Dukane 5000 Series User Manual page 187

Dukane ISO
ISO CERTIFICATION
Dukane chose to become ISO 9001 certified
in order to demonstrate to our customers our
continuing commitment to being a quality ven-
dor. By passing its audit, Dukane can assure
you that we have in place a well–defined and
systematic approach to quality design, manu-
facturing, delivery and service. This certificate
reinforces Dukane's status as a quality vendor
of technology and products.
To achieve ISO 9001 certification, you must
prove to one of the quality system registrar
groups that you meet three requirements:
1. Leadership
2. Involvement
3. Quality in Line Organizations and Quality
System Infrastructure.
View the Dukane ISO certificate of compliance at:
http://www.dukane.com/ISORegistrationCertificate.pdf
The ISO 9001 standard establishes a minimum
requirement for these requirements and starts
transitioning the company from a traditional
inspection–oriented quality system to one
based on partnership for continuous improve-
ment. This concept is key in that Dukane no
longer focuses on inspection, but on individual
processes.
Dukane's quality management system is based
on the following three objectives:
1. Customer oriented quality. The aim is to
improve customer satisfaction.
2. Quality is determined by people. The aim
is to improve the internal organization and
cooperation between staff members.
3. Quality is a continuous improvement.
The aim is to continuously improve the
internal organization and the competitive
position.
I S O 9 0 0 1
C E R T I F I E D
Dukane products are manufactured in ISO
registered facilities.