC •...
Page 157 7016 Error code Description Action Failure to transmit training successfully in V17, • Select a lower “Max Speed” under Fax V29 terminal modulation schemes. Send settings. • Adjust the “Transmit Level”. • Check line quality. Failure to transmit training successfully in V17, •...
Page 158: Escalating A Fax Issue To Second-Level Support
7016 Error code Description Action Busy tone detected. Check with remote end if successive attempts fail. Hardware error detected. “Modem/fax card service check” on page 150. A timeout occurred after dialing the number Check with remote end if successive and waiting for a response. attempts fail.
Page 159 7016 In the Web browser address bar, type http://MFP/<IP address>/se. Click Report a Fax Problem. The fax check list displays. Fill in the requested information. This is where you will type in the information you retrieved in step 3. Second-level support can assist you if you have questions about the information requested on the page.
Page 160 7016...
Page 161: Service Menus
7016 Service menus Understanding the control panel and menus Using the printer control panel Use the Printer control panel • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Sleep button Enable Sleep mode or Hibernate mode.
Page 162: Understanding The Home Screen
7016 Indicator light color and its corresponding printer status Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention.
Page 163 7016 Touch Forms and Favorites Quickly find and print frequently used online forms. Menu icon Access the printer menus. Note: The menus are available only when the printer is in Ready state. Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application.
Page 164: Using The Touch-Screen Buttons
7016 Feature Description Status message bar • Show the current printer status such as Ready or Busy. • Show printer conditions such as Toner Low or Cartridge Low. • Show intervention messages so the printer can continue processing. Printer IP address The IP address of your network printer is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods.
Page 165: Menus List
7016 Other touch-screen buttons Touch Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen. Menus list Paper Menu Reports Network/Ports Security...
Page 166: Diagnostics Menu
7016 Settings Help Manage Shortcuts Option Card Menu General Settings Print All Guides Fax Shortcuts A list of installed DLEs (Download Emulators) Copy Settings Copy Guide E-mail Shortcuts appears. Fax Settings E‑mail Guide FTP Shortcuts E‑mail Settings Fax Guide Copy Shortcuts FTP Settings FTP Guide Profile Shortcuts...
Page 167: Scanner Calibration
7016 Change the value of any of the margin settings. Top Margin -16 to +16 Increasing the value moves the image down the page. Always adjust the top before the bottom margin. Bottom Margin -20 to +20 Increasing the value moves the image toward the top of the page. ‑25 to +25 Left Margin Increasing the value moves the image toward the right margin.
Page 168: Print Tests
7016 To reset a scanner calibration value, do the following: Navigate to Diagnostics > Scanner Calibration, and touch Scanner Calibration. Select the value to reset (Flatbed, ADF Front, ADF Rear) by touching the selection. A screen warning displays. Touch Yes to accept. A message indicating the value is being reset displays. Print Tests The Print test determines if the printer can print on media from any of the paper input sources.
Page 169: Button Test
7016 To run the Panel test: From the Diagnostics menu, navigate to: Hardware Tests > Panel Test Press X to exit the test. Button Test This test verifies the control panel button function except for the Sleep button. To run the test for the MS510dn or MS610dn: From the Diagnostics menu, navigate to: Hardware Tests >...
Page 170: Serial Wrap Test
7016 • F:#####—Represents the number of times the memory test has failed and finished with errors, with the maximum fail count being 999,999. After the maximum pass count or fail count is reached, or when all the DRAM has been tested, the test stops and the final results appear.
Page 171: Duplex Tests
7016 USB HS Test Mode From the Diagnostics menu, navigate to: Hardware Tests > USB HS Test Mode Choose the desired port, and then choose the desired test. Ports Tests Port 0 Test J Port 1 Test K Port 2 Test SEO NAK Port 3 Test Packet...
Page 172: Top Margin
7016 Check the Quick test page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet. If adjustment is necessary, the top margin in the Registration menu must be adjusted first. The duplex top margin offset may be adjusted next.
Page 173: Input Tray Tests
7016 Manually actuate the sensor to make it toggle between Open and Closed. If the sensor does not toggle, then it is malfunctioning. Press X to exit the test. Duplex Feed 1 This test feeds a blank sheet of paper from Tray 1 to the duplex paper stop position 1. This test can be run using any of the supported paper sizes.
Page 174: Output Bin Tests
7016 Input source Tray empty sensor Pass through sensor Standard tray Optional 250‑/550-sheet tray Multipurpose feeder Manually actuate each sensor. The tray empty sensor can be actuated by hand; however, a sheet of paper can be used to cover the pass through sensor. Press X to exit the test.
Page 175: Device Tests
7016 • Exit • Front Door CAUTION—SHOCK HAZARD: Do not use your hand to toggle these switches. Use a nonconducting item. To run the Base Sensor Test. From the Diagnostics menu, navigate to BASE SENSOR TEST. Choose a sensor. Manually actuate the sensor to verify that it toggles. If the sensor does not toggle, then it is malfunctioning. Sensor Values Input...
Page 176: Printer Setup
7016 From the Diagnostics menu, navigate to: DEVICE TESTS > Disk Test/Clean Contents will be lost appears. Do one of the following: • Touch to continue. • Press X to cancel. The test cannot be stopped or canceled after it has begun. After the test is complete, a message appears indicating a pass or fail result.
Page 177: Printed Page Count
7016 Printer default values US value Non-US value Default Envelope Size (envelope feeding sources which do 10 Envelope DL Envelope not have hardware size sensing capability) Fax media size Letter PCL Symbol Set PC-8 PC-850 PPDS Code Page Universal Units of Measure Inches Millimeters To change this setting:...
Page 178: Ep Setup
7016 EP SETUP EP Defaults This setting restores each printer setting listed in EP SETUP to its factory default value. Sometimes this is used to help correct print quality problems. To restore the EP defaults: From the Diagnostics menu, navigate to: EP Setup >...
Page 179: Gap Adjust
7016 To adjust this setting: From the Diagnostics menu, navigate to: EP Setup > Charge Roll Press OK or touch to save any changes. Gap Adjust The setting adjusts the minimum gap between sheets. Increasing this value may reduce curl of some printed media and eliminate some output bin stacking problems.
Page 180: Reports
7016 REPORTS Menu Settings Page This setting prints the Menu Settings Page. The report prints the Diagnostics Menu settings and their current values. EVENT LOG Display Log This version of the Event log displays the panel text that appeared when the event occurred. To view the Event log: From the Diagnostics menu, navigate to: Event Log >...
Page 181: Scanner Tests
7016 To clear the event log: From the Diagnostics menu, navigate to: Event Log > Clear Log Choose any of the following: • Yes—To clear the Event log • No—To exit the Clear log menu Scanner tests • “ASIC test” on page 181 •...
Page 182: Sensor Tests
7016 To perform this test, do the following: Navigate to Scanner Tests >Motor Tests. Select Flatbed Scanner Motor. The test will run. ADF feed motor forward When Motor On is selected, the device runs the motor forward continuously until Motor Off is selected. To perform this test, do the following: Navigate to Scanner Tests >Motor Tests.
Page 183 7016 • Scan 1st sensor (paper feed sensor) • Paper FB long To test a flatbed or ADF sensor, perform the following steps: Navigate to Scanner Tests > Sensor Tests > <sensor to test>. The following is displayed: Select the sensor to be tested. Actuate the sensor you selected.
Page 184 7016 ADF cover open Flatbed cover open Paperfeed sensor Service menus...
Page 185: Exit Diags
7016 Scanner calibration reset This is test is run to reset the scanner calibration. This test should only be run after a flatbed or ADF unit has been replaced. To perform this operation, do the following: Navigate to Scanner Tests. Select Scanner Calibration Reset.
Page 186: Configuration Menu
7016 Configuration menu The Configuration menu group consists of menus, settings, and operations that are used to configure a printer for operation. Entering configuration mode The Configuration Menu group contains a set of menus, settings, and operations which are infrequently required by a user.
Page 187: Print Quality Pages
7016 Once initiated, the operation cannot be canceled. Print Quality Pages This option is a limited version of the Print quality pages setting that appears in the Diagnostics menu. See “Print Quality Pages” on page 168. This setting reports the values of a broad range of printer settings and tests the ability of the printer to generate acceptable printed output.
Page 188: Ppds Emulation
7016 PPDS Emulation The value of this option determines if a printer can recognize and use the PPDS data stream. Available options: • Deactivate • Activate Download Emuls This appears only if at least one download emulator (DLE) is installed. The default setting is Disable. All download emulators (DLEs) are reenabled automatically after two PORs.
Page 189: Fax Low Power Support
7016 To change the setting: From the Configuration menu, navigate to Energy Conserve. Select On or Off. If On (default), then the Sleep Mode cannot be turned off. If Off, then Disabled appears on the Sleep Mode menu, and it can be turned off. Fax low power support Fax Low Power support allows you to select one of three power settings for the fax.
Page 190: Adf Edge Erase
7016 To change this setting: Select Format Fax Storage from the Configuration Menu. Note: If an advanced password has been established, then you must enter this password to change the setting. If no advanced password exists, then you can establish one by using the keyboard that appears on the LCD. Select Submit to save the change.
Page 191: Disable Scanner
7016 Use the plus to increase or the minus to decrease the settings value for horizontal adjust and top margin. Note: Each button press moves the margin values one pixel in the respective direction. Select Submit to accept the value. Save changes by placing the print quick test page face up and selecting Copy Quick Test.
