Nortel SMCWEBS-N Manuals

Manuals and User Guides for Nortel SMCWEBS-N. We have 1 Nortel SMCWEBS-N manual available for free PDF download: User Manual

Nortel SMCWEBS-N User Manual

Nortel SMCWEBS-N User Manual (56 pages)

IP Softphone

Brand: Nortel | Category: Software | Size: 0.88 MB

Table of Contents

Revision History
9
Table of Contents
12
IP Softphone 2050 Overview

15
- Features
  15
- Components
  17
  - Call Control Window
    17
  - Local Directory Window
    17
  - Settings Window
    17
  - System Tray Icon and Menu
    18
  - Expansion Module
    18
  - I2050.Exe Application
    18
IP Softphone 2050 Call Control Window

19
- Accessibility Interface
  19
- Call Control Window
  20
- Accessibility Interface
  21
- Call Control Window Elements and Functions
  22
- Hot Keys
  25
  - Adding a Hot Key
    25
  - Removing a Hot Key
    26
- System Tray Icon and Menu
  27
IP Softphone 2050 Directories

28
- Local Directory
  28
  - Opening a Local Directory from the Call Control Window
    29
  - Directory Entry Management
    29
- CS 1000 Directory
  30
Agent and Supervisor Features

32
Agent Features

38
- Incoming Call Notification
  38
- Answering ACD Calls
  39
  - Answering a Call
    39
  - Terminating a Call
    39
- Using Force Call
  39
- Using Activity Code
  40
- Using Emergency
  41
- Using Record on Demand Key
  41
  - Using SAVE Key
    42
- Using Notready
  43
- Answering or Making Non-ACD Calls
  43
  - Placing a Call
    43
  - Answering a Call
    43
- Contacting Your Supervisor
  43
Supervisor Features

45
- Using Answer Agent
  45
- Using Agent Key
  46
- Using Answer Emergency
  46
- Using Call Agent
  47
- Using Interflow
  47
- Using Night Service
  47
- Using Observe
  48
- Using Display Agent Status
  49
- Using Display Queue
  50
Index

53

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