Table of Contents
Advertisement
Emergency repair service: USA
This section explains how to contact US emergency repair service.
A replacement circuit pack is shipped within 24 hours of receiving the order.
Call customer service
(800) 251-1758
and request an emergency
replacement.
Emergency repair service: Canada
This section explains how to contact Canadian emergency repair service.
A replacement circuit pack is shipped within 24 hours of receiving the order.
Call customer service
Normal business hours
Monday through Friday
8:00 am–5:00 pm local time
(800) 668-1717 (English)
(800) 668-1748 (French)
and request an emergency
replacement.
All other times:
(800) 361-2575
and request an emergency
replacement.
AccessNode Modular Business Package VTBM Ring User Guide P0904244 Issue 1.0
Technical support information 12-3
and...
1. Give the following:
• name
• company name
• telephone number
• exact unit code and name
for emergency
replacement
• ship-to address
2. Mark the defective item with
the assigned emergency
repair order number
and...
1. Give the following:
• name
• company name
• telephone number
• exact unit code and name
for emergency
replacement
• ship-to address
2. Mark the defective item with
the assigned emergency
repair order number
ship prepaid to...
Nortel Networks
917 Air Park Center Dr.
Nashville, TN 37217
Attn: Repair and Return
ship prepaid to...
Northern Telecom
Canada Ltd.
Repair Customer
Service Group
9300 Trans Canada
Highway
St. Laurent, Québec
H4S 1K5
CANADA
Advertisement
Table of Contents
