Configuring Hold Settings - AT&T Syn248 SB35010 Installation And Configuration Manual

Syn248 Installation and Configuration Guide

Configuring Hold Settings

On the Hold Settings page, you can enable Music on Hold and create a hold
announcement for callers to hear when they are on hold. When the hold announcement
and Music on Hold are disabled, callers on hold hear two short beeps every 10 seconds.
The hold announcement does not play when placing a conference on hold, or if
one of the parties drops out of the conference.
Music on Hold settings do not appear if there are no SB35025 Desksets
connected to the system.
To configure Hold Settings:
1. In the navigation menu at left, click Hold Settings. The Hold Settings page
appears.
2. Under Hold Music, if you have a Music on Hold source connected, click Enable.
3. Select the Port, which is the extension number of the SB35025 Deskset to which the
Music on Hold source is connected. All SB35025 Desksets installed in the Syn248
system appear in the list.
4. If you want to use a hold announcement, click Enable.
5. Enter the amount of delay before the announcement first plays to a caller on hold.
6. Enter the delay before the announcement repeats.
7. To play, record, or delete the announcement, click
8. Follow the instructions on the Hold Announcement page to record a prompt.
OR
Click
System Configuration
to delete the announcement.
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