Service; Instrument Returns; How To Ship Returns - Teledyne Foxy R1 Instruction Manual

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Foxy R1 and Foxy R2 Fraction Collectors
Section 5 Maintenance

5.3 Service

5.4 Instrument Returns

5.4.1 How to Ship Returns

5-4
Risk of serious personal injury or equipment damage. The
fraction collector does not contain user-serviceable parts.
Service panels and cover should only be removed by
trained personnel.
Service problems often can be resolved by telephone or E-mail.
US customers can receive support by contacting the factory Tech-
nical Service department. Contact information can be found on
the Foreword and Warranty pages at the front and back of this
manual. If you contact the factory by E-mail, please include the
serial number and all relevant information regarding the diffi-
culty you are experiencing with the instrument.
Customers outside of the US should contact their Teledyne Isco
dealer for service support. Customers can find their regional
dealer by visiting the Teledyne Isco Web site:
http://www.isco.com/lccontact
Please contact the Service Department before returning the
instrument to the factory for repair. Return instructions can be
found on the Foreword and Warranty pages at the front and back
of this manual.
Before packing the instrument, make sure all parts and
hardware are in their proper places. Wrap the instrument in
heavy paper or put it in a plastic bag for extra protection. If at all
possible, pack the instrument in its original shipping container
with the original packing material. If the original shipping con-
tainer is not available, place the instrument in a strong card-
board box at least six inches larger in all three dimensions than
the instrument itself. Fill the box equally around the instrument
with a resilient packing material, such as shredded paper, bubble
pack, expanded foam, etc. Seal the box with strapping tape or
other suitable shipping tape and ship it to the return address
listed on the warranty page. The warranty page describes the
conditions under which Teledyne Isco will pay surface shipping
costs for returns.
It is very important that the instrument be well-packaged for
shipment and fully insured. Damage claims must be conducted
between you and the carrier. Damage in shipment due to inade-
quate packing can delay the repair and return of the instrument
to you.
WARNING