Dukane 5000 Series User Manual page 153

Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related
problem, be prepared to give the following information:
• Model number, line voltage and serial number.
• Alarm messages from the touch screen display.
• Problem description and steps taken to resolve it.
Many problems can be solved over the telephone, so it is
best to call from a telephone located near the equipment.
Intelligent Assembly Solutions
Mailing Address
:
Phone:
E-Mail:
Fax:
Main -
Service & Parts -
Website
The website has information about our products,
processes, solutions, and technical data. Downloads
are available for many kinds of literature. This is our
main web address:
www.dukane.com/us/
You can locate your local representative at:
www.dukane.com/us/SA_IntSales.htm
Dukane Manual Part No. 403-589-01
Dukane IAS, LLC
2900 Dukane Drive
St. Charles, IL 60174 USA
(630) 797–4900
ussales@dukane.com
(630) 797–4949
(630) 584–0796
Section 12 - Contacting Dukane
Page 147