Services Available - Nortel Meridian Meridian 1 Upgrade Manual
81c igs to cs 1000m mg cp pii fnf upgrade
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Also See for Meridian Meridian 1:
- Feature description and administration (1816 pages) ,
- Scripting manual (812 pages) ,
- Maintenance manual (504 pages)
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Page 278 of 284
Services available
NN43021-469 Standard 01.01 May 2007
Appendix B: Technical Assistance service
Services available through the Technical Assistance Centers include:
•
diagnosing and resolving software problems not covered by support
documentation
•
diagnosing and resolving hardware problems not covered by support
documentation
•
assisting in diagnosing and resolving problems caused by local
conditions
There are several classes of service available. Emergency requests (Class E1
and E2) receive an immediate response. Service for emergency requests is
continuous until normal system operation is restored. Non-emergency
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