Returning The Product To Cetac For Service; Shipping The Product; Product Warranty Statement - Teledyne CETAC ASX-112FR Operator's Manual

ASX-112FR Autosampler Operator's Manual
Chapter 7: Troubleshooting the Autosampler
If the alignment is not returned following a power cycle, check the host
instrument software to ensure that the correct ASX-112FR tray configuration is
being used.
If the correct tray configuration is being used and alignment problems persist,
contact Teledyne CETAC Technologies Customer Service at
CETACservice@teledyne.com for alignment assistance.

Returning the Product to CETAC for Service

Refer to the following information if you need to return the product to
Teledyne CETAC Technologies for service.

Shipping the Product

Follow these guidelines when shipping the product:
 Use the original packing materials. If the original shipping materials are
not available, place a generous amount of shock-absorbing material around
the instrument and place it in a box that does not allow movement during
shipping. Seal the box securely.
 Contact Teledyne CETAC Technologies before shipping the product.
 Pre-pay all shipping expenses including adequate insurance.
 Write the following information on a tag and attach it to the product:
 Name and address of the owner
 Product model number and serial number
 Description of service required or failure indications
 Mark the shipping container as FRAGILE.
 In all correspondence, refer to the instrument by model name or number
and full serial number.
 Do not return products which are contaminated by radioactive
materials, infectious agents, or other materials constituting health
hazards to CETAC employees.

Product Warranty Statement

NOTE
Contact Teledyne CETAC Technologies or refer to the warranty card which came
with your product for the exact terms of your warranty. The following copy is
provided for your convenience, but warranty terms may be different for your
purchase or may have changed after this manual was published.
TELEDYNE CETAC TECHNOLOGIES warrants automation instruments for (2)
two years from the date of shipment. Any CETAC manufactured unit sold
directly to the End-User found in reasonable judgment of CETAC to be defective
in material or workmanship will be repaired by CETAC without charge for
parts and labor. Only CETAC manufactured automation instruments are
covered by the (2) two year warranty. For a complete listing of our Automation
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