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12-2 Technical support information
Standard repair service: USA
This section explains how to contact US standard repair service.
US standard repair service consists of like-for-like replacement: a replacement
circuit pack is shipped within five (5) working days after receiving the order.
Call customer service
(800) 251-1758 and request
a Repair Order Number.
7:00 am–6:00 pm CST
Monday through Friday
Standard repair service: Canada
This section explains how to contact Canadian standard repair service.
Canadian standard repair service consists of the following options:
•
•
Call customer service
(800) 668-1717 (English)
(800) 668-1748 (French)
and request a Repair Order
Number.
Monday through Friday
8:00 am–5:00 pm local time
AccessNode P0904244 Issue 1.0
and...
Mark the defective item
with the following:
• assigned repair order
• explanation of the
Like-for-like replacement: A replacement circuit pack is shipped within
five (5) working days after receiving the order.
Repair of the circuit pack: The repaired circuit pack is shipped within
fourteen (14) days after receipt of the defective circuit pack.
and...
Mark the defective item
with the following:
• assigned repair order
• explanation of the
number
problem.
number
problem.
ship defective unit prepaid
to...
Nortel Networks
917 Air Park Center Drive
Nashville, TN 37217
Attn: Repair and Return
ship defective unit prepaid to...
Northern Telecom Canada Ltd.
Repair Customer Service Group
9300 Trans Canada Highway
St. Laurent, Québec
H4S 1K5
CANADA
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