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Action
Step 5
Replace the flatbed. See
page
372.
Did this solve the problem?
Step 6
Did the ADF pick motor or feed motor tests fail?
Step 7
Replace the ADF. See
Did this fix the problem?
Step 8
Replace the controller board. See
page
282.
Did this fix the problem?
Scanner configuration error service check
Action
Contact the next level of support. They will give the instructions on
how to resolve the error.
Scan/fax/copy symptoms
Symptom
ADF won't duplex (Duplex ADF only)
ADF skew
Multiple pages feed into ADF
Documents wont feed into ADF
Scanner makes buzzing noise on startup or during a scan.
Document feeds, but jams in ADF.
Blank page
Black page
No dial tone
"Flatbed assembly removal" on
"ADF unit removal" on page
"Controller board removal" on
Diagnostic information
Yes
The problem is
solved.
Go to step 7.
The problem is
solved.
362.
The problem is
solved.
Yes
N/A
Action
Go to
"ADF duplex service check" on page
Go to
"ADF feed errors service check" on
page
168.
Go to
"ADF feed errors service check" on
page
168.
Go to
"ADF feed errors service check" on
page
168.
Go to
"Flatbed home position service check" on
page
166.
Go to
"ADF paper jam service check" on page
95.
Go to
"Black or blank page copy service check"
on page
164.
Go to
"Modem/fax card service check" on
page
170.
163
7016
No
Go to step 6.
Go to step 8.
Go to step 8.
Contact the next
level of support.
No
N/A
169.
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