Procedure To Run A Diagnostic Test - Nortel CallPilot User Manual

In both cases, check the Alarm Monitor to determine the reason and the
appropriate action to take.
If the Alarm Monitor and Event Browser do not provide a solution to a
hardware problem, you may need to replace or service a component. If
the problem is with a component that is not replaceable because it is not
a physical entity (such as the Time Switch), you must either replace its
parent component or contact your Nortel technical support representative,
depending on the component.
To run a diagnostic test
Step
In order to run a diagnostics test, the component must be out of service. Nortel
recommends that you courtesy stop rather than stop a component if possible. For
instructions, see
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Copyright © 2007, Nortel Networks
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Action
"Starting and stopping components" (page
Log on to CallPilot Manager.
Click Maintenance → Maintenance Admin.
Result: The Maintenance screen appears.
Click the plus sign (+) beside the CallPilot server to expand the
component tree.
Continue clicking the plus sign (+) until the component with which
you want to work is visible.
Click the hardware component for which you want to run diagnostics.
Result: The Maintenance screen refreshes to show details about
the component.
Scroll down to the Maintenance section and ensure that the
component is out of service.
Scroll down to the Diagnostics section.
Select the check box for each diagnostic that you want to run.
Note: If you want to run all of the diagnostics, select the
Diagnostic Description check box at the top of the list.
Click Run.
Result: A new Web browser window appears and displays the
progress and results of the diagnostics.
Nortel CallPilot
600r Server Maintenance and Diagnostics
NN44200-703 01.04 Standard
5.0 25 April 2007
Running integrated diagnostics 57
ATTENTION
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