Page 192: Paper Prompts
7016 Paper Prompts This controls which tray a change prompt is directed to when paper is sensed to be the wrong size. Note: The value of “Action for Prompts” on page 192 may override the value of this setting. To change this setting: From the Configuration menu, navigate to Paper Prompts.
Page 193: Jobs On Disk
7016 To change this setting: From the Configuration menu, navigate to Action for Prompts. Select from the available options to change the setting. • Prompt User (default) • Continue • Use Current Depending on the printer model, press OK or touch to save the setting, or press X to return to the Configuration menu without saving any changes.
Page 194: Erase All Information On Disk
7016 Erase All Information on Disk Note: This setting is available on the MS610de model only. This setting performs a wipe of the printer hard disk, erasing all data. Warning—Potential Damage: This deletes all data on the printer hard disk, including downloaded fonts, macros, and held jobs.
Page 195: A5 Loading
LES Applications Note: This setting is for touchscreen models only. This menu setting is used to enable or disable Lexmark Embedded Solutions (LES) applications. To change the settings, perform the following steps: From the Configuration menu, navigate to LES applications.
Page 196: Key Repeat Initial Delay
7016 Touch Submit. Press Back to return to the Configuration menu. Key Repeat Initial Delay Note: This setting is available on the MS610de model only. This setting determines the length of delay before a repeating key starts repeating. The range is 0.25–5 seconds, with increments of 0.25.
Page 197: Usb Speed
7016 USB Speed This setting is used to set the throughput of the USB port on the printer. Available options: • Auto • Full—Forces the USB port to run at full speed and also disables its high‑speed capabilities. Automatically Display Error Screens If On, the panel automatically displays any existing printer-related IR after the printer remains inactive on the home screen for a length of time equal to the Screen timeout setting in the Timeouts section of the General settings menu.
Page 198: Entering Recovery Mode
7016 Entering recovery mode This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. Code can be flashed from a PC via USB. Turn off the printer. Press and hold the 7, 2, and 8 buttons simultaneously. Turn on the printer.
Page 199: Fax Service Engineer (Se) Menu
7016 Top level menu Intermediate menu NVRAM • Dump NVRAM • Reinit NVRAM TCP/IP • netstat‑r • arp‑a • Allow SNMP Set • • Meditech Mode • RAW LPR Mode • Gather Debug • Enable Debug Fax service engineer (SE) menu The Fax SE menu is used for the Fax transmission service check and the Fax reception service check.
Page 200 7016...
Page 201: Repair Information
7016 Repair information • “Removal precautions” on page 201 • “Removal procedures” on page 221 • “Left side removals” on page 221 • “Right side removals” on page 234 • “Front removals” on page 247 • “Bottom removals” on page 281 •...
Page 202: Handling Esd-Sensitive Parts
7016 • controller board • optional hard drives Note: The printer control panel and controller board contain NVRAM. After removing the old part, it must be returned to your next level of support. Handling ESD‑sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, use the following instructions in addition to all the usual precautions, such as turning off power before removing logic boards: •...
Page 203: Esf Solutions Backup
7016 After the printer has completed startup, turn off the printer and replace the operator panel. Note: If the operator panel display has failed, the printers’ startup cycle is complete when the driver motor and fans shut down, and the machine is quiet. After installing the new operator panel, start the printer into diagnostics mode, and allow the printer to go through a complete startup cycle and the display to go to Ready.
Page 204: Ribbon Cable Connectors
7016 Ribbon cable connectors Zero Insertion Force (ZIF) connectors Zero Insertion Force (ZIF) connectors are used on the boards and cards used in this printer. Before inserting or removing a cable from these connectors, read this entire section. Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable.
Page 205: Horizontal Top Contact Connector
7016 Horizontal top contact connector This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding. The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator.
Page 206 7016 Inserting a cable into the horizontal top contact connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. Insert the cable with the contacts on the cable facing up.
Page 207 7016 Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 208: Horizontal Bottom Contact Connector
7016 Horizontal bottom contact connector This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding. The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
Page 209 7016 Inserting a cable into the horizontal bottom contact connector Check the actuator to verify it is in the open position. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator.
Page 210 7016 Place your finger in the middle of the actuator, and then rotate the locking actuator to the locked position. Repair information...
Page 211: Vertical Mount Contact Connector
7016 Vertical mount contact connector This FRU contains a vertical mount contact connector. Read the instructions before proceeding. The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
Page 212 7016 Inserting a cable into the vertical mount contact connector When installing the cable, check the locking actuator to verify it is in the open position. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator. Note: Verify that the cable is installed squarely into the connector.
Page 213 7016 Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
Page 214: Horizontal Sliding Contact Connector
7016 Horizontal sliding contact connector This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding. The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator.
Page 215 7016 Inserting a cable into the horizontal sliding contact connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. Insert the cable with the contacts on the cable facing away from the locking actuator.
Page 216 7016 Slide the locking actuator towards the connector, locking the cable into place. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 217: Low Insertion Force (Lif) Connector
7016 Low Insertion Force (LIF) connector This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding. Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. Inserting a cable into the LIF connector Looking at the connector, take note on which side the contacts are located.
Page 218: Printhead Assembly Adjustments
7016 Printhead assembly adjustments Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations of the old printhead on the metal frame. Align the new printhead relative to the location of the old printhead. Note: Skew is caused by a sheet being fed through the printer while misaligned.
Page 219 7016 If the grid lines of the right flap align below the corresponding lines on the left flap, then adjust the printhead clockwise relative to the printer, and recheck. If the grid lines of the left flap align below the corresponding lines of the right side, then adjust the printhead counterclockwise.
Page 220 7016 Sample Quick test page. Use the actual sheet. From the Registration menu, select the Right margin setting: Diagnostics Menu > Registration > Right Margin To determine the Right margin setting: Choose the value of the darkest bar on the right side of the Quick test page. Add that value to the current Right margin setting found on the left side of the Quick test page.
Page 221: Removal Procedures
7016 Removal procedures Keep the following tips in mind as you replace parts: • Some removal procedures require removing cable ties. You must replace cable ties during reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical movement. •...
Page 222 7016 Release the two tabs (B) on the bottom of the cover. Pull the cover forward, and remove it from the printer. Repair information...
Page 223: Main Drive Gearbox Removal
7016 Main drive gearbox removal Remove the left cover. See “Left cover removal” on page 221. Squeeze the latch, and then detach the link from the front door. Repair information...
Page 224 7016 Remove the 4 screws (A), and then remove the main drive gearbox. Disconnect the cable from the main drive gearbox. Repair information...
Page 225: Mpf Solenoid Removal
7016 Remove the spring (B) and the fuser gear (C). MPF solenoid removal Remove the left cover. See “Left cover removal” on page 221. Remove the main drive gearbox. See “Main drive gearbox removal” on page 223. Remove the screw (A). Repair information...
Page 226 7016 Cut the cable (B) not less than 1 inch from the solenoid. Installation notes: Cut the replacement solenoid cable not less than 1 inch from the solenoid. Strip a 1/8‑in. length of insulation from the ends of all cables. Insert a wire from the printer into one end of the insulated displacement connector (IDC).
Page 227: Mpf Gearbox Removal
7016 Secure the cable to the holder. MPF gearbox removal Remove the left cover. See “Left cover removal” on page 221. Remove the main drive gearbox. See “Main drive gearbox removal” on page 223. Remove the front access cover. See “Front access cover removal”...
Page 228 7016 Remove the three screws (B), and then remove the front left mount. Remove the three screws (C), and then remove the MPF gearbox. Repair information...
Page 229 7016 Release the two latches (D), and then remove the main input drive gears. Repair information...
Page 230: Reverse Solenoid Removal
7016 Remove the E-clip (E), and then remove the MPF sector gear (F). Reverse solenoid removal Remove the right cover. See “Right cover removal” on page 234. Remove the left cover. See “Left cover removal” on page 221. Remove the rear door and cover. See “Rear exit door removal”...
Page 231: Cartridge Gearbox Removal
7016 Remove the two screws (A) securing the reverse solenoid. Cartridge gearbox removal Remove the left cover. See “Left cover removal” on page 221. Remove the four screws (A) securing the cartridge gearbox. Disconnect the cable from the cartridge gearbox. Repair information...
Page 232: Duplex Gear Assembly Removal
7016 Duplex gear assembly removal Remove the left cover. See “Left cover removal” on page 221. Remove the rear door and cover. See “Rear exit door removal” on page 299 “Rear cover removal” on page 300. Remove the power supply. See “Power supply removal”...
Page 233 7016 From behind the three gears, remove the duplex coupling (D). Remove the duplex link (E) from the duplex. Repair information...
Page 234: Right Side Removals
7016 Right side removals Right cover removal Remove the paper tray. Remove the screw (A) securing the the right cover to the front of the printer frame. Open the memory access cover. Repair information...
Page 235 7016 Remove the two screws (B) securing the right cover to the RIP shield. Open the front cover. Repair information...
Page 236 7016 Slightly lift the printer, slide the right cover forward, and pull out and away from the printer. Repair information...
Page 237: Memory Access Door Removal
7016 Memory access door removal Open the memory access door. Gently release the latches (A) securing the access door to the right cover. Slide the access door to release the hinges, then remove it from the right cover. Tray present sensor removal Remove the right cover.
Page 238: Cooling Fan Removal
7016 Pry off the sensor retainer (B). Release the three latches (C), and then remove the tray present sensor. Cooling fan removal Remove the right cover. See “Right cover removal” on page 234. Disconnect the cable JFAN1 from the controller board. Repair information...
Page 239: Controller Board Removal
7016 Remove the two screws (A), and then remove the fan. Controller board removal Remove the right cover. See “Right cover removal” on page 234. Remove the controller board shield. See “Controller board shield removal” on page 241. Disconnect all internal options attached to the board (memory card, internal solutions port, hard disk). Disconnect all cables from the controller board.
Page 240 7016 Remove the screw (A) from the rear side of the printer. Repair information...
Page 241: Controller Board Shield Removal
7016 Remove the seven screws (B), then remove the controller board. Installation note: After the new controller board is installed, perform scanner manual registration, see “Scanner manual registration” on page 190 and printhead registration, see “Printhead assembly adjustments” on page 218.
Page 242 7016 Loosen the two screws (A) securing the shield to the front of the printer frame. Repair information...
Page 243 7016 Remove the screw (B) on the top left side of the shield. Remove the screw (C) on the top right side of the shield. Repair information...
Page 244: Toner Cartridge Smart Chip Contact Removal
7016 Carefully remove the controller board shield from the printer. Toner cartridge smart chip contact removal Remove the right cover. See “Right cover removal” on page 234. Remove the controller board shield. See “Controller board shield removal” on page 241. Remove the controller board.
Page 245 7016 Remove the two screws (B), and then detach the right cartridge guide. From behind the right cartridge guide, release the 4 latches (C) to detach the toner cartridge smart chip contact. Note: Pay attention to the original position of the spring and the actuators. Repair information...
Page 246: Modem Removal
7016 Installation notes: Test for proper installation of the spring and the actuators. Press the cartridge actuator. The cartridge lock should move up. Release the cartridge actuator. The cartridge lock should move back to its original position. Modem removal Remove the right cover. See “Right cover removal”...
Page 247: Front Removals
7016 Loosen the two screws (A) securing the modem to the controller board shield. Lift the modem to release, and then remove. Front removals Left front mount removal Remove the left cover. See “Left cover removal” on page 221. Remove the front access cover. See “Front access cover removal”...
Page 248: Right Front Mount Removal
7016 Remove the three screws (A), and then remove the left front mount. Right front mount removal Remove the right cover. See “Right cover removal” on page 234. Disconnect all control panel cables from the controller board. Disconnect the cable JCVR1 from the controller board. Repair information...
Page 249 7016 Remove the four screws (B), and then remove the right front mount. Repair information...
Page 250: Transfer Roll Removal
7016 Transfer roll removal Warning—Potential Damage: Do not touch the transfer roll with bare hands. Oil from the skin can damage it. Squeeze the latches at each end of the transfer roll. Lift to remove the transfer roll. Warning—Potential Damage: Do not remove the spring under the left latch. Doing so will damage the printer. Repair information...
Page 251: Cartridge Plunger Removal
7016 Cartridge plunger removal Open the front door. Tilt the cartridge plunger. Repair information...
Page 252 7016 Twist and then remove the cartridge plunger. Installation notes: Use a spring hook to hold the spring, and then reinstall the cartridge plunger. Repair information...
Page 253: Name Plate Cover Removal
7016 Set the spring over the plunger. Name plate cover removal Open the front door. Remove the two screws (A) securing the right side of the name plate cover. Repair information...
Page 254 7016 Remove the two screws (B) securing the left side of the name plate cover. Release the tabs on top of the cover, and then remove the name plate cover. Repair information...
Page 255: Front Bin Cover Removal
7016 Front bin cover removal Remove the name plate cover. See “Name plate cover removal” on page 253. Remove the two screws (A) securing the front bin cover to the front access cover. Lift the left side of the cover, and then remove the front bin cover. Repair information...
Page 256: Control Panel Assembly Removal
7016 Control panel assembly removal Open the wireless card cover. Lift the display to access the latch. Press the latch (A) to release the display from the panel mount. Repair information...
Page 257 7016 Position the display at the angle shown to access the screws behind it. Remove the two screws (B) behind the display. Repair information...
Page 258 7016 Remove the two screws (C) securing the control panel assembly to the scanner assembly. Gently flex the wireless chamber wall to the left to release and lift the control panel assembly upward to remove it from the scanner assembly. Repair information...
Page 259 7016 Remove the two screws (D) securing the toroid bracket to the control panel cover. Unlock the connector (E) on the UICC and disconnect it from the UICC. Warning—Potential Damage: The ZIF connector is prone to damage. Extra care is required in handling this part. Repair information...
Page 260: Uicc Removal
7016 UICC removal Remove the control panel assembly. See “Control panel assembly removal” on page 256. Position the display at the angle shown, to access the card behind it. Disconnect the UICC video cable (A) from the interface card. Place the operator panel assembly facedown on a non-marring surface. Repair information...
Page 261 7016 Remove the four screws (B), then remove the UICC drip pan from the control panel assembly. Disconnect the UICC video cable from the UICC card. Repair information...
Page 262: Usb Cable Bracket Removal
7016 USB cable bracket removal Remove the two screws (A). Remove the USB cable bracket. Speaker removal Remove the control panel assembly. See “Control panel assembly removal” on page 256. Unplug the connector (A) from the speaker. Repair information...
Page 263: Cave Light Lens Removal
7016 Remove the screw (B) from the speaker. Gently slide the speaker to the right, and remove it from the scanner assembly. Cave light lens removal Remove the control panel assembly. See “Control panel assembly removal” on page 256. Push the latches inward, and push down on the cave light lens to remove it from the scanner assembly. Installation warning: Gently push the left and right latches together while inserting the lens into the slot to avoid breaking the latches.
Page 264: Interface Card Removal
7016 Interface card removal Open the wireless cover. Position the display at the angle shown, to access the card behind it. Unlock the two connectors (A) on the interface card to release and then disconnect the UICC video and display cables (A).
Page 265: Control Panel Cover Removal
7016 Remove the screw (B), then remove the interface card. Control panel cover removal Flex the frame to the right to release the hinge of the cover. Repair information...
Page 266: Display Removal
7016 Remove the control panel cover. Display removal Remove the control panel assembly. See “Control panel assembly removal” on page 256. Position the display at the angle shown, to access the card behind it. Repair information...
Page 267 7016 Disconnect the display cable (A) from the interface card. Release the two tabs (B) fastening the display bezel, then separate both the display and bezel from the display assembly. Place the display and bezel facedown on a scratch-free surface. Repair information...
Page 268: Keypad Assembly Removal
7016 Remove the four screws (C). Remove the plastic mounting bracket, and remove the display from the LED bezel. Keypad assembly removal Remove the control panel assembly. See “Control panel assembly removal” on page 256. Remove the UICC. See “UICC removal” on page 260.
Page 269: Mpf Tray Removal
7016 MPF tray removal Remove the front access cover. See “Front access cover removal” on page 274. Using a spring hook, remove the two springs from the front access cover. Disconnect the left and right MPF links from the front access cover. Repair information...
Page 270 7016 Push the MPF tray to the left to release the right pivot on the front access cover. Slide the tray to the right, and remove the MPF tray and spring. Installation note: Insert the straight end of the spring into the hole on the front access cover before sliding the MPF tray onto the left pivot of the front access cover.
Page 271: Mpf Pick Roller Cover Removal
7016 MPF pick roller cover removal Open the front door. Remove the two screws (A), and then remove the MPF pick roller cover. MPF pick roller removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 271.
Page 272: Bail Removal
7016 Pull the MPF pick roller outward to remove. Warning—Potential Damage: Do not touch the pick tire with bare hands, as this can damage the pick roller. Bail removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 271.
Page 273: Jam Access Cover Removal
7016 Squeeze the latches, and then remove the bail. Jam access cover removal Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 271. Remove the MPF pick roller. See “MPF pick roller removal” on page 271.
Page 274: Front Access Cover Removal
7016 Front access cover removal Remove the name plate cover. See “Name plate cover removal” on page 253. Disconnect the cartridge gear linkage (A) from the front access cover. Repair information...
Page 275 7016 Rotate the front access cover to a position that aligns the gap on the cover with the right hinge. Release the right hinge off the pivot by lifting up on the right side of the front access cover. Slide the front access cover to the right, removing it from the print engine. Repair information...
Page 276: Front Door Sensor Removal
7016 Front door sensor removal Remove the front access cover. See “Front access cover removal” on page 274. From under the right mount, remove the screw (A). Note: Use a #1 Phillips screwdriver. Front input guide removal Remove the right cover. See “Right cover removal”...
Page 277 7016 Remove the four screws (A). Push and hold the cam restraint to release the MPF shaft. Rotate the MPF shaft inward so that the cams at each end point up. Release the front guide from the guides at each end. Installation note: The cams at each end of the MPF shaft must point down.
Page 278: Separator Pad Removal
7016 Separator pad removal Remove the right cover. See “Right cover removal” on page 234. Remove the front access cover. See “Front access cover removal” on page 274. Remove the MPF pick roller cover. See “MPF pick roller cover removal” on page 271.
Page 279 7016 While pressing down the MPF sensor flag (B) and separator pad (C), move the restraint roller (D) and MPF pick roller hub (E) to the right. Remove the pin (F). Repair information...
Page 280 7016 While pressing down the MPF sensor flag and separator pad, move the restraint roller (G) to the right. Remove the E‑clip (H), and then move the shaft (I) to the right. Remove the separator pad and the spring underneath. Repair information...
Page 281: Bottom Removals
7016 Bottom removals Power supply removal Remove the left cover. See “Left cover removal” on page 221. Remove the rear door and cover. See “Rear exit door removal” on page 299 “Rear cover removal” on page 300. Disconnect the fuser cable from the power supply, and disconnect the transfer roll cable from the left side of the printer.
Page 282: Duplex Removal
7016 Remove the three screws (A), and then remove the power supply shield. Duplex removal Remove the left cover. See “Left cover removal” on page 221. Remove the rear door and cover. See “Rear exit door removal” on page 299 “Rear cover removal”...
Page 283: Duplex Sensor And Input Sensor Removal
7016 Remove the four screws (A) securing the duplex. Note: The duplex link (B) is part of the FRU. Duplex sensor and input sensor removal Remove the left cover. See “Left cover removal” on page 221. Remove the right cover. See “Right cover removal”...
Page 284 7016 Remove the rear door and cover. See “Rear exit door removal” on page 299 “Rear cover removal” on page 300. Remove the power supply. See “Power supply removal” on page 281. Remove the power supply shield. See “Power supply shield removal” on page 281.
Page 285 7016 Installation notes: Install the duplex sensor, followed by the input sensor. Route the cable using the new path. Secure the cable near the liftplate gearbox using cable ties. Cut off any excess cable tie. Repair information...
Page 286: Index Sensor Removal
7016 Index sensor removal Remove the left cover. See “Left cover removal” on page 221. Remove the right cover. See “Right cover removal” on page 234. Remove the rear door and cover. See “Rear exit door removal” on page 299 “Rear cover removal”...
Page 287 7016 Remove the duplex. See “Duplex removal” on page 282. Position the printer so that it sits on its left side. Disconnect the cable from the media present sensor (A). Repair information...
Page 288: Toner Density Sensor Removal
7016 From inside the printer, release the three latches (B). Toner density sensor removal Remove the left cover. See “Left cover removal” on page 221. Remove the main drive gearbox. See “Main drive gearbox removal” on page 223. Remove the rear door and cover. See “Rear exit door removal”...
Page 289: Trailing Edge Sensor Removal
7016 Remove the two screws (B). Disconnect the cable from the sensor. Trailing edge sensor removal Remove the left cover. See “Left cover removal” on page 221. Remove the right cover. See “Right cover removal” on page 234. Remove the rear door and cover. See “Rear exit door removal”...
Page 290: Acm Assembly Removal
7016 Remove the screw (C). ACM assembly removal Remove the left cover. See “Left cover removal” on page 221. Remove the rear door and cover. See “Rear exit door removal” on page 299 “Rear cover removal” on page 300. Remove the power supply. See “Power supply removal”...
Page 291 7016 Remove the two screws (C). Below is the image of the cam release and bracket. Repair information...
Page 292 7016 Remove the screw (D) securing the ACM lift cam to the ACM housing. Remove the ACM lift cam by sliding it off the shaft. Repair information...
Page 293 7016 Remove the E-clip (E), and slide the washer (F) from the shaft. Release the lock by sliding the bushing and then rotating it clockwise. Repair information...
Page 294 7016 Remove the media present sensor flag by pushing it until it clicks, and slide it off the ACM assembly. Swing the ACM assembly. Repair information...
Page 295 7016 Remove the screw (G) securing the media present sensor bracket. Remove the ACM assembly with shaft. Below is the ACM assembly with media present sensor flag and bracket. Repair information...
Page 296: Pick/Lift Motor Gearbox Removal
7016 Pick/lift motor gearbox removal Remove the left cover. See “Left cover removal” on page 221. Remove the rear door and cover. See “Rear exit door removal” on page 299 “Rear cover removal” on page 300. Remove the power supply. See “Power supply removal”...
Page 297 7016 Remove the rear cover. See “Rear cover removal” on page 300. Remove the left cover. See “Left cover removal” on page 221. Turn the printer on its side (left side down), then remove the three screws (A) from the left guide. Remove the left guide.
Page 298 7016 Turn the printer on its side (right side down), then remove the three screws (B) from the right guide. Remove the guide from the frame. Squeeze the latches to release the connector, then push the connector off the guide. Repair information...
Page 299: Rear Side Removals
7016 Rear side removals Dust cover removal Press the latches on each side of the dust cover. Remove the dust cover. Rear exit door removal Open the rear door as shown below. Repair information...
Page 300: Rear Cover Removal
7016 Pull the exit door upward to release the hinges, and remove. Rear cover removal Open the rear exit door. Remove the two screws (A) securing the rear cover. Repair information...
Page 301: Redrive Assembly Removal
7016 Lift the upper portion of the machine to release the cover, and then remove the cover. Redrive assembly removal Remove the right cover. See “Right cover removal” on page 234. Remove the left cover. See “Left cover removal” on page 221.
Page 302: Fuser Removal
7016 Remove the stapler cable. See “Stapler cable removal” on page 303. Remove the six screws (B) securing the redrive assembly. Fuser removal Remove the right cover. See “Right cover removal” on page 234. Remove the rear door and cover. See “Rear exit door removal”...
Page 303: Stapler Cable Removal
7016 Disconnect the cable JEXIT1 from the controller board. Disconnect the two cables (A). Remove the two screws (B) securing the fuser. Stapler cable removal Remove the right cover. See “Right cover removal” on page 234. Remove the rear cover. See “Rear cover removal”...
Page 304 7016 Remove the three screws (A) from the mounting bracket. Remove the stapler cable and mounting bracket from the printer frame while feeding the cable through the redrive unit and printer frame. Repair information...
Page 305: Diverter Spring Removal
7016 Using a pair of pliers, squeeze the nylon mounts to dislodge the stapler connector, and remove the stapler cable. Diverter spring removal Remove the rear cover. See “Rear cover removal” on page 300. Using a spring hook, detach the diverter spring from the diverter and from the redrive. Repair information...
Page 306: Diverter Cover Removal
7016 Diverter cover removal Firmly grasp both sides of the diverter cover, and then pull the cover away from the scanner to remove. Top side removals Top cover removal Remove the scanner assembly. See “Scanner assembly removal” on page 318. Remove the two screws from the top cover (A).
Page 307: Bin Full Sensor/Lens Removal
7016 Remove the fan and fan duct. Disconnect the bin full sensor cable (JBINS1) from the controller board. Remove the top cover from the printer frame while feeding the bin full sensor cables through the side of the printer frame. Bin full sensor/lens removal Note: The lens is a separate FRU.
Page 308 7016 Disconnect the cable (J1) from the sensor. Remove the two screws (B) securing the left sensor and left lens to the top cover. Repair information...
Page 309: Bin Full Sensor Cable Removal
7016 Disconnect the cable (J1RED1) from the sensor. Bin full sensor cable removal Remove the top cover. See “Top cover removal” on page 306. Remove the bin full sensor. See “Bin full sensor/lens removal” on page 307. Release the cable from the cable holders (A), and remove. Repair information...
Page 310: Laser Scanning Unit (Lsu) Removal
7016 Laser scanning unit (LSU) removal MFP printhead adjustment After re‑installing the current LSU or installing a new LSU, a mechanical and electronic LSU adjustment must be performed. Before starting the LSU removal, disable the scanner in the configuration menu. After removing the scanner assembly from the MFP, remove the control panel assembly from the scanner.
Page 311 7016 Removal procedure Remove the top cover. See “Top cover removal” on page 306. Disconnect the two cables from the LSU. Before loosening the screws securing the print head, use a small, flat-blade screwdriver to mark the location of the LSU on the printer frame.
Page 312: Adf/Scanner Removals
7016 Remove the three screws (A) securing the LSU to the printer frame. Installation note: Mechanical and electronic LSU adjustments are required to complete the installation of the LSU. “Printhead assembly adjustments” on page 218. ADF/scanner removals ADF separator roll removal Open the ADF top cover.
Page 313 7016 Squeeze the latches to release the separator roll. Pull away the separator roll and remove. Repair information...
Page 314: Flatbed Cushion Removal
7016 Flatbed cushion removal Open the scanner. Hold the cushion by its handles, then peel it off the scanner. Repair information...
Page 315: Scanner Front Cover Removal
7016 Scanner front cover removal Open the front cover. Pull down the cover and remove. ADF input tray removal Firmly grasp the tray with one hand. Release the tray by pushing its front edge inwards, and then remove the tray. Repair information...
Page 316: Adf Unit Removal
7016 ADF unit removal Open the ADF unit with one hand. Insert a flat-blade screwdriver into the slot, and release the tab fastening the ADF harness cover to the ADF unit. Disconnect the blade fastener (A) holding the ground cable to the ADF relay board. Repair information...
Page 317 7016 Disconnect the ADF cable (B) from the ADF unit. Route the cable off the ADF unit. Slightly lift the ADF, and use a flat-blade screwdriver to press the tab on the right hinge, releasing it from the flatbed unit. Repair information...
Page 318: Scanner Assembly Removal
7016 Remove the ADF unit. Installation note: After the new ADF is installed, perform scanner manual registration, see “Scanner manual registration” on page 190 and scanner calibration, see “Scanner calibration” on page 167. Scanner assembly removal Remove the diverter cover. See “Diverter cover removal”...
Page 319 7016 Disconnect the following cables from the RIP board: ADF ground, ADF cable (JADF1), CCD cable (J30), control panel cable (JUICC1), paper length sensor cable (JPLEN1), home sensor cable (JHOME1), speaker cable (JAUD1), and flatbed motor cable (JFBM1). Disconnect the control panel USB cable and the MFP wireless cable from the controller board. On the rear side of the printer, remove the two screws (A) securing the right side of the scanner assembly to the printer frame.
Page 320: Adf Top Cover Assembly
7016 Remove the two screws (C) on the front of the device securing the scanner assembly to the printer frame. Lift the complete scanner assembly away from the printer, and remove. ADF top cover assembly Open the ADF top cover. Note: Pay attention to the original position of the top cover.
Page 321: Adf Cable Removal
7016 Release the cover by gently bending the ADF away from the top cover (1), and then lift the top cover (2) and remove. ADF cable removal Remove the ADF unit. See “ADF unit removal” on page 316. Using a flat-blade screwdriver, remove the cable cover from the rear of the scanner assembly. Remove the scanner assembly from the MFP.
Page 322: Usb Cable Removal
7016 Route the cable through the flatbed assembly, and remove it from the flatbed assembly. USB cable removal Remove the right cover. See “Right cover removal” on page 234. Remove the controller board shield. See “Controller board shield removal” on page 241.
Page 323: Usb Wireless Cable Removal
7016 Feed the USB cable through the channel on the left side of the printer. USB wireless cable removal Remove the right cover. See “Right cover removal” on page 234. Remove the controller board shield. See “Controller board shield removal” on page 241.
Page 324: Adf Left Hinge
7016 Feed the wireless cable through the channel on the left side of the printer. ADF left hinge Remove the ADF assembly. See “ADF unit removal” on page 316. Remove the four screws (A) securing the ADF hinge to the ADF assembly. Flatbed assembly removal Remove the ADF assembly.
Page 325: Control Panel Ribbon Cable Removal
7016 Remove the operator panel assembly. See “Control panel assembly removal” on page 256. Remove the ADF cable. See “ADF cable removal” on page 321. Remove the USB wireless cable. See “USB wireless cable removal” on page 323. Remove the control panel USB cable. See “USB cable removal”...
Page 326 7016 Disconnect the speaker cable from the controller board. Disconnect the speaker cable from the speaker. Repair information...
Page 327: Restraint Pad Removal
7016 Feed the speaker cable through the channel on the right side of the printer. Restraint pad removal Open the ADF top cover. Peel the restraint pad off of the ADF top cover. Be sure that any excess adhesive or pieces of pad are removed from the ADF top cover to avoid misfeeds.
Page 328: 550-Sheet Option Tray Removals
7016 550-sheet option tray removals Pick roller removal Press the latches, and then remove the pick roller. Separator roll assembly removal Remove the screw (A) from under the tray insert. Repair information...
Page 329 7016 Remove the E-clip, and then remove the gear. Remove the four screws (B). Repair information...
Page 330: Acm Assembly Removal
7016 Push out the top part of the drawer cover, and then remove the separator roll assembly. ACM assembly removal Remove the seven screws (A), and release the two latches (B) from the top of the drawer. Repair information...
Page 331 7016 Remove the two screws (C), and then release the two latches under the screws. Swing the right cover backward to remove. Repair information...
Page 332 7016 Remove the screw (D). Disconnect the spring (E). Repair information...
Page 333: Staple Finisher Option Removals
7016 Remove the two screws (F), and then remove the controller card cover. Disconnect the cable J11 from the controller card. Unroute the cable, and then remove the ACM assembly. Staple finisher option removals Staple finisher option removal Turn off the machine, unplug it from its power source, and then disconnect the staple finisher power cable from the printer.
Page 334: Stapler Cartridge Access Door Removal
7016 Press the latches to release, then pull the staple finisher off the printer. Stapler cartridge access door removal Open the access door. Repair information...
Page 335: Staple Roll Holder Removal
7016 Press the hinge inwards to release. Pull the door, and remove. Staple roll holder removal Open the access door. Repair information...
Page 336: Stapler Right Cover Removal
7016 Squeeze the handles (1), and pull the stapler roll holder (2) off the cartridge. Stapler right cover removal Remove the stapler cartridge access door. See “Stapler cartridge access door removal” on page 334. Remove the screw (A), then remove the cover. Stapler left cover removal Note: This is not a FRU.
Page 337 7016 Remove the screw (A), then remove the cover. Repair information...
Page 338: Sensor (Stapler Access Door) Removal
7016 Sensor (stapler access door) removal Remove the stapler right cover. See “Stapler right cover removal” on page 336. Disconnect the sensor cable (A). Release the latches, and pull the sensor off the frame. Stapler carriage assembly removal Remove the stapler right cover. See “Stapler right cover removal”...
Page 339 7016 Remove the four screws (B) securing the carriage frame to the stapler. Repair information...
Page 340: Stapler Door Close Limit Switch Removal
7016 Remove the two screws (C), and remove the stapler carriage assembly. Stapler door close limit switch removal Remove the stapler right cover. See “Stapler right cover removal” on page 336. Push down to release, then disconnect the switch cable (A). Repair information...
Page 341 7016 Remove the four screws (B) securing the carriage frame to the stapler. Repair information...
Page 342 7016 To access the switch, remove the two screws (C), and set aside the carriage. Repair information...
Page 343: Stapler Rear Cover Removal
7016 Remove the two screws (D) using a #1 Phillips screwdriver, then remove the limit switch. Stapler rear cover removal Remove the left cover. See “Stapler left cover removal” on page 336. Remove the right cover. See “Stapler right cover removal” on page 336.
Page 344: Sensor (Stapler Rear Cover) Removal
7016 Lift the media access door (1), then pull the rear cover (2), and remove. Sensor (stapler rear cover) removal Remove the stapler right cover. See “Stapler right cover removal” on page 336. Remove the stapler left cover. See “Stapler left cover removal” on page 336.
Page 345 7016 Disconnect the sensor cable (A). Release the latches, and pull the sensor off the stapler. Repair information...
Page 346: Trapped Staple Access Door Removal
7016 Trapped staple access door removal Lift the media access door (1), then open the staple access door (2). Push inwards to release the hinges, then remove the staple access door. Repair information...
Page 347: Stapler Service Cover Removal
7016 Stapler service cover removal Remove the two screws (A) from the cover. Press the latches (B) to release, and pull the service cover off the stapler. Stapler controller PCBA removal Remove the stapler service cover. See “Stapler service cover removal” on page 347.
Page 348: Stapler Right Tamper Motor Removal
7016 Remove the two screws (B) securing the motor, and remove the tamper motor. Warning—Potential Damage: Be careful not to lose the tamper belt when removing the tamper motor. Installation note: Make sure to engage the motor gears with the tamper belt. Stapler right tamper motor removal Remove the stapler service cover.
Page 349: Stapler Rear Cover Close Limit Switch Removal
7016 Disconnect the motor cable (B), and remove the tamper motor. Warning—Potential Damage: Be careful not to lose the tamper belt when removing the tamper motor. Installation note: Make sure to engage the motor gears with the tamper belt. Stapler rear cover close limit switch removal Remove the stapler service cover.
Page 350 7016 Disconnect the sensor cable (A). Remove the stapler left cover. See “Stapler left cover removal” on page 336. Remove the stapler rear cover. See “Stapler rear cover removal” on page 343. Remove the two screws (B) using a #1 Phillips screwdriver, then remove the limit switch. Repair information...
Page 351: Stapler Cooling Fan Removal
7016 Stapler cooling fan removal Remove the stapler right cover. See “Stapler right cover removal” on page 336. Remove the stapler left cover. See “Stapler left cover removal” on page 336. Remove the stapler rear cover. See “Stapler rear cover removal” on page 343.
Page 352 7016 Remove the four screws (A) from the power supply unit. Repair information...
Page 353: Stapler Interface Cable Removal
7016 Remove the two screws (B) securing the power cable. Route the cable off the stapler, and remove the power supply unit. Note: Pay attention to the original position of the cable. Stapler interface cable removal Remove the stapler service cover. See “Stapler service cover removal”...
Page 354 7016 Flex the media access door to release the tab (A), then remove. Using a flat-blade screwdriver, release the latches, then remove the input cover. Repair information...
Page 355: Stapler Top Cover Removal
7016 Squeeze the latches to release, and dislodge the interface cable from its slot. Route the cable off the stapler, and remove. Note: Pay attention to the original routing of the cable. Stapler top cover removal Remove the right cover. See “Stapler right cover removal”...
Page 356 7016 Remove the two screws (A) from the top of the cover. Remove the two screws (B) under the cover. Repair information...
Page 357 7016 Remove the four screws (C) from the left side of the cover. Remove the four screws (D) from the right side of the cover. Lift the cover, then release the cables routed through the top cover. Note: Pay attention to the original routing of the cables. Remove the top cover.
Page 358: Sensor (Stapler Bin Full Receive) Removal
7016 Sensor (stapler bin full receive) removal Remove the right cover. See “Stapler right cover removal” on page 336. Remove the left cover. See “Stapler left cover removal” on page 336. Remove the rear cover. See “Stapler rear cover removal” on page 343.
Page 359 7016 Remove the two screws (B) under the cover. Remove the four screws (C) from the left side of the cover. To access the sensor, release the sensor cover from the left side of the top cover. Repair information...
Page 360: Sensor (Stapler Bin Full Send) Removal
7016 Remove the two screws (D) securing the sensor. Route the sensor cable off the stapler, then remove the sensor. Note: Pay attention to the original routing of the cables. Sensor (stapler bin full send) removal Remove the right cover. See “Stapler right cover removal”...
Page 361 7016 Remove the two screws (A) from the top cover. Remove the two screws (B) under the cover. Repair information...
Page 362 7016 Remove the four screws (C) from the right side of the cover. To access the sensor, release the sensor cover from the right side of the top cover. Remove the two screws (D) securing the sensor. Route the sensor cable off the stapler, then remove the sensor. Note: Pay attention to the original routing of the cables.
Page 363: Sensor (Stapler Pass Through) Removal
7016 Sensor (stapler pass through) removal Flex the media access door to release the tab (A), then remove. Using a flat-blade screwdriver, release the latches, then remove the input cover. Repair information...
Page 364 7016 Remove the two screws (B) from the media input frame. Remove the screw (C) securing the sensor. Repair information...
Page 365 7016 Disconnect the cable (D) from the sensor. Release the latches, then remove the sensor. Repair information...
Page 366 7016...
Page 367: Component Locations
7016 Component locations Exterior locations Front view Basic model Display Automatic document feeder (ADF) ADF tray ADF bin Standard bin Multipurpose feeder Standard 550‑sheet tray Component locations...
Page 368: Configured Model
7016 Configured model Optional 250‑sheet tray Optional 550‑sheet tray Optional stapler Component locations...
Page 369: Rear View
7016 Rear view Part name Printer power cord socket Power switch Ethernet port EXT port LINE port USB port USB printer port Security slot Component locations...
Page 370: Connectors
7016 Connectors Controller board JPLEN1 JADF1 JUICC JAUD1 JBT1 JBT2 JBT3 JMTR1 JFAN2 JEXIT1 JTHM1 JSWISS1 JFAN1 JLSU1 JBINS1 JISP1 JMCLR1 JLIFT1 JHDD1 JNRW1 JFAX1 JRESET JDUPP1 JURFW1 JUAREG1 JP_PRE1 JINDEX1 JACM1 JMPF1 JT_PRE1 JOPT1 Connector Connects to Pin no. Signal Duplex solenoid +24V...
Page 371 7016 Connector Connects to Pin no. Signal FBR_LAMP_ON V24_14V_FB_CDU V24_14V_FB_CDU V24_5V_FB_CDU V24_5V_FB_CDU FB_POWER_SAVER FBR_AFE_SEN FBR_AFE_SCK FBR_AFE_SDIO FBR_AFE_SH FB_LVDS_RXIN0+ FB_LVDS_RXIN0- FB_LVDS_RXIN1+ FB_LVDS_RXIN1- FB_LVDS_RXIN2+ FB_LVDS_RXIN2- FB_LVDS_RXCLK+ FB_LVDS_RXCLK- FB_LVDS_MCLK+ FB_LVDS_MCLK- Component locations...
Page 372 7016 Connector Connects to Pin no. Signal Thumb drive front USB host (mini type) USB_DM1 USB_DP1 Sensor (cover interlock) V24_33V_LD +5V_OPEN Back USB host port (type A, tall, narrow) VBUSB SUB_DM2 USB_DP2 LSU, drive and H sync PH_TH_0 V24_33v_LD PH_TH_1N V12_DRIVE_OUT0 V12_DRIVE_OUT1 JACM1...
Page 373 7016 Connector Connects to Pin no. Signal JADF1 PAP_PRES_ADFR FEED_DIR_ADFR STAGE_ADFR FEED_PWM_ADFR FEED_ADFR VREF_ADFR DUPLEX_ADFR PICK_DIR_ADFR COVER_FBR PICK_PWM_ADFR COVER_ADFR NFAULT_8812_ADFR SKEW_ADFR +24V_ADF +3.3V_MAIN_ADF +24V_ADF PICK_ENCX_ADFR FEED_ECY_ADFR FEED_ECX_ADFR +3.3V_WAKE_ADF PICK_ENCY_ADFR JBINS1 Sensor (bin full) +3.3V_ENG_SW PAPER_FULL JCART Cartridge motor V_5VCART S_CART_ENG_C V_CART_MP_C V_CART_MM_C Component locations...
Page 374 7016 Connector Connects to Pin no. Signal JDUPP1 Sensor (duplex) V3.3V_DUPLEX Sensor (input) S_DUPLEX_C V3.3V_PAPER_IN S_PAPER_IN_C JEXIT1 Sensor (fuser exit) V_3.3_PAPER_OUT S_PAPER_OUT_C JFAN1 Cooling fan FAN_HC FAN_FB JFBM1 Flatbed motor FBM_A- FBM_A+ FBM_B+ FBM_B- JHOME Sensor (flatbed home position) +5v_HOME HOME_FBR JINDEX1 Sensor (index)
Page 375 7016 Connector Connects to Pin no. Signal JLSU1 LSU, video LDEN_C SHADE_C VDO_ADJ_C LPOWER_C BOOST_C VIDEO-_C VIDEO+_C JMPFP1 Sensor (MPF) +3.3_ENG_SW S_MPF_PP_C JMTR1 Main motor HALL_U_C HALL_V_C HALL_W_C FG_C +5_MOTFUSE V_C1_U V_C1_V V_C1_W JOPT1 Options VS24_FUSE_OPT J_OPT_TXR J_INPUT_FDT J_OPT_RXR VS24_OPT_5V JPLEN1 Sensor (flatbed paper length) LENGTH_FBR...
Page 376 7016 Connector Connects to Pin no. Signal JPS1 HVPS/LVPS CHARGE_C SERVO_OUT_C DEV_C TXENABLE_C TX_C FUSER_RELAY HVPS_ON_C FUSER_ON_C ZEROX_C SHUTOFF_24V +5V_CONT +5V_CONT +5V_CONT +24V +24V JSWISH1 Back USB host port (type A, tall, narrow) SWISS_5V USB_DM_SWISSH USB_DPP_SWISSH JT_PRE1 Sensor (tray present) V_3.3_TRAY1 S_TRAY1_C JTHM1...
Page 377: Power Supply
7016 Power supply PCN2 PCN3 PCN1 PCN4 PCN5 Component locations...
Page 378 7016...
Page 379: Maintenance
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Use the following table to determine when specified parts should be inspected: EVERY...
Page 380: Scheduled Maintenance
7016 EVERY 90K EVERY 200K NOTES ADF ASSEMBLY ADF separator roll Replace ADF restraint pad Replace if dirty, or if the ADF is shingle feeding. Scheduled maintenance The control panel displays an 80.xy error when it reaches 200K page counts. It is necessary to install the appropriate maintenance kit to maintain the print quality and reliability of the printer.
Page 381: Resetting The Maintenance Counter
7016 Resetting the maintenance counter Always reset the maintenance counter after installing the maintenance kit. To reset the maintenance counter: POR into the Configuration menu, and navigate to Reset Maintenance Counter. Depending on the printer model, press OK or touch to reset the counter, or press X to exit without resetting the counter.
Page 382: Cleaning The Scanner Glass
7016 Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry. 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass...
Page 383 7016...
Page 384: Parts Catalog
7016 Parts catalog Legend The following column headings are used in the parts catalog: • Asm‑index—Identifies the assembly and the item in the diagram. For example, 3‑1 indicates Assembly 3 and item 1 in the table. • Part number—Identifies the unique number that correlates with the part. •...
Page 385: Assembly 1: Covers
7016 Assembly 1: Covers Parts catalog...
Page 386 7016 Assembly 1: Covers Asm-index Units/mach Units/FRU Description Removal procedure 40X9102 Output expander cover 40X9096 Exit rear door 40X9084 Diverter cover 40X9087 Rear cover 40X9090 Right cover 40X9100 Memory access door (MFP) 40X8086 550‑sheet tray 40X9148 Cartridge plunger 40X9101 Name plate cover 40X9095 Front bin cover 40X9131...
Page 387: Assembly 2: Imaging
7016 Assembly 2: Imaging Parts catalog...
Page 388 7016 Assembly 2: Imaging Asm-index Units/mach Units/FRU Description Removal procedure 40X9108 ADF separator roller “ADF separator roll removal ” on page 312 40X9054 ADF input tray “ADF input tray removal” on page 315 40X9093 ADF assembly “ADF unit removal” on page 316 40X9094 Flatbed “Flatbed assembly removal”...
Page 389: Assembly 3: Control Panel
7016 Assembly 3: Control panel Parts catalog...
Page 390 7016 Assembly 3: Control panel Asm-index Units/mach Units/FRU Description Removal procedure 40X9089 LCD top cover 40X7861 7" LCD “Display removal” on page 266 40X9125 Control panel cover (MX610de) “Control panel cover removal” on page 265 40X9132 Control panel cover (MX611de) “Control panel cover removal”...
Page 391: Assembly 4: Electronics 1
7016 Assembly 4: Electronics 1 Parts catalog...
Page 392 7016 Assembly 4: Electronics 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8079 Laser scanning unit “Laser scanning unit (LSU) removal” on page 310 40X8343 Fuser, 100 V “Fuser removal” on page 302 40X8023 Fuser, 110 V “Fuser removal” on page 302 40X8024 Fuser, 220 V “Fuser removal”...
Page 393: Assembly 5: Electronics 2
7016 Assembly 5: Electronics 2 Parts catalog...
Page 394 7016 Assembly 5: Electronics 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8048 Front door sensor “Front door sensor removal” on page 276 40X8266 Cartridge smart chip contact “Toner cartridge smart chip contact removal” on page 244 40X8046 Toner density sensor “Toner density sensor removal”...
Page 395: Assembly 6: Frame
7016 Assembly 6: Frame Parts catalog...
Page 396 7016 Assembly 6: Frame Asm-index Units/mach Units/FRU Description Removal procedure 40X8093 Transfer roll “Transfer roll removal” on page 250 40X9098 Stapler diverter spring “Diverter spring removal” on page 305 40X9082 Redrive assembly “Redrive assembly removal” on page 301 40X9116 Stapler cable “Stapler cable removal”...
Page 397: Assembly 7: Option Trays
7016 Assembly 7: Option trays Parts catalog...
Page 398 7016 Assembly 7: Option trays Asm-index Units/mach Units/FRU Description Removal procedure 40X8287 250-sheet tray 40X8286 550-sheet tray 40X8520 Dust cover, 250‑sheet tray “Dust cover removal” on page 299 40X8521 Dust cover, 550‑sheet tray “Dust cover removal” on page 299 40X8262 ACM assembly “ACM assembly removal”...
Page 399: Assembly 8: Staple Finisher Option
7016 Assembly 8: Staple finisher option Parts catalog...
Page 400 7016 Assembly 8: Staple finisher option Asm-index Units/mach Units/FRU Description Removal procedure 40X8121 Staple finisher option “Staple finisher option removal” on page 333 Parts catalog...
Page 401: Assembly 9: Staple Finisher (Right)
7016 Assembly 9: Staple finisher (right) Parts catalog...
Page 402 7016 Assembly 9: Staple finisher (right) Asm-index Units/mach Units/FRU Description Removal procedure 40X8144 Stapler interface cable “Stapler interface cable removal” on page 353 40X7592 Sensor (stapler access door) “Sensor (stapler access door) removal” on page 338 40X8139 Stapler door close limit switch with cable “Stapler door close limit switch removal”...
Page 403: Assembly 10: Staple Finisher (Top)
7016 Assembly 10: Staple finisher (top) Parts catalog...
Page 404 7016 Assembly 10: Staple finisher (top) Asm-index Units/mach Units/FRU Description Removal procedure 40X8140 Stapler service cover “Stapler service cover removal” on page 347 40X8141 Stapler top cover “Stapler top cover removal” on page 40X8137 Stapler controller PCBA “Stapler controller PCBA removal” on page 347 40X8125 Stapler tamper motor...
Page 405: Assembly 11: Staple Finisher (Rear)
7016 Assembly 11: Staple finisher (rear) Parts catalog...
Page 406 7016 Assembly 11: Staple finisher (rear) Asm-index Units/mach Units/FRU Description Removal procedure 40X8148 Stapler cooling fan “Stapler cooling fan removal” on page 351 40X8135 Stapler power supply unit “Stapler power supply unit removal” on page 351 40X8128 Stapler rear cover “Stapler rear cover removal”...
Page 407: Assembly 12: Maintenance Kits
7016 Assembly 12: Maintenance kits Asm-index Units/mach Units/FRU Description Removal procedure 40X9147 Maintenance kit, 100 V 40X9137 Maintenance kit, 110 V 40X9138 Maintenance kit, 220 V Parts catalog...
Page 408 7016 Parts catalog...
Page 409: Assembly 13: Power Cords
7016 Assembly 13: Power cords Asm-index Units/mach Units/FRU Description Removal procedure 40X0269 Power cord, 2.5 m (straight)—USA, Canada 40X3141 Power cord, 2.5 m (straight)—Europe and others 40X0288 Power cord, 2.5 m (straight)—Argentina 40X0271 Power cord, 2.5 m (straight)—United Kingdom 40X0275 Power cord, 2.5 m (straight)—Israel 40X1772 Power cord, 2.5 m (straight)—Switzerland...
Page 410 7016 Parts catalog...
Page 411: Assembly 14: Miscellaneous
7016 Assembly 14: Miscellaneous Asm-index Units/mach Units/FRU Description Removal procedure 40X7856 Hard disk drive (ATA pass through) Adapter, 802.11B/G/N ‑ US 40X7858 Adapter, 802.11B/G/N ‑ EU 40X7859 40X7854 Adapter, fax 40X7855 Adapter, fax 40X4819 Adapter, RS232C serial 40X5315 Screw, shipped with ISP (2PER) 40X5316 Cable, 14‑pin JST‑...
Page 412 7016...
Page 413: Appendix A: Printer Specifications
7016 Appendix A: Printer specifications Electrical specifications Low-voltage models • 100 to 127 V ac at 50 to 60 hertz (Hz) nominal • 90 to 137 V ac, extreme High-voltage models • 220 to 240 V ac at 50 to 60 hertz (Hz) nominal (not available in all countries and regions) Operating clearances Right 30 cm (12 in.)
Page 414: Acoustics
7016 Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296. Status 1 meter average sound pressure Declared sound power level (Bels) Idle (Standby) 16 dBA 3.3 Bels Quiet Mode 50 dBA 6.5 Bels Printing 55 dBA 7.0 Bels Sleep Mode...
Page 415: Fax Specifications
7016 Standard ADF media types Dimensions Letter, Legal, A4, A5, A6, JISB5, Folio, Officio, Executive, Statement Weight 16–24 lb, 64–90 gm/m ADF speed Simplex Up to 50 ppm Duplex 45 images/minute in simplex, 20 images/minute in duplex mode CCD imaging speed 50 images/minute at 600 x 300 dpi mono 32 images/minute at 600 x 300 dpi color Operational environment...
Page 416 7016 Compression methods JBIG2, MR, MMR, MHE, JPEG Fax server Supported PC fax Supported—send and receive Speed dial locations Broadcast locations Dinstinctive ring Supported Secure fax Supported Other functions supported Fax scheduling, fax forwarding, junk fax block, manual fax Appendix A: Printer specifications...
Page 417: Appendix B: Options And Features
7016 Appendix B: Options and features Some of the following options are not available in every country or region. Available internal options Memory cards • Flash memory • Fonts Media handling options Some options may not be available for all models. Standard 250-sheet tray Optional 550-sheet tray Optional 250‑sheet tray...
Page 418 7016...
Page 419: Appendix C: Theory Of Operation
7016 Appendix C: Theory of operation POR sequence At power on, the engine code goes through a series of tests to verify hardware integrity. If a hardware failure is detected, it will be reported to the printer. If the POR sequence cannot be completed successfully, the printer may post an error message identifying service may be needed.
Page 420: Multipurpose Feeder (Mpf)
7016 Multipurpose feeder (MPF) The driving force from the main drive motor is transmitted through the MPF gearbox. When the MPF solenoid activates, it allows the MPF sector gear linked to the MPF gearbox to rotate. The MPF pick roll shaft is connected to the MPF sector gear.
Page 421: Duplex Printing
7016 The media with the embedded toner image goes through the fuser assembly to permanently bond the toner to the media. When it passes between the heat belt and pressure roll of the fuser assembly, the combination of heat and pressure fuses the toner image to the media.
Page 422: Autocompensator Mechanism (Acm)
7016 Aside from providing rotational motion to rollers and feeders, the gearbox must also ensure that the print image is not distorted during the whole process. It must also provide easy and effective means to cut or break the transfer of motion when taking the cartridge unit out of the machine, or when clearing jammed sheets through its linkage system.
Page 423: Other Key Components
7016 Tray present sensor Detects the presence of the tray in the printer. Bin full sensor Detects whether the standard bin is full by moving the actuator up and down. Toner density sensor Detects a pre-placed toner patch and image on the photoconductor (drum) and outputs pulses when the central line of the patch image aligns with the central line of the detector.
Page 424: Electrophotographic Process (Ep Process)
7016 Rollers Paper exit roller Photoconductor drum Fuser assembly First input roller Fuser exit roller Secondary input roller Duplex rear deliver roller Transfer roll Separator roll Duplex front deliver roller Separator roll Pick rollers Pick rollers Electrophotographic process (EP process) Printhead The printhead scans the photo conductor drum surface with a laser beam.
Page 425 7016 Step 1: Charge During the charge step, voltage is sent from the HVPS to the charge roll beside the photoconductor. The charge roll applies a uniform negative charge over the entire surface of the photoconductor to prepare it for the laser beam. HVPS Charge roll (-VDC)
Page 426 7016 Step 2: Expose The laser fires a focused beam of light at the surface of the photoconductor and writes an invisible image, called a latent image. The laser beam only discharges the surface where the beam hits the photoconductor. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface.
Page 427 7016 This process would be similar to using glue to write on a can and then rolling it over glitter. The glitter sticks to the glue but not to the rest of the can. HVPS Developer Metering Roll Blade Toner DRUM -VDC Drum Surface...
Page 428: Adf Theory
7016 Step 5: Clean The cleaning blade removes any toner that remains on the photoconductor after the transfer process. The toner removed is collected inside the imaging unit. Used Toner Cleaning Blade Charge roll DRUM ADF theory ADF theory of operation ADF cross section Document sensor Pickup roller...
Page 429 7016 Paperfeed 1 roller Paperfeed 2 roller Feed sensor Scan area Duplex sensor Eject 2 roll Exit roller The duplex ADF enables the user to create duplex scans automatically, eliminating the need to stop the scanning process to flip the media being duplicated over. The ADF uses DC motors with encoder wheels, and a series of sensors to determine the media’s position in the paper path during the scan process.
Page 430 7016 If the scan job is a duplex scan job, then the feed motor is reversed with a swing gear when the trailing edge of the media reaches the reverse point. A swing gear moves the diverter gate to the down position. The reversed exit roll (11) pulls the paper back into the ADF.
Page 431: Appendix D: Acronyms
7016 Appendix D: Acronyms Acronyms ASIC Application-Specific Integrated Circuit BLDC Brushless DC Motor Black Only Retract Charge Coupled Device Carbonless Copy Paper Cyclic Redundancy Check Customer Setup DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory Enhanced Data Out Electrophotographic Process EPROM Erasable Programmable Read-Only Memory...
Page 432 7016 pel, pixel Picture element Power-On Reset POST Power-On Self Test Position Sensing Device Pulse Width Modulation Raster Imaging Processor Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory Toner Patch Sensing V ac Volts alternating current V dc...
Page 433: Index
7016 Index Change [paper source] to [paper size] load Symbols [orientation] [x]-page jam, remove all pages from the finisher’s Change [paper source] to [paper type] [paper size] load accumulator. Leave paper in bin. [45y.xx] [orientation] [x]‑page jam, clear manual feeder. [25y.xx] Check tray [x] connection [x]‑page jam, clear standard bin.
Page 434 7016 reduced curl fuser temperature require standby gap adjust reset ADF maintenance kit counter input tray feed test reset maintenance counter input tray sensor tests safe mode menu settings page scanner manual registration output bin feed tests UI automation output bin sensor test USB pnp panel test USB speed...
Page 435 7016 24y.xx paper jam messages in finisher rear door 25y.xx paper jam messages paper jams, clearing 76, 3xx error messages Incompatible tray [x] [59] 4xx error messages Incorrect paper size, open [paper source] [34] 9xx errror messages input tray tests Error reading USB drive.
Page 436 No analog phone line connected to modem, fax is paper weights disabled. supported by printer Non‑Lexmark [supply type], see User’s Guide Parallel port [x] disabled [56] [33.xy] parts catalog legend Not enough free space in flash memory for resources...
Page 437 7016 ADF cover open service check Change [paper source] to [paper size] load ADF duplex service check [orientation] ADF feed errors service check Change [paper source] to [paper type] [paper size] ADF paper jam service check load [orientation] ADF streak service check Check tray [x] connection black or blank page copy service check Close flatbed cover and load originals if restarting job...
Page 438 No analog phone line connected to modem, fax is permanent page count printed page count disabled. Non‑Lexmark [supply type], see User’s Guide printhead adjustment [33.xy] Not enough free space in flash memory for resources [52] recovery mode...
Page 439 7016 diverter spring speaker cable duplex staple finisher option duplex gear assembly staple roll holder duplex sensor and input sensor stapler cable dust cover stapler carriage assembly flatbed assembly stapler cartridge access door flatbed cushion stapler controller PCBA front access cover stapler cooling fan front access sensor stapler door close limit switch...
Page 440 7016 Scanner automatic feeder cover open Supply needed to complete job Scanner calibration supported paper sizes menu settings page symptoms scanner calibration reset printer Scanner configuration Scanner disabled by admin [840.01] Scanner disabled. Contact system administrator if theory of operation problem persists.
Page 441 7016 skewed print solid black pages streaked vertical lines appear on prints toner rubs off toner specks appear on prints troubleshooting, service checks 8xx service error messages network service check unacceptable paper understanding the home screen buttons and icons Unformatted flash detected [53] Unsupported option in slot [x] [55] Unsupported USB hub, please remove USB port...
Page 442 7016 Index...
Page 443: Part Number Index
7016 Part number index Part name Page 40X0269 Power cord, 2.5 m (straight)—USA, Canada..................409 40X0270 Power cord, 2.5 m (straight)—Japan......................409 40X0271 Power cord, 2.5 m (straight)—United Kingdom..................409 40X0273 Power cord, 2.5 m (straight)—Traditional Italy..................409 40X0275 Power cord, 2.5 m (straight)—Israel......................409 40X0288 Power cord, 2.5 m (straight)—Argentina....................409 40X0301 Power cord, 2.5 m...
Page 444 7016 Part name Page 40X7858 Adapter, 802.11B/G/N ‑ US........................411 40X7859 Adapter, 802.11B/G/N ‑ EU........................411 40X7861 7" LCD..............................390 40X8023 Fuser, 110 V............................392 40X8024 Fuser, 220 V............................392 40X8043 Duplex sensor and input sensor......................394 40X8044 Index sensor............................394 40X8045 Trailing edge sensor..........................394 40X8046 Toner density sensor..........................394 40X8048 Front door sensor...........................394...
Page 445 7016 Part name Page 40X8149 Staple roll holder............................402 40X8261 ACM assembly............................396 40X8262 ACM assembly............................398 40X8266 Cartridge smart chip contact .........................394 40X8274 Cooling fan.............................392 40X8275 Duplex assembly............................396 40X8277 Duplex gear assembly..........................396 40X8278 MPF gearbox............................396 40X8279 Jam access cover............................396 40X8280 Front input guide............................392 40X8286 550-sheet tray............................398...
Page 446 7016 Part name Page 40X9085 UICC video cable.............................390 40X9086 Left cover..............................386 40X9087 Rear cover..............................386 40X9088 Cave light lens............................388 40X9089 LCD top cover............................390 40X9090 Right cover.............................386 40X9092 Bin full sensor............................386 40X9093 ADF assembly............................388 40X9094 Flatbed..............................388 40X9095 Front bin cover............................386 40X9096 Exit rear door............................386 40X9097 Scanner front cover..........................388...
Page 447 7016 Part name Page 40X9147 Maintenance kit, 100 V..........................407 40X9148 Cartridge plunger...........................386 40X9523 Tray guide...............................396 Part number index...
Page 448 7016 Part number index...
Page 449: Part Name Index
7016 Part name index Part name Page 40X8287 250-sheet tray............................398 40X8305 250-sheet tray insert..........................398 40X8286 550-sheet tray............................398 40X8086 550-sheet tray insert..........................398 40X8086 550‑sheet tray............................386 40X7861 7" LCD..............................390 40X8261 ACM assembly............................396 40X8262 ACM assembly............................398 40X8084 ACM liftplate gearbox..........................396 40X7859 Adapter, 802.11B/G/N ‑ EU........................411 40X7858 Adapter, 802.11B/G/N ‑...
Page 450 7016 Part name Page 40X9134 Controller board.............................392 40X8274 Cooling fan.............................392 40X9084 Diverter cover............................386 40X8275 Duplex assembly............................396 40X8277 Duplex gear assembly..........................396 40X8043 Duplex sensor and input sensor......................394 40X8520 Dust cover, 250‑sheet tray........................398 40X8521 Dust cover, 550‑sheet tray........................398 40X9096 Exit rear door............................386 40X9094 Flatbed..............................388 40X5804 Flatbed cushion...
Page 451 7016 Part name Page 40X9100 Memory access door (MFP) ........................386 40X8278 MPF gearbox............................396 40X8295 MPF pick roller and separator pad......................396 40X8300 MPF solenoid............................392 40X9131 MPF tray cover............................386 40X9051 MPF USB cable ............................388 40X9050 MPF wireless cable..........................388 40X9101 Name plate cover...........................386 40X9102 Output expander cover..........................386 40x8443...
Page 452 7016 Part name Page 40X5315 Screw, shipped with ISP (2PER)......................411 40X7592 Sensor (stapler access door)........................402 40X8132 Sensor (stapler bin full receive)......................404 40X8131 Sensor (stapler bin full send)........................404 40X8134 Sensor (stapler pass through)........................406 40X7592 Sensor (stapler rear door)........................406 40X8444 Separator roll assembly..........................398 40X9079 Speaker ..............................388...
Page 453 7016 Part name Page 40X9052 UICC cable..............................390 40X9085 UICC video cable.............................390 40X9053 USB cable bracket...........................388 Part name index...
Page 454 7016 Part name index...
Page 455 JHOME1 IMAGING CARRIAGE HOME SENSOR JFBM1 CIS (Mx31, 41x, 51x Only) FLATBED MOTOR JCIS1 HSYNC JPLEN1 PAPER LENGTH SENSOR JLSU1 LSU VIDEO CCD MODULE (Mx61x SERIES Only) COVER OPEN DUPLEX SOLENOID ADF UNIT JADF1 JFAN1 CONTROL PANEL JUICC STAPLER (Mx61x ONLY) JPLEN1 JADF1 PCN5...

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Lexmark MX610 Service Manual

Product Information

Edition Notice

Notices and Safety Information

Preface

General Information

Diagnostic Information

Service Menus

Repair Information

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Summary of Contents for Lexmark MX610