Repair Charges; Replacement/Spare Products; Returned Material - ADC Soneplex Broadband System Operation And Maintenance Manual

ADCP-61-471 • Issue 4 • June 2000 • Section 3: General Information

3 REPAIR CHARGES

If the defect and the necessary repairs are covered by warranty, Buyer's only obligation is the
payment of all transportation and associated costs in returning the defective Product to the
location designated by ADC. ADC, at its option, will either repair or replace the Product at no
charge and return the Product to Buyer with transportation costs paid by ADC, only when
ADC contracted carriers are used. Requested return of Product by any other means will be at
Buyer's cost. Buyer is responsible for all other associated costs in return of Products from
ADC. If Product is Out of Warranty or NTF (no trouble found), ADC will charge a percentage
of the current Product list price. To obtain the percentage factor for Out of Warranty or NTF
Product, contact the ADC Product Return Department at 1-800-366-3891, extension 3000 (in
U.S.A. or Canada) or 952-946-3000 (outside U.S.A. and Canada).
If a service affecting advance replacement Product is requested, the current list price of a new
Product will be charged initially. A customer purchase order is required to ship an advance
replacement Product. Upon receipt of the defective Product, there will be no credit issued by
ADC to the buyer for any returned Product found to be Out of Warranty. ADC will credit buyer
eighty percent (80%) of Product price charged for any In Warranty Product under the Program
terms. Products must be returned within thirty (30) days to be eligible for any advance
replacement credit. If repairs necessitate a field visit by an ADC representative, a customer
authorization (purchase order) must be obtained prior to dispatching a representative. ADC will
charge the current price of a field visit plus round trip transportation charges from Minneapolis
to the customer's site.

4 REPLACEMENT/SPARE PRODUCTS

Replacement parts, including but not limited to button caps and lenses, lamps, fuses, and patch
cords, are available from ADC on a special order basis. Contact the BBG Technical
Assistance Center at 1-800-366-3891, extension 3223 (in U.S.A. or Canada) or 952-946-3223
(outside U.S.A. and Canada) for additional information.
Spare Products and accessories can be purchased from ADC. Contact Sales Administration at 1-
800-366-3891, extension 3000 (in U.S.A. or Canada) or 952-946-3000 (outside U.S.A. and
Canada) for a price quote and to place your order.

5 RETURNED MATERIAL

Contact the ADC Product Return Department at 1-800-366-3891, extension 3000 (in U.S.A.
or Canada) or 952-946-3000 (outside U.S.A. and Canada) to obtain a Return Material
Authorization number prior to returning an ADC Product.
All returned Products must have a Return Material Authorization (RMA) number clearly
marked on the outside of the package. The Return Material Authorization number is valid for
thirty (30) days from authorization.
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 2000, ADC Telecommunications, Inc.