Warranty/Software; Repair/Advance Replacement Policy - ADC Soneplex Broadband System Operation And Maintenance Manual

SECTION 3: GENERAL INFORMATION
Content
1

WARRANTY/SOFTWARE ............................................................... 3-1

2

REPAIR/ADVANCE REPLACEMENT POLICY................................................... 3-1

3 REPAIR CHARGES ................................................................... 3-2
4 REPLACEMENT/SPARE PRODUCTS........................................................ 3-2
5 RETURNED MATERIAL ................................................................ 3-2
6 CUSTOMER INFORMATION AND ASSISTANCE ................................................ 3-3
1 WARRANTY/SOFTWARE
The Product and Software warranty policy and warranty period for all Products of ADC
Telecommunications, Inc. (hereinafter referred to as ADC) is published in ADC's Warranty/
Software Handbook. Contact the Business Broadband Group (BBG) Technical Assistance
Center at 1-800-366-3891, extension 3223 (in U.S.A. or Canada) or 952-946-3223 (outside
U.S.A. and Canada) for warranty or software information or for a copy of the
Warranty/Software Handbook.
2 REPAIR/ADVANCE REPLACEMENT POLICY
All repairs of ADC Products must be done by ADC or an authorized representative. Any
attempt to repair or modify ADC Products without prior written authorization from ADC shall
void ADC's warranty.
If a malfunction cannot be resolved by the normal troubleshooting procedures, call the BBG
Technical Assistance Center at 1-800-366-3891, extension 3223 (in U.S.A. or Canada) or
952-946-3223 (outside U.S.A. and Canada). A telephone consultation can sometimes resolve a
problem without the need to repair or replace the ADC Product.
If, during a telephone consultation, ADC determines the ADC Product requires repair, ADC
will authorize the return of the affected Product by the issue of a Return Material
Authorization number and complete return shipping instructions. If service is affected, ADC
can arrange to ship a replacement Product when available from designated inventory. In all
cases, the defective Product must be carefully packaged to eliminate damage, and returned to
ADC in accordance with issued ADC instructions.
ADCP-61-471 • Issue 4 • June 2000 • Section 3: General Information
 2000, ADC Telecommunications, Inc.
